Windows 8.1 safe mode password doesn't work

Using HP Pavilion 23 all in one model 23-b037c, 2012 windows 8.1.
During testing for internet connectivity was instructed to initiate msconfig and reboot in Safe Mode.
After rebooting the sign in security screen asked for my password. I entered my password that has worked for long time., but system said password incorrect reenter. tried numerous other passwords non accepted. changed MS account PW no good. Worked with HP support several hours for 2 days, trying all advanced trouble shooting solutions they recommended. Ran restore, backup and recovery etc. all failed. After one backup attempt error message said must get out of SAFE Mode.
How do you do this without correct password?
Ran Hard disk test passed OK. Now having to clean and remove all programs and personal files per HP Tech.. Will take several hours per HP sTech. Then will try again to run System recovery to original manufactures settings. Huge mess.
Big problem. Hope this works.
Q. Anyone ever have this problem?
How do you bypass password security screen to access Windows 8.1 without going through this extensive process? tried several password recovery options non worked.
Tried all Advanced troubleshooting options offered by HP Tech.
Preplexed and need help. Thanks

Hello @ea2,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I have read your post on how the Windows 8.1 safe mode password does not work on your desktop computer, and I would be happy to assist you in this matter!
To disable the built-in administrator account for Windows 8.1, I recommend following the steps in this document on How to Enable or Disable Built-in Elevated "Administrator" Account Windows 8 and 8.1. This should help to enter your password when booting into Safe Mode.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Message was edited by: Kittikatt
Message was edited by: Kittikatt

Here's what worked: http://support.microsoft.com/kb/330184
I followed the instructions above and once I finished, After re-booting, I selected Microsoft Windows XP Professional and the System Configuration Utility came up.
On the “General” tab, it shows that the Start Up Selection is on “Selective Startup” with everything checked, but what’s marked “Using Modified BOOT.INI
Tried to change it to “Normal Startup – load all device drivers and services” then re-start.
Windows came back up, but so did the System Configuration Utility and still showing that it was starting up with “Selective Startup”
Now just need to figure out how to start it up in “Normal”, if in fact that’s possible. Will keep you posted and if anyone has any further suggestions, that would be much appreciated.
I do hope this will help all the others that have run into the main issue, which I have found is caused by the Parallels Desktop by they way, not Microsoft, and that start having issues by getting the dreaded " hal.dll " file is missing or corrupt on a direct Boot to Windows.
Very long and sleepless night….
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