Windows 8.1 Pro 64 bits. Problem with IDT High Definition Audio Driver on my HP pavilion g6 notebook

Hi!
I'd recently upgraded from Windows 7 to Windows 8.1 Pro 64-bit version. All drivers worked fine but I'm having problems with IDT High Definition Audio driver. Can someone help me? Thanks in advance! My PC model is: LS278EA#ABE

Hi:
See if this driver works...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...

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Microphone doesn't work of IDT High Definition Audio Driver on Windows 10 64 Bit ?

After Upgrading Windows 10 to Windows 7 facing big problem with my Internal Microphone Array (IDT High Definition Audio Codec) :'( unable to use Skype to Cortana and more... please try to solve as soon as possible. Thanks & Regards
HP Laptop Lover

Hi:
See if this driver works...
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-124012-1&cc=us&dlc=en&lc=en...

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

No Sound after updating IDT High Definition Audio Codec on my HP Pavilion dv6-6154tx laptop

I recently ran Advanced Driver Update to check and updated my audio driver (IDT High Definition Audio Codec) on my Windows 7 laptop. However, after the update, every time I boot up the computer, there is no audio output. I checked the volume control options and they are all fine, showing "all devices are playing sound". But there is no sound. Even the 'test sound' option does not play any audio, although the computer says that it is working fine. I read some posts on this forum and came across an answer - to uninstall the current driver from Device Manager, and manually install IDT HD Audio Driver for Windows. This works and I am able to get back the sound. However, I have to do this every time I start my computer after shutting it down, and this is proving cumbersome. Can somebody please help me with this and suggest a solution? Thanks.

Hi @Harkri ,
I have brought your issue to the appropriate team within HP. They will need to get information from you to look up your case details or serial number. Please look for a private message.
If you are unfamiliar with how the Forum's private message capability works, you can learn about it here
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George
I work for HP

IDT High-Definition Audio Driver Update Failed

HP Pavilion p6-2378 PC - Windows 8.1
Updated recommended audio driver on May 12, 2014, and it failed to install.
SoftPaq number: SP66216
Version: 6.10.6491.0Dp1
Tried many times again, failed each time. Rebooted three times - nope. Checked cables.
At a loss. Please help.
This question was solved.
View Solution.

Hi,
What is the error message ? On my machine:
Regards,
BH
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IDT high definition audio CODEC issue

Hi! Today i woke up, turned my laptop on and suddenly my beats audio is not working. When I click on the volume button in the bottom right hand corner, it says "there is a problem with IDT high definition audio CODEC. Reinstalling the driver might fix this problem." So I checked 'apply this fix' and a new message popped up saying, "Troubleshooting was unable to automatically fix all issues found."
I have used macbooks most of my life so i am very clueless on what to do with this issue!! I have windows 8.1 and a touchsmart PC laptop, which came with the beats audio..does anyone know how i can possibly fix this??!
This question was solved.
View Solution.

Ibetonsky66, welcome to the forum.
When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them. Here is a guide to help you find the model. Please do not list the serial number.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
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Windows 10 IDT High Definition Audio Codec doesn't work properly on Hp Envy 20d001-la after update

I'm using a Windows 10 just updated pc, Hp Envy 20 d001la, and I'm having problems with my speakers, they work with IDT High Definition Audio Codec driver. It has beatsAudio available, but the bass don't sound the right way, I can barely hear it. It has a low quality sound... the worst quality. This problem isn't new for me, when upgraded to Windows 8.1, also the problem apeared, when the driver released with a new version, specificly for Windows 8.1, but how did I solve it? I only installed the Original Audio Controller found on Hp Support & drivers page (It was designed for work on Windows 8 64 bits). So, I know Windows 10 is newer than ever, and sure of some bugs or little corrections after updating. But when I try to install the Windows 8 Original controller to get the extreme sound quality again, it can't be installed. The problem says: "Operating system doesn't has the requirements" The new drivers have low sound quality (driver Windows 8.1 & Windows 10 versions) If I could install the Windows 8 version driver, I'm sure the sound quality returns. Thanks in advance.

Hi! Thanks a lot, I've tried the solution you've given me, (extracted the setup file with winrar on a folder and search for the driver as you said) but an error message shows: "There are not compatible drivers on the selected folder, try with one for Windows x64" It happens with both drivers I have, W8 & W8.1 versions. And also I have other problem, I didn't connect the headphones when trying solving the problem, and when I connected them, a surprise: The speakers didn't shutdown, they continue playing sounds and the headphones and speakers were playing sound at the same time. I've checked for the internal connector and The connector is clean. Then I tried to install W8.0 IDT setup manually clicking on the files extracted, the process finished succesfully, and system restarted, the sound quality came again, but still when I connect the headphones, the speakers don't shutdown and sometimes music stops. The problem is with all versions of driver I tried, the W10 got by Windows update, the found on Device Manager, the W8 , W8.1installed manually, But not worked.I hope in a future upade the problem could be solved, because I listen to music always only on headphones to avoid disturb others. Thanks, I'm trying a new method if is kanown for you. Thanks a lot.

Keep having to disable and re-enable my IDT High Definition Audio CODEC, what's wrong?

Hi!
I have a Pavillion Touchsmart Sleekbook 14" with Windows 8 that I bought new about 7 months ago. I have not yet updated to Windows 8.1.
Recently I have noticed that my audio will suddenly stop working. This typically happens when my computer has been sleeping and I start it up again. The audio does not come out through the internal speakers or headphones when I plug them in. I have not tried external speakers but I imagine the result would be the same.
If I go into my Device Manager and disable and re-enable the IDT High Definition Audio CODEC the sound returns. All sound devices I have listed are related to this IDT High Definition Audio. I have tried updating the drivers, however it informs me the most updated drivers are already installed.
I am not entirely sure what is causing this problem, but I do recall installing a Windows or HP update awhile back regarding IDT High Definition Audio. I believe it was an optional update.
EDIT: After doing some further research it looks like it is related to that Windows update and the compatibility of their IDT audio drivers with Windows 8 or 8.1 does not seem very good. If all else fails I will try uninstalling the IDT CODEC all together and use the default HP audio.
Has anyone found a solution that works for them regarding this issue?
This question was solved.
View Solution.

Thanks Viktoria, I appreciate you spreading the word
If you could mark my post in this thread with an Accepted Solution and Kudos, it will help me out, and enable the post to appear more frequently on Internet searches. Providing Kudos to my other posts relating to the issue would also help tremendously
As I stated, I will be editing my troubleshooting guide on the issue soon (probably in the next day or two). There is no greater feeling than having the fix for a crazy issue
Mario
I worked on behalf of HP.

IDT high definition audio not working

Maybe I'm just unlucky i don't really know. But Win 8.1 has been an utter disaster for me i hate the interface and the myriad problems with drivers and giving permission to certain files even though you turned UAC off. Anyway my latest woe is now i have no sound, it was working fine this morning and when i came back to it all i get is scratchy sound. the on board sound is IDT high definition audio and windows says the device is working just fine. The scratchy sound is still there through my Roccatt headset when i unplug the speakers so it must be the sound card methinks. But can it BE when windows says its working fine?Tried uninstalling the driver and reinstalling all to no avail still the problem persists. even tried to restore the computer to an earlier time but the problem still remains in fact i have no sound its just scracthy noise.Running win 8.1 64bit HP Pavillion 500-081A any help would be greatly appreciated.

Hi merlin851526,
Sorry to hear about your experience with Windows 8.1 I will be happy to help you with your sound problem. I have two different options for you to try. I know that you have already tried reinstalling the drive but try the driver I have linked below. It has helped others resolved their sound issues with 8.1. I have also included a link to the Microsoft FixIt Tool to fix sound issue with Windows 8. To be honest I am not sure if it supports Windows 8.1 but it is worth a look.
IDT High Definition Audio Driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-124657-1
Microsoft Fix It Tool:
http://support.microsoft.com/mats/audio-playback-windows-8/en-us
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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Thank you,
BHK6
I work on behalf of HP

Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM) Options

I have been trying for 3 days to fix this issue & I even had Bicrosft tech support on line remote PC acces take control of my PC, and still can't get the sound to work!
Does any one know how to fix this issue? DEFINITIVELY?
IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:24 AM
My PC info is:
Manufacture: Hewlett-Packard
Model: HP EliteBook 8460p
Rating: 5.3 Windows Experience Index
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz 2.50GHz
Installed memory (RAM): 4.00 GB (2.98 GB usable)
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Professional
Product ID: 00371-OEM-8992671-00008
Problem: I was watching a movie a night before, and I muted and forgot to turn off my laptop, today I found out the sound did not work, so I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly, but oviously its not I really need help, I dont know anything advanced about technology yet, so im helpless.
T
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:28 AM
I also tried leaving the Laptop to cooldown for about 3 hours and still no sound.
DavidPK
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
s
‎03-20-2013 05:40 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow thisand then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K

Hello DesertWildcat,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having and issue with your HP EliteBook 8460p's audio not working. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

IDT High Definition Audio CODEC (NO SOUND PROBLEM) in HP Envy

My PC info is:
Manufacture: Hewlett-Packard
Model: HP Envy 14 Notebook pc
Rating: 5.4 Windows Experience Index
Processor: Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz 2.00GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Home Premium
Product ID: 00359-OEM-8992687-00010
Problem: My computer's sound doesn't work. I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly. I even tried uninstalling and re-instaling the sound board, but i can't seem to fix the problem. Now the sound board shows in my device manager with a exclamation mark next to it and i cant even get it to show on the outgoing audio devices. Really could use some help with this problem.
Thanks

Here is a support document that might help:
http://support.hp.com/us-en/document/c01172503
I work on behalf of HP

CP4 / Windows 7 / IDT High Definition Audio CODEC / No worky

Hi,
I just got a new laptop with Windows 7 which has a IDT High Definition Audio CODEC sound card.
I got Captivate 4 installed and seemly working great... UNTIL I go to record the voice over. It doesn't recognize my microphone. It's not that the sound quality is bad - it just doesn't record at all. No green or red appear when calibrating input.
I checked and set volume in the sound control panel and it works there.
I tried to record with Soundbooth and had the same problem. Doesn't recognize it. Tired all available drop downs, line in, microphone etc.
I'm not sure what to do next.
Anyone run into this before or have any ideas about how to solve this?
Many thanks,
Aimee

FYI - for others who may experience this problem with Win7
This problem was resolved by a combination of steps.
1) updating the driver on the sound card to a Win7 compatible
2) replacing the .dll file in the captivate installation folder (see http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html)
I thought the updated .dll file by now would be a part of the CP4 patch but it isn't - so if you experience this problem you need both apply the patch and replace the .dll file.
Thanks,
Aimee

Windows 8.1 IDT High Definition Audio Codecfor P7-1421 Driver Missing

I installed Windows 8.1 on my P7-1421 Pavilion desktop PC on Thursday and now have no sound. A phone call to HP customer support was unsuccessful in solving my problem, as the rep said HP has no Windows 8.1 IDT High Definition Audio Codec driver for my machine. Does anyone know if there's a Windows 8.1 audio driver for my PC or if I have a solution other than going back to Windows 8?
Thank you!
This question was solved.
View Solution.

You're most welcome.
Sorry that didn't work either.
Did you try auto updating the driver from the device in the device manager?
See this thread where another forum member stated he upgraded his PC to W8.1 with the IDT audio chip and he got the driver from Microsoft.
http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-Software-Recovery/can-HP-model-number-h8-1414...
If that doesn't work...
Just for kicks, see if this generic W7 driver one from Intel works...
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19282&keyword=IDT+audio&DownloadType...
If not, then I guess you'll have to wait as you said, until a driver is released for W8.1.

IDT High Definition Audio CODEC - sound problem

Hi. I'm owning an ultrabook - HP SpectreXT 13-2106TU. No sounds coming out from my laptop for a few days now. I've tried troubleshooting - it says : IDT High Definition Audio CODEC has a driver problem. So, somebody help me please?
This question was solved.
View Solution.

Hi
Take a look at this thread & follow what HP Expert DavidPK has told in the other thread inside, & see if it's working for you:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/lost-sound/m-p/4231472
Thanks,
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System loses the IDT High Definition Audio CODEC Driver ver 6.10.6491.0 after some time

IDT High Definition Audio CODEC 6.10.6491.0 installed in our HP Envy Notebook - C8U19AV with Windows Pro 8.1 64 bit OS, the system will lose the driver. When I go into device manager it appears that the codecs are there but the driver for the audio just gets lost. We have to repeatedly uninstall all the audio components and then reinstall again. This has been the situation for some time. I cannot say for sure but I have reinstalled the driver twice now for my wife and she has done it a few times. We commonly use the laptop connected to an HP2710m display monitor with an HDMI cable. From time to time we plug in Bose headphones as well. The diver revision 6.10.6491.0 was again installed today after fully uninstalling the prior driver. The common signature is the sound does not work at some point and when I go in and check on the audio codec it will report no driver loaded. Any attempt to run the sp63407 install package without ripping out everything will result in the driver install failing as some of the prior files will has security that prevents the over write of the old files with the new ones.
I can seen no obvious reason for this laptop to repeatedly lose the driver. Once the reinstall is done the sound works again but it is a real bother to have to repeatedly reinstall the audio driver.

Hey purplefacemcgee,
With your issue being for Windows 7, and not for Windows 8.1, the troubleshooting steps will be a little bit different. I would first suggest reinstalling your original sound drivers. I have included the document 'Using Recovery Manager to Restore Software and Drivers (Windows 7)', please click on the option for Hardware Driver Reinstallation, and follow through the steps for reinstalling your original sound driver only.
Now once you have installed the original driver, you will need update your sound drivers. You can do both the Windows, and HP updates that are recommended for your notebook from the HP Support Assistant. I have included the document 'Using HP Support Assistant (Windows 7, Windows Vista)', Please click on the option for Maintaining your computer and installing the latest software updates. Pretty much once you do have the HP Support Assistant open click on Maintain, and then Software Updates. Please install all updates that are listed. After the updates have been installed, please restart your notebook, and test the sound.
If by chance you are still experiencing the same issue, I would suggest running the Microsoft Fix It tool for 'Automatically diagnose and fix Windows audio playback problems'. This tool will check the settings, drivers, and services to make sure that it is running correctly, and try to fix any issues. Please follow through these steps to run the tool, click on the green Run now button > click Save > open the download > click Run. What was the outcome of the tool, are you still experiencing the same issue with the sound?
If you are still experiencing the sound issue after the above troubleshooting steps, please let me know exactly what is happening with your sound. (ie, no sound, sound is choppy, or distorted). Does the sound issue occur in multiple programs, or just one? (ie. Windows Media Player, YouTube, or CD/DVD).
Looking forward to working with you!
I worked on behalf of HP

Windows 8.1 Pro 64 bits. Problem with IDT High Definition Audio Driver on my HP pavilion g6 notebook

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