Windows 8.1 Pro, Type recovery and Search can't find anything

Question

System is installed in a classroom with the latest updates. One of the lessons had the students type
recovery on the Tiles page and it should return 5 results (the other 10 systems in the room returned the correct results). This system couldn't find anything so I got called to troubleshoot.
I first compared locations being searched in Indexing Options
to the system right next to this system. They were identical. Next, I went into
Advanced and chose the Delete and Rebuild Index option. Weirdly, while the indexing was going on, I did a search for
recovery and it found some entries. I didn't think to compare the results to the other system, I just assumed I had resolved the problem. No luck, after the indexing was complete, I typed in
recovery and no results were found!
Since another option under Advanced is to choose a new location for the
Index File. I figured it couldn't hurt although I didn't think it would help either. I decided to more the
index file to the root directory on the C: drive. That didn't work, the system just ignored the change. Each system is this classroom has two
BACKUP partitions on the external drive attached to each system. We use
System Images so that's why two BACKUP partitions, allows us to always have at least one backup in case something happens. I next tried relocating the
Index File to the second BACKUP partition (H:). Surprisingly, that fixed the problem. My question is: WHY!!!

Answer 1

Hi,
According to your description,it seems that the permission caused this issue.
I suggest that you try using build-in administrator to test it.
Also,check the Write permission on the C:drive.
Regards,
Kelvin Xu
TechNet Community Support