Windows 8.1 Mail App doesn't sync Exchange account on desktop but does on laptop

I was referred to this forum by another Microsoft engineer, and while I do not believe this is where this problem can be resolved, I'm following his instructions.
I have Windows 8.1 on my desktop PC and an ASUS X205TA laptop. For several months, the three accounts I have under Mail (two Outlook.com accounts and one Microsoft Exchange work account) synced properly on my desktop. 
In fact, the Mail app on my desktop worked fine with my Exchange account from the first time I used it under Windows 8 in 2012. The version didn’t seem to matter – whether it was Windows 8 Consumer Preview, Windows 8, or Windows 8.1, the Mail app
connected to my Microsoft Exchange account simply by filling in my email address and password.
Sometime this past summer, however, in the July timeframe, the Mail app stopped synchronizing with my Exchange account. In an effort to repair it, I removed and attempted to reinstall the account. This time, it would not let me load the Exchange account, even
when including additional information (domain, server, user name, et. al.).
This past fall, I purchased the ASUS notebook with Windwows 8.1 installed, and I was able to successfully load my Exchange account in Windows Mail using just my email address and password, as well as the two Outlook.com accounts, and all three accounts synchronize
properly. When I went back to my desktop, however, I noticed that the Liberty email account was listed under my Mail app. Apparently, since my laptop and desktop configurations are registered under the same Microsoft account, when they synchronized, the Liberty
email account which I successfully loaded on my notebook appeared on my desktop system as well. 
The Mail app on the desktop, however, still can’t synchronize with my Exchange account so, in effect, I’m back to where I was in July. I would also add that I'm running Microsoft Outlook 2013 on my desktop and laptop and, in both cases, all three of my email
accounts are installed and working properly.
I don’t know if this information gives you insight into what the problem might be, but it’s apparent that there’s something in the configuration of my desktop Windows Mail app that is causing the problem. It’s working just fine on my notebook.
I've uninstalled and reinstalled the Mail app multiple times, run the App Troubleshooter, and tried a Clean Boot installation of the Exchange account. None of these fixed the problem.
As I told the other Microsoft engineer, if this were an Exchange problem, I wouldn't be able to connect to my Exchange account in Outlook 2013 on my desktop and my laptop, nor would I be able to connect to my Exchange account using Windows 8.1 Mail
on my laptop.
The problem is specifically with the Windows 8.1 Mail app on my desktop PC, and its sudden inability to sync with my Exchange account after it worked in every iteration of Windows 8 since 2012.
I have posted this issue in this forum as suggested, but my troubleshooting does not point to an Exchange problem, but rather a Windows 8.1 Mail app problem on my desktop PC.
Can you help?

Hello ronontheright,
Do you mean that only the Exchange account in the desktop Mail app can’t sync?
Please take a look at the following article.
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
Exchange ActiveSync can be used to sync data for email, contacts, and calendar. The Windows 8 Mail app supports Exchange ActiveSync.
Please open the Windows Store app Calendar and People to check if they can normally sync.
Please try to remove the account in Mail app and sign in again and check if the issue still exists.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Similar Messages

  • Mail.app doesn't download Exchange mail received while offline

    I have Mail 2.1.1 set up with an Exchange account to access our corporate mail server. This works fine when I'm logged in and connected to the network. However, if I logout, quit Mail, or disconnect from the network, any mail received by the server during that time will not be downloaded automatically when I start Mail up again.
    A workaround is to login to our OWA server via the web, open up each unread message, and click "Reply". This triggers something that makes Mail download that message. But I have to repeat this for every message -- I was on vacation for a few days this week, and when I came back I had to go through that for about a hundred messages!
    Does anyone know a better way around this?

    In fact the feed is at http://bongqiuqiu.blogspot.com/feeds/posts/default
    The oldest post in the feed is November 10, and Mail is showing back as far as that - a total of 25 posts.
    There may be older posts on the website, but many blog creation services limit the number of entries shown in the feed, moving older ones to an archive page and out of the page once that limit is reached. I don't know about Blogger, but I would assume that this is the case with this feed. You can expect the November 10 entry to disappear once a new one is added.

  • I am unable to sync my iCloud email with the built in Windows 8.1 mail app

    I can not sync my iCloud email with the built in Windows 8.1 mail app. I've looked on Apple's website and followed instructions for entering the mail settings but every single time I have tried it will not connect. Any ideas?

    This windows 8 app can sync with iCloud/Google calendar.
    http://apps.microsoft.com/windows/app/winpim-calendar/08436f52-dded-44a5-9508-c2 b22235ac1d

  • Windows 8.1 Mail app and Exchange Autodiscover

    An organisation Im currently supporting has exchange 2010 and autodiscover setup. I've used nslookup to verify autodiscover settings and everything seems ok. When I launch the Windows 8.1 Mail metro app, autodiscover is not working. I have to enter all the
    required fields to get email working.
    Is this anything additionally for Windows Mail autodiscover to work that is different from autodiscover for the Outlook client that needs to be in place?
    Is it a requirement for Exchange Active sync to be enabled? I've been told they are using a 3rd party tool, possibly Sophos,
    thanks
    glen_cni

    Hi,
    As far as I know, Mail APP doesn't have autodiscover ability to identify the confirguation of Exchange. While, in my opinion, it would be better to contact the Mail APP support for further assistance:
    http://answers.microsoft.com/en-us/windows/forum/windows8_1_pr-ecoms
    Roger Lu
    TechNet Community Support

  • Exchange 2010 Activesync with the Windows 8.1 mail app limited to 10 MB attachments?

    We have a few executives that want to use the mail app on their 8.1 tablets to access our Exchange 2010 SP3 Ru7 servers via Activesync.  They get connected and can sync mail, but when they
    try to download attachments that are larger than 10 MB, they get an error  (Sorry I don't have the exact wording)  the error doesn't say anything about attachment size limit, but it works if the attachment is 9.5 MB and they get the error as soon
    as the attachment is greater than 10 MB.<o:p></o:p>
    I tested the app with the same attachments greater than 10 MB with an Outlook.com account and it works ok on the Windows 8.1 tablet.<o:p></o:p>
    I also tested using an IPad against the Exchange servers and I can download attachments greater than 10 MB just fine.<o:p></o:p>
    So it looks like only the combination of Exchange (2010 in my case) and the Windows 8.1 mail app has the limitation? 
    <o:p></o:p>

    ActiveSync is limited in the same manner that OWA and web services are.  See the following page to see how to increase this limit: 
    http://technet.microsoft.com/en-us/library/aa996835(v=exchg.141).aspx

  • Mail app doesn't launch

    my mail app doesn't launch
    using Lion

    Launch the Console application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
    Step 1
    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
    View ▹ Show Log List
    from the menu bar.
    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
    Please do not indiscriminately dump thousands of lines from the log into this discussion.
    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
    Step 2
    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • Hi, I upgraded my girlfriend's iPad 2 using my iMac, however, her iPad was sync with her PC. Although I've made backup earlier, when I restore from backup the apps doesn't sync back, neither her documents on pages. How can I put then back to her iPad?

    Hi, I upgraded my girlfriend's iPad 2 using my iMac, however, her iPad was sync with her PC. Although I've made backup earlier, when I restore from backup the apps doesn't sync back, neither her documents on pages. How can I put then back to her iPad?

    The backup saves many settings, but it copies photos and other files from the computer back to the iPad after IOS5 wipes the disk.   Plugging it into her computer will re-sync it.

  • Mail app doesn't work

    Mail app doesn't work after Yosemite OSX upgrade. At first it didn't check email and now it doesn't boot. I tried many times, but nothing happens

    Ok after nearly going crazy I read something about someone having a problem with a program related to fonts not being installed. I started up font book and now my problem is miraculously resolved... This is good and bad. I don't know why having font book running would resolve my problem or know what font is causing the programs not to work. As far as I know I didn't disable any system fonts. And the problem doesn't happen when font book is running, which is confusing me.

  • Windows 8.1 Mail app limitation

    I can't send more then 3 or 4 pictures (1MB each) with the Windows Mail app.
    Tested with gmail account and company Exchange account.
    Is this a limitation of this app? I can't find it with dr. Google ;-)

    Hi，
    I tested in my own mail app, I can successfully send the pictures, I can also send more large documents like word\PDF.... As I know, mail does not enforce any limits on number and size of attachments users can send.
    Do you get any errors when you send the mail with 3 or 4 pictures or other large documents? Have you checked this network bandwith?  Is it a unmetered network or metered network?
    Have you tried to send in another mail application or web mail in browser? What is the result?
    Yolanda Zhu
    TechNet Community Support

  • TS3899 I have an iphone5 and the reply, forward and writing a message from the mail app doesn't work. I can check my mail but can't reply to it. What's going on?

    I have an iphone5 and the reply, forward and writing a message from the mail app doesn't work. I can check my mail but can't reply to it. What's going on?

    Try a reset: hold down the home button along with the sleep/wake button until you see the apple, then let go. (No data loss)

  • Mail app not connecting to gmail account

    Hi
    So I have 2 gmail accounts where our company domain uses gmail for its email service. Mail was working fine on both the accounts till last week.
    I had configured both the gmail accounts very easily by just selecting Google on the Mail App on my Macbook Air 7 months back. I just added my email id and my password and the Mail App automatically configured both my accounts.
    Last week one of the gmail accounts stopped updating on the Mail app on the Macbook. I was recieving mails on my iPad and iPhone so I knew there was something wrong. The second gmail account was working just fine. I tried various things but that account refused to work. So I deleted that account and tried adding that account back. I could not add that gmail account this time round and kept giving me an invalid username password error or some account not valid error. I go to the online version of Gmail and login with exactly the same information.
    Then to probe more I delete the working gmail account and try to add it again. That account also does not seem to be adding now. Same error as the first account. So now I cannot access both my gmail accounts on the mail client.
    I just realized that I updated to OSX Mavericks 10.9.2 on 28th Feb and am pretty sure that all this has happened immediately after that.
    Anybody else with similar issues? Any ideas on what I should be doing?
    Cheers
    Ankur

    Hi there ankz74,
    You may find the troubleshooting steps in the article below helpful.
    OS X Mail: Troubleshooting sending and receiving email messages
    http://support.apple.com/kb/ts3276
    -Griff W. 

  • TS1702 On my iPad 2 the mail app opens and the page icons are there but no mail. I can access my mail in other ways so I know mail is being received.

    On my iPad2 the mail app opens and the page icons are there but no messages are shown. I know mail is being sent as I can access it in other ways plus the envelope icon on my homepage continues to show the number of messages received.
    I have rebooted twice now but cannot think of anything else to do
    Help please

    Go to Settings>Mail the account and turn the account off and then back on
    Next delete the account from the iPad and reenter the settings.

  • Mail.app supports accessing to Exchange Server through WebDAV OWA

    I have been reading many threads from both here and Microsoft in order to get my mail.app work with my Exchange Server via WebDAV and/ or OWA.
    My case is that I am fine with Entourage but not mail.app.
    Something a few of us may miss is that Mail.app automatically amend the field "Outlook Web Access Server" to something like mail.myserver.com regardless of what you type, as in most cases the correct address is mail.myserver.com/exchange
    So I am digging into my ~/Library/Application Support/Mail and try to find where exactly mail.app store the Account Information but I came out with no luck.
    Can someone guide me through where is the setting stored because I think forcefully change that "auto change" Outlook Web Access Server address may well fix the problem many of us face.

    With 10.5 and Mail 3.0, any luck for this topic?

  • My iPhone 5 suddenly stopped opening the Apple Mail app.  It had worked flawlessly for years, but just stopped.  It worked on my iPad, and of course on the computer.  What's going on, and how do I fix it?  I've turned the phone on and off several tim

    My iPhone 5 suddenly stopped opening the Apple Mail app.  It had worked flawlessly for years, but just stopped.  It worked on my iPad, and of course on the computer.  What's going on, and how do I fix it?  I've turned the phone on and off several times, soft reset several times.  There was no change in any settings when this happened, nor any new apps were added.  Thank you for any help you can give.

    Does it not work either way? Sending and receiving? Did you check the settings and make sure that nothing has changed? If you can receive email, but not send it, check the outgoing mail server setting. Make sure that your username and password are in there.
    Settings>Mail, Contacts, Calendars>Your email account>Account>Outgoing mail server - tap the server name next to SMTP and check in the primary server and make sure your username and password are entered and correct - even if it says that the password is optional.

  • My iPad doesn't connect to my home WiFi; but my Toshiba Laptop does?

    can any one help with my WiFi problem. My iPad doesn't connect to my home WiFi; but my Toshiba Laptop does? and my iPad works in other places but not at home????

    Some things to try first:
    1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
    2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
    3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
    4. Go into your router security settings and change from WEP to WPA with AES.
    5.  Renew IP Address: (especially if you are droping internet connection)
        •    Launch Settings app
        •    Tap on Wi-Fi
        •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
        •    In the window that opens, tap on the Renew Lease button
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    iOS 6 Wifi Problems/Fixes
    Fix For iOS 6 WiFi Problems?
    http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
    Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
    http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
    How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
    http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
    iOS 6 iPad 3 wi-fi "connection fix" for netgear router
    http://www.youtube.com/watch?v=XsWS4ha-dn0
    Apple's iOS 6 Wi-Fi problems
    http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
    ~~~~~~~~~~~~~~~~~~~~~~~
    Look at iOS Troubleshooting Wi-Fi networks and connections  http://support.apple.com/kb/TS1398
    iPad: Issues connecting to Wi-Fi networks  http://support.apple.com/kb/ts3304
    WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
    How to Fix: My iPad Won't Connect to WiFi
    http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

Maybe you are looking for

  • Report with multiple tabs

    Hi, I have a report with multiple tabs in selection screen. Say material number is mandatory in the first tab. But we don't need material number in the second tab. But if I want to go to the 2nd tab, i get the error message 'Please enter the material

  • How can i record a song in a karaoke music track via GB?

    how can i record a song in a karaoke music track via GB?

  • Firefox won't open tabs.

    So, the other day I was browsing the web via firefox, and if I pressed enter or go, It wouldn't go to the website. No errors, it just simply wouldn't respond. So I reinstalled firefox, and problem solved! ...The only problem NOW is that I can't open

  • HT202359 Is there a way to find the value of an unused itunes card without scratching the PIN security strip?

    I have an itunes gift card that I want to check the value so I know which card I am giving to whom. Is there a I can find the value without removing the security strip?

  • Regarding  " SLA "

    Hello Guyz,            What is SLA ?            Where and Why is this concept used specifically.?            Can anyone give me, the navigational steps how to follow this.    Thanks adn Regards,    Hawkin.