Windows 8.1 - Malware locks me out of safe mode

A spam "Norton" popup appears after reboot and HP laptop locks up.
Need to get to safe mode. . . HELP!!!. . .Was unable to get F8 to work . . . http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81. . . states F8 no longer works in Windows 8.1. Is this correct? What is the workaround?? URGENT.
Thank you in advance.

F8 no longer works in Windows 8.1.
That was by design but supposedly if you try it at least 3 times it might have the effect you want--provided you do it fast enough.
http://blogs.msdn.com/b/b8/archive/2012/05/22/designing-for-pcs-that-boot-faster-than-ever-before.aspx
If the video for this blog is still available there will be an example of the designed procedure about 30 seconds from the end.
Alternatively, assuming you can still use your OS (sounds like it) you could specify different Boot settings, including whichever variation of safe boot that you would like, by using msconfig.exe
FYI
Robert Aldwinckle

Similar Messages

Get out of safe mode in windows 8.1

How do I get out of safe mode in windows 8.1

Hi,
To get out of Safe Mode, you can try this:
Control Panel > icon view > Administrative Tools> System Configuration >
Boot Tab > UNCHECK Safe Boot
Then Restart.
If the you still fail to get out of safe mode, considering that corrupted drivers cause your issue:
Please open Device manager, and remove drivers about Video, audio, Network adapter, Bluetooth and additional USB device and try to reboot to see what's going on.
Kate Li
TechNet Community Support

Updated. See 3 new Qs at bottom...After XP system restore back to earlier FF version, FF won't open, it's in safe mode. How can it be opened out of safe mode? Can precious, previous History be retreived?

THIS IS A RE-POST OF THE QUESTIONS previously posted, PREVIOUSLY POSTED, now adding a request that 3 new summary questions--at the bottom--be answered.
NOTE: I specifically need answers to the 3 new, summary Qs now posted at the bottom of the Sequence of Events:
Sequence of events:
1) I was using Version 3.6.22 and I needed to
upgrade to Version 6.0.
2) Before beginning, I set a restore point in Windows XP so that in case I did not like 6.0, I could go back to the restore point which contained
3.6.22 and I would stick with that version.
3) I did not uninstall 3.6.22 but loaded 6.0 on top of it, so to speak, thinking that would save my history and other features such as bookmarks. Opening 6.0 I was horrified to see it did not contain my history files!...so I had to go back to 3.6.22.
4) After returning back to the restore point that contained 3.6.22, on the desktop, clicking on the Firefox icon, it won't open.
5) I went to desktop, in lower left clicked Start, then clicked Programs, and yes Firefox is there as an installed program, however the tag reads Mozilla Firefox (safe mode)...so it's in safe mode and won't
open. What now?---~~~~~(end of original post).
HERE ARE THE EXACT 3 Qs I need answered:
1) Can I retreive and save MY PRECIOUS HISTORY from somewhere? Can I force new 6.0 to find and retreive it from 3.6.22) And how would I do that? That's the reason I'm trying to go back to 3.6.22, because it likely still contains my history which does not appear in new install of 6.0?
2) As it stands, go back to previous state now has Firefox 3.6.22 in safe mode. It won't open after XP went back to previous state containing 3.6.22. File tree says Firefox is installed but is now in safe mode. So Q2 is: Can I open Firefox out of safe mode and if so how?--I'd be done because it likely still contains my history.
And if not, can I get retreive my history from it somehow? Or somehow get 6.0 to rediscover it hidden somewhere (Show All History in new 6.0 install was empty).
3) Do I have to give up on retreiving my history even though it's got to be somewhere in my computer? I did not uninstall anything.
If my history cannot be retreived, then I have no choice but to proceed in life with 6.0 without my precious History, a huge store of info and loss of data for me, big time!
FIREFOX HELP NEEDS TO TELL PEOPLE HOW TO SAVE THEIR HISTORY WHEN THEY UPGRADE TO NEW VERSION and whether or not to uninstall previous FF version first. Please pass this urgent advice on to Firefox techs. I can't even figure out how to email THEM!!!!
Thank you all out there in cyberspace whereever you may be!
(P.S. Cor el, thanks for your reply...how do I reach you by email link does not work....)

What in particular didn't you like about Firefox 6?
You can undo a lot of changes, either via changing settings or prefs on the <b>about:config</b> page or via extensions.
*https://support.mozilla.com/kb/common-questions-after-updating-firefox
Do a clean reinstall of the version that you want to use.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 3.6.x: http://www.mozilla.com/en-US/firefox/all-older.html
*Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup

I just installed Firefox on a new HP 600-1120 with Windows 7 and it is only running in "safe" mode. Why? How do I get it to run in "regular" mode? How does "safe" mode differ?

I just installed Firefox on a new HP 600-1120 with Windows 7 and it is only running in "safe" mode. Why? How do I get it to run in "regular" mode? How does "safe" mode differ?

> So now my question is, how can i fix this problem?
Use the Toshiba recovery disk or the Toshiba HDD recovery option.
If you dont have the Toshiba Recovery disk try the HDD recovery:
http://aps2.toshiba-tro.de/kb0/HTD1303440001R01.htm
This works only if the recovery image files from Toshiba are still on the HDD:
If you installed the system using another disk as Toshiba recovery disk, this recovery option will not work.

I wanted to trouble shoot, put comupter in safe mode , now its stuck , closed FF 3 times, re-started computer, still in safe mode.how do i get out of safe mode

i wanted to do trouble shooting, i put computer in safe mode & now i can not get out of safe mode. I've closed FF & re-started computer 3 times, even shut down computer, still in safe mode. What do i need to do to get out of safe mode?

Hi,
Please see this article: [[Firefox is stuck in Safe Mode]]
I hope that helps. Post back if not.
--Edward
EDIT: Just noticed that you already rebooted. You say that you "put computer in safe mode". Is firefox in safe mode or your whole computer?
If '''Firefox''' is stuck in safe mode despite reboot
* Check that the shift keys on your keyboard are not stuck down.
* Uninstall firefox and install again (your settings will not be lost as they are stored in your profile folder).
Let me know if neither of those works.

How to get out of Safe Mode?

Hi,
I started up in safe mode and was able to trouble shoot a peripheral problem. However, I still have a HD icon on my desktop. How do I get out of Safe mode? I did restart a couple of times but the icon continues to appear.
Thanks!
S

If you have rebooted, then you are no longer in safe mode. The HD icon is not an indicator of being in safe mode. If you don't want to see hard drive icons on the Desktop, you can set that preference in Finder -> Finder menu -> Preferences -> General.

Need help getting out of safe mode.

It is my mother's thinkpad model 1838A11, I downloaded games for her through google play store, the apps show up in the apps section in the settings but no where else. Can't find them or play them, then noticed down in the bottom corner it says safe mode, I have very little experience with tablets but safe mode doesn't sound good to me. Could someone please tell me how to get it out of safe mode or tell me what else the problem may be, I've shut it off and back on while holding volume up and other things, but safe mode still pops up.
Thanks.
Solved!
Go to Solution.

You are very welcome Ghoss! Thank you for using the Support forums
If you continue to have problems with the volume button do not hesitate to contact your support center. You can verify your warranty status here.
Thank you for being a part of the Lenovo Family,
Catie
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How do I get out of safe mode in windows 8.1

I entered Safe Mode in my Envy TS 15 running windows 8.1 to fix some issues with my Norton software and now I can't figure out how to exit back to normal mode. Internet is shut off in safe mode (even though I selected safe mode with networking) so I can run any of the Help & Support resolutions. Anyone know how to do this?
This question was solved.
View Solution.

Nanna,
Welcome to the HP Forum.
Try / Consider
Control Panel > icon view > Administrative Tools> System Configuration >
Boot Tab > UNCHECKSafe Boot
Restart/ Reboot the computer and log in
OR
Another path to the same place:
·         Start the notebook and let it start up in Safe Mode
·         Log in
·         Windows key + R(Opens the Run Window)
·         Type msconfig
·         Opens the System Configuration Menu > Click Boottab
·         REMOVE the tick next to Safe Boot > Applyto save
·         Restart/ Reboot the computer
==========================================================================
In addition, you might make sure your security router is set to
Encryption type AES
and
Security type WPA2-Personal
==========================================================================
For later, this is real useful to have and it is easy to set up. I have done this.
Safe Mode can easily be added to the boot screen!
How to Add "Safe Mode" to Windows Boot Manager in Windows 8 and 8.1
From:
Windows 8 Features – A Quick Tour
Click the KudosThumbs-Up to show appreciation and say Thanks.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Having upgraded to Firefox 24 it will now not start at all after clicking on the icon. My OS is Windows Vista premium. It will start in safe mode.

Upgraded to Firefox 24 and now nothing at all works despite uninstalling and reinstalling it several times and losing all my bookmarks etc. However it does start in safe mode. At first I thought it was my security Norton 360 but after 2 hours in contact with them I'm still in the same position. When I double click on the Firefox icon I can see the cursor timing out and then it just disappears and nothing loads.
My OS is Windows Vista Premium and I am using Windows internet explorer at the moment.
HELP please!!!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

How do I get out of Safe Mode?

I have a vintage 2007 iMac that is very slow since the Yosemite and Mavericks upgrades. Apparently I've used up all my RAM (1GB x 2). After speaking to a technical adviser over the telephone a couple of weeks ago, he talked me through a few things within safe mode and said it may or may not help but worth a try. Last night I tried to go through the procedure of removing both the above operating systems, but didn't really know what I wa doing and was guessing command letters on the keyboard.
What I want is to just get back to normal mode so that I can use my slow Mac again. Nothing woks. as you've guessed, I'm a complete novice. Any advice would be much appreciated please. I put in a call to Apple support this morning, waited for half an hour only to find I that I had called wrong support team and was then cut off.
Thanks, Kathleen

Thank you Paul for your quick response. Unfortunately this doesn't work. I must have tried 2 dozen times to restart, sometimes pressing various random keys before the Apple logo appears, sometimes not pressing anything. To get out and back in I have force shutdown.
What happens all the time is that I keep getting the Language window and then a box called OS X Utilities, then I've no idea what to do. The first option "Restore from Time Machine Backup" - I don't even know what Time Machine does. I don,t backup anything - my work production usage is nil.Then "Reinstall OS X" keeps telling me that I'm not connected to the Internet - yes I am. I only have wifi which has never let me down, I'm sending this via my iPad. "Get help online" wants a Safari log-in keychain - don't know what that is and in any case still says I'm not connected to the internet. Finally, in "Disk Utility" I've tried every which way and nothing is accepted wherever I put it.
Any further suggestions will be most welcome.
Regards, Kathleen

WIndows failed to start. (0xc0000225); cannot run Safe Mode and no install disc

Hello,
I am currently having a huge problem where my computer is stuck on "Windows failed to start. A recent hardware or software change might be the case. To fix the problem:..." (SEE IMAGE)
I have tried finding solutions online but none have worked. My computer DOES NOT go to safe mode if I press F8 nor do I have an 'installation disc'. In fact, I tried the recovery discs from my brother's laptop and the computer doesn't even recognize that they're
in the disc tray.
My computer is an Acer Aspire M3470 running Windows 7 Home Prem OA.
If it helps, this occurred when I tried running Spybot S&D due to Malwarebytes refusing to start up (pretty sure I had a virus of some sort).
The other image is what shows before the error screen; pressing CTRL-F does nothing.
Thank you in advance!

I have obtained an installation ISO and put it on both a disc and USB but neither work. I get a blue screen with the following text and cannot proceed no matter what I press:
"RECOVERY You pc needs to be repaired. The application or operating system could not be uploaded because a required file is missing or contains errors...
File:\WINDOWS\system32\winload.efi Error code: 0xc0000225
You'll need to use the recovery tools on your installation media. If you don't have any installation media, contact your system administrator or PC manufacturer.

Only boots into safe mode (What exactly is left out in safe mode?)

my PBG4 hangs on a blank blue screen when i boot it, this happens on fresh (HD wiped) installs of both Tiger and Leopard. It boots fine from a dvd and while in safe mode.
i want to try to track down what exactly is causing the hang, i guess it is a hardware problem that only presents itself when all the stock drivers from apple are installed. is there a list somewhere of what is left out of a safe mode boot?

Hi slee!
"...this happens on fresh (HD wiped) installs of both Tiger and Leopard."
Do you mean that, you did an Erase & Install of Tiger 10.4.x, and the PowerBook G4, won't successfully startup, and the same, if you do an Erase & Install of Leopard 10.5.x?
Have you successfully installed either of those versions on the PB G4 before?
Are you using a Full Retail Version, of the Tiger Install DVD, and a Full Retail Version Of Leopard.
Or are you using a Model Specific DVD, from another model of Mac?
If this is the type of disc, then that may explain the unsuccessful installation.
The discs should look exactly like the images in the above links, and not say Upgrade, CPU Drop-in DVD, or "This software is part of a hardware bundle purchase - not to be sold seperately." on them.
ali b

Windows Installer not installed properly, then boots to safe mode w/no backlight?

I have only used my laptop for about 2 weeks.
I tried to download an Adobe Reader update, and I got a message that said "Windows Installer was not installed correctly."
I retarted my computer, but it would only boot in safe mode.
I tried a System Restore, but I got a message that said "System Restore doesn't appear to be functioning properly."
I tried to do a virus scan (just in case), but my computer will not connect to the internet, so that's not working, either.
I tried to restart once more, but as soon as I went to put my password in, the backlight on the laptop would shut off, and then it would only boot in safe mode.
I put the laptop away for a little while because my life got very busy and I didn't have the time to deal with it. Today, when I turned the laptop on to try and troubleshoot, it booted normally, and successfully- no safe mode, backlight still on- and then it told me that System Restore had worked.
What gives?
Anyone have any ideas what happened / what I did to make this happen / how I can avoid it in the future / if the computer is actually going to function properly or if it needs to be sent back?
Thanks!

Hello SuperNova and welcome to community,
When you restore the system earlier to back date it did not get complete and also Windows 7 has startup repair option which fixes the common startup bugs.
Best Regards,
Tanuj
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How do I move Firfox 3.6 out of safe mode??

Just downloaded firefox 3.6 and it appears fine but is in safe mode. Is there a way to move it out of safe mode

chicago773,
Some information was backed up the last time it synced, or prior to you starting an update. That information can be reloaded.
In recovery mode the information is essentially already lost. Some data recovery services might be able to recover data, but their cost is pretty high.
Hope this helps,
Nathan C.

My firefox is running in "safe mode" after i downloaded it - why? how do i take it out of safe mode

I have windows 7 operating system - I just downloaded firefox but it is running in "safe mode" rather than normal mode can you teach me how to fix this please?
== This happened ==
Every time Firefox opened
== I downloaded it and first used it

Do you get the [[Safe mode]] start window?
See [[Firefox is stuck in Safe Mode]]
If you do not get the Safe mode start window then see this article for some suggestions: [[Firefox has just updated tab shows each time you start Firefox]]
See also http://kb.mozillazine.org/Preferences_not_saved and [[Preferences are not saved]]
[[How to set the home page]]: Firefox supports multiple home pages separated by '|' symbols

Windows 8.1 - Malware locks me out of safe mode

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