Windows 8.1 Pro Bluescreen on Asus K53SC I bought on Amazon for 3D Modeling.
I got this Asus K53SC with an Intel Core i5 and a dedicated GeForce 520MX with Optimus. New Hard Drive with Fresh Windows 8.1 Pro Install. The problem is that even with Windows 7 Professional it would give me a Blue screen. I downloaded a Blue screen Viewer
and got this info from the dmp. Any help since I don't want to mess around opening it just to make sure it is a hardware issue, Thanks in advance.
==================================================
Dump File : 052114-22203-01.dmp
Crash Time : 5/21/2014 7:14:23 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`7d78d207
Parameter 3 : ffffd000`4710c2c0
Parameter 4 : 0000000d`0f2ba272
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-22203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 294,088
Dump File Time : 5/21/2014 7:15:36 AM
==================================================
==================================================
Dump File : 052114-40250-01.dmp
Crash Time : 5/21/2014 7:06:30 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff801`e9dbd207
Parameter 3 : ffffd000`5e7b22c0
Parameter 4 : 000001e1`1a75320b
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-40250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 297,696
Dump File Time : 5/21/2014 7:11:31 AM
==================================================
==================================================
Dump File : 052114-32203-01.dmp
Crash Time : 5/21/2014 5:56:58 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`5dfae207
Parameter 3 : ffffd001`dd10c2c0
Parameter 4 : 00000372`923eee4d
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-32203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 303,168
Dump File Time : 5/21/2014 6:23:56 AM
==================================================
==================================================
Dump File : 052114-22468-01.dmp
Crash Time : 5/21/2014 3:29:55 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff801`16dcd240
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2240
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-22468-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 286,752
Dump File Time : 5/21/2014 3:31:48 AM
==================================================
==================================================
Dump File : 052114-25531-01.dmp
Crash Time : 5/21/2014 12:02:04 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`b99a1207
Parameter 3 : fffff802`49561a00
Parameter 4 : 00000041`21c68e88
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-25531-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 286,808
Dump File Time : 5/21/2014 12:03:04 AM
==================================================
==================================================
Dump File : 052014-36562-01.dmp
Crash Time : 5/20/2014 11:32:21 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`f2b69207
Parameter 3 : ffffd001`c39b22c0
Parameter 4 : 00000218`cca47f3e
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052014-36562-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 298,872
Dump File Time : 5/20/2014 11:34:00 PM
==================================================
==================================================
Dump File : 052014-28484-01.dmp
Crash Time : 5/20/2014 9:46:02 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`52e8a207
Parameter 3 : fffff800`24f53a00
Parameter 4 : 00000007`b9324414
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052014-28484-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 295,416
Dump File Time : 5/20/2014 9:47:20 PM
==================================================
==================================================
Dump File : 051814-82281-01.dmp
Crash Time : 5/18/2014 11:14:03 AM
Bug Check String :
Bug Check Code : 0x00020001
Parameter 1 : 00000000`00000011
Parameter 2 : 00000000`0026b139
Parameter 3 : 00000000`00001003
Parameter 4 : ffffe800`05220de0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153fa0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.17041 (winblue_gdr.140305-1710)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051814-82281-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 324,352
Dump File Time : 5/18/2014 11:24:45 AM
==================================================
==================================================
Dump File : 050714-28531-01.dmp
Crash Time : 5/7/2014 6:54:15 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`029ad207
Parameter 3 : ffffd000`201fb240
Parameter 4 : 00000029`e1993ac5
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+14dca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050714-28531-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 282,376
Dump File Time : 5/7/2014 6:55:19 PM
==================================================
intelppm.sys is intel processor driver or chipset driver
I suggest go to intel site and autodetect if there is updated driver for your PC
but its seems odd, when I check at Asus site, there is no specific driver for Windows 8.1 for this model. I suggest you contact Asus as well regarding this Windows 8.1 installed in your PC
tips: don't use more than 1 antivirus, MSE good enough for Windows8.1
remove or disable temporary tools like deamon tools or any HDD virtualization
Similar Messages
-
0x101-0x20017 - Windows 8.1 Pro update
Hey Technet!
I've recently been attempting to install Windows 8.1 Pro on my Asus Pro55 F5SR laptop.
The specs for the laptop are:
- 2GB RAM
- 250GB HHD
- Intel Core 2 Duo T5800
- ATI (AMD) Mobility Radeon HD 3400 Series - 512MB
- Windows 8 Pro x64
The laptop currently runs Windows 8 which was installed in December, last year.
I have tried installing 8.1 via the Store, and also ISO, both returning 0x20017 after the first installation reboot.
Along with these, I have also tried performing a Clean boot, disabling firewalls/anti-virus, and performing a PC Refresh. All return the BSOD with no luck.
My system reserved drive is 100MB (however I do not know if this would have anything to do with my problem).
The logs from :
setuperr.log:
http://pastebin.com/StAbS5aa
setupact.log:
Last part of file:
2013-11-13 19:07:35, Info SP Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2013-11-13 19:07:35, Info SP Found existing diagnostics data, attempting to load it.
2013-11-13 19:07:35, Info SP Merging diagnostics data for sqm
2013-11-13 19:07:35, Info SP CSqmSession::MergeSession: Before merging m_SqmDatapoints count = 50
2013-11-13 19:07:35, Info SP CSqmSession::MergeSession: Before merging m_SqmDeferredDatapoints count = 0
2013-11-13 19:07:35, Info SP CSqmSession::MergeSession: After merging m_SqmDatapoints count = 69
2013-11-13 19:07:35, Info SP CSqmSession::MergeSession: After merging m_SqmDeferredDatapoints count = 9
2013-11-13 19:07:35, Info SP Merging diagnostics data for WatsonBucket
2013-11-13 19:07:35, Info SP Merging diagnostics data success
2013-11-13 19:07:35, Info SP Finish merge diagnostics data
2013-11-13 19:07:35, Info SP Persisting diagnostics data for future upload
2013-11-13 19:07:35, Info SP Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2013-11-13 19:07:35, Info SP Diagnostics data saved successfully
2013-11-13 19:07:35, Info SP Diagnostics data flush to disk successfully
2013-11-13 19:07:35, Info SP SPUninitializeDU: DU was not initialized; proceeding.
2013-11-13 19:07:35, Info SP Key CollectTrace is not available.
2013-11-13 19:07:35, Info SP Closing Panther Logging
2013-11-13 19:07:36, Info CONX InstallWindows: Call to InitiateShutdownEx() succeeded. Shutdown should occur soon.
2013-11-13 19:07:36, Info CONX Closing blackboard
2013-11-13 19:07:36, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
2013-11-13 19:07:37, Info CONX Closing Panther Logging
2013-11-13 19:07:39, Info CONX Exit code = 3
2013-11-13 19:07:39, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\installinfo succeeded.
2013-11-13 19:07:39, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
2013-11-13 19:12:50, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\installinfo succeeded.
2013-11-13 19:12:50, Info CONX InitializeWorkingDirectory: Successfully initialized working directory for postrollback
2013-11-13 19:12:50, Info CONX Working Directory = C:\$WINDOWS.~BT\Sources\Panther
2013-11-13 19:12:50, Info CONX Logging Directory = C:\$WINDOWS.~BT\Sources\Panther
2013-11-13 19:12:50, Info CONX Rollback Directory = C:\$WINDOWS.~BT\Sources\Rollback
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: LANG.INI Directory = C:\$WINDOWS.~BT\Sources
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Language Pack Root = C:\$WINDOWS.~BT\Sources\..\Langpacks
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: 1 languages found.
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Adding language: index: 0
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Language name : en-GB
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Language pack file: C:\$WINDOWS.~BT\Sources\..\Langpacks\en-GB\LP.CAB
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: IsDefault : 1
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: IsInstallInImage : 1
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Media number : 0
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Set default UI language = en-GB.
2013-11-13 19:12:50, Info CONX CSetupLangIniLoader::Initialize: Set default install language = en-GB.
2013-11-13 19:12:50, Info CONX DetermineLanguage: Default setup language is set to 'en-GB'
2013-11-13 19:12:50, Warning CONX ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: Error retrieving setup platform result: [0x80070002]
2013-11-13 19:12:50, Warning CONX ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: Overriding setup platform result: [0x101] -> [0x101]
2013-11-13 19:12:50, Info CONX ConX::Setup::Media::CWizardPagePresenterRollback::GetErrorCodeString: SetupPlatform result: [0x101, 0x20017]
2013-11-13 19:13:08, Warning CONX ExecuteRollback in PostRollback scenario failed. Error: 0x80070002
2013-11-13 19:13:08, Warning CONX Failed to execute final tasks (hr = 0x80070002)
2013-11-13 19:13:08, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\installinfo.
Hardware wise, I only had my Monitor, USB Mouse + Keyboard and USB Hub connected (with no usb's off the hub).
I also have no encryption of any type.
Any help with fixing this issue would be greatly appreciated.
If there is any more information needed, please let me know.
Thanks,
NicholasHi,
According to the Setup log, I would like to know if your system has MSSQL service.
And,please update all drivers to latest versions(include display driver),firstly.
It's important.
Then, I suggest we try the following steps to narrow down the issue.
1.Stop "Windows Update" service.
2.Delete "%windir%\SoftwareDistribution" folder.
3.Restart "Windows Update" service.
If the issue persists, please check if your system have enabled .NET Framework 3.5 in Windows 8.
Meanwhile, I suggest you upload the dump files so that we can help you analyze them.
Automatic Memory Dump Settings on Windows 8:
http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Regards,
Kelvin hsu
TechNet Community Support -
MacBook Pro 15" (Late 2013) will not install Windows 8.1 Pro under Boot Camp?
Have spent many hours trying to sort this out. I was told this morning in the end by a 'Senior Advisor' @ Apple that Boot Camp does not support Windows 8.1 Pro so effectively it seems like my only option for a new machine purchased earlier in the week is to return for a refund.
This despite the Apple Spec saying "
Windows 8: Windows 8 or 8.1, Windows 8 or 8.1 Pro (Boot Camp 5 only)"
The subject has been aired in thread https://discussions.apple.com/thread/5474320?start=585&tstart=0 but it has been suggested I post a fresh thread.
I have purchased a new 8.1 Pro license, so this is not an upgrade. I have followed the Boot Camp instructions, including getting the update for this model spcifically, but the nearest I got to a successful install returns soemthing of the like 'Unable to update boot settings' or the like and installation cancels. My machine is a mess I guess now, but in a final effort - does anyone have the step by step 'idiots guide' to working through the setup successfully? I don't want to get involved in massses of messing around with files as this should clearly not be necessary for achieving an advertised solution on a new machine bought within the last week should it?
Appreciate any help - I have up to seven more days left in my option to return for a full refund..... and maybe buy a Dell instead?
PS : We have many Apple products, Air, ipads and iphones so would dearly like to sort this out if possible.
Thanks for any help...8/8.1 will install fine but there's some stuff you need to do before starting to ensure no issues
purchase a retail 8/8.1 license
use only a USB2 flash drive
get a clean 8 or 8.1 ISO
newer machines are more selective with the ISO for some reason (ISOs that worked to install Windows on many different older Macs would not work)
if you've made lots of changes, hacks and adjustments trying to get this work on your own, you should clean install OSX first, do not restore from time machine and start at step 3 to get Windows installed, you can go back later and copy files back to OSX
if you want to try without clean installing OSX, here goes
open boot camp assistant (bca) and choose option 3 ONLY if it reads 'remove/delete' Windows
open disk utility (du) and confirm that your HD now only has 1 single partition ('macintosh HD' unless you've renamed it)
restart machine and do a PRAM reset
open du and repair permissions TWICE
open bca and choose all 3 options (create, download, install)
from here, the process follows the standard boot camp instructions (http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf) but pay attention to step 3 where you do have to manually reformat the boot camp partition
clean ISOs
http://getintopc.com/softwares/operating-systems/download-windows-8-pro/
http://getintopc.com/softwares/operating-systems/windows-8-1-download/
if you are trying to clean install 8.1, google clean install 8.1 with windows 8 key for steps like this
http://forum.notebookreview.com/windows-os-software/735517-how-install-windows-8 -1-clean-your-windows-8-upgrade-key.html -
Cant't use scanner after upgrading to Windows 8.1 Pro
I recently bought a new laptop that came with Windows 8.1 Pro. I downloaded and installed the print drivers for my Laserjet 3055 and the printer works fine. Windows Fax and Scan can not see the scanner. I also installed the Printer and Scanner doctor and followed those direction. It still does not see the scanner. What now?
Thank you too :-) I think we are not the only people who have this problem. Some other Germans have told about this problem too (http://thinkpad-forum.de/threads/172112-T540P-L%C3%BCfter).
Meanwihle, I have tested for this issue on Windows 7 x64. It’s the same behaviour. Same lower RPM after-sleep-bug (1600 RPM instead of 2000 RPM, Fan does not turn off any more).
I have taken the measurements from TPFanControl (http://www.staff.uni-marburg.de/~schmitzr/donate.html) and my ears ofc. Just used it with BIOS Fan Control (no custom fan control).
Please Lenovo, help!
Edit: Now tested at Ubuntu 14.10 Linux – same issue. Seems to be system independent. Must be a controller issue :-( -
Corrupt SPLDR.SYS Windows 8.1 Pro 64-bit won't boot
Hi!
I'm running Windows 8.1 Pro 64-bit full Norwegian version bought at a local store. My PC consists of:
MB: Asrock Z97 Extreme4
Proc.: Intel i7 4790
RAM: 4 x 8 GB Crucial Ballistix Sport 1866Mhz 10CL
Video: Gainward GeForce GTX 770 4GB
SSD: Kingston HyperX SH100S3 240GB (system disk)
RAID5: 3 x Seagate Barracuda 7200.12 1TB + 1 x Seagate Barracuda 7200.11 1TB(configured using Intel RAID BIOS utility - only used for user files)
Optical: Lite-On IHOS104-37 + LG BD-R BH10
eSATA: Samsung Story Station Plus 1.5 TB (This had to be set as internal SATA drive in UEFI otherwise it refuses to wake up form sleep)
1394a: Lycom PCI-E PE-101
PS: Corsair HX750W
The optical drives are connected to the onboard ASMedia ASM1061 controller, the others to connectors controlled by the Intel Z97 chipset. I also have an M-AUDIO Firewire Solo external sound card connected to the 1394a expansion card. This is powered
by the Firewire bus and is occasionally a little "tricky". I believe it's because there is no driver available for Win 8 so I had to use the one for Win 7 64-bit.
This rig was set up about a month ago and has worked without any
serious problems except that I sometimes experience that the eSATA drive doesn't always wake from sleep.
All suggested updates has been installed.
My issue is this:
2 days ago I was installing a Silverlight
plug-in for Mozilla when I got a message that the installation routine couldn't update the registry and then the system
froze. After rebooting,
I was informed that Windows had become
corrupt. Attempting to run the
repair routine was no use - I just got
a message that Windows couldn't undertake
the repair. I suspected problems
with the system disk and started the
command prompt using the installation DVD.
It turned out that the C drive suddenly
had becomeE drive. The RAID "disk" showed up under the command prompt as C:\.
I ran bootrec (Sorry, I can't remember what parameter I used)
that reported that some errors were
repaired but that it couldn't repair everything.
Then I ran sfc offline.
In the srttrail.txt log file (that was written to the correct path on the E drive) I see that
SPLDR.SYS is corrupt and attempt
to repair failed (error code 0x2
and 0x490).
I was advised by a support engineer on the Microsoft Community forum to try and run chkdsk /p - which turned out to be an invalid parameter - and chkdsk /r which reported that everything was OK.
The support engineer suggested that I should perform a system restore from WindowsRE. This is what happened:
At first there seemed to be only one restore point available dated two days earlier but when I looked for more restore points there were 4 alltogether the oldest one dated 14 days earlier. I klicked the button "Look for the
affected programs" (or something like that - I've translated this from the Norwegian version I use.) and there were listed a lot of programs and utilities that had been installed on this disk before but not as long as it had been in
this rig! (I used this SSD as system disk in another PC earlier.) This is strange: when I installed the disk in my new rig I chose to repartition it and as far as I know that means that old data is erased. OK, I chose the newest restore point anyway
and klicked Next. In the following dialog there was a yellow exclamation mark and a list of two drives. Both drives were called Local drive (C:), the first one with (System) as well. Under Status on this first one it said "You
must enable system protection on this drive." Status of the second one was "Cannot find the drive" (Again translated from the Norwegian version.) The checkbox to the left
of both of the listings were greyed out and because I couldn't choose any of them, the Next-button was grayed out as well.
As I mentioned before the drives have chanched letters. When I use old DOS commands from the command prompt and switch from the X: drive (which seems to be the Windows installation DVD) to C: it shows the RAID I mentioned before. Likewise, the
system disk (i.e. the SSD I'm having trouble with) is now D:. And that sort of explains why the system recovery can't find the drive... But it doesn't explain why the old programs show up in the new restore points... (I've checked that the SSD
still is set to be boot disk in UEFI.)
The support engineer suggested that I post my query on the TechNet forum.
Do you have any suggestions what to do?
I'm a little nervous considering what could happen
with the files on the data disk if I make a mistake... :-)
Regards,
Morten EricsonHi!
Please read both this reply and the next one in conjunction.
I've done some research on my own after following your advices (Please look at my last reply below.).
First of all: bootrec /scanos does not report any Windows installations.
Running bcdedit /enum reports:
Windows Boot Manager
identifier: {bootmgr}
device: partition=D:
path: \bootmgr
description: Windows Boot Manager
locale: nb-NO
default: {default}
displayorder: {default}
timeout: 30
Windows Boot Loader
identifier: {default}
device: partition=D:
path: \Windows\system32\winload.exe
description: Windows 7 Ultimate
locale: nb-NO
recoverysequence: {db9ccd8a-43de-11e4-85a8-8169ad6c7c9f}
recoveryenabled: Yes
osdevice: partition=D:
systemroot: \Windows
bootmenupolicy: Standard
I must admit that I don't know how these things go together but there are a few things that makes me wonder:
First of all this has to be the reason why Windows 7 Ultimate comes up as the only option when I try to run System Restore. But is it really a Windows 7 installation? A lot of the files (logs and so on) in the Windows folder and subfolders are dated
mid August when I installed Windows 8.1. I just wonder...
I've been googling a bit about system installation and recovery and I read somewhere that there are some special precautions when installing Windows on a UEFI-based system. I can not remember that there were any options or warnings about that when
I installed Windows 8.1 on my system. But I belive I saw somewhere that a UEFI-based installation creates other partitions than an installation on an ordinary BIOS based system. The fact that the SSD has been used in a BIOS based system with Windows
7 Ultimate before explains in my mind why there is no reserved partition.
BTW: I don't know if this is important but the strings that were reported by the bootsect command were {e59cd65f-170a-42c4-927d-8ce8a94989a3} for the C:-disk and {cf240c96-43dc-11e4-85a8-806e6f6e6963} for the D:-disk.
Regards,
Morten -
Client system: iPad 4 running iOS 8.1.1
Client language/locale: US English
Client app: MRD 8.1.5
Server system: 64-bit Windows 8.1 Pro
Server language/locale: US English
Problem: client-side keyboard in MRD 8.1.5 does not work properly within VMware Player 6 console only
When interacting with VMs through the VMware Player 6 console app on the remote Windows 8.1 host, the client-side iPad keyboard for MRD 8.1.5 is not properly mapped. Letter keys and the top-row number keys send function keys or non-standard key scan codes
that aren't used by traditional PC keyboards. The spacebar sends the D key, and some keys send nothing at all. Many other keys work properly, including the client-side numeric keypad, and uppercase letters sent by using the Shift key (but not the iPad up-arrow
shift key). The only way to send the proper keystrokes to VMware Player from MRD 8.1.5 is to not use the client-side iPad keyboard and instead switch to the on-screen keyboard provided by the remote Windows server.
This problem only occurs within the VMware Player console app, and only with RDP connections that use the MRD 8.1.5 client on iOS. I do not encounter the problem with other iOS RD clients such as iFreeRDP by Thinstuff or Pocket Cloud Remote Desktop by Wyse.
Steps to reproduce:
Connect to Windows 8.1 Pro system from the MRD 8.1.5 client for iOS 8.1.1
Using the client-side iPad keyboard within MRD 8.1.5, bring up the Run dialog by typing Windows-R
Launch Notepad by typing notepad.exe in the Run dialog and pressing Enter on the client-side iPad keyboard
Type some sample text in Notepad until you're confident that the client-side iPad keyboard is functioning properly
Launch VMware Player 6 and start up a VM (mine was Windows Server 2008)
Open the sign-on prompt in the VM by sending Ctrl-Alt-Ins from the client-side keyboard or by pressing the Ctrl-Alt-Del icon in VMware Player
Touch or click in the password field in the VM to ensure it has keyboard focus
Using the client-side keyboard, try to type letters or numbers in the password field, and notice that dots generally do not appear for most keypresses
Switch to the server-side on-screen keyboard and delete the contents of the password field if it is not already empty
Use the server-side on-screen keyboard to sign on to the VM
Inside the VM, open Notepad or some other text editor
Enter text into the editor from both the client-side and server-side keyboards to verify that only the server-side keyboard is functioning properly within the VM
This issue is the only problem I'm having with MRD for iOS, and I hope it is resolved soon.
Thanks,
FredClient system: iPad 4 running iOS 8.1.1
Client language/locale: US English
Client app: MRD 8.1.5
Server system: 64-bit Windows 8.1 Pro
Server language/locale: US English
Problem: client-side keyboard in MRD 8.1.5 does not work properly within VMware Player 6 console only
When interacting with VMs through the VMware Player 6 console app on the remote Windows 8.1 host, the client-side iPad keyboard for MRD 8.1.5 is not properly mapped. Letter keys and the top-row number keys send function keys or non-standard key scan codes
that aren't used by traditional PC keyboards. The spacebar sends the D key, and some keys send nothing at all. Many other keys work properly, including the client-side numeric keypad, and uppercase letters sent by using the Shift key (but not the iPad up-arrow
shift key). The only way to send the proper keystrokes to VMware Player from MRD 8.1.5 is to not use the client-side iPad keyboard and instead switch to the on-screen keyboard provided by the remote Windows server.
This problem only occurs within the VMware Player console app, and only with RDP connections that use the MRD 8.1.5 client on iOS. I do not encounter the problem with other iOS RD clients such as iFreeRDP by Thinstuff or Pocket Cloud Remote Desktop by Wyse.
Steps to reproduce:
Connect to Windows 8.1 Pro system from the MRD 8.1.5 client for iOS 8.1.1
Using the client-side iPad keyboard within MRD 8.1.5, bring up the Run dialog by typing Windows-R
Launch Notepad by typing notepad.exe in the Run dialog and pressing Enter on the client-side iPad keyboard
Type some sample text in Notepad until you're confident that the client-side iPad keyboard is functioning properly
Launch VMware Player 6 and start up a VM (mine was Windows Server 2008)
Open the sign-on prompt in the VM by sending Ctrl-Alt-Ins from the client-side keyboard or by pressing the Ctrl-Alt-Del icon in VMware Player
Touch or click in the password field in the VM to ensure it has keyboard focus
Using the client-side keyboard, try to type letters or numbers in the password field, and notice that dots generally do not appear for most keypresses
Switch to the server-side on-screen keyboard and delete the contents of the password field if it is not already empty
Use the server-side on-screen keyboard to sign on to the VM
Inside the VM, open Notepad or some other text editor
Enter text into the editor from both the client-side and server-side keyboards to verify that only the server-side keyboard is functioning properly within the VM
This issue is the only problem I'm having with MRD for iOS, and I hope it is resolved soon.
Thanks,
Fred
I'm experiencing exactly the same problem. Is there a solution yet? -
I'm unable to drag-and-drop a script from the Story window in Premiere Pro to a clip
I have a film script visible in the Story window, and I try to drag it to the relevant clip in the Premiere Pro project window—but nothing happens.
I have also tried to attach an astx file, but I get the "matching scene number not found" error, even though I put scene number 1 in the clip and in the astx.
What am I doing wrong?
Incidentally, though your help indicates that "all the scripts" you have in Story will be visible in the Story Windows in Premiere Pro, I can see only the film scripts—not for instance the multicolumn scripts I also have. Is there something I can do about this?
Thanks you,
PIerre SauvageHi,
Please make sure that you are performig drag drop with scenes and not complete scripts. You will notice a cursor change when you do so. For more clarification, please refer to this post. 'http://forums.adobe.com/message/5533247#5533247'.
Importing astx is a much longer way to go through the same thing , so i would suggest to try out the drag drop workflow only and let me know in case you still face issues with it.
Also, yes, column scripts wont be visible to you in the Story panel inside Premiere. For this, I am afraid you will have to convert your column scripts into a film script. Let me know if you need help with this.
Hope this helps.
Thanks
Rashi -
Windows 8.1 Pro WMC, Radeon R290X and ASUS VG248qe, cable advisor fails
I ran cable adviser and for my graphics section it fails. The result is:
Memory: Pass
Processor: Pass
Graphics: Fail Your graphics card or driver doesn't support content protection
It used to work under windows 7 but what I changed since then is the monitor to the ASUS VG248QE which supports HDCP, the videocard from GTX 780ti to Dual R290X and the OS to windows 8.1 Pro. I have the latest driver (catalyst 14.4) installed. I
don't get why it would say Graphics Fail. My monitor is connected via DVI-D. Any ideas to help solve this?On Thu, 22 May 2014 14:58:12 +0000, nyichiban1010 wrote:
>I ran the override tool in windows 8.1 and then reran the cable advisor and still gave me the same thing where my video did not pass. It's currently working fine under windows 7 on 1 monitor and not on 3.
are you saying you have 3 monitors connected? were they all connected when you
wen through the process of running the override and DCA?
-- Barb Bowman -
Windows 8.1 Pro not booting after install of Hyper V - ASUS z87 + intel 4670K
Hi,
I am running windows 8.1 pro on a intel 4670K 4th Gen Haswell CPU and ASUS z87 plus motherboard. 16gb of kingston hyperx ddr1600 memory.
I have enabled virtualisation technology in the bios. CPU has SLAT.... or Extended Page Table, as intel likes to refer to it.
When I install HyperV platform and management tools the computer configures and reboots
AFter reboot it brings up the blue window image and spinning circle of dots for a while then reboots. It does the same thing again and then reboots and goings into repair mode and asks me to do a system restore. It then restores to before they HyperV install.
I've tried turning off xHCI mode (i.e USB 3.0) in the bios as this seemed to be a known issue with some gigabyte boards. This did not rectify the issue
Updated to latest asus mainboard bios 1405. Same issue still occurs upon install of hyper V.
Automatic repair does not work and I have to restore from system restore point.
I performed a clean boot after installing the feature and it still couldnt boot to windows.. it just sits at windows logo and then restarts a few times and then launches the startup repair. Once the startup repair begins, the only way I can get into windows
is restoring to a system restore point from before the hyperv feature install.
Please see the following logs which may have further information:
CBS Log
https://skydrive.live.com/redir?resid=1F523A0B8734322C!685&authkey=!AGMjUfosLFpzYNI
Setuperr
https://skydrive.live.com/redir?resid=1F523A0B8734322C!682&authkey=!AKS8Jb1S6W2IAH8
Windows update
https://skydrive.live.com/redir?resid=1F523A0B8734322C!683&authkey=!AJdWKuKj4negBoQ
Windowsupdate(1)
https://skydrive.live.com/redir?resid=1F523A0B8734322C!684&authkey=!APplVjuLpNZW_AY
I logged a job with asus support and their response was:
"Clear CMOS and ensure virtualisation technology is turned on in BIOS. If it still doesn't work, seek assistance from Microsoft"
Previously asked this question but took a while to get back to update with the logs and it was listed as Answered.
This issue is still existing and I'd appreciating any assistance.
SimonHi Simon,
Thank you for uploading the Log files.
According to the log files, no actuate clue can be found.
So, I suggest you upload the dump file so that we can help you analyze them.
Automatic Memory Dump Settings on Windows 8:
http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8
It also applies to windows 8.1.
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing,
privacy, and collaboration:
http://skydrive.com
Regards,
Kelvin hsu
TechNet Community Support -
After recently updating to Windows 7 Pro on an ASUS BP1AD PC, I can receive email but NOT send using yahoo mail server. I am configure to use IMAP. Other email servers/accounts do not have this problem. The exact error message I get is an alert which states: "An error occurred while sending mail. The mail server responded: From address not verified - see http://help.yahoo.com/I/us/yahoo/mail/manage/sendfrom-07.html. Please verify that your email address is correct in your Mail preferences and try again" If my email address in Thunderbird is good enough to receive messages iwhat's up with sending. Is there something obvious I am missing?
When you send mail the field you mention is used to populate the "ReplyTo: fild in the mail header. Otherwise it has no purpose and setting it to nothing will also work.
Yahoo are obviously checking that field as you send mail. that is points to a valid address, and I have a sneaking suspicion that is might be required to point to your yahoo mail account.
Historically the"Nigerian" type scam emails used a replyto address completely different from the one used to send the mail. So even if the sending account was closed down they still got the replies. The mail quite commonly originated in Yahoo and replied to Hotmail accounts. So I guess they have a check to try and discourage that legitimate, but undesirable from their perspective, use. -
Windows 8.1 Pro will not boot after installing iTunes 11.1.5.5
It's a little hard for me to accept that this is true, but the symptoms seem to be pointing the direction of the title of this thread. I have an all-in-one touch-screen Gateway computer that came with windows 7 (yeah, a win7 machine that came with touch, yeesh) and I put windows 8.1 pro 64-bit on it with a clean install (actually windows 8 was the clean install and then I did the free microsoft store upgrade to 8.1). It has 4GB of RAM and has a Pentium Dual Core cpu @ 2.2 Ghz. It was running fine with the previous version of iTunes, but as soon as I updated to iTunes 11.1.5.5 (and there may have been other apple things that updated too (ie quicktime of course), the computer prompted me for a reboot and froze during the reboot process (before it even shut down). Then it had trouble booting into windows. I ran startup repair to no avail and decided to do a sytem restore. My most recent restore point was from a few weeks back, before iTunes was even installed at all on the machine. I went back to that point and the machine worked fine again. Then I installed iTunes 11.1.5.5 and the same exact problem occurred - it froze while shutting down after the iTunes install and then would not boot into windows 8. I did another system restore and have not put iTunes back on. The system is working fine. I'm going to try to find out if there's a way to download older versions of iTunes, so that I can install it, but the bigger issue here is: Is this a legitimate bug/incompatibility with some hardware or software or driver that I have on this computer? I run a computer support business so I know my way around but I don't have time to troubleshoot this from scratch. Anyone else seeing this? Apple employees...a little help here? Any input?
let it sit for about 30 min and still got nothing
I then did a "hard shutdown(just pressed power button till it turned off the computer)"
That may not have been long enough. But a "hard shutdown" would definitely have been construed as a problem due to the update.
Asus apparently is a known problem case...
http://blogs.msdn.com/b/usbcoreblog/archive/2013/10/19/help-after-installing-windows-8-1-the-superspeed-ports-of-my-asus-system-don-t-work.aspx
Link courtesy Darrell Gorter [MSFT] found here
"Windows 8 Keyboard and mouse not working"
http://social.technet.microsoft.com/Forums/en-US/w8itprohardware/thread/06e9b341-0619-4085-acbf-e2f0133ca428?outputAs=rss
(RSS given to avoid overhead of opening long thread for IE users)
Note that there may be useful tips for you in both of those threads' comments.
Robert Aldwinckle -
Windows 8.1 Pro WinHlp32.exe not running
Immediately after Diskpart-Win80-Win81 fresh install, there are four (4) instances of WinHelp32 on our machine:
C:\Windows\en-US\winhlp32.exe.mui
C:\Windows\WinSxS\x86_microsoft-windows-winhstb.resources_31bf3856ad364e35_6.3.9600.16384_en-us_66fa9c274977a4e2\winhlp32.exe.mui
C:\Windows\winhlp32.exe
C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.3.9600.16384_none_bda5d2e02500670f\winhlp32.exe
Running WinHelp32.exe from Admin Cmd prompt in C:\Windows I get this:
'winhelp32 is not recognized as an internal or external command, operable program or batch file."
Was this a healthy Windows 8.1 update from Windows 8.0 Pro? Anyway, more information...
There are no HLP files in the Windows 8.1 Update. There are many in Windows.old Windows 8.0. System32.
Alerted to this bug during hardware installation. New audio card Asus Xonar STX help file is in *.hlp format. Like all 8.0 help files, Asus HLP will not open. Windows 8.1 fresh install will not open any HLP file and opens window linking me to this
page:
KB 917607 provides a
Resolution link
Windows Help program (WinHlp32.exe) for Windows 8
- offering 32-bit and 64-bit downloads
64-bit is selected for our Intel EFI platform, with download:
Windows8-RT-KB917607-x64.msu
This installer does not appear to be compatible:
Popup
Windows Update Standalone Installer
The update is not applicable to your computer.
Popup links to KB 917607.
Moving top popup aside, another popup
Windows Update Standalone Installer
Searching for updates on this computer...
[running search scrollbar]
Top popup must be closed to exit both popups.
MSU is typically a Vista product! Also note: KB 917607 lists Windows 8.1 as Applies to.
Symantec support for Norton 360 has determined there are no threats on this machine.
Our two Windows 8.1 installations on this same machine last week had no problems with HLP files!
NEW with this install we added Windows Media Center.
This is a Windows problem.
Where is WinHlp32.exe for Windows 8.1 64-bit?
This needs to be fixed!Thank you for the link ( http://www.microsoft.com/en-us/download/details.aspx?id=40899
). It's such a shame that the systems have gotten so complicated, that a simple .exe file can't be made available across versions. -
XB270H DRIVER in Windows 8.1 Pro 64Bit Not Digitally assigned Will Not Load
The drivers available that ACER have released are not being recognised by my system because the closest driver Windows 8 64Bit is not Digitally Assigned. So the Windows 8.1 Pro 64Bit sees the monitor as a GenericPnP only and so far have had no response to when a driver that is digitally assigned by microsoft will be made available by ACER. Anyone else found similar issues with this model and driver. As we all know windows 8 is automatically updated to 8.1 and is mandatory and i would of assumed the driver would be recognised. I know i can run in test mode for the driver to work but then that means i must remain in test mode otherwise driver is removed by windows and goes back to the GenericPnP driver.
Having an unsigned driver is unacceptable! Philips and Asus have their drivers digitally signed! So does BenQ! It is so easy to digitally sign a driver!
The work around is to always boot up in Windows to ignore digitally unsigned drivers?
The driver is also not loading on Windows 7 either. Unless you manually tell Windows to use the unsigned driver!
Next time I buy a monitor, I am going to visit the website and see if the drivers for the monitor are digitally signed!
Acer you definitely droppe the ball on this one! Oh and by the way, none of the drivers are digitally signed for the other Acewr g-sync monitors as well!
[edited to comply with guidelines] -
Windows 8.1 Pro x64 BSOD 0x9f DRIVER_POWER_STATE_FAILURE
I bought a new ASUS N76VZ about 2 weeks ago that came with Windows 8. I did a clean upgrade to windows 8.1 Pro and I proceed to install the drivers for the various utilities for the system. Shortly afterward, I repeatedly get this bugcheck stop error at
least once a day.
This is very annoying as I am a college student and it makes it difficult to to keep up if it throws this error when in class (which it has done so twice already). I proceeded to do some research into the cause of the error and i have found it comes back
to a hardware compatibility issue (I assume, if not then your welcome to correct me).
The following minidumps can be found at http://sdrv.ms/1blPxrT. If anyone could shed some light on the exact cause of the problem would be much appreciated. If the above minidumps do not have enough information to find the cause, let me know and
i will get whatever is needed.
Thanks.HO
Still blamed on the video driver and the video driver is the same date. You need to find a drive (older) that will work. I would also consider removing Symantec.
Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\021814-31125-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16452.amd64fre.winblue_gdr.131030-1505
Machine Name:
Kernel base = 0xfffff801`eda11000 PsLoadedModuleList = 0xfffff801`edcd5990
Debug session time: Tue Feb 18 13:18:15.070 2014 (UTC - 5:00)
System Uptime: 0 days 2:07:10.880
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffffe000022a1780, fffff801ef59c840, ffffe00001b130e0}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : pci.sys
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000022a1780, Physical Device Object of the stack
Arg3: fffff801ef59c840, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe00001b130e0, The blocked IRP
Debugging Details:
DRVPOWERSTATE_SUBCODE: 3
IMAGE_NAME: pci.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5215f837
MODULE_NAME: pci
FAULTING_MODULE: fffff800004dc000 pci
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
DPC_STACK_BASE: FFFFF801EF5A3FB0
STACK_TEXT:
fffff801`ef59c808 fffff801`edc081a6 : 00000000`0000009f 00000000`00000003 ffffe000`022a1780 fffff801`ef59c840 : nt!KeBugCheckEx
fffff801`ef59c810 fffff801`edc080c6 : ffffe000`020eb630 ffffe000`03c9b1b0 00000000`00000003 fffff801`eda6da04 : nt!PopIrpWatchdogBugcheck+0xde
fffff801`ef59c870 fffff801`edabef64 : ffffe000`020eb668 fffff801`ef59c939 ffffe000`020eb6a8 00000000`00000002 : nt!PopIrpWatchdog+0x32
fffff801`ef59c8c0 fffff801`edabf478 : 00000000`00000001 ffffe000`028b7328 fffff801`edcff180 fffff801`edd02760 : nt!KiProcessExpiredTimerList+0x1d8
fffff801`ef59c9a0 fffff801`edb1b478 : fffff801`edcff180 00000000`0023ae80 00000000`00047117 00000000`0004712f : nt!KiExpireTimerTable+0x218
fffff801`ef59ca40 fffff801`eda6babc : ffffe000`00000000 00001f80`00000001 00000011`c45e4015 00000000`00000002 : nt!KiTimerExpiration+0x148
fffff801`ef59caf0 fffff801`edb627ea : fffff801`edcff180 fffff801`edcff180 00000000`001a3fc0 fffff801`edd57a80 : nt!KiRetireDpcList+0x19c
fffff801`ef59cc60 00000000`00000000 : fffff801`ef59d000 fffff801`ef597000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.16384
FAILURE_BUCKET_ID: 0x9F_3_nvlddmkm_IMAGE_pci.sys
BUCKET_ID: 0x9F_3_nvlddmkm_IMAGE_pci.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_nvlddmkm_image_pci.sys
FAILURE_ID_HASH: {a47222af-fbac-bc49-47e0-2cf5d31cc673}
Followup: MachineOwner
0: kd> !irp ffffe00001b130e0
Irp is active with 4 stacks 3 is current (= 0xffffe00001b13240)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace. Pending has been returned
cmd flg cl Device File Completion-Context
[ 0, 0] 0 2 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 ffffffffc000000e
[ 16, 0] 0 2 ffffe000022a1780 00000000 fffff80002415c10-ffffe00003df2650
\Driver\pci nvlddmkm
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 ffffe00002bb3200 00000000 fffff801edb26d80-ffffe000020eb630 Success Error Cancel pending
\Driver\nvlddmkm nt!PopRequestCompletion
Args: 00000000 00000001 00000001 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe000020eb630
Args: 00000000 00000000 00000000 00000000
Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN
For Norton 360 use this http://symantec.pcperformancetools.com/norton-360-how-to-uninstall.html
Wanikiya and Dyami--Team Zigzag -
I have an Envy X2 11-g001tu (Australia) on which I am currently running Windows 8 Pro 32 bit which is very stable. I have tried to upgrade it a couple of times to 8.1 Pro 32 bit and it becomes unstable, so I have to revert, which is time consuming and inconvenient.
Since the last time I tried the drivers on the HP website have not been updated so I haven't bothered to do anything else. But tonight I was looking at the specs of the Asus Vivo Tab T810C and they are almost identical to the Envy, both running the Atom Z2760 at 1.8Ghz. The main difference was that the Asus was running 8.1 64 bit. I was told that the Atom didn't have the resources to handle 64 bit on my Envy.
Anyone care to comment on any issues upgrading to Windows 8.1 Pro 64 bit?
ThanksHi Ruggers. According to HP's update advisor: HP & Windows 8.1 your Envy x2 has been successfully tested with 8.1, and instructions have been provided. Here are the Windows 8.1 drivers for your Envy x2: HP ENVY x2 11-g001tu Drivers.
The Atom Z2760 processor can use only 32-bit instruction sets, as it is a 32 bit processor. As a result it can only run 32 bit operating systems.
I hope this helps.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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