Windows 8.1 Serial Key Issue

Hello 
I recently made a Windows Refresh to restore mi PC without destroying my files, everything went fine, except that now it asks me to Activate Windows and I don't have the Serial Key because Windows 8 was installed from fabric.  
I got the notebook 2 years ago as a gift and it was purchased in the US, but I live in México, I tried calling the HP support number in México but they told me that I needed to contact the US support.  
I hope you can help me find a solution because I really need my Notebook working for my School Projects. 
Thank you in advance for your help. 
Note: Here are some screenshots of what I see in the Windows 8 setting menu.

Try finding your Product Key using Produkey
http://www.nirsoft.net/utils/produkey-x64.zip
Then hold down your Windows key and hit 'R'
Type SLUI 3 then Enter
Type your Product Key in the space provided and hope that it activates Windows, if not it may invite you to use the telephone and you should find a number for Mexico. Be prepared to enter lots of digits, it helps if you have speaker facility on your phone...

Similar Messages

  • Invalid Windows 7 licence serial key

    I get this popup telling me that my windows 7 64 Home premium is not valid, that it is not real and that I have to get the real deal. Furthermore microsoft asks me to match this windows i use with theirs - leading to them wanting me to buy it.
    Again.
    The thing is, my Windows 7 is real, it came with the computer and I have not changed it, and has been working perfectly fine for over a year until a few weeks ago, when this notification showed.
    Now I am having all kind of trouble, most of them internetbased seeming the computer turns of my internetconnection all the time.
    What do I do?
    I am somewhat a noob and have not messed around with computers since XP.
    Best regards // Ican

    I'm not sure that this is what you have done but if not try it:
    Call Microsoft Using Manual Phone Activation
    1. Open Windows Activation - click the Start button, right click Computer, click Properties, then click the option to activate Windows now or change your key.
    2. Click Show me other ways to activate.
    3. Type your Windows 7 product key, and then click Next.
    4. Click Use the automated phone system.
    5. Click the location nearest you from the drop-down list, and then click Next.
    6. Call one of the available phone numbers listed.
    7. Do not select any options and wait for a person to pick up, then explain what happened.

  • Windows 8 Key Issue

    Here's my problem.  Windows 8 came preinstalled on my computer; however, I accidently deleted the Windows 8 key from the bios and now Windows keeps asking me to enter the correct key.  Since there is no longer a sticker with the key included with the computer I have no way of finding the key.  Does HP keep a record of the keys tagged to the serial number?  Or am I just out of luck?
      I called HP Support about this and they told me to get the key off the CDs which were included with the computer.  When I told him there were no CDs, he said I had bought a used computer mascarading as new because all of their computers ship with Windows CDs.  When I disputed this he said that Microsoft could solve the issue for me.  Microsoft said that HP could solve it.  Can anyone help me?  I'd rather not spend money on buying Windows 8
    Thanks in advance,
    Mike
    This question was solved.
    View Solution.

    HP does not retain records of the keys issued .  HP also does not ship Windows CD's with the computers unless they were specifically ordered.  If you have somehow deleted the key then you are out of luck, sorry.
    Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations.

  • I recently brought a mac and downloaded windows with the help of boot camp and by mistake i installed windows 7 ultimate version whereas i had the cd and serial key of windows home premium i started installing windows home premium from windows 7 cont...

    I recently brought a mac and downloaded windows with the help of boot camp and by mistake i installed windows 7 ultimate version whereas i had the cd and serial key of windows home premium i started installing windows home premium from windows 7 ULTIMATE then after the exctraction of files and everything the windows setup came and my mouse and keyboard stopped working and i dont know how to open mac os x there is no option anywhere?? what shall i do pls help!!!!if there are any keyboard shortcut key to open mac os x or boot camp pls mention.

    For Boot Camp issues please repost in the Boot Camp forum located by clicking Boot Camp

  • Blocked WIndows Serial Key

    Dear Respected, 
    I have purchased this HP envy laptop (15-j050tx) and somehow I lost my recovery partition. Now I did a clean installation of Windows 8.1 (64-but) using Windows Media recovery tool but it is not accepting the serial Key embedded in BIOS / Motherboard. Windows is telling me that my recovery key is blocked. Yesterday talking to a Microsoft agent he told me that my windows serial key is blocked by manufacturer (HP). I donot know why HP blocked my serial key. I want to use embedded windows serial or when I install other software (Windows 8.1 Pro) downloaded from my university MSDN link it does not work and my system always fall in problems (may be getting a conflict with motherboard serial key or something else). Kindly help me in this regard and please tell me the way how can HP unblock my serial key so I can use it.
    Saluti, 

    Hi
    There is no benefit in opening a new thread again.
    Your issue has been already escalated by me and someone from HP would be soon looking into it. Be patient and wait.
    Please don't create a new that regarding this issue and make a confusion out of it.
    See this thread:
    http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-envy-15-j050tx-recovery-usb/td-p/4898173/page/2
    Regards
    Visruth
    ++Please click KUDOS / White thumb to say thanks
    ++Please click ACCEPT AS SOLUTION to help others, find this solution faster
    **I'm a Volunteer, I do not work for HP**

  • Windows 8 serial key + Recovery

    Hi,
    I just purchased a Lenovo U410 a month ago. Thinking how does the reformatting work with this system. Do I need to create a recovery image ? Is there a default factory image of the system already ? If one day, if things gone wrong, how do reformat ? How do I find the serial key for the copy of Windows 8 ? Thanks!
    Solved!
    Go to Solution.

    hi evanicle,
    Welcome to the Lenovo Community
    Regarding your questions:
    1. In event of a crash, you can reformat / reimage the machine by pressing the One Key Recovery button that is located near the vents on the left side of the unit.
    2. If the One Key Recovery button doesn't work, it's essential to create a recovery drive using this method to restore the preloaded Windows 8 OS.
    3. Yes, the Lenovo U410 has a default factory image that's embedded on the HDD.
    4. Pressing the One Key Recovery button or restoring from the recovery drive will restore the preloaded OS and applications and automatically preactive Windows using the OA3 key that's embedded on the motherboard. If you want to get the product key, you can extract it by using Belarc Advisor.
    Hope this helps
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

  • Windows 7 upgrade program error: Compaq serial key not recognized.

    Hi,
    I recently (5th of August 2009) bought an Compaq Presario CQ 5030 running on Windows Vista Home Premium.
    I was told that i could get a free upgrade for this computer to windows 7 when it was to be released.
    However, when I try to order my copy of Windows 7, it say's that my Serial Key and Product Key are of an incorrect format.
    The label shown as "Where do i find my Serial Key?" isn't the same as the one on my computer, but my computer does appear in the list op computer's who apply for the upgrade to windows 7 and I am running Windows Vista Home premium and bought it in the correct time.
    Could anyone please tell me what to do?

    Thank you in advance for your fast reply.
    I have sent an email to the adress you provided.
    I'll repost when I have received an answer.
    P.S., I live in Europe, do they provide their service to Europeans as well? Cause i think i might have seen the mail on a site saying it was USA and Canada only.
    Message Edited by tim-meh38 on 09-17-2009 11:41 AM

  • CS6 Downloading Issue and question regarding Serial Key

    I purchased the CS 5.5 Master Collection from a reseller during the period that allowed for a free upgrade to CS6. On 5/7/2012 I submitted the necessary documentation at the Customer Service Portal. On 5/17/2012 I received an email that the upgrade would be available for download in my Adobe account in 24-48 hrs. Under "My Orders" within my account it shows CS6 (it's been there since 5/17). When I attempt to download the file it directs me to the following page-
    Any suggestions on how to download the file?
    I also have not recieved a serial key. Will this be emailed?
    Thanks

    Sdart I would recommend contacting our support team.  They can work with you individually to resolve your difficulties. 

  • Problem with serial key when printing to PDF

    I got the problem described in http://helpx.adobe.com/acrobat/kb/11001-update-printing-issue.html..  The workaround described in the article does not work, end users still being prompted for a serial key..
    We are running:
    Windows 7 64bit danish language
    Office 2010 32 bit  danish
    Adobe acrobat 11.0.0 English
    can someone help me?
    Thanks in advance..
    Jens Nygaard

    Thank you Hawz...
    now i just got another problem.. :-)  when trying to update the MSI file "msiexec /a acrostan.msi /p xxxxxxxx.msp"
    i can only update to version 11.0.1..  when i try to apply update AcrobatSecUpd11002.msp i came with an error "error 1334. the file 'zul.ilex' cannot be installed because it cannot be found in the cabinet file [filename]. This error may be caused by a missing or damaged"
    However it works fine if i installed i manually...   are there any "correct" way to update my MSI file?

  • My Adobe Creative Suite CS5 download rejects my valid serial key. What must I do?

    Hello everyone,
    I have a legitimate serial key for Creative Suite CS5. Because I once lost my CD's Adobe sent me a download link to download the suite which worked then, but now I have a new laptop which doesn't have a CD-rom drive, so I tried to download these links again. Now I get the message that my serial key is invalid. I have had contact with customer support and they verified that my serial key is valid and then I was sent to the forum to ask how to continue.
    Prachi: I see that as it is the old product, you need to visit our Adobe Forum to troubleshot the issue.
    I kindly await your response.
    With kind regards,
    Joost Dingemans

    I have a legitimate serial key for Creative Suite CS5.
    Let's start with the basics:
    Which Creative Suite CS5?
    Adobe Creative Suite 5 Design Premium
    Adobe Creative Suite 5 Design Standard
    Adobe Creative Suite 5 Production Premium
    Adobe Creative Suite 5 Web Premium
    Adobe Creative Suite 5 Master Collection
    Windows or Mac?
    Have you downloaded the correct installer for the correct product?
    Download CS5 products

  • Serial Key Invalid: Conspiracy?

    Hello,
    I have the full version of Creative Suite Premium. I uninstalled it from my computer, reformated the hard drive, and reinstalled Windows XP. I went to reinstall CS and it says my serial key is invalid. I have done this in the past and have never had a problem. I also have 5 other computers in the house and same thing on all of them. Yes it is the full version and I purchased it from Adobe. I called Abobe and have since talked to 4 people and a supervisor. None of them can help me becuase my version is not supported anymore. They all want me to upgrade to CS4 and I really dont get anywhere with anyone. I personally do not need the upgrade, I am ok with just using the version I purchased in the past. For the amount of money these programs cost I am suprised the customer support only works for the past 2 versions. So currently CS4 and CS3 are the only supported versions right now. But when CS5 comes out CS3 will no longer be supported. So support has nothing to do with a time frame, its purely based on new versions that are produced. I asked them that if I upgrade to CS4 and it still says serial key invalid, will I be under warranty to get my money back? They stated it is impossible not to work. They said they will just issue a new serial number and then it will work. However, right now they cannot issue me a new serial number for my old version becuase they dont support it. Now I have read about alot of people saying this same exact thing has happend to them, not just the fact that it doesnt work anymore, but the fact that Adobe in no way helps with this matter unless you pay for an upgrade. My opinion now is Adobe makes the codes invalid on purpose after a certain period of time to force you to upgrade. Maybe this is a little far fetched, but what other explanation can their be? Adobe has confirmed wih me on the phone I am in the system and the serial number I have is a valid number. They do not deny that, but I am pretty much at a dead spot here. I either upgrade or cant use the software that was purchased just a few years ago. What I would like people to post is not only ideas of anything else that can be done to resolve this issue, but your opinion to the invalid serial number idea and if this has ever happend to you and if you were forced to upgrade by Adobe...........Thanks.

    I can understand your frustration but the complaint loses a lot of its impact if it is embedded in so much padding.
    So the serial key is invalid and Adobe Customer Service won't help?
    Escalate it until you get a supervisor that talks sense.
    What do you mean "I also have 5 other computers in the house and same thing on all of them"?

  • Tecra M10 - Stuck CTRL key issue -- perhaps to do with BIOS?

    Hello and thanks for reading.
    I recently switched my Tecra M10 to Windows 7 (from XP) and it soon developed the dreaded "stuck CTRL key" issue. This causes the keyboard to behave as if the CTRL key is permanently depressed. Sometimes hitting a combination of keys, or bringing up the onscreen keyboard, temporarily solves the issue, but then it returns.
    It seems to be an issue many people have, with no simple solution. I've looked at every thread about it I can find, and tried many things to do with drivers etc. without any success.
    So firstly, if anyone knows a remedy that works for this particular machine, I would be very grateful to learn it!
    Then, there are two things I've not yet done: update BIOS and disable pinch zoom.
    I was looking at the following BIOS update:
    http://www.toshiba-asia.com/sg/support/drivers/details/25244
    ... which is version 3.00 and seems to be most recent. My own version is 1.90.
    However version 3.00 is labelled "For PTMB0* ONLY". I don't know what this means or whether it applies to me. Can anyone help? Should I install this BIOS?
    For the pinch zoom, I've been told that disabling it does sometimes cure the CTRL problem -- but I can't find any pinch zoom facility on the M10. I suspect it simply doesn't have one. Is that right?
    Many thanks for any help you can give.

    Hi
    > I was looking at the following BIOS update. which is version 3.00 and seems to be most recent. My own version is 1.90.
    There are different Tecra M10 models on the market.
    Check the labels at the bottom of the unit. There you should find some numbers like for example PTMB0E-01K00LGR
    The first 6 characters are important: for example PTMB0E
    I assume your notebook belongs to European series.
    In such case you should check the Toshiba EU driver page for possible BIOS update.
    http://www.toshiba.eu/innovation/download_drivers_bios.jsp
    However, on Toshiba EU driver page you will find also the BIOS v3.0 for all European Tecra M10 units.
    Anyway, back to the CTRL button issue: guess what, you should connect an external USB keyboard and should check how the CTRL button acts.
    In case the USB keyboard would work properly, the CTRL button of internal keyboard is affected and you will need to replace the internal keyboard.
    PS: it could be possible that the option "sticky keys" has been enabled. To disable this function, you have to press SHIFT button 5 times in the row.

  • Portege Z10T-A140: Can I upgrade to Win 8.1 and where to find serial key

    Hi ,
    I have Z10T-A140 .
    when i check part number in link : http://www.toshibamea.com/en/Compatibility-Matrix-8-1?SerialNo=pt131v-00h005ar
    told me not compatible with win 8.1 .
    but at under page write it is compatible with win 8.1 .
    Why result is different?
    Other my question :
    I can not my Windows 8 serial number and i can only view last 5 digit number .
    If my HDD clear and i need full new install winodws 8, where i can find my Windows 8.1 serial number ?
    Thank you .

    > Why result is different?
    Your notebook is an Portege Z10T-A140 PT131V-00H005AR
    Of course its Windows 8.1 upgradable and supported.
    On the Windows 8.1 update supported models page you can find the Portege Z10T PT131V.
    > Other my question :
    >I can not my Windows 8 serial number and i can only view last 5 digit number .
    >If my HDD clear and i need full new install windows 8, where i can find my Windows 8.1 serial number ?
    I recommend reading the user manual. There you can find info about Toshiba Recovery Media Creator.
    The recovery media creator would allow you to create an Recovery disk. Such disk install the Toshiba image on the notebook again. The serial key is not necessary because the Windows 8 will be activated automatically using Toshiba image.

  • Adobe CS 5.5 Design Standard deployment - Distiller loses Serial Key

    Hello,
    I used  Adobe Application Manager Enterprise Edition 2.0 to create .MSI file for "Adobe CS 5.5 Design Standard 1.2.0000" and "Adobe Acrobat X Pro 10.0.0" on x64 bit machine.
    I used MSI created for Design Standart and Adobe Acrobat.
    While creating package I inserted Serial Key.
    Then installing Acrobat, then Design Standart. Everything looks ok.
    Launch Photoshop or any another CS5.5 product - everything is OK - Serial key is applyed and works.
    So, where problem comes?
    Second scenario:
    Install Acrobat, then Design Standart.
    Launch "Adobe Acrobat Distiller X" - it loads, after it has finished loading everything I close it.
    Then launch for example Photoshop and it asks for serial.
    Why? Do Distiller refresh/drop or somehow else looses Serial Key?
    So, I have question - Do I have forgot to include something or is this deployment toolkit bug?
    Thanks in advance!
    Please, let me know if this is my fault and I can do something with this bug I experienced.
    If there is needed more information - let me know.
    Have a nice day!

    Hi,
    Thanks for reply!
    I were trying to import property like ISX_SERIALNUMBER with Design Standart serial key, but it just caused error on installation and after reading Your reply - I'm happy that it is ok to leave it like that.
    At least now I will know what to answer to customer if that issue arrise.
    Have a nice evening

  • T400 stuck key issue

    I bought my T400 2764-CTO in last December, and started using it on mini dock without any problem. Until recently, it starts to show stuck key issue randomly (not always failure) both at boot up or under Windows Vista.
    ERROR
    0210 Stuck Key FF
    Press <F1> to SetUp
    Note: the stuck key keeps changing, sometimes 13, sometimes 1F, sometimes other key.
    I opened the laptop, and checked the connection of the keyboard but couldn't locate any problem there. Can this be a keyboard issue? Or even a motherboard issue?
    Can Lenovo swap a new keyboard for me? If so, what do I need to do then? 
    Thanks!
    Best Regards  

    You can call Lenovo service, and log a service call, they will make the necessary arrangements. If you are not confident with bios update then please don't do it youself, and let the warranty department do it for you, as any mistakes can make your laptop useless and you will be paying couple hundreds of euros to get the motherboard replaced. 
    Regards,
    Jin Li
    May this year, be the year of 'DO'!
    I am a volunteer, and not a paid staff of Lenovo or Microsoft

Maybe you are looking for