Windows 8.1 Pro user has a blank apps screen, zero icons or tiles, no down arrow

A user was recently infected with a huge pile of malicious apps in their system, the legal malicious kind, and they were all removed and the system is now completely clean.
Unfortunately an unintended side effect is that the start menu is completely blank. All you see is a purple swirl and the mouse cursor, I have to Esc to get back to the desktop. If I manually attempt to start the app store, I get the green background and
swirly circle for a second and then it goes back to the desktop.
The following steps have initiated:
chkdsk /r
sfc /scannow
ClassicShell installed in the interim which gives them a working functionality, but access to the Windows 8.1 metro apps is gone and the Apps submenu is empty
Other user accounts on the system have access to apps, no issues there.
Run the apps troubleshooter:
apps troubleshooter always states the temporary internet files store location was changed each time it was run however it's always set to C:\Users\%username%\AppData\Local\Microsoft\Windows\INetCache\ so not sure why it's doing that.
'Reset and open Windows Store' process always leads to error message "Windows cannot find 'ms-windows-store:PurgeCaches'. Make sure you typed the name correctly, and then try again."
wsreset provides the same error message of course.
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml always leads to errors, doesn't finish.
I manually deleted the app store cache, just for kicks, still doesn't run
Anyone else seen this before? ... and fixed it?

Hello williamgault,
This issue only occur in one single user?
If yes, please take a look at the following article about fixing a corrupted user profile.
http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7
This article is about Windows 7, and the Windows 8 is similar.
Please check if the computer is domain-joined. The steps are different between domain user and common user.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Similar Messages

My iPhone 4S has a blank black screen but when someone calls me I can answer it, I just can't see anything

My iPhone 4S has a blank black screen but when someone calls me I can answer it, I just can't see anything

Try a reset: hold down the home button along with the sleep/wake button until you see the apple, then let go. (No data loss)

HT1414 iPod Touch has a blank white screen and the computer does not recognise it. I have tried pressing the Home button and Up Volume button and Off button to no avail. Thank you

I tried to download an upgrade that was recommended by APPLE, the upgrade stopped halfway through and the iPod Touch was turned off, now the iPod Touch has a BLANK WHITE SCREEN and is UNRESPONSIVE to the COMPUTER
I wonder if anyone can help
Thank you
Brizey

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Help, my user has disappeared in login screen except Guest User after updating to 10.7.2

After updating to 10.7.2, I can not login to system because there is only one Guest User icon. Why my user has disappeared in login screen? How to solve it? I don't know is this related with iCloud?
Thanks in advanced.

Solution:
https://discussions.apple.com/message/16333057#16333057
Lession:
DO NOT USE SYMANTEC/PGP SOFTWARE

My creative cloud has a blank black screen?

My creative cloud has a blank black screen , tried everything (deleting opm file in OOBE folder etc) Any help would be great thanks

Onthetableproductions if you are unable to access the version information then please utilize the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

My ipod has a blank white screen and wont change no matter what i press or try.. what should i do?

my ipod has a blank white screen and wont change no matter what i press or try.. what do i need to do?

Try here:
iOS: Not responding or does not turn on
If you can't turn it off, let the battery fully drain. After charging for at least an hour try again.
If still problem that indicates a hardware problem an an appointment at the Genius Bar of an Apple store.

My ipod has a blank white screen, help!!!

I just got a ipod video from my wife and it has a blank white screen and it does not show up on the scroll bar help me goin on a week long trip tomarow need help now.

Welcome to Apple Discussions!
Try the steps listed here...
Fifth Generation iPod has a blank backlit display and beeps 3 times
Here is a list of phone numbers if you still need them or would like them...
Apple Phone Numbers
btabz

My daughters iPod wont turn off and has a blank white screen. i tried to restore it to the original state and it is still the same. is this fixable? thank you for your help

My daughters iPod wont turn off and has a blank white screen. i tried to restore it to the original state and it is still the same. is this fixable? thank you for your help

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My Tungsten E2 has a blank gray screen.

I have a Tungsten E2 that has a blank, gray screen that will not shut off using the power button and I am unable to reset the device by depressing the reset button on the back.
Post relates to: Palm TX

I know that your original posting was over a year ago, but the same thing happened to me today. Even the hard reset would not work, the screen remained blank and the palm would not turn off. I ended up opening the unit and disconnecting the battery. When I reconnected the battery (about a minute later), all functions were back to normal. Maybe this will be helpful to someone else who encounters the same problem.
Post relates to: Tungsten E2

TS1382 my kid's ipod has a blank white screen - how do I fix it?

my 7 year old put a passcode on his ipod and after entering the passcode wrong three times has been left with a blank white screen. How do I fi this?

Hello Tiger 42,
Thanks for using Apple Support Communities.
Please try to restart and reset your iPhone if it is unresponsive.
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
Take care,
Alex H.

When I open up my MacBook Pro only appear a blank grey screen, and I try to hold my buttons,but my buttons have no reaction.

start up with a blank grey screen,The buttons have no reaction.

Try these steps:
https://support.apple.com/en-us/HT204325
Ciao.

My iphone 4 screen is not responding it has a blank black screen

I have tried everything to mend this problem. Checked connections on the motherbaord, hard reset, entering my phone into recovery mode then restoring through itunes, the iphone still responds to screenshots, there is just a blank black screen it wont light up in anyway that I have tried. Any suggestions?

Make an appointment at the genius bar.
Back up your phone.
Take it into the genius bar, they will replace the phone.

My Mac Book Pro 17" has a blank screen and won't boot up?

My Mac book Pro 17" the screen started to scramble and I restarted the computer....I then got a grey screen and the computer never booted up again....Any ideas?

Hey Julius62,
Thanks for the question. After reviewing your post, it sounds like you have a gray screen during startup. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
Mac OS X: Gray screen appears during startup
Thanks for using Apple Support Communities.
Have a nice day,
Mario

Ipod has a blank white screen or "THE WHITE SCREEN OF DEATH"

It's been like this for a while now and I don't know what to do besides to take it into the apple store since I think I have tried everything to help get it back to normal. Any suggestions?

I received a 4th Gen 20GB iPod (around 2 years old)from a friend and asked me whether I could fix it for him, which has been left untouched as a paper-weight for almost 2 months.
I tried to turn it on, and the screen was completed blank and the device looked dead. Before doing anything I prepared the following:-
1. A window based PC
2. A Mac computer
3. An USB iPod cable
4. A Firewire iPod cable
5. An iPod AC charger
As the iPod was previously formatted on a PC, therefore I tried to plug it with a PC via USB cable, it did not response and not able to get recognized by the PC. I ejected the iPod and connected with an AC charger, after a few minutes, I did a Reset for the iPod
How to reset iPod
http://docs.info.apple.com/article.html?artnum=61705
The iPod showed an Apple sign, it stuck there for almost a minute, the screen then showed a battery with an exclamation mark sign, and after a minute, the iPod turned off itself. I was sure that the iPod carried very low battery, and could not be charged by connecting it with any computer (both Mac and PC).
I decided to let it have a charge with an AC charger for a bit longer, after 10 minute I did the Reset again, this time a sign of folder with exclamation mark showed up after the Apple sign, and again could not get recognized by a computer.
I changed my mind, and put the iPod into disk mode
Putting iPod into disk mode
http://docs.info.apple.com/article.html?artnum=93651
Instead of connecting with a PC, I plug it with my Mac using a Firewire cable, it did not response, so I switched the cable to an USB, interestingly, the iPod got recognized and a window pop up indicating that the iPod needed to do a Restore. Therefore I clicked “Restore"

My Ipod has a blank white screen and my home button doesn't work

My Ipods screen just went totally blank white and my home button doesn't work anymore any #Advise ??
i've seen the other videos i can do it but my home button doesn't work ??

Try:
- iOS: Not responding or does not turn on
When it says place the iPod in recovery mode
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
or
http://joshuabailey1997.wordpress.com/2010/09/02/recboot-v1-3/
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
RecBoot may have problems on 64X windows, then try:
Tenorshare ReiBoot – Enter & Exit iPhone, iPad, iPod Recovery Mode with a Single Click
For MAC or PC
The Firmware Umbrella - TinyUmbrella
Installs blootware on PC too
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

Windows 8.1 Pro user has a blank apps screen, zero icons or tiles, no down arrow

Similar Messages

Maybe you are looking for