Windows 8.1 - Settings & Apps refuse to open?!

Hello,
In order for me to solve another error with my computer - Driver Stopped responding and has recovered - I have been given the method of reinstalling Windows 8 (Refresh without losing files). However in order for me to do this I need to access my computers'
settings and for some odd reason for the past couple of days, I have been unable to access the marketplace, random apps, and the settings. I have tried researching and performing various solutions however all failing, such as: sfc /scannow, attempting to refresh
windows 8.1 by inserting disk however receiving error message at 96% Windows Installation failed, and many more solutions! Please help me try fix this!

Hi John,
If you have the recovery media, insert the recovery media into your computer and restart. Your computer should boot from the recovery media automatically. (If it doesn’t, you may need to change its boot order.) Then you’ll see options for
troubleshooting and repairing your PC. You can refresh and reset your PC or access advanced options to use system restore, recover from a system image, or automatically repair your computer. You can even get a command prompt that will allow you to fix problems
by hand.
However, I would like to suggest you change another user or create a new user and sign in  that user to see if the issue persist.
If it gone, it should be the user profile issue.
Fix the user profile.
If it's still, open Control Panel and then All Control Panel Items > Recovery, click on the If you’re experiencing problems… link and see if PC Setting opens.
Karen Hu
TechNet Community Support

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    0x12003c000 - 0x120063fff dyld arm64  <36eff49275c23d2d815e48af33eea471> /usr/lib/dyld
    0x181a84000 - 0x181c17fff AVFoundation arm64  <c9cd60a62cfb3e77be72db6cd3062a09> /System/Library/Frameworks/AVFoundation.framework/AVFoundation
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    0x193f3c000 - 0x193f65fff libxslt.1.dylib arm64  <f3770c5f8ac3313bbe4ef1258ebf5733> /usr/lib/libxslt.1.dylib
    0x193f68000 - 0x193f79fff libz.1.dylib arm64  <2a347410b967358289e8256c913714de> /usr/lib/libz.1.dylib
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