Windows 8.1 laptops losing connect to network share
Good Morning,
We have a few laptops that seem to be able to connect to our network file share and then al of a sudden, its unable to find or access this file server. Trying to isolate what the issue could be. I am going through GPO setting to see if something
is misconfiguration. I know with Windows 7 there used to an excel spreadsheet that explained what settings did what for different systems. The logs do not seem to be providing much help.
Neeskokotywak,
If you haven’t already, try connecting to your share by IP address.
If this works and stays connected, it’s almost certainly DNS issues that you’re having.
It’s also worth trying a few commands on the laptops experiencing these issues.
Press your Windows key and X simultaneously and select Command Prompt (Admin).
Make sure to choose the Admin option as you’ll need elevated privileges for some of these commands.
Enter the following commands:
ipconfig/release
ipconfig/renew
ipconfig/flushdns
netsh winsock reset
You didn’t mention what method you were using to connect to your file share but more information on creating a shortcut to your network share can be found on
this webpage. I hope this helps!
Mike
Windows Outreach Team – IT Pro
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If you haven't already, verify that you can connect to the internet through some other means such as Wi-Fi or Ethernet with your laptop to rule out any network setting issues. If you are able to connect successfully to the internet, use that opportunity
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Network Adapter Information
Adapter Name: {6F864B09-4D02-4FEC-989B-B1AF189789CC}
Description: Realtek RTL8185 54M Wireless LAN Network Adapter - Packet Scheduler Miniport
IP Address: [deleted]
Subnet Mask: [deleted]
Default Gateway: [deleted]
DHCP Enabled: Yes
DHCP Server: [deleted]
Lease Obtained: Tue Sep 18 15:45:29 2007
Lease Expires: Wed Sep 19 15:45:29 2007
DNS Servers: [deleted]
[deleted]
Network Connection Information
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
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Secure connection attempt to iTunes Store was successful. -
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Best Regards
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T>>he session view of sessions to the file server do not work. If I try to open it I get the message that the application is not responding.
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Best regards,
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version 12.4
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
service password-encryption
hostname ap.acrtek-lab.com
logging rate-limit console 9
aaa new-model
aaa group server radius rad_eap
server 10.53.55.127 auth-port 1812 acct-port 1813
aaa group server radius rad_mac
aaa group server radius rad_acct
aaa group server radius rad_admin
aaa group server tacacs+ tac_admin
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aaa authorization exec default local
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authentication network-eap eap_methods
authentication key-management wpa
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
username XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
bridge irb
interface Dot11Radio0
no ip address
no ip route-cache
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface Dot11Radio1
no ip address
no ip route-cache
shutdown
encryption mode ciphers aes-ccm tkip
ssid Acrtek-WPA2
antenna gain 0
dfs band 3 block
channel dfs
station-role root
bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 block-unknown-source
no bridge-group 1 source-learning
no bridge-group 1 unicast-flooding
bridge-group 1 spanning-disabled
interface GigabitEthernet0
no ip address
no ip route-cache
duplex auto
speed auto
no keepalive
bridge-group 1
no bridge-group 1 source-learning
bridge-group 1 spanning-disabled
interface BVI1
ip address dhcp client-id GigabitEthernet0
no ip route-cache
ip http server
ip http authentication aaa
no ip http secure-server
ip http help-path http://www.cisco.com/warp/public/779/smbiz/prodconfig/help/eag
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radius-server local
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nas 10.53.55.127 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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radius-server attribute 32 include-in-access-req format %h
radius-server host 10.53.55.127 auth-port 1812 acct-port 1813 key 7 xxxxxxxxxxxxxxxxxxxxxxxxxxxx
radius-server vsa send accounting
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Windows Configuration:
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.100.82.139
Inf File Name . . . . . . . . . : C:\Windows\INF\oem29.inf
Inf File Date . . . . . . . . . : Tuesday, September 18, 2012 5:42:34 PM
Section Name . . . . . . . . . : BCM43XNG2022_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_1795103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 3
Connection status summary
Connection started at: 2012-09-18 14:49:56-586
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 43 item(s) total, 43 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
00-1C-10-07-38-76 Infra <unknown> -79 11 linksys
70-56-81-CB-A2-7D Infra <unknown> -55 10 MRB LLC
08-86-3B-95-3B-E1 Infra <unknown> -77 11 belkin.be1
C0-C1-C0-52-FD-5F Infra <unknown> -75 11 AquaDeer-guest
70-73-CB-BB-9D-43 Infra <unknown> -60 1 the ridge by apple
00-17-C5-A5-5A-73 Infra <unknown> -67 2 MsPub
00-22-B0-BA-C7-E6 Infra g -72 1 mercer
E0-91-F5-D6-DF-76 Infra <unknown> -78 1 Chick-Fil-A
04-C5-A4-80-FC-50 Infra <unknown> -38 4 (Unnamed Network)
C8-3A-35-5D-AE-18 Infra <unknown> -82 4 medialink
00-23-69-1B-73-C9 Infra g -78 6 Matt and Heather
94-44-52-68-24-2B Infra <unknown> -73 5 Belkin.442B
68-7F-74-7E-50-74 Infra g -77 6 sjslinksys
00-1D-7E-49-E2-65 Infra g -75 6 Cubs
00-12-17-4B-4E-0D Infra g -41 8 (Unnamed Network)
C0-C1-C0-E4-3F-55 Infra <unknown> -78 6 SG Roi
C0-C1-C0-66-9F-CA Infra <unknown> -75 7 Heliman
66-33-4B-E1-47-27 Infra <unknown> -80 8 Jenny lake's Guest Network
00-1C-DF-A4-59-FB Infra <unknown> -60 10 radiofinger
C0-C1-C0-52-FD-5E Infra <unknown> -76 11 AquaDeer
08-86-3B-61-B0-BC Infra <unknown> -76 11 belkin.0bc
00-23-69-00-52-20 Infra g -70 11 670term
58-6D-8F-24-FC-21 Infra <unknown> -80 11 Bluejay1
04-C5-A4-80-FC-50 Infra <unknown> -36 4 Acrtek-WPA2
70-73-CB-BB-B3-49 Infra <unknown> -73 1 LeWonderment Inc.
E6-51-E4-A6-B1-25 Ad hoc g -78 4 megahoc.v24
00-17-C5-A5-5A-A9 Infra <unknown> -79 5 Vivaces
00-23-69-B4-5D-3E Infra g -81 6 Tanda
D0-66-7B-06-C7-45 Infra <unknown> -81 7 SEC_LinkShare_e70ac7
00-24-7B-5D-65-FA Infra g -80 6 myqwest0953
60-33-4B-E1-47-27 Infra <unknown> -81 8 Jenny Lake
00-25-9C-23-73-A6 Infra g -80 1 milehigh
00-24-01-DC-A4-3F Infra <unknown> -81 3 newwoman
C4-3D-C7-83-CE-74 Infra <unknown> -85 3 Desilets
08-86-3B-25-A7-CE Infra <unknown> -86 11 belkin.7ce
00-18-39-78-8F-92 Infra g -88 11 paul landow
98-FC-11-6E-E7-52 Infra <unknown> -80 11 China
28-CF-DA-B1-5F-03 Infra <unknown> -78 1 DeSanti
00-15-6D-D6-04-47 Infra g -69 1 (Unnamed Network)
00-21-91-10-1A-05 Infra g -81 1 dlink
1C-7E-E5-30-AE-66 Infra <unknown> -79 5 dlink
00-15-FF-26-47-98 Infra <unknown> -85 10 Verizon MIFI4510L 4798 Secure
00-23-69-38-2C-D2 Infra <unknown> -82 1 linksys
Connection History
Information for Auto Configuration ID 3
List of visible networks: 41 item(s) total, 41 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 82 Yes MRB LLC
Infra <unknown> Yes 26 Yes belkin.be1
Infra <unknown> No 30 Yes AquaDeer-guest
Infra <unknown> Yes 76 Yes the ridge by apple
Infra <unknown> No 62 Yes MsPub
Infra g Yes 36 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 94 Yes (Unnamed Network)
Infra <unknown> Yes 16 Yes medialink
Infra g Yes 24 Yes Matt and Heather
Infra <unknown> Yes 34 Yes Belkin.442B
Infra g Yes 26 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 92 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 30 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 76 Yes radiofinger
Infra <unknown> Yes 28 Yes AquaDeer
Infra <unknown> Yes 28 Yes belkin.0bc
Infra g Yes 40 Yes 670term
Infra <unknown> Yes 20 Yes Bluejay1
Infra <unknown> Yes 95 Yes Acrtek-WPA2
Infra <unknown> Yes 34 Yes LeWonderment Inc.
Ad hoc g No 24 Yes megahoc.v24
Infra <unknown> No 22 Yes Vivaces
Infra g Yes 18 Yes Tanda
Infra <unknown> Yes 18 Yes SEC_LinkShare_e70ac7
Infra g Yes 20 Yes myqwest0953
Infra <unknown> Yes 18 Yes Jenny Lake
Infra g Yes 20 Yes milehigh
Infra <unknown> Yes 18 Yes newwoman
Infra <unknown> Yes 10 Yes Desilets
Infra <unknown> Yes 8 Yes belkin.7ce
Infra g Yes 4 Yes paul landow
Infra <unknown> Yes 20 Yes China
Infra <unknown> Yes 24 Yes DeSanti
Infra g No 50 Yes (Unnamed Network)
Infra g No 22 Yes dlink
Infra <unknown> Yes 10 Yes Verizon MIFI4510L 4798 Secure
List of preferred networks: 5 item(s)
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: ZRDD2
SSID: ZRDD2
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GMANNET
SSID: GMANNET
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Conference Rm
SSID: Conference Rm
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: rntdnet
SSID: rntdnet
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 4
Connection started at: 2012-09-18 14:50:08-279
Auto Configuration ID: 3
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): Yes
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 04-c5-a4-80-fc-50
Security and Authentication
Configured security type: WPA2-802.1X
Configured encryption type: CCMP(AES)
802.1X protocol: Yes
Authentication mode: Invalid (5)
Number of 802.1X restarts: 1
Number of 802.1X failures: 0
Key exchange initiated: No
Number of security packets received: 2
Number of security packets sent: 1
Security attempt status: Success
Information for Auto Configuration ID 2
List of visible networks: 40 item(s) total, 40 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 85 Yes MRB LLC
Infra <unknown> Yes 22 Yes belkin.be1
Infra <unknown> No 32 Yes AquaDeer-guest
Infra <unknown> Yes 64 Yes the ridge by apple
Infra <unknown> No 74 Yes MsPub
Infra g Yes 60 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 86 Yes (Unnamed Network)
Infra <unknown> Yes 38 Yes medialink
Infra g Yes 36 Yes Matt and Heather
Infra <unknown> Yes 40 Yes Belkin.442B
Infra g Yes 62 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 95 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 28 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 81 Yes radiofinger
Infra <unknown> Yes 10 Yes AquaDeer
Infra <unknown> Yes 32
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "Acrtek-WPA2"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Issue referred to: EAP Helper Class
Root cause (EAP):
Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
Detailed root cause:
EAP failed
Workaround for hypothesis: Contact the network administrator for "Acrtek-WPA2"
EAP workaround: Contact your network administrator\nWindows needs to be configured to use the authentication method required for this network.
Information for connection being diagnosed
Interface GUID: {5bab8bfe-12d7-4e0c-a46b-efc490047802}
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security enabled: Yes
Connection ID: 3
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00050005
Number of security packets received: 4
Number of security packets sent: 3
802.1X protocol: Yes
Authentication Identity: User only
IAS Server engaged: Yes
EAP Method supported by IAS Server: Unknown
EAP type: 25
EAP Error: 0x40420016
Number of 802.1X restarts: 1
Number of 802.1X failures: 1
802.1X status: Fail 0x00050005
Key exchange initiated: No
Unicast keys received: No
Multicast keys received: No
Network Diagnostics Log
File Name: A20D3467-8AD4-483E-91F4-9EC5E18AA1F9.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ACCRETIVE-SW
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, September 18, 2012 2:50:09 PM
Any help would be greatly appreciated.Hello Mr. Wells,
Thank you for your question.
However, the Small Business Support Community is limited to Cisco Small Business Products, and the Aironet products are considered as a Enterprise level devices.
I recommend you to post this question on the on the correct forum, in order to get a better response.
You can move your post using the Actions panel on the right.
Best regards,
Diego Rodriguez
Cisco Small Business Community Engineer
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