Windows 8.1 Metro Scan and MG6220 won't save scan

Got a new Dell Inspiron laptop. I am able to preview and scan a document in the Windows 8.1 Metro scan app, but I get an error message saying scan can't be saved. I downloaded the latest Canon Mimi Master software. Also, the regular Windows Fax & Scan app works fine. Anyone have a solution to get the Metro Scan App to work properly?

Hello CarolinaAsh,
Welcome to the HP Forums!
I understand you're unable to scan a document using the Officejet 4500 G510N. I will do my best to assist you! Did the Print and Scan Doctor detect a scanning problem?
How is this printer connected? Wireless or USB?
Did you install the full feature software on your computer successfully? I realize the scan capture or the Windows scan doesn't detect your printer, but could you try scanning a document using the HP software to see what happens. Please follow this HP document on How to Scan: Windows 8.
If you receive an error message, please let me know. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

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