Windows 8.1 refresh error "Drive where windows is installed is locked, Unlock the drive and try again"

Hi all,           My model is Sony Vaio SVF15213SNB. I had upgraded to windows 8.1 about a year ago from windows 8 using windows store. Recently i had issues with my Vaio and want to refresh back to windows 8. But when i tried to refresh using Assist key on my vaio, i get an error " driver where windows is installed is locked, please unlock the drive and try again" and i am unable to refresh. Is there any way i could refresh my Vaio? Sincerely, Nilesh Wagh

Hi NileshWagh,
Welcome to sony Community!
Here is the link on how to properly go back to factory setting. Please read and follow the steps carefully.
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
Regards,
Jen
If my post answers your question, please mark it as "Accept as Solution"

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