Windows 8.1 Pro Final (6.3.9600)
Have a clean installation of Windows 8.1 Pro final (volume) since released date. Meanwhile until now it still cannot activated via KMS server perhaps not injected yet, online activation also not work. Current license status is "notification". Is
this will still available and if have expiry, until when? Any article mention this?
As noticed that preview version will expired by 15th Jan 2014
manggar77
hi don,
thanks. but what i wan't to know is before
8.1 pro activated, how long it can be used?
manggar77
if it is a VL channel product, you are required by the terms of the license to activate it.
For VL channel products, there are some functional limitations and informational warnings and reminders applied if the product is not activated, but there is no other impact.
Evaluation channel product will periodically shut down. VL channel product will not shut down.
Regardless of the channel (OEM, Retail, VL, Eval) the license terms require that you activate.
MSDN and TechNet, which are for evaluation and/or development, generally the advice is not to activate if you will commence and conclude your evaluation/development in a short period.
This aspect is not documented in any license terms that I've ever found.
(edit: I found it documented here, as up to 120 days)
http://technet.microsoft.com/en-us/library/dd981009.aspx
(Note that this is written for Win7/WS2008R2, and Win8/WS2012 may be different)
(there is also a description of the behaviour if not activated, and grace period expires)
(Also note that this is a white paper, not a license agreement)
So, if you are asking "what am I permitted to do?", the answer is, to comply with the license terms, you are required to activate.
If you are asking "what is the technical or user experience if I do not activate?", this depends upon the channel of the media you used.
Does this help? Or have I misunderstood your question?
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)
Similar Messages
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Activation from Windows 8 Pro to Windows 8.1 Pro
I generally use Windows 7 Home Premium in my Acer 4738Z and my old Acer is broken.
so I buy a new Acer E1-410 (and bla-bla in a nutshell) my new Acer E1-410 can't use Windows 7 it must uses
UEFI system (in my previous post http://social.technet.microsoft.com/Forums/windows/en-US/0da6bd1f-ee2c-45c1-91cf-1f1d9d0595f5/how-to-install-windows-7-home-premium-32bit-with-no-legacy-option-in-bios-setting-just-uefi-in?forum=w7itproinstall#cb3f8d18-3d61-41de-8ba3-9eaef87f5849)
So I WRONG ? To buy Windows 8 Pro Upgradeable Only (and before you announce Windows 8.1 Pro)
But FINALLY I can install my new Acer E1-410 in Windows 7 Home Premium (with flash bios to active thier Legacy IDE Boot) and UPGRADE to Windows 8 Pro. (FINISH).
I already ask Microsoft Indonesia by phone to check my product key on windows 8 Pro genuine they said yes it's "only upgradeable" and YES it is genuine.
and finally these my problem:
They said to I CAN FREELY Upgrade to Windows 8.1 by Microsoft Store
so I wanted to upgrade to Windows 8.1 Pro to why not ?? You give me free :) ,...
But without any knowledge how to that (My Windows Store doesn't have store icon
to Upgrade to Windows 8.1 Pro).
So I google2xxxx how to UPGRADE to Windows 8.1 Pro
finally I desperate and I download Windows 8.1 Pro ISO (maybe/must be pirate one) from torrent
and fresh/clean install to Windows 8.1 Pro (WITHOUT UPGRADE form Windows 7.1 -> Windows 8 Pro)
OFCOURSE !!! I KNOW IT CAN'T BE ACTIVATE with my older Windows 8 Pro Product Key
So i ask you :
1. What are the disadvantages if I NOT activated my Windows 8.1 Pro ?
2. It's true i can uses all application (on desktop) without any disadvantages ?Hi,
There are many limitations when the windows is not activated, for example, personalization settings section is disabled as below:
The disabled settings include:
•Your lock screen wallpaper and apps
•Start Screen color and background
•Your account picture
You need to activate Windows before you can personalize your PC and every couple of hours, you'll see a full-screen activation request:
The application is available to use, but I suggest to run the genuine Windows and activate it, because it is legally protected.
Regards
Wade Liu
TechNet Community Support -
Problmes with wifi turn off with disable greyish in window 8.1 pro 9600
Hi,
I updated window 8 to window 8.1 pro build 9600 version.
I am getting a problem with WIFI turn off disable grayish color which cannot be enabled.
WIFI adapter is installed and working properly.
Plz suggest what will be the fix of this issue.
Thanks.Hi,
Did you mean the Adapter is greyed out and we cannot click to turn on it? Is there a wifi switch on your laptop? If so, please turn on it first.
Also please try the network troubleshooter to see if the issue can be fixed:
1) Right Click network icon in taskbar and select "open network and sharing center"
2) Highlight wifi connection then at top click "Diagnose this connection"
The troubleshooter will discover that the WiFi connection is turned off and offer a "Apply fix" option click that and windows will enable the wifi connection.
To make sure the driver for Network adapter is the right one, please go to manufacturer’s website to see if there is the one compatible with Windows 8.1.
If not, we can try to install the one applied to Windows 8 in compatible mode to see what’s going on.
Since such issue can be caused by driver bug, please also contact the manufacturer to see if they can provide more information about this issue.
http://social.technet.microsoft.com/Forums/windows/en-US/11d2cc27-cee8-41e1-865a-f5f7098e1d26/windows-8-wifi-off-problem?forum=w8itpronetworking
For further troubleshooting plan, please upload the event log here for further research.
Kate Li
TechNet Community Support -
Hi, I am having problem installing fresh Windows 8.1 Pro 64 bits OS into ThinkPad 10 on its dock.
Set up using MDT 2013 with ADK 8.1.
Everytime during "Finalizing Setting", it will hit with BSOD.
Searching for hours but unable to locate a driver package on Lenovo website that contain UsbHub3.sys file.
Does anyone able to advice me how to fix this?
Mini Dump file :
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0012f3626e0, Physical Device Object of the stack
Arg3: fffff802c8e1cc80, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0012f937310, The blocked IRP
Debugging Details:
Page 11610 not present in the dump file. Type ".hh dbgerr004" for details
DRVPOWERSTATE_SUBCODE: 3
IRP_ADDRESS: ffffe0012f937310
DEVICE_OBJECT: 0000000000000000
DRIVER_OBJECT: ffffe00127d69e60
IMAGE_NAME: UsbHub3.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53897630
MODULE_NAME: UsbHub3
FAULTING_MODULE: fffff800acc3a000 UsbHub3
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: drvinst.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
DPC_STACK_BASE: FFFFF802C8E1CFB0
EXCEPTION_RECORD: 0000000000000001 -- (.exr 0x1)
Cannot read Exception record @ 0000000000000001
TRAP_FRAME: ffffc00000000000 -- (.trap 0xffffc00000000000)
Unable to read trap frame at ffffc000`00000000
LAST_CONTROL_TRANSFER: from fffff802c760fc1e to fffff802c7566fa0
STACK_TEXT:
fffff802`c8e1cc48 fffff802`c760fc1e : 00000000`0000009f 00000000`00000003 ffffe001`2f3626e0 fffff802`c8e1cc80 : nt!KeBugCheckEx
fffff802`c8e1cc50 fffff802`c760fb3e : ffffe001`2f2f4010 ffffe001`2f6f51c8 00000000`00000001 ffffe001`276d4cd8 : nt!PopIrpWatchdogBugcheck+0xde
fffff802`c8e1ccb0 fffff802`c746c810 : fffff802`c8e1ce60 ffffe001`285c4db8 fffff802`c76f9180 00000000`00000027 : nt!PopIrpWatchdog+0x32
fffff802`c8e1cd00 fffff802`c756a0d5 : 00000000`00000000 fffff802`c76f9180 fffff802`c7bf0900 ffffc001`05060d90 : nt!KiRetireDpcList+0x4f0
fffff802`c8e1cfb0 fffff802`c7569ed9 : ffffd000`20cf0998 00000000`00000000 00000000`00000000 ffffc001`00000000 : nt!KxRetireDpcList+0x5
ffffd000`20cf05d0 fffff802`c756c145 : 00000000`00f8000e fffff802`c7568887 ffffd000`20cf0610 ffffd000`20cf0610 : nt!KiDispatchInterruptContinue
ffffd000`20cf0600 fffff802`c7568887 : ffffd000`20cf0610 ffffd000`20cf0610 00000000`00000000 fffff802`00000000 : nt!KiDpcInterruptBypass+0x25
ffffd000`20cf0610 fffff802`c780bf75 : 00000000`00000001 ffffc001`050b8bb0 ffffc000`00000000 ffffd000`20cf08a0 : nt!KiInterruptDispatchLBControl+0x197
ffffd000`20cf07a0 fffff802`c7809e53 : 00000000`00000254 ffffd000`20cf0998 ffffc001`00000040 ffffe001`26082730 : nt!ObpLookupObjectName+0x155
ffffd000`20cf0920 fffff802`c77a7754 : ffffe001`00000001 00000093`240fbc30 00000093`240fbc78 00000000`00020019 : nt!ObOpenObjectByName+0x1e3
ffffd000`20cf0a50 fffff802`c77a7492 : fffff96b`1d906400 00000093`23fc4d88 00000000`00000000 00000093`240fb0d8 : nt!CmOpenKey+0x2a4
ffffd000`20cf0c00 fffff802`c75727b3 : 00000000`00000008 00000000`00000000 00000093`240fb170 00000093`23fd4c60 : nt!NtOpenKey+0x12
ffffd000`20cf0c40 00007ff9`94b4ae2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000093`240fbc08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`94b4ae2a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.17195
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_image_usbhub3.sys
FAILURE_ID_HASH: {58bbe6fe-0b43-accc-1beb-340d4227ae9c}
Followup: MachineOwnerHi
The toshiba thinkpad should have builtin software to update drivers and software packages etc.
You can also look at this site, it might help you.
http://www.solvusoft.com/en/files/bsod-blue-screen-error/sys/windows/microsoft/windows-8-consumer-preview-iso-images/usbhub3-sys/
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
MacBook Pro 15" (Late 2013) will not install Windows 8.1 Pro under Boot Camp?
Have spent many hours trying to sort this out. I was told this morning in the end by a 'Senior Advisor' @ Apple that Boot Camp does not support Windows 8.1 Pro so effectively it seems like my only option for a new machine purchased earlier in the week is to return for a refund.
This despite the Apple Spec saying "
Windows 8: Windows 8 or 8.1, Windows 8 or 8.1 Pro (Boot Camp 5 only)"
The subject has been aired in thread https://discussions.apple.com/thread/5474320?start=585&tstart=0 but it has been suggested I post a fresh thread.
I have purchased a new 8.1 Pro license, so this is not an upgrade. I have followed the Boot Camp instructions, including getting the update for this model spcifically, but the nearest I got to a successful install returns soemthing of the like 'Unable to update boot settings' or the like and installation cancels. My machine is a mess I guess now, but in a final effort - does anyone have the step by step 'idiots guide' to working through the setup successfully? I don't want to get involved in massses of messing around with files as this should clearly not be necessary for achieving an advertised solution on a new machine bought within the last week should it?
Appreciate any help - I have up to seven more days left in my option to return for a full refund..... and maybe buy a Dell instead?
PS : We have many Apple products, Air, ipads and iphones so would dearly like to sort this out if possible.
Thanks for any help...8/8.1 will install fine but there's some stuff you need to do before starting to ensure no issues
purchase a retail 8/8.1 license
use only a USB2 flash drive
get a clean 8 or 8.1 ISO
newer machines are more selective with the ISO for some reason (ISOs that worked to install Windows on many different older Macs would not work)
if you've made lots of changes, hacks and adjustments trying to get this work on your own, you should clean install OSX first, do not restore from time machine and start at step 3 to get Windows installed, you can go back later and copy files back to OSX
if you want to try without clean installing OSX, here goes
open boot camp assistant (bca) and choose option 3 ONLY if it reads 'remove/delete' Windows
open disk utility (du) and confirm that your HD now only has 1 single partition ('macintosh HD' unless you've renamed it)
restart machine and do a PRAM reset
open du and repair permissions TWICE
open bca and choose all 3 options (create, download, install)
from here, the process follows the standard boot camp instructions (http://manuals.info.apple.com/MANUALS/1000/MA1636/en_US/boot_camp_install-setup_ 10.8.pdf) but pay attention to step 3 where you do have to manually reformat the boot camp partition
clean ISOs
http://getintopc.com/softwares/operating-systems/download-windows-8-pro/
http://getintopc.com/softwares/operating-systems/windows-8-1-download/
if you are trying to clean install 8.1, google clean install 8.1 with windows 8 key for steps like this
http://forum.notebookreview.com/windows-os-software/735517-how-install-windows-8 -1-clean-your-windows-8-upgrade-key.html -
Windows 8.1 pro 64bit shutdown problems!!!
hello:
I assembled a new computer with following hardware:
gigabyte x99 gaming g1.
intel 5960X
64gb ram
2 gigabyte gtx 980 gaming in SLI.
after setup windows 8.1 pro 64bit and after several restarts due to installation of MB drivers&software, graphic card drivers, windows update,....finally when trying to shut down windows, it gives the shut down screen then blank screen then loading desktop
again!!! sounds like log off and log on again!!! also when pressing power button on computer to shut down the same thing happens again!!!
I formatted the hard drive and reinstall windows 8.1 pro 64bit again, and without installing any drivers and updates, windows wont shutdown and the same scenario happens again!!!
I disabled the fast start-up option in power option in system in control panel and the computer shutdown this time!!! but the computer takes so long to start windows until hard drive lamp went off.
is there a solution to this!!!!You may try the followings:
1,Boot in to Safe Mode and recheck the issue.
2. You may try a Clean Boot.
3. Look at the Event Viewer to find any clue related to this problem.
4.Enable Display highly detailed status messages.
To do this in the Start Search type in: gpedit.msc and hit the Enter Key.
Navigate to Computer Configuration > Administrative Templates > System. In the right pane locate
Display highly detailed status messages.If you enable this policy setting, the system displays status messages that reflect each step in the process of starting, shutting down, logging on, or logging off the system
5. Enable The Shutdown Event Tracker to consistently track the reason for system shutdowns
To do this in the Start Search type in: gpedit.msc and hit the Enter Key.
Navigate to Computer Configuration > Administrative Templates > System. In the right pane locate
Display Shutdown Event Tracker and enable it.
You must update all the drivers.
S.Sengupta, Windows Experience MVP -
Lenovo IdeaCentre A720 - Clean Installation Windows 8.1 Pro x64 and Office 2013 x64
GUIDE: Clean Installation Windows 8.1 Pro x64 and Office 2013 x64
Note: for a good performance is recommended to use a SSD for Windows with a minimal of 128GB and use the HDD for Data
Driver up to date - Sep 2014
First you need to download and have ready the following softwares:
Classic Shell V4.1: To get back the Start Button like Windows 7
http://www.fosshub.com/Classic-Shell.html/ClassicShellSetup_4_1_0.exe
Broadcom BT for Windows 7 (64-bit) - to enable dongle, Windows 7 Live DVD and USB Drive.
http://download.lenovo.com/consumer/desktop/h1100174.exe
Realtek Cardreader Driver Windows 8.1 (64-bit) V6.2.9200.29070. To be able to use the card reader
http://download.lenovo.com/consumer/desktop/h1101061.exe
NV VGA Driver for Windows 8.1 (64-bit) V340.52. Latest video driver for NVIDIA video cards
http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/340.52/340.52-n...
Lenovo Silver Silk Keyboard Driver for Windows 8.1 (64-bit) V1.05. To be able to see when Caps Lock or Number Lock is press
http://download.lenovo.com/consumer/desktop/h1100842.exe
Yuan MC907 TV Tuner Driver for Microsoft Windows 7 (64-bit) V6.14.10.416. To be able to use the Yuan TV card
http://download.lenovo.com/consumer/mobiles/tvt129w8164.exe
OSD APP for Windows 8.1 (64-bit) V1.1.06. To be able to use UP or Down Volume for Touch keys in the screen.
http://download.lenovo.com/consumer/desktop/h1100547.exe
Windows 8.1 x64 Installation DVD and Office 2013 x64
Follow this procedure for the installation:
Install Windows 8.1 Pro x64 using the general or personal key
Just to avoid install an old Video Driver from windows update, disable the Wi-Fi or Interned connection
Install Office 2013 x64
Install the Video Driver “340.52-notebook-win8-win7-64bit-international-whql.exe” just let the setup to uncompress the files in “C:\NVIDIA” folder, do not continue to avoid the installation of other software that you may never use. Go to “Device Manager” and Right click properties in the display adapter, press “Driver” - “Update Driver” select browse my computer and give the path “C:\NVIDIA” press next and close after installation finish
Enable Wi-Fi and open Control Panel – Programs – Turn Windows features on or off and select “.NET Framework 3.5” hit OK, after the installation finish, reboot PC
Install “ClassicShellSetup_4_1_0.exe” follow instruction and configure the way you may like
Run file “h1101061.exe”, unselect “Install Realtek Card Reader Driver” and press finish. Path for driver is "C:\EXEBuild\Realtek Card Reader Driver”. Go to “Device Manager” and Right click properties in the unknown devices, press “Driver” - “Update Driver” select browse my computer and give the path “C:\EXEBuild\Realtek Card Reader Driver” press next and close after installation finish
Install “h1100842.exe” backup driver location is “C:\EXEBuild\Lenovo Silver Silk Keyboard Driver” after installation is done, go to “C:\Program Files (x86)\Lenovo\Lenovo Silver Silk Wireless Keyboard” and Right Click in the file ‘”skd8861.exe” properties – compatibility – change setting for all users and select run compatibility mode for “Windows 7” press OK and OK
Run “tvt129w8164.exe” unselect “Install TV Tuner” and press finish. Path for driver is “C:\drivers\TV Tuner (Geniatech, Yuan, AverMedia)”. Go to “Device Manager” and Right click properties in the unknown devices, press “Driver” - “Update Driver” select browse my computer and give the path “C:\drivers\TV Tuner (Geniatech, Yuan, AverMedia)” press next and close after installation finish
Run “h1100547.exe” unselect “Install A7 OSD APP now” and press finish. Path for driver is “D:\EXEBuild\A7 OSD APP”. Run the file “setup.exe” do not reboot the PC and ensure the folder been created during the installation “C:\Program Files (x86)\Lenovo\Lenovo BrgVolOSD” with this two files “BrgVolOSD.exe” and “CD_DLL.dll”, if this fail go to next step, if not, avoid next step. Normally a successful installation of this file depend of “.NET framework 3.5”
Go to control panel and uninstall “Lenovo OSD”, run the previous “setup.exe” and during the process of the installation, be ready to make a copy for the temporal file name “setup.msi” created in “C:\Users\YOURUSERNAME\AppData\Local\Temp”, copy file “setup.msi” in “C:\” and run CMD in administrator mode and go to “C:\” using “CD \ + ENTER”, now use the following command “C:\msiexec.exe /a c:\setup.msi + Enter” the folder “C:\Program Files (x86)\Lenovo\Lenovo BrgVolOSD” with this two files “BrgVolOSD.exe” and “CD_DLL.dll” will be created
Create a shortcut “BrgVolOSD” and copy this in the startup folder “C:\ProgramData\Microsoft\Windows\Start Menu\Programs\StartUp”
Update Bluetooth driver using windows update if Windows detect the dongle, if not go to next step
If Bluetooth is not detected, mean that the actual hardware somehow is disabled. In order to enable, boot the PC with a Windows 7 live DVD with the USB drive installed in the PC. After PC been running with Windows 7 live, Install the file “h1100174.exe” previously copy in the USB drive. Use the USB drive also as installation path for the Bluetooth software, when the installation is done, look in the folder “X:\Program Files\Lenovo\Bluetooth Software” and run the file name “BTTray.exe”, press right click in the Red Bluetooth icon on the taskbar to enabled the Bluetooth dongle. Reboot PC in Windows 8.1 without any DVD media inside, this time Windows 8.1 will be able to recognize the Bluetooth and install the respective drivers.
Another way, install the latest release from Broadcom BTW_12.0.0.9820 from the following link:
BTW_12.0.0.9820.zip
directly in Windows 8.1. Remember if the software is uninstall the Bluetooth will be disabled and
Windows will not be able to see the device in the “Device Manager”
Last step, use your own Windows 8.1 Pro Key and Office 2013 key to register and activated your legal copy of the Microsoft software’s.
Final, enjoy.
This guide was creates for me to help peoples like me in this community.bump
-
Unable to upgrade or install windows 10 enterprise technical preview from windows 8.1 pro
Compaq Presario SR2034NX
windows 8.1 pro build 9600 64 bit, x64processor
I have attempted a clean install booting from a burned dvd with the iso file on it using the windows 7 USB/DVD download tool, Ive attempted to boot from a usb using rufus. Ive even attempted to just run as administrator right from the download
the setup file.
Installing via USB windows 10 opens the language screen but everything on my screen is distorted, ive tried to change my screen resolution to fix this. it did not work. Once I managed to click my way to the next screen but windows 10 asked me
for a driver to be installed and I have no idea what driver that could be.
Installed via DVD and direct setup file windows 10 opens to the making sure your pc is updated.. then it downloads and says its installing. at the moment it finished installing and restarts the next screen is black and the windows wheel starts turning
it freezes.. about every minute to five minutes it will turn a bit more.. I left my pc in this state for a full 24hours without touching it and it never finished installing.
I have tried several different builds. I even downloaded bluestacks and ran windows 10 enterprise technical preview as a virtual and I was successful doing it this way but Ive already tested windows 10 on two other desktops and a laptop of mine and im ready
to make the switch. this is my last desktop to run windows 10 and its giving me a hard time.
can someone please help me figure this outHi Metro1952,
I found the following link indicates that there is no official driver designed for Windows 8 or later:
Compaq Presario Media Center SR2034NX Desktop PC
http://support.hp.com/us-en/drivers/selfservice/Compaq-Presario-SR2000-Desktop-PC-series/3239110/model/3250934
So, there might be a compatibility issue.
Again, to prepare the USB installation, you need ensure that you boot from the USB device, I suggest you make a clean USB boot drive by using diskpart:
DISKPART> list disk
DISKPART> select disk x (x is the USB drive letter)
DISKPART> clean
DISKPART> create partition primary
DISKPART> select partition 1
DISKPART> active
DISKPART> format FS=NTFS QUICK
DISKPART> assign
DISKPART> exit
Then copy the all installation files to the root of the USB drive:
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
Windows 8.1 pro installation for 13" Retina Display MBP
Dear friends,
When i install Windows 8.1 pro to my macbook pro 13" retina display ME864, all the steps moved correctly but at the end the blue screen with finalizing your setting display came and its continued... i am waiting more than 5 hours.. but its same during this time i switch of directly power button and on but the same display is coming... there is no changes.. please help me what can i do? i am new to apple userThanks for the answer, but it solves only half of my problem.
I can get through the installation with the default key. But then I cannot activate the system. It tells me that the key is not valid (well, true, the default key). But how do I get it to recognize the key stored in the computer's firmware?
The Thinkpad has a "Windows 8" license sticker with just the Windows logo but no product key on it. This means, the product key is stored in its firmware memory. -
Using 2012 Remote Desktop Web access to gain access to published applications. The workstation was a Windows 8.1 (home) upgraded to Windows 8.1 Pro with the Media Center add on. Launching the url to the login page for the RDW works fine. When the app is
clicked on to launch the Remote App crashes. How do I get it to properly connect. Other Windows 8.1 pro workstations work. Although none were upgraded from the 8.1 (home) Here is the event.
Faulting application name: mstsc.exe, version: 6.3.9600.16384, time stamp: 0x5215e2b5
Faulting module name: ntdll.dll, version: 6.3.9600.17031, time stamp: 0x530895af
Exception code: 0xc0000005
Fault offset: 0x0000000000065e8e
Faulting process id: 0xab4
Faulting application start time: 0x01cf5f2ed029e83f
Faulting application path: C:\Windows\System32\mstsc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 21a471d6-cb22-11e3-8263-a0886933dd25
Faulting package full name:
Faulting package-relative application ID:More info.
The computer is brand new HP.
Windows 8.1 pro with media center
processor Intel i7-4700mq - 12gig ram -64bit
Full windows touch support with 10 touch points
The computer is connecting to a 2012 Server hosted on Microsoft's Azure platform. Trying to access applications hosted by this server with Remote Desktop Web services. The computer can RDP using just the mstsc.exe to other computers and to the server with
no problem.
The computer presents the following msg box Body: Remote Desktop Connection has stopped working. I have tried the following to resolve this and narrow the scope:
-Created a new user account for the computer with admin rights, rebooted and logged in as the new user.
-Tried a different user account for the portal, that does work. The user does not show up as connected.
-All MS updates were loaded.
-Added these changes to the registry to keep alive the connection: HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Gateway\Transports\Rpc-----HttpKeepAliveTimeout=dword:00000001
And HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client----RDGClientTransport=dword:00000001
Loaded this update http://support.microsoft.com/kb/2919394/EN-US
-Removed all printers
-Removed Antivirus
-Added the server to HKEY_CURRENT_USER\Software\Microsoft\Terminal Server Client\Default
-Disabled everything in MSCONFIG startup
-Ran sfc /scannow as administrator - no integrity violations
Any suggestions? -
Windows 8.1 Pro WinHlp32.exe not running
Immediately after Diskpart-Win80-Win81 fresh install, there are four (4) instances of WinHelp32 on our machine:
C:\Windows\en-US\winhlp32.exe.mui
C:\Windows\WinSxS\x86_microsoft-windows-winhstb.resources_31bf3856ad364e35_6.3.9600.16384_en-us_66fa9c274977a4e2\winhlp32.exe.mui
C:\Windows\winhlp32.exe
C:\Windows\WinSxS\x86_microsoft-windows-winhstb_31bf3856ad364e35_6.3.9600.16384_none_bda5d2e02500670f\winhlp32.exe
Running WinHelp32.exe from Admin Cmd prompt in C:\Windows I get this:
'winhelp32 is not recognized as an internal or external command, operable program or batch file."
Was this a healthy Windows 8.1 update from Windows 8.0 Pro? Anyway, more information...
There are no HLP files in the Windows 8.1 Update. There are many in Windows.old Windows 8.0. System32.
Alerted to this bug during hardware installation. New audio card Asus Xonar STX help file is in *.hlp format. Like all 8.0 help files, Asus HLP will not open. Windows 8.1 fresh install will not open any HLP file and opens window linking me to this
page:
KB 917607 provides a
Resolution link
Windows Help program (WinHlp32.exe) for Windows 8
- offering 32-bit and 64-bit downloads
64-bit is selected for our Intel EFI platform, with download:
Windows8-RT-KB917607-x64.msu
This installer does not appear to be compatible:
Popup
Windows Update Standalone Installer
The update is not applicable to your computer.
Popup links to KB 917607.
Moving top popup aside, another popup
Windows Update Standalone Installer
Searching for updates on this computer...
[running search scrollbar]
Top popup must be closed to exit both popups.
MSU is typically a Vista product! Also note: KB 917607 lists Windows 8.1 as Applies to.
Symantec support for Norton 360 has determined there are no threats on this machine.
Our two Windows 8.1 installations on this same machine last week had no problems with HLP files!
NEW with this install we added Windows Media Center.
This is a Windows problem.
Where is WinHlp32.exe for Windows 8.1 64-bit?
This needs to be fixed!Thank you for the link ( http://www.microsoft.com/en-us/download/details.aspx?id=40899
). It's such a shame that the systems have gotten so complicated, that a simple .exe file can't be made available across versions. -
Skydrive.exe crashes on Windows 8.1 Pro RTM
I'm trying to get Skydrive working on a fresh install of Windows 8.1 Pro RTM. When I go to Skydrive (show my files in skydrive) via the "metro" app, the view is empty. When I look at the skydrive folder in explorer.exe, it's also
empty.
I went to a command prompt running as an administrator and ran "skydrive /shutdown" followed by "skydrive" in order to reboot skydrive. When I attempt to start skydrive, I get two entries in the Event Log. The second event
viewer message refers to a file named Report.wer that contains info about the crash. I've attached the contents of both eventvwr entries and the contents of Report.wer.
I'm wondering if this has anything to do with Skydrive Pro being installed by the Office 2013 installer that comes from my Office 365 subscription.
Any thoughts on how to fix skydrive.exe?
Thanks,
-Ben
*** START OF ENTRY #1 ***
Log Name: Application
Source: Application Error
Date: 10/18/2013 1:54:47 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: modena.benday.local
Description:
Faulting application name: SkyDrive.exe, version: 6.3.9600.16384, time stamp: 0x5215d0a0
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0x00000000
Fault offset: 0x0000000000000000
Faulting process id: 0x6ec
Faulting application start time: 0x01cecc2b2291a23c
Faulting application path: C:\Windows\system32\SkyDrive.exe
Faulting module path: unknown
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-18T17:54:47.000000000Z" />
<EventRecordID>5241</EventRecordID>
<Channel>Application</Channel>
<Computer>modena.benday.local</Computer>
<Security />
</System>
<EventData>
<Data>SkyDrive.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>5215d0a0</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>00000000</Data>
<Data>0000000000000000</Data>
<Data>6ec</Data>
<Data>01cecc2b2291a23c</Data>
<Data>C:\Windows\system32\SkyDrive.exe</Data>
<Data>unknown</Data>
<Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
< /Event>
*** END OF ENTRY #1 ***
*** START OF ENTRY #2 ***
Log Name: Application
Source: Windows Error Reporting
Date: 10/18/2013 1:54:48 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: modena.benday.local
Description:
Fault bucket 125375516, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: SkyDrive.exe
P2: 6.3.9600.16384
P3: 5215d0a0
P4: StackHash_fc6e
P5: 0.0.0.0
P6: 00000000
P7: 00000000
P8: PCH_B0_FROM_KERNEL32+0x00000000000E957A
P9:
P10:
Attached files:
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901
Analysis symbol:
Rechecking for solution: 0
Report Id: 605dbfaa-381e-11e3-8255-406c8f337b4e
Report Status: 0
Hashed bucket: 6159b27cd9fa18957f6e24562298e260
Event Xml:
< Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-10-18T17:54:48.000000000Z" />
<EventRecordID>5242</EventRecordID>
<Channel>Application</Channel>
<Computer>modena.benday.local</Computer>
<Security />
</System>
<EventData>
<Data>125375516</Data>
<Data>4</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>SkyDrive.exe</Data>
<Data>6.3.9600.16384</Data>
<Data>5215d0a0</Data>
<Data>StackHash_fc6e</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>00000000</Data>
<Data>PCH_B0_FROM_KERNEL32+0x00000000000E957A</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\benday\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-10-18.1354.1772-1.etl
C:\Users\benday\AppData\Local\Temp\WER574C.tmp.WERInternalMetadata.xml</Data>
<Data>C:\Users\benday\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_SkyDrive.exe_ceb41ec558101759bb4b2155dc10e4a619612422_dd2e481b_2bec5901</Data>
<Data>
</Data>
<Data>0</Data>
<Data>605dbfaa-381e-11e3-8255-406c8f337b4e</Data>
<Data>0</Data>
<Data>6159b27cd9fa18957f6e24562298e260</Data>
</EventData>
< /Event>
*** END OF ENTRY #2 ***
*** START OF Report.wer ***
Version=1
EventType=APPCRASH
EventTime=130265924878577799
ReportType=2
Consent=1
UploadTime=130265924880749087
ReportIdentifier=605dbfab-381e-11e3-8255-406c8f337b4e
IntegratorReportIdentifier=605dbfaa-381e-11e3-8255-406c8f337b4e
NsAppName=SkyDrive.exe
Response.BucketId=6159b27cd9fa18957f6e24562298e260
Response.BucketTable=4
Response.LegacyBucketId=125375516
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=SkyDrive.exe
Sig[1].Name=Application Version
Sig[1].Value=6.3.9600.16384
Sig[2].Name=Application Timestamp
Sig[2].Value=5215d0a0
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_fc6e
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Code
Sig[6].Value=00000000
Sig[7].Name=Exception Offset
Sig[7].Value=PCH_B0_FROM_KERNEL32+0x00000000000E957A
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=fc6e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=fc6e14469e9be21ccec6d1e7f94ef71a
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=1bdc
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=1bdc6a015c688a7765d304004fa496f9
UI[2]=C:\Windows\system32\SkyDrive.exe
UI[3]=SkyDrive Sync Engine Host has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\system32\SkyDrive.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\msvcrt.dll
LoadedModule[5]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[6]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\COMCTL32.dll
LoadedModule[7]=C:\Windows\system32\SkyDriveTelemetry.dll
LoadedModule[8]=C:\Windows\system32\SyncEngine.DLL
LoadedModule[9]=C:\Windows\SYSTEM32\shcore.dll
LoadedModule[10]=C:\Windows\system32\SHELL32.dll
LoadedModule[11]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[12]=C:\Windows\system32\USER32.dll
LoadedModule[13]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[14]=C:\Windows\system32\SspiCli.dll
LoadedModule[15]=C:\Windows\system32\dwmapi.dll
LoadedModule[16]=C:\Windows\system32\VERSION.dll
LoadedModule[17]=C:\Windows\system32\ole32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\RPCRT4.dll
LoadedModule[20]=C:\Windows\system32\GDI32.dll
LoadedModule[21]=C:\Windows\system32\winbici.dll
LoadedModule[22]=C:\Windows\system32\wevtapi.dll
LoadedModule[23]=C:\Windows\system32\WINHTTP.dll
LoadedModule[24]=C:\Windows\system32\WS2_32.dll
LoadedModule[25]=C:\Windows\system32\XmlLite.dll
LoadedModule[26]=C:\Windows\system32\loadperf.dll
LoadedModule[27]=C:\Windows\system32\Secur32.dll
LoadedModule[28]=C:\Windows\system32\WININET.dll
LoadedModule[29]=C:\Windows\system32\PROPSYS.dll
LoadedModule[30]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[31]=C:\Windows\SYSTEM32\advapi32.dll
LoadedModule[32]=C:\Windows\system32\NSI.dll
LoadedModule[33]=C:\Windows\system32\iertutil.dll
LoadedModule[34]=C:\Windows\system32\IMM32.DLL
LoadedModule[35]=C:\Windows\system32\MSCTF.dll
LoadedModule[36]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[37]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[38]=C:\Windows\system32\bcryptPrimitives.dll
LoadedModule[39]=C:\Windows\system32\uxtheme.dll
LoadedModule[40]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[41]=C:\Windows\system32\rsaenh.dll
LoadedModule[42]=C:\Windows\system32\bcrypt.dll
LoadedModule[43]=C:\Windows\system32\profapi.dll
LoadedModule[44]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[45]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[46]=C:\Windows\System32\IDStore.dll
LoadedModule[47]=C:\Windows\System32\wlidprov.dll
LoadedModule[48]=C:\Windows\System32\netprofm.dll
LoadedModule[49]=C:\Windows\system32\apphelp.dll
LoadedModule[50]=C:\Windows\System32\SkydriveShell.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=SkyDrive Sync Engine Host
AppPath=C:\Windows\system32\SkyDrive.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=58F36FD04AC6489A8303F7AC8A7EFE3B
*** END OF Report.wer ***
Benjamin Day - Microsoft MVP for Visual Studio ALM - http://www.benday.com/blogI think I found a fix!
I went looking at %LocalAppData%\Microsoft\Windows\SkyDrive\logs and found some messages in the SyncEngine*.etl files in that dir. (BTW, Visual Studio wants to open those *.etl files but it doesn't show anything. It's easier to open these
files in Notepad and wade through the mess of hex. Eventually, you'll come to readable text.) The messages were:
1) Failed to show/hide SkyDrive Shell Items, error code: 0x80070002
2) Unable to correctly read and parse the ClientPolicy.ini file
A quick search brought up some posts complaining about the Win-X shortcut being broken. (link)
I tried my Win-X key and it was indeed not working. That forum discussion led to
another forum post about Skydrive generating a lot of extra empty Skydrive folders in the user profile dir.
These posts suggested some commands to run from an Administrative command prompt.
*** START OF SCRIPT ***
reg add HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{8E74D236-7F35-4720-B138-1FED0B85EA75}\ShellFolder /v Attributes /t reg_dword /d 0x00100000 /f
reg delete "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /f >NUL 2>NUL
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v Version /t REG_SZ /d "1" /f
reg add "HKEY_LOCAL_MACHINE\Software\Microsoft\Active Setup\Installed Components\WinX-fix-%COMPUTERNAME%" /v StubPath /t REG_SZ /d "\"%ProgramFiles%\windows-8-fixes\fixWinX.cmd\"" /f
xcopy /S /C /I /Q /H /R /Y "%PUBLIC%\..\Default\AppData\Local\Microsoft\Windows\WinX\**" "%LocalAppData%\Microsoft\Windows\WinX"
*** END OF SCRIPT ***
I ran the above commands and SKYDRIVE IS WORKING!!!!!!!!! :)
Thanks for the help everyone!
-Ben
Benjamin Day - Microsoft MVP for Visual Studio ALM - http://www.benday.com/blog -
Windows 8.1 Pro Bluescreen on Asus K53SC I bought on Amazon for 3D Modeling.
I got this Asus K53SC with an Intel Core i5 and a dedicated GeForce 520MX with Optimus. New Hard Drive with Fresh Windows 8.1 Pro Install. The problem is that even with Windows 7 Professional it would give me a Blue screen. I downloaded a Blue screen Viewer
and got this info from the dmp. Any help since I don't want to mess around opening it just to make sure it is a hardware issue, Thanks in advance.
==================================================
Dump File : 052114-22203-01.dmp
Crash Time : 5/21/2014 7:14:23 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`7d78d207
Parameter 3 : ffffd000`4710c2c0
Parameter 4 : 0000000d`0f2ba272
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-22203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 294,088
Dump File Time : 5/21/2014 7:15:36 AM
==================================================
==================================================
Dump File : 052114-40250-01.dmp
Crash Time : 5/21/2014 7:06:30 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff801`e9dbd207
Parameter 3 : ffffd000`5e7b22c0
Parameter 4 : 000001e1`1a75320b
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-40250-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 297,696
Dump File Time : 5/21/2014 7:11:31 AM
==================================================
==================================================
Dump File : 052114-32203-01.dmp
Crash Time : 5/21/2014 5:56:58 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`5dfae207
Parameter 3 : ffffd001`dd10c2c0
Parameter 4 : 00000372`923eee4d
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-32203-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 303,168
Dump File Time : 5/21/2014 6:23:56 AM
==================================================
==================================================
Dump File : 052114-22468-01.dmp
Crash Time : 5/21/2014 3:29:55 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000096
Parameter 2 : fffff801`16dcd240
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2240
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-22468-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 286,752
Dump File Time : 5/21/2014 3:31:48 AM
==================================================
==================================================
Dump File : 052114-25531-01.dmp
Crash Time : 5/21/2014 12:02:04 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`b99a1207
Parameter 3 : fffff802`49561a00
Parameter 4 : 00000041`21c68e88
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052114-25531-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 286,808
Dump File Time : 5/21/2014 12:03:04 AM
==================================================
==================================================
Dump File : 052014-36562-01.dmp
Crash Time : 5/20/2014 11:32:21 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`f2b69207
Parameter 3 : ffffd001`c39b22c0
Parameter 4 : 00000218`cca47f3e
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052014-36562-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 298,872
Dump File Time : 5/20/2014 11:34:00 PM
==================================================
==================================================
Dump File : 052014-28484-01.dmp
Crash Time : 5/20/2014 9:46:02 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`52e8a207
Parameter 3 : fffff800`24f53a00
Parameter 4 : 00000007`b9324414
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052014-28484-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 295,416
Dump File Time : 5/20/2014 9:47:20 PM
==================================================
==================================================
Dump File : 051814-82281-01.dmp
Crash Time : 5/18/2014 11:14:03 AM
Bug Check String :
Bug Check Code : 0x00020001
Parameter 1 : 00000000`00000011
Parameter 2 : 00000000`0026b139
Parameter 3 : 00000000`00001003
Parameter 4 : ffffe800`05220de0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153fa0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.17041 (winblue_gdr.140305-1710)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\051814-82281-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 324,352
Dump File Time : 5/18/2014 11:24:45 AM
==================================================
==================================================
Dump File : 050714-28531-01.dmp
Crash Time : 5/7/2014 6:54:15 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c000001d
Parameter 2 : fffff800`029ad207
Parameter 3 : ffffd000`201fb240
Parameter 4 : 00000029`e1993ac5
Caused By Driver : intelppm.sys
Caused By Address : intelppm.sys+2207
File Description : Processor Device Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+14dca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050714-28531-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 282,376
Dump File Time : 5/7/2014 6:55:19 PM
==================================================intelppm.sys is intel processor driver or chipset driver
I suggest go to intel site and autodetect if there is updated driver for your PC
but its seems odd, when I check at Asus site, there is no specific driver for Windows 8.1 for this model. I suggest you contact Asus as well regarding this Windows 8.1 installed in your PC
tips: don't use more than 1 antivirus, MSE good enough for Windows8.1
remove or disable temporary tools like deamon tools or any HDD virtualization -
Last night I received the Windows 8.1 update and it has caused Remote Server Administration Tools to stop working. I tried to reinstall the tools using Windows8.1-KB2693643-x64.msu but get the following error:
Windows Update Standalone Installer
Installer encountered an error: 0x8007000d
The data is invalid.
In the event log I have the following error
Windows update could not be installed because of error 2147942413 "The data is invalid." (Command line: ""C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu" ")
System
Provider
[ Name]
Microsoft-Windows-WUSA
[ Guid]
{09608C12-C1DA-4104-A6FE-B959CF57560A}
EventID
3
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x8000000000000000
TimeCreated
[ SystemTime]
2014-11-05T12:14:18.035865000Z
EventRecordID
1562
Correlation
Execution
[ ProcessID]
5224
[ ThreadID]
5132
Channel
Setup
Computer
removed
Security
[ UserID]
S-1-5-21-1644491937-764733703-854245398-1794
EventData
UpdateTitle
ErrorCode
2147942413
ErrorString
The data is invalid.
CommandLine
"C:\WINDOWS\system32\wusa.exe" "C:\RSAT\Windows8.1-KB2693643-x64.msu"
I did have the Remote Server Administration Tools installed previously when I was running windows 8 pro and everything was fine. I've tried to remove the older version but according to the below it isn't even installed and Remote Server Administration
Tools doesn't appear in Turn Windows features on or off.
c:\RSAT>dism /online /Get-Packages
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
Packages listing:
Package Identity : Microsoft-Windows-Client-LanguagePack-Package~31bf3856ad364e35~amd64~en-US~6.3.9600.16384
State : Installed
Release Type : Language Pack
Install Time : 24/09/2014 06:33
Package Identity : Microsoft-Windows-Embedded-EmbeddedLockdown-Package-TopLevel~31bf3856ad364e35~amd64~~7.3.9600.17116
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.3.9600.16384
State : Installed
Release Type : Foundation
Install Time : 22/08/2013 14:46
Package Identity : Package_for_KB2891214~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2902816~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 05/11/2014 01:39
Package Identity : Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2920189~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931358~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2931366~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2932046~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2934018~31bf3856ad364e35~amd64~~6.3.1.5
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937220~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2937592~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938439~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Feature Pack
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2938772~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939153~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2939576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2949621~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Hotfix
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2950153~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2954879~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2955164~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2956575~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958262~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2958263~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959626~31bf3856ad364e35~amd64~~6.3.3.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2959977~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2961072~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962140~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2962872~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2964718~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2965500~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966407~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2966870~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2967162~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2968296~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2968599~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2969817~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971203~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2971850~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2972103~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2972280~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973201~31bf3856ad364e35~amd64~~6.3.1.3
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2973351~31bf3856ad364e35~amd64~~6.3.2.0
State : Installed
Release Type : Security Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2974008~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2975061~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 07:11
Package Identity : Package_for_KB2975719~31bf3856ad364e35~amd64~~6.3.1.8
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2976978~31bf3856ad364e35~amd64~~6.3.2.1
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2977292~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2978041~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979573~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979576~31bf3856ad364e35~amd64~~6.3.1.1
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2979582~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2980654~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2987107~31bf3856ad364e35~amd64~~6.3.1.4
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2989542~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB2990532~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2993651~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Update
Install Time : 24/09/2014 10:03
Package Identity : Package_for_KB2998174~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000061~31bf3856ad364e35~amd64~~6.3.1.2
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000869~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Security Update
Install Time : 04/11/2014 17:56
Package Identity : Package_for_KB3000988~31bf3856ad364e35~amd64~~6.3.1.0
State : Installed
Release Type : Update
Install Time : 04/11/2014 17:56
The operation completed successfully.
Any help on this issue would be appreciated, if you need any further information please let me know.
ThanksSeniorInternet,
I’ve seen this issue in the past and it occurred because the file was corrupted.
It’s possible that something went wrong when downloading it originally on your newly upgraded machine.
Try downloading
KB2693643 again from another machine and install it.
Hope this helps!
Mike
Windows Outreach Team – IT Pro
Windows for IT Pros on TechNet -
After installing Hyper-V on Windows 8.1 Pro, my computer won't boot
I have a somewhat new (June 2013) HP laptop originally running Windows 8 Pro. I installed the Hyper-V component right away and it was running great. After testing Windows 8.1 Pro on another computer a couple months ago, I decided to upgrade my HP laptop and
Hyper-V continued to work great after the upgrade.
Yesterday, after a Windows Update failed, I was not able to boot my laptop. It would hang with the HP Logo and spinning circle at the point when the Boot Manager normally starts up Windows. Trying to do a recovery reported a failure, but no specific reason
except to say boot failed and that a Restart might correct the error, but it would just hang on the HP Logo every time I would try to boot. I reinstalled the Windows 8.1 Pro OS and the laptop was working fine until I would install Hyper-V.
I have gone thru this sequence 3 times. The first time, I pulled the latest Windows Updates, then installed Hyper-V, IIS and some other components and after this install required a Restart, my laptop hung at the HP Logo. The second time, I did not enable
any Windows Updates, but installed Hyper-V and IIS and again, after the Restart my laptop hung. So, the final time, I only installed Hyper-V and after the Restart, my laptop hung once again.
Since Hyper-V used to work, it would not seem to make sense that I have a hardware compatibility problem. I have also run the extensive built in firmware Disk tests and other diagnostics taking several hours to complete and these all passed.
I am now using my laptop without Hyper-V and it is working fine, but I hoping to find a reason/solution for the problem caused by installing Hyper-V so that I can once again install and use it.Hi,
Generally speaking, when you add feature like Hyper-V, system would take a long time to get this feature configured. if your computer still stay updates configuration steps, you can use Windows 8.1 installation image to repair system. In system repair mode,
you can access into Command Prompt mode, and check CBS.log which located at C:\Windows\logs\CBS. This log file would record Windows installation process, we may find the problem of Hyper-V stallation.
Roger Lu
TechNet Community Support
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