Windows 8.1 & office home business 2012 - Locks out ALL office programs * There was a problem sending the command to the program*

Hello,
  I'm at wits end...BRAND NEW HP pavilion preloaded wit windows 8.1. Purchased a separate full version of Office 2012 Home and Business...downloaded it..loaded ...ran it....it runs fine ..UNTIL maintenance or other updates come through....then I receive
a ** * There was a problem sending the command to the program**** and it lock out ALL office programs with the same message.
My only fix has been to recover to a date BEFORE the updates or maintenance..and this works..UNTIL the updates or maintenance install....then it's Groundhog day all over again.
I have tried all the suggested fixes I have found..NONE work..NONE!! And pray tell how you can get into advanced options or any other portion of the programs to turn off the DDE when you cant access the programs or initialize them at all!!!??
SOS!!

Hi,
I have definitely heard your frustration, we can try these steps to check if it works. 
Note: Before doing the following steps, please make a backup of your registry first.
1. edit "HKEY_CLASSES_ROOT\Word.Document.12\shell\Open " and delete the "ddeexec" key.  The "ddeexec" key can also be deleted from "HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open". 
2. Change the registry for Word 2013 by right-clicking and saving:
Windows Registry Editor Version 5.00 [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec] @="[REM _DDE_Direct][FileOpen(\"%1\")]" [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec\Application] @="WordView" [-HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\ddeexec\Topic]
@="System" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec] @="[REM _DDE_Direct][FileOpen(\"%1\")]" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec\Application] @="WordView" [-HKEY_CLASSES_ROOT\Word.DocumentMacroEnabled.12\shell\Open\ddeexec\Topic]
@="System"
3. Double-click the file after downloading to update the registry.
For more detail information:
http://www.dilloway.co.uk/there-was-a-problem-sending-the-command.html

Similar Messages

  • Word2007 in windows 7 -There was a problem sending the command to the program!

    I just bought my new HP laptop with windows 7 Home premier edition, and then I installed windows office 2007 suite. It's ok if I only open the word without any existing word file. But if I open word with a word file, it says " there was a problem sending
    the command to the program". I try this action under safe mode, it's no problem, I can open an existing word file. If I open the winword.exe and use menu "file-open" to open a word file, it's alright. But If I double click a word file, it shows that error.
    I tried to change the registry information according to the solution on internet, but it doesn't work.  I checked the compatibility mode, it says run in "windows XP sp3", and it is grey, I can't uncheck it.
    Anyone got any idea to fix this problem?
    Thanks a lot.

    Hi
    Thank you for using
    Microsoft Office for IT Professionals Forums.
    From your description, This sounds like a problem with the file associations in Windows.. If there is any misunderstanding, please feel free to let
    me know.
    The first thing to check is to make sure that the file extensions are correctly associated with Word.
    1.      
    Click Start > type or copy following command to the Search box
    "C:\Program Files\Microsoft Office\Office12\winword.exe" /unregserver
    2.      
    You should then, immediately, use the following command:
    "C:\Program Files\Microsoft Office\Office12\winword.exe" /regserver
    Re-associate the Word file  manually:
    Please go to
    Start \Control Panel\Programs\Default Programs\Set Associations.
    Locate the files .doc, .docm,.docx, .dot, .dotm, check if there are associated with
    Microsoft Word. If not, highlight the file and click the
    Change Program button. Choose Microsoft Word from the list. If you are unable to see Microsoft Word from the list, click the
    Browse button. Browse to the folder: C:\Program Files\Microsoft Office\Office12, and choose
    WINWORD.EXE.
    Click
    OK to save the settings.
    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
    I can do for you, please feel free to let me know.
    Hope that helps.
    Sincerely
    William Zhou CHN
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.

  • Using Firefox 4 & Windows 7. Everytime I start Firefox from a shortcut to a website it comes up with the following error 'there was a problem sending the command to the program'. The requested website does load after this. with no problems.

    Using Firefox 4 & Windows 7. Everytime I start Firefox from a shortcut to a website it comes up with the following error 'there was a problem sending the command to the program'. The requested website does load after this. with no problems.
    If a shortcut is used while Firefox is already open the error does not occur.

    As reported in earlier replies, the annoyance disappeared after I upgraded to Roboform 7.5.6, from 7.5.4.
    Regards, Steve

  • I have an old Mac G5 with OSX 10.5.8  After a crash of my HD, I reinstalled the CS3. At the time of recording I get a window with the message "COMPLETED REGISTRATION" and under "There was a problem sending the informasioni via internet" and still under th

    I have an old Mac G5 with OSX 10.5.8
    After a crash of my HD, I reinstalled the CS3.
    At the time of recording I get a window with the message "COMPLETED REGISTRATION" and under "There was a problem sending the informasioni via internet" and still under three choices to "send back" and "records in a second time "or" never record "and I continue to choose the latter option.
    Another problem is that in Bridge (version 2.0.0.975) I can no longer see thumbnails of RAW files from my Canon 40D that I saw before.
    Should I upgrade ACR? which is the latest version supported on my Mac?
    thank you

    Sergio Bellotto if you keep receiving the registration screen then please try accepting the screen in a different User account.

  • I forgot my passcode and now i am locked out...is there a way i can request to have the pass code un locked by sending it to my email trhat is registered with Apple?   what to do?

    I forgot my passcode to my iphone...what an i do?

    s there a way i can request to have the pass code un locked by sending it to my email trhat is registered with Apple?
    No
    what an i do?
    Restore your phone and set it up from scratch.

  • When clicking on hyperlinks, I get the following message box: "There was a problem sending the command to the program". I have Windows 7 and Firefox 4. The link still works, but I have to close the pop up box.

    This happens both with hyperlinks provided in emails, and also with saved shortcuts on my desktop. It happens with all of them.

    Hi,
    Have you try to un-select the Ignore other applications that use Dynamic Data Exchange (DDE) setting?
    Click the Microsoft Office Button, and then click Excel Options.
    Click Advanced, and then click to clear the Ignore other applications that use Dynamic Data Exchange (DDE)
    check box in the General area.
    Click OK.
    If the problem cannot resolve, the Run as administrator may selected.
    Go to Office default install location: C:\Program Files\Microsoft Office\Office12.
    Right-click EXCEL.EXE > Properties >
    Compatibility tab.
    Under Privilege Level, uncheck Run this program as an administrator
    check box.
    Best regards.
    William Zhou
    TechNet Community Support

  • Opening Firefox via Win7 Favorites produces error window, "There was a problem sending the command to the program."

    Even though the error window pops up, the chosen website comes up normally in the browser. But I have to close the error window each time. This does not happen with Internet Explorer

    Try create a new shortcut.
    Go to '''Program Files''' then '''Mozilla Firefox''' folder then '''right click''' on the firefox.exe file and click '''Send to''' then '''Desktop (Create shortcut)''' to create the new shortcut to open Firefox.
    thank you
    Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

  • "The Office for Mac installation did not complete successfully because there was a problem with the installer."

    I had Microsoft 2011 installed on my macbook, and my macbook had crashed recently. Luckily I had backed up my drive before. After fixing it i tried to restore my files and when i tried using microsoft office i was given the before mentioned error message. Unfortunately I had misplaced my office box when moving and so I don't have the CD or reg key. I also tried copying the app from my brothers macbook, but i still go the same error message. Is there any alternative way.

    Office usually can't be restored intact without a good activation key. The only thing that I can advise is getting in touch with Microsoft to see if they can retrieve the key for you.
    When you get the key, you can download a digital, dmg file of Office.
    Good luck,
    Clinton
    MacBook Pro (15-inch Late 2011), OS X Mavericks 10.9.5, 16GB Crucial RAM, Crucial M500 960GB SSD, 27” Apple Thunderbolt Display

  • Office 2013 preview error - There was a problem sending the command to the program

    When I launch excel from a document on my desktop I get the above error. I can launch excel directly and find the document and open it with no problems but not directly from the link

    Hi,
    The issue will occur when the Ignore other applications that use Dynamic Data Exchange (DDE)
    option has been set in Excel.
    In Excel 2013, you can find the option by: File > Options > Advanced > under General section.
    Cancel the option and then try opening the links again.
    Best regards,
    Rex Zhang
    TechNet Community Support

  • Issue with office web apps sorry, there was a problem and we can't open this document.

    Hi All,
    i am having issue when trying to open the word file using office web apps farm. i have multi-tier farm (2 wfe, 2 apps and 2 owa). is that something wrong with certificate or the way AAM configured. Can anyone give me some direction please?

    Hi,
    According to your description, my understanding is that you failed to open the word file using office web app.
    Please open the word file using office web app in other SharePoint sites and test whether this issue occurs. Also, please test whether all words have this issue.
    Please reset IIS on the OWA server.
    Please disconnect the SharePoint Farm from Office Web Apps and reconnect it. Then check the WOPIZone and TMG server.
    Please created certificate for your PC and update mappings of IP addresses.
    Some useful posts for your reference:
    https://social.technet.microsoft.com/Forums/office/en-US/fdbf2198-5a62-422a-9015-a65599eabeb5/office-web-apps-2013-sorry-there-was-a-problem-and-we-cant-open-this-document-if-this-happens?forum=sharepointadmin
    https://social.technet.microsoft.com/Forums/office/en-US/154e9673-8227-4913-9f2a-97677e4c5314/sorry-there-was-a-problem-and-we-cant-open-that-document?forum=sharepointadminprevious
    http://sharepoint.stackexchange.com/questions/66013/a-problem-with-a-websites-security-certificate-for-apps
    Best Regards,
    Dean Wang
    TechNet Community Support
    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
    [email protected]

  • Word and Excel (Office Home & Business 2013) are taking a lot of time to be open

    Hi There
    i have MS Office Home & Business 2013 in windows 7 Pro .
    word, excel and power point files are taking so much time to be open.  same with the email attachment.
    it shows like "Not Responding"
    file size is not that large as it is taking time.
    if any body have any suggestion kindly share.  i am in deep trouble.
    Thanks
    Prakash

    Hi,
    Did the issue occur when you opened the file that stored in the local disk or a network?
    If the issue occurred with the local disk file, please try the following method:
    Word
    HKEY_CLASSES_ROOT\Word.Document.12\Shell\Open\Command                
    Rename Subkey “Command” to “Old_Command”                
    Rename Key “ddeexec” to “Old_ddeexec”
    Using FileType Manager change .xls from Word.Sheet.8 to Word.Sheet.12 In the Open Command appended “%1”  
    .docx In the Open Command appended “%1”  
    Excel
    HKEY_CLASSES_ROOT\Excel.sheet.12\Shell\Open\Command                
    Rename Subkey “Command” to “Old_Command”                
    Rename Key “ddeexec” to “Old_ddeexec”
    Using FileType Manager change .xls from Excel.Sheet.8 to Excel.Sheet.12 In the Open Command appended “%1”  
    .xlsx In the Open Command appended “%1”   
    ========
    Next, if the issue occurred with network file, the issue may be caused by the Office File Validation, please try to turn off it to test.
    For Excel 2013
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel\Options
    Look for a DWORD value labeled DisableRobustifiedUNC set to a value of 1. If this is set on your machine, it's recommended you delete this value or set the DWORD value to 0.
    http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2011/09/29/office-file-validation-causes-slow-opening-of-excel-files-from-network.aspx
    (It also applies to Office 2013)
    Regards,
    George Zhao
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Message Error : Visual Basic for Applications (VBA) is not installed - Office Home & Business 2013 - Lync 2013

    Hi,
    I have an issue related to Office h&b 2013 and Lync 2013.
    Office h&b is installed on many computers, and we are deploying Lync 2013.
    In Lync 2013 it's possible to share Powerpoint presentation (if you have a Office Web Apps server installed).
    With a PC using Office Pro 2013, no problem. Powerpoint sharing with Lync 2013 is working.
    With a PC using Office H&B 2013, I have a message : 
    "XXXXX.pptx couldn't be converted for presentations because Visual Basic for Applications (VBA) is not installed on this computer. Please
    install VBA and try again."
    VBA is installed and usable in all Office applications.
    Office H&B is a click to Run installation and doesn't permit to add or remove features.
    Lync 2013 custom install permit to choose the installed features. VBA is already installed.
    I searched in many forums, including this one, and... no answers, or better say, no good answers.
    Because :
    - It's not possible add VBA from Office H&B 2013 install.
    - Repairing Office does not solve the problem.
    Any Idea ?
    Thanks for your help !
    Regards
    Stéphane

    As far as I know, Lync 2013 is not available with Office Home & Business 2013, you can check
    http://office.microsoft.com/en-in/home-and-business/
    Lisa Zheng
    TechNet Community Support
    Dear Lisa,
    Yes, it's true, Lync 2013 is not part of Office home & Business 2013, but you can install,it as standalone product.

  • HT1212 Right, home button broken, locked out. Help... i need to access the recovery mode

    Right, home button broken, locked out. Help... i need to access the recovery mode

    Place the iPod in recovery mode using one of these programs:
    For PC
    RecBoot: Easy Way to Put iPhone into Recovery Mode
    If necessary:
    Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
    and                         
    RecBoot tip
    For MAC or PC       
    The Firmware Umbrella - TinyUmbrella

  • Transporting a business function: lock out users and suspend batch?

    Hi gurus,
    SAP advises in help.sap.com to lock out all users and suspend batch jobs before activating a business function in development.  I did that in development, activated the business function, and saved it to a transport.  Does the same recommendation to lock out users and suspend batch jobs hold true in the QA and Production systems when the transport is moved in? ... or is it ok to transport it during a time when there is user and batch activity going on?
    Warm Regards,
    CM

    You do have to lock out users and suspend batch, even using a transport.  There is a pdf called
    SAP Enhancement Packages Selecting and Activating Business Functions,  In it, it says to lock out users and stop batch activity in all systems,

  • Office Web Apps 2013 - Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word

    Hello
    I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
    The error message I get for WORD, PDF and Excel files is:
    The ULS logs on the WFE give me this:
    WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
    01/08/2014 11:01:58.01*    w3wp.exe (0x1368)                           0x09B4    SharePoint Foundation       
         WOPI                              afk59    Monitorable   
    WOPI                              agxqc    Medium      WOPI Signature verification
    attempt failed with public key 01/08/2014
    11:01:58.01     w3wp.exe (0x1368)                           0x09B4    SharePoint Foundation       
         WOPI                              agxqc    Medium      WOPI
    Signature verification attempt failed with public key
    01/08/2014 11:01:58.01     w3wp.exe (0x1368)                           0x09B4    SharePoint Foundation       
         WOPI                              agxqb    Medium      WOPI
    Signature verification attempt failed - no public key    e75ead18-af27-4d44-ba50-b38b408011e8
    01/08/2014 11:01:58.01     w3wp.exe (0x1368)                           0x09B4    SharePoint Foundation       
         WOPI                              ahdzz    Monitorable    WOPI
    Proof: All WOPI Signature verification attempts failed    e75ead18-af27-4d44-ba50-b38b408011e8
    01/08/2014 11:01:58.01     w3wp.exe (0x1368)                           0x09B4    SharePoint Foundation       
         WOPI                              ag7pj    Unexpected    WOPI
    (CheckFile) - Invalid Proof Signature for file Letterhead Template.docx  url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
    The ULS Logs on my Office Web Apps server gives me this:
    Error message from host: Verifying signature failed, host correlation:     d197d187-ef9d-42f6-ae4f-c4b8199c1078
    WOPICheckFile,WACSERVER FileNotFound
    WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
    Any idea what may have caused this issue all of a sudden?
    Thank you.
    Yoshi

    Hi Waqas
    Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
    Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
    Issue #3 in the above blog link does not reflect the same error I see on my servers.
    I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
    Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
    If you added domains to the Allow List by using the
    New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
    the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
    New-OfficeWebAppsHost cmdlet.
    I have not added any domains to the Allow list so this did not help either. Should I add the domain?
    Any further help with this is much appreciated.
    Thanks again.
    Yoshi

Maybe you are looking for

  • Cisco asa 5505 with Router 881w Configuration Help

    Hello all, I'm having trouble setting up a second vlan to route to the internet. I have a Cisco ASA 5505 connected to my ISP(OUTSIDE) and a Cisco 881w (INSIDE) router in the back of my firewall. My vlan 10 with the network 192.168.5.1 255.255.255.0 w

  • RAM upgrade from 1gig to 2gig for 1.83 Mac Mini Core 2 duo

    I have the new 1.83 gig mac mini and attempting to upgrade ram. Once opened, the ram slots are not easily available, unlike the older versions where you just snap it when the cover is removed. Is there any video instructions out there? The one I foun

  • Renaming Files In Finder Makes Cover Flow Move!

    Hi, In Finder in Tiger, you used to be able to rename a file by selecting it, pushing return, then using the left and right cursor keys on the keyboard to move left and right through the file name. However, in Leopard this doesn't work. Instead of mo

  • Ordering BT FTTPoD

    So as someone that works from home i've recently met the criteria to get a grant of up to £3000 to install faster broadband for my work. I'm on the Bromsgrove exchange, cab 34. I am extremely happy with the BT service since getting FTTC and would lik

  • ITunes library in an external HD

    I'm wanting to have all my media content on an external harddrive and take it off my laptop. I've switched the library location to pull from the harddrive, but now I want to know how I can have my songs pull from there as opposed to my laptop. Is the