Windows 8.1 missing files for HP C310 Printer

I have a new computer running Windows 8.1 (64 bit) and an existing HP C310 pinter - when I down loaded the driver ex the HP site, upon installation it was missing files ... what is the fix?
Many thanks - Leah S.

Hi Leah,
I am sorry to hear that your installation is not completing properly for you on your new computer with Windows 8.1 and would like to help. I understand you have downloaded the driver from the HP website and are seeing the issue.
I would like to suggest:
Uninstalling the printer using this Removal Utility - LEVEL 3
Fully restart your PC
Reinstall the printer by using this HP Printer Install Wizard
I hope this helps!
Feel free to respond to let me know the outcome.
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Hi,
>>The applications run fine when launching from a FQDN share
It sounds like a DNS suffix issue. When this issue occurs, please try to ping share on the client, then check if the corresponding IP address is correct. If the IP address is wrong, please adjust your settings of DNS to make sure that the client can resolve
the share correctly.
If it's very hard to change the settings of the DNS for some reason, as a work around, we can add the entry into the clients' hosts file.
Best Regards.
Steven Lee Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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