Windows 8.1 On HP Pavilion g6-2213ea Notebook PC (Blue Screen)

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.131006-1505)
Processor: AMD A8-4500M APU with Radeon(tm) HD Graphics    (4 CPUs), ~1.9GHz
Memory: 8192MB RAM
Available OS Memory: 7650MB RAM
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1247 (English)
     Driver Version: 13.250.18.0
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
           Miracast: Supported
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
Driver Attributes: Final Retail
   Driver Date/Size: 11/29/2013 17:52:34, 1319064 bytes
        WHQL Logo'd: No
    WHQL Date Stamp: None
Device Identifier: {D7B71EE2-DA43-11CF-5377-4338BEC2C535}
Description
A problem with your video hardware caused Windows to stop working correctly.
Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffe0000c414010
Parameter 2: fffff8000189ad7c
Parameter 3: 0
Parameter 4: 0
OS version: 6_3_9600
Service Pack: 0_0
Product: 768_1
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Files that help describe the problem
WD-20131208-2124-01.dmp
sysdata.xml
WERInternalMetadata.xml

Hello Xbox-one. I understand you are witnessing a BSOD on your Windows 8.1, and I will do my best to help you! Before I go into troubleshooting, I just want to break down the error you provided and explained the parts of it:
- A problem with your video hardware caused Windows to stop working correctly. This indicates that some portion of the video software/drivers failed. It could be the program you are using, or you may need to update your graphic drivers and chipset.
- Problem Event Name: LiveKernalEvent. A kernal is the part of the OS that runs and controls basic services and commands. The error took place when a basic command was occurring.
- Code 117. This error code indicates that an input/output call was not correct or valid, which is typical for graphics issues. It can also be referred to as an "invalid category" error.
- aticfx64.dll, aticfx64.dll, aticfx64.dll, aticfx32, aticfx32, aticfx32, atiumd64.dll, atidxx64.dll, atidxx64.dll, atiumdag, atidxx32, atidxx32, atiumdva, atiumd6a.cap, and atitmm64.dll are the questionable files in the error that occurs. These are related to your graphics drivers.
- It also mentions that Hybrid Graphics GPU and Power P-states are not supported. This could be because of conflict with the following: The OS, chipset, and current drivers.
Now that I have provided this information, I will list the troubleshooting I want you to do:
- Update the graphics driver from this HP website.
- Follow the troubleshooting steps in this Microsoft document. (Note, this is intended for Windows 7, but most of the steps are applicable on Windows 8.1)
For now, please try this troubleshooting and let me know the results. If the issue is not resolved, can you post back with the answers to these questions:
- What OS did you upgrade to Windows 8.1 from?
- Did the computer work properly before upgrading to Windows 8.1?
- If you remove Windows 8.1, and reinstall the drivers for the OS, does the computer work?
Please respond when you can. Thank you for posting on the forums and have a great day!
Mario
I worked on behalf of HP.

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