Windows 8.1 slow printing on 8620 Pro

Just bought the 8620 printer to replace a HP 6500a. When printing from Windows 8.1 it will print about a thrid of the page and pause, print a couple more lines and pause, the print the rest of the page. It does this with every page. I have uninstalled the HP 6500a software and the 8620 software (remopved all HP software), then re-booted. I used the HP installation wizard to detect and install the printer software and still have the same issue. HP Print and Scan Doctor indicates no issues. I have tried printing with the printer using a wireless connection and with the printer plugged in Ethernet with the same results. 6500 printer works correctly on Windows 8.1. There is only one version of the printer driver/software for this printer. The printer is running the latest firmware available. Windows 8.1 is up to date for all available updates from Windows update. From a Windows 7 64bit OS there are no issues, prints correctly no issues. Windows 8.1 laptop is a Dell Inspiron 15R (5537, Mid 2013) running Windows 8.1 64bit with 8GB memory.
Windows 7 laptop is a Dell Latitude E6520 running Windows 7 enterprise 64bit with 8GB memory.

Hey , Welcome to the HP Support Forums! I understand that you're not able to print from your Windows 8 computer to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. In the fix that I provided about altering the driver, you need to download the HP Officejet 8600 driver package, not the HP Officejet 8620 package. That's why you're not seeing the OJ 860 files. Please follow the steps below to correct this issue. Step one: Run Microsoft Fix It Tool: Because you're not able to print anything from your Windows 8 computer there is a chance that an Operating System issue is occuring. Recently Microsoft has released a Hot Fix to correct 'Offline' and 'Partial Printing' issues within the Windows 8 and Windows 8.1 Operating Systems as they deem this as an issue within the Operating System itself that affects multiple printer makes and models. Therefore, to start troubleshooting I would like you to install the Hot Fix. Please click here to download the Hot Fix. Once the website opens select the button for Hotfix Download Available. Please follow any onscreen steps to install the Hotfix. Once the Fix has been successfully installed please test printing again. Should the printing issue persist, please proceed to the next step. Step 2: Clear Temp Files: Open your Start screen by selecting the Windows button on the bottom left of your computer screen or by selecting the Windows key on the bottom left of your keyboard to the right of the Ctrl buttonIn the Start screen type Run. Click on Run to launch the Run dialogue box.In the Run box type %temp% and select OKWhen the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.Close the Temp folder once it is emptiedRight click the Recycling Bin on your desktop and select Empty Recycling Bin Step 3: Download Alternate Driver: Please click here to download the basic driver packageOnce the download is complete the installer will extract and the installer may pop openShould an installer pop open please close it Step 4: Add Alternate Driver: Open your Start screen by either by selecting the Windows button in the bottom left hand corner of your computer screen or by selecting the Windows button on the bottom left of your keyboard to the left of the Ctrl button
In the Start screen type Run. Click on Run to launch the Run dialogue box.In the Run box type %temp% and select OKWhen the Temp folder opens locate the 7z and click on it to open itIf you scroll through this folder there should be files that show 'OJ860'. Ensure the OJ860 shows and not the OJ862 files. If you see any OJ862 files, go back to the Temp folder and open the other 7z folder that is in there to ensure you're in the folder with the OJ860 files.Once you're in the correct 7z folder, locate the file path bar at the top. It should show something like: Local Disk (C) - Users - AppData - Local - Temp - 7z . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and left click on Copy.Close the Temp folderReopen the Start screen. In the Start Screen type 'Devices and Printers'In the Devices and Printers folder right click on your HP Officejet Pro 8620 e-All-in-One Printer and left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens just hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.Select the 'Have Disk' button on the bottom right hand sideAn 'Install from Disk' window will open. There is a section to 'Copy manufacturer's files from:' box. Right click in this box and paste in the file path we previously copiedSelect OKSelect the Officejet 8600Hit Next to complete the driver wizardUnder the Printer Properties window select 'Apply' but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8620 e-All-in-One PrinterHit OK Once your printer is installed with the Officejet 8600 series driver, please try printing again to verify if the issue is now resolved. Please respond to this post with the result of your troubleshooting. Good luck!

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