Windows 8.1 recovery problem and install dell backup and recovery software...

i had upgrade my windows to 8.1, the problem is that i cant install Dell backup & recovery, when i installing and updating PE I get FACTORY SETUP ERROR 5
is there any technical help me please...thx
however...its cant recovery or reset my laptop back to factory image...
just like this photo...
recovery cant... refresh also cant...

Same problem here: windows 8.1, dell backup and recovery 1.6.2.4. During the installation, when the box of "updating PE environment" appears, i get "factory error 5"
Is there any solution?
Regards

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This topic first appeared in the Spiceworks Community

Country: Greece
Ship date: March 04, 2013
XPS 14 (L421X, Mid 2012)
EMEA (Europe, Middle East and Africa) Support is not provided on the USA User Forum. You have to contact support in your country.
Dell Backup and Recovery SOFTWARE support is also not provided here.
Download Dell Backup and Recovery

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