Windows 8.1 something happened and windows 8.1 Pro couldn't be installed.
After the release of windows 8.1 preview I attempted the installation of 8.1 preview which failed. I decided it wasn't worth the bother until it was officially released so I left it uninstalled.
After the official release of 8.1 yesterday I opened the store on my windows 8 PC and I was presented with the Windows 8.1 download. I selected this and attempted to install. this failed with the message "Something happened and Windows 8.1 Preview
failed to install" Whoops!
I clearly hadn't done my windows updates to update the store so I ran these updates and in my windows store was the Official windows 8.1 download.
Once downloaded it then fails saying "Something happened and windows 8.1 Pro couldn't be installed Please try again Error Code 0x80070003"
now im stuck with that. is there a way I can clear the downloaded files and have the store re-download them? where are the stores downloads kept?
im really stuck with this one....
Hi,
This error code means that the specified path couldn't be found.
To fix this issue, I suggest we try following steps and try to reinstall again:
Step 1: Clean update temp files:
1. Press Windows key + R, type service.msc and press enter.
2. Stop Windows update service.
3. Run following command lines one by one to clear update temp files:
cd %windir%
ren SoftwareDistribution SDTemp
exit
4. Restart Windows update service.
Step 2: Clear windows store catch:
Press the Windows + R keys on your keyboard to open the Run dialog.
Type WSReset.exe, and click/tap on OK.
The Store will now open, and state the following: The cache for the store was cleared. You can now browse the store for apps
Then, please try to update Windows 8.1 again.
Regards,
Kate Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.
Similar Messages
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Windows 8.1 something happened and windows 8.1 couldn't be installed.
After the release of windows 8.1 preview I attempted the installation of 8.1 preview which failed. I decided it wasn't worth the bother until it was officially released so I left it uninstalled.
After the official release of 8.1 yesterday I opened the store on my windows 8 PC and I was presented with the Windows 8.1 download. I selected this and attempted to install. this failed with the message "Something happened and Windows 8.1 Preview
failed to install" Whoops!
I clearly hadn't done my windows updates to update the store so I ran these updates and in my windows store was the Official windows 8.1 download.
Once downloaded it then fails saying "Something happened and windows 8.1 Pro couldn't be installed Please try again Error Code 0x80070003"
now im stuck with that. is there a way I can clear the downloaded files and have the store re-download them? where are the stores downloads kept?
im really stuck with this one....so after digging a little more in the C:\$windows.~BT folder here is the setup log
It appears that the error happens because it cannot find a "STUDYID" not sure what this is though?
2013-10-18 17:57:23, Info MOUPG ESD Product Name [ Microsoft� Windows� Operating System ]
2013-10-18 17:57:23, Info MOUPG ESD Version [ 6.3.9600 (16408.0) ]
2013-10-18 17:57:23, Info MOUPG ESD Architecture [ x64 ]
2013-10-18 17:57:23, Info MOUPG ESD Edition [ Professional ]
2013-10-18 17:57:23, Info MOUPG ESD Language [ en-US ]
2013-10-18 17:57:23, Info MOUPG SetupManager: Loading C:\$Windows.~BT\Sources\SetupCore.dll
2013-10-18 17:57:23, Info MOUPG SetupManager: Loaded Setup object successfully.
2013-10-18 17:57:23, Info MOUPG SetupCore::Initialize
2013-10-18 17:57:23, Info MOUPG SetupCore::RegisterSetupTransforms
2013-10-18 17:57:23, Info MOUPG Registered DYNAMIC UPDATE transform
2013-10-18 17:57:23, Info MOUPG Registered DRIVER INFO DU transform
2013-10-18 17:57:23, Info MOUPG Registered COMPAT_SYSREQ transform
2013-10-18 17:57:23, Info MOUPG Registered COMPAT_MIGCHOICE transform
2013-10-18 17:57:23, Info MOUPG Registered COMPAT_ACTIONABLE transform
2013-10-18 17:57:23, Info MOUPG Registered IMGAPPLY transform
2013-10-18 17:57:23, Info MOUPG Registered OCDRV_MIGRATE transform
2013-10-18 17:57:23, Info MOUPG Registered DATA_MIGRATE transform
2013-10-18 17:57:23, Info MOUPG Registered DIAGNOSTICS transform
2013-10-18 17:57:23, Info MOUPG Registered FINALIZE transform
2013-10-18 17:57:23, Info MOUPG DlpMgrInit: WorkingPath = [C:\$Windows.~BT\Sources\Panther], Disposition = [Open], Flags = [0x0], Diagnostics = [Yes], Registrar = [Yes]
2013-10-18 17:57:23, Info MOUPG SetupHost::Create inproc event reporter result: [0x0]
2013-10-18 17:57:23, Info MOUPG SetupNotify::Initialize
2013-10-18 17:57:23, Info MOUPG SetupHost::Execute
2013-10-18 17:57:23, Info MOUPG Setup StudyID was [not found]
2013-10-18 17:57:23, Info MOUPG A previous StudyID was [not restored]
2013-10-18 17:57:23, Error MOUPG CSetupHost::DeleteReminderActions(439): Result = 0x80070003
2013-10-18 17:57:23, Error MOUPG CSetupHost::Execute(181): Result = 0x80070003
2013-10-18 17:57:23, Info MOUPG ConX::MoSetup::Inbox::CWinSetupWindow::Uninitialize: Enter
2013-10-18 17:57:23, Info MOUPG ConX::MoSetup::Inbox::CWinSetupWindow::Uninitialize: Exit
2013-10-18 17:57:23, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\mosetupinfo. -
Something happened and your installation of Windows 8.1 couldn't be completed
I have a brand new Acer with Win 8 installed. I've removed McAfee. Other than that the machine is as delivered.
Trying to download 8.1 and install it from the store. It sits there for a couple of minutes then says:
Your Windows 8.1 installation couldn't be completed
Something happened and the installation of Windows 8.1 can't be completed.
Now apart from this being really annoying could anyone have come up with a less useful message?
I have tried it several times. I've run the compatibility util and it passes. I've tried the store without logging in, then tried the store with logging in.
I've tried it in Firefox, tried it in IE.
Same result every time.OK, so I posted 2 days ago about this issue, and I resolved it yesterday. I essentially performed a "refresh" under Windows 8, which removed a lot of the updates and applications that could be potential issues.
I then had to go to the Sony website to re-install the latest drivers, SW and driver patches related to my Vaio Duo (I had already updated the firmware and Bios -- necessary to install Windows 8.1--). I then had to re-install all Windows 8 updates,
and magically, the Windows 8.1 update started to download when I clicked on it in the Windows Marketplace. I do not know what was the source of the problem, but the refresh definitely got rid of it. It is a long process however as a lot has to
be reinstalled to bring the refreshed system to its full functionality with the latest manufacturer and Microsoft updates for Windows 8.
I can't see how a non-technical user could perform all these steps to upgrade a recent tablet to Windows 8.1!
Good luck!
Olivier -
Author's note: because I'm not yet allowed to post links in the forums, please note that all links have
dot for the actual . in links, and any "http://" is spaced out so things don't appear as links. Common sense, folks.
I found the answer here: http:// wwwdoteightforumsdotcom/tutorials/13200-windows-8-upgrade-iso-redownload.html,
but here's the brief summary:
-I'm guessing that at some point, you probably downloaded the Windows 8 preview, yes? For whatever reason, when you go to do it "for real," the Windows 8 setup doesn't overwrite the old file, called the "WebSetup"
folder. If that folder is still there, you'll get the "Sorry, something happened and we couldn't finish creating the ISO. Restart setup and try again" message.
The location of the folder is at: C:\%UserProfile%\AppData\Local\Microsoft\WebSetup
where %UserProfile% is the user account you downloaded it under (probably your default account) - this is the folder you need to delete.
Once that folder is deleted, run the Windows 8 setup file (found here: http:// windowsdotmicrosoftdotcom/en-US/windows-8/upgrade-product-key-only if
you haven't, like me, already downloaded it 8 different times thinking it was a corrupted file), and it should prompt you at that point for your product key - which is something it wasn't doing for me. After that, you can choose to make it an ISO, run
it normally, run it from USB, etc.
It'd be helpful if Microsoft knew about this... hope it helps...
(h/t to EightForums, where I originally found and condensed this guide.)Author's note: because I'm not yet allowed to post links in the forums, please note that all links have
dot for the actual . in links, and any "http://" is spaced out so things don't appear as links. Common sense, folks.
I found the answer here: http:// wwwdoteightforumsdotcom/tutorials/13200-windows-8-upgrade-iso-redownload.html,
but here's the brief summary:
-I'm guessing that at some point, you probably downloaded the Windows 8 preview, yes? For whatever reason, when you go to do it "for real," the Windows 8 setup doesn't overwrite the old file, called the "WebSetup"
folder. If that folder is still there, you'll get the "Sorry, something happened and we couldn't finish creating the ISO. Restart setup and try again" message.
The location of the folder is at: C:\%UserProfile%\AppData\Local\Microsoft\WebSetup
where %UserProfile% is the user account you downloaded it under (probably your default account) - this is the folder you need to delete.
Once that folder is deleted, run the Windows 8 setup file (found here: http:// windowsdotmicrosoftdotcom/en-US/windows-8/upgrade-product-key-only if
you haven't, like me, already downloaded it 8 different times thinking it was a corrupted file), and it should prompt you at that point for your product key - which is something it wasn't doing for me. After that, you can choose to make it an ISO, run
it normally, run it from USB, etc.
It'd be helpful if Microsoft knew about this... hope it helps...
(h/t to EightForums, where I originally found and condensed this guide.)
Worked like a charm. Thank you! -
ipod touch 4g wont connect to itunes or come out of recovery mode, its just stuck on the connect to itunes screen and will not come out, i tried doing a restore but something happened and now it wont finish or do anything else please help and my itunes will not see that its connected. i also tried going though control panel and restarting the service and nothing happens. also i tried redoing the driver but its saying it cannot find any drivers for it
lol ok nvm i fixed it
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while updating my ipod touch something happened and now the screen only shows the apple logo that goes on-off. i dont know what to do,please somebody help me!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
I'm having problems with the sound on my iPad - it was working when I first got it but something happened and I couldn't find anything in sound under settings. Anyone have any ideas about what to do?
Maybe you have muted your iPad. The button above the volume up and down on the upper right hand side can either be programmed to Mute or Lock Orientation. See if you have it programmed to Mute.
Also check control center. On your home page, swipe up from the bottom of your iPad screen and control center opens. There's a sound icon in a circle, which could be on. Tap it to see if you're muted there. -
i have a 2 generation ipod and something happened and i needed to reset it to the basic setting basicly brand new with the itunes sign and the usb but when i try and re sync it the ipod has a password on it but when i try and re sync it it says error trying sync ipod you need to unlock the password before you can sync the ipod
Place the iPod in recovery mode and then restore via iTunes. For recovery mode:
iPhone and iPod touch: Unable to update or restore -
Error with update my windows phone 801883f error couldn't be installed
Dear Sir,
Plz Solve this Issue ASAP
error with update my windows phone 801883f error couldn't be installed
therefore, i can't update my windows phone
SalimHi,
This error code means that the specified path couldn't be found.
To fix this issue, I suggest we try following steps and try to reinstall again:
Step 1: Clean update temp files:
1. Press Windows key + R, type service.msc and press enter.
2. Stop Windows update service.
3. Run following command lines one by one to clear update temp files:
cd %windir%
ren SoftwareDistribution SDTemp
exit
4. Restart Windows update service.
Step 2: Clear windows store catch:
Press the Windows + R keys on your keyboard to open the Run dialog.
Type WSReset.exe, and click/tap on OK.
The Store will now open, and state the following: The cache for the store was cleared. You can now browse the store for apps
Then, please try to update Windows 8.1 again.
Regards,
Kate Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place. -
We've got a small handful of Windows 8.1 Pro workstations on our domain (SBS 2008).
The workstations show up in the WSUS Console list along with the details of how many updates need to be installed.
On the Windows 8.1 Pro workstations, at the logon screen they display "Important Updates Are Available. Go to PC Settings to install them". If we go to PC Settings or Windows Updates via Control Panel the updates show as awaiting installation.
However, we can't rely on users to go into PC Settings or Control Panel to install Windows Updates. We need them to be installed as per Windows 7 and Windows XP - whereby when the user shuts down their workstations it displays the message "Install Updates
and Shutdown".
Currently the Windows 8.1 Pro workstations do not show this - if you choose to shut down there are no update installation messages and the workstations simply shut down.
Has anyone else encountered this? What needs to be done?
Thanks in advance.
I don't work for Microsoft - I just use their products.It does sound weird yes.
Id like to try and mirror your setup in my lab.
What settings do you have in your WSUS GPO?
Have you seen this, in the 'Configure Automatic Updates' setting?
On Windows 8 and later, you can set updates to install during automatic maintenance instead of a specific schedule. Automatic maintenance will install updates when the computer is not in use, and avoid doing so when the computer
is running on battery power. If automatic maintenance is unable to install updates for 2 days, Windows Update will install updates right away. Users will then be notified about an upcoming restart, and that restart will only take place if there is no potential
for accidental data loss.
Automatic maintenance can be further configured by using Group Policy settings here: Computer Configuration->Administrative Templates->Windows Components->Maintenance Scheduler
Robert Pearman SBS MVP
itauthority.co.uk |
Title(Required)
Facebook |
Twitter |
Linked in |
Google+ -
Windows 8.1 Pro Pack fails to install
Been trying to install Windows 8.1 Pro Pack on my Dell XPS but it continues to fail, indicating 'something went wrong'. I worked with two different Microsoft support techs on this. The first executed a number of scans and started dism.exe /online
/cleanup-image /scanhealth, which finished successfully. They then started dism.exe /online /cleanup-image /restorehealth, which started and remained at 40%. The first tech later disconnected. I worked with another tech that performed
a virus scan and then indicated that I would have to pay for premium service for him to scan the laptop again.
There are no errors listed in the system log that I can find and no way to determine what 'something went wrong' means. All of the non-Microsoft services have already been disabled by the first tech using 'msconfig' so there is nothing running other
than Windows. Does anyone know where there might be a log or trace that I can check to determine why the Pro Pack won't install?
Thank you in advance.Hi,
We can check the following path to troubleshoot the installation.
C:\WINDOWS\PANTHER\setupact.log
C:\WINDOWS\PANTHER\setuperr.log
Also, please upload it to Onedrive and post the link here.
I would like to share the article:
Windows Setup Log Files and Event Logs
http://technet.microsoft.com/en-us/library/hh824819.aspx
Regards,
Kelvin Xu
TechNet Community Support -
Windows 8.1 Pro not booting after install of Hyper V - ASUS z87 + intel 4670K
Hi,
I am running windows 8.1 pro on a intel 4670K 4th Gen Haswell CPU and ASUS z87 plus motherboard. 16gb of kingston hyperx ddr1600 memory.
I have enabled virtualisation technology in the bios. CPU has SLAT.... or Extended Page Table, as intel likes to refer to it.
When I install HyperV platform and management tools the computer configures and reboots
AFter reboot it brings up the blue window image and spinning circle of dots for a while then reboots. It does the same thing again and then reboots and goings into repair mode and asks me to do a system restore. It then restores to before they HyperV install.
I've tried turning off xHCI mode (i.e USB 3.0) in the bios as this seemed to be a known issue with some gigabyte boards. This did not rectify the issue
Updated to latest asus mainboard bios 1405. Same issue still occurs upon install of hyper V.
Automatic repair does not work and I have to restore from system restore point.
I performed a clean boot after installing the feature and it still couldnt boot to windows.. it just sits at windows logo and then restarts a few times and then launches the startup repair. Once the startup repair begins, the only way I can get into windows
is restoring to a system restore point from before the hyperv feature install.
Please see the following logs which may have further information:
CBS Log
https://skydrive.live.com/redir?resid=1F523A0B8734322C!685&authkey=!AGMjUfosLFpzYNI
Setuperr
https://skydrive.live.com/redir?resid=1F523A0B8734322C!682&authkey=!AKS8Jb1S6W2IAH8
Windows update
https://skydrive.live.com/redir?resid=1F523A0B8734322C!683&authkey=!AJdWKuKj4negBoQ
Windowsupdate(1)
https://skydrive.live.com/redir?resid=1F523A0B8734322C!684&authkey=!APplVjuLpNZW_AY
I logged a job with asus support and their response was:
"Clear CMOS and ensure virtualisation technology is turned on in BIOS. If it still doesn't work, seek assistance from Microsoft"
Previously asked this question but took a while to get back to update with the logs and it was listed as Answered.
This issue is still existing and I'd appreciating any assistance.
SimonHi Simon,
Thank you for uploading the Log files.
According to the log files, no actuate clue can be found.
So, I suggest you upload the dump file so that we can help you analyze them.
Automatic Memory Dump Settings on Windows 8:
http://www.thewindowsclub.com/automatic-memory-dump-settings-windows-8
It also applies to windows 8.1.
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Note: I highly recommend you use SkyDrive to upload collected files and to post screen shots/pictures. Although you might not be used to it, SkyDrive features a lot of free advanced functionality around file storage capacity, sharing,
privacy, and collaboration:
http://skydrive.com
Regards,
Kelvin hsu
TechNet Community Support -
Windows 8.1 Pro 64 bits fresh install with 0x9F_3_IMAGE_UsbHub3.sys error
Hi, I am having problem installing fresh Windows 8.1 Pro 64 bits OS into ThinkPad 10 on its dock.
Set up using MDT 2013 with ADK 8.1.
Everytime during "Finalizing Setting", it will hit with BSOD.
Searching for hours but unable to locate a driver package on Lenovo website that contain UsbHub3.sys file.
Does anyone able to advice me how to fix this?
Mini Dump file :
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0012f3626e0, Physical Device Object of the stack
Arg3: fffff802c8e1cc80, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0012f937310, The blocked IRP
Debugging Details:
Page 11610 not present in the dump file. Type ".hh dbgerr004" for details
DRVPOWERSTATE_SUBCODE: 3
IRP_ADDRESS: ffffe0012f937310
DEVICE_OBJECT: 0000000000000000
DRIVER_OBJECT: ffffe00127d69e60
IMAGE_NAME: UsbHub3.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53897630
MODULE_NAME: UsbHub3
FAULTING_MODULE: fffff800acc3a000 UsbHub3
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: drvinst.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
DPC_STACK_BASE: FFFFF802C8E1CFB0
EXCEPTION_RECORD: 0000000000000001 -- (.exr 0x1)
Cannot read Exception record @ 0000000000000001
TRAP_FRAME: ffffc00000000000 -- (.trap 0xffffc00000000000)
Unable to read trap frame at ffffc000`00000000
LAST_CONTROL_TRANSFER: from fffff802c760fc1e to fffff802c7566fa0
STACK_TEXT:
fffff802`c8e1cc48 fffff802`c760fc1e : 00000000`0000009f 00000000`00000003 ffffe001`2f3626e0 fffff802`c8e1cc80 : nt!KeBugCheckEx
fffff802`c8e1cc50 fffff802`c760fb3e : ffffe001`2f2f4010 ffffe001`2f6f51c8 00000000`00000001 ffffe001`276d4cd8 : nt!PopIrpWatchdogBugcheck+0xde
fffff802`c8e1ccb0 fffff802`c746c810 : fffff802`c8e1ce60 ffffe001`285c4db8 fffff802`c76f9180 00000000`00000027 : nt!PopIrpWatchdog+0x32
fffff802`c8e1cd00 fffff802`c756a0d5 : 00000000`00000000 fffff802`c76f9180 fffff802`c7bf0900 ffffc001`05060d90 : nt!KiRetireDpcList+0x4f0
fffff802`c8e1cfb0 fffff802`c7569ed9 : ffffd000`20cf0998 00000000`00000000 00000000`00000000 ffffc001`00000000 : nt!KxRetireDpcList+0x5
ffffd000`20cf05d0 fffff802`c756c145 : 00000000`00f8000e fffff802`c7568887 ffffd000`20cf0610 ffffd000`20cf0610 : nt!KiDispatchInterruptContinue
ffffd000`20cf0600 fffff802`c7568887 : ffffd000`20cf0610 ffffd000`20cf0610 00000000`00000000 fffff802`00000000 : nt!KiDpcInterruptBypass+0x25
ffffd000`20cf0610 fffff802`c780bf75 : 00000000`00000001 ffffc001`050b8bb0 ffffc000`00000000 ffffd000`20cf08a0 : nt!KiInterruptDispatchLBControl+0x197
ffffd000`20cf07a0 fffff802`c7809e53 : 00000000`00000254 ffffd000`20cf0998 ffffc001`00000040 ffffe001`26082730 : nt!ObpLookupObjectName+0x155
ffffd000`20cf0920 fffff802`c77a7754 : ffffe001`00000001 00000093`240fbc30 00000093`240fbc78 00000000`00020019 : nt!ObOpenObjectByName+0x1e3
ffffd000`20cf0a50 fffff802`c77a7492 : fffff96b`1d906400 00000093`23fc4d88 00000000`00000000 00000093`240fb0d8 : nt!CmOpenKey+0x2a4
ffffd000`20cf0c00 fffff802`c75727b3 : 00000000`00000008 00000000`00000000 00000093`240fb170 00000093`23fd4c60 : nt!NtOpenKey+0x12
ffffd000`20cf0c40 00007ff9`94b4ae2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000093`240fbc08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`94b4ae2a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.17195
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_image_usbhub3.sys
FAILURE_ID_HASH: {58bbe6fe-0b43-accc-1beb-340d4227ae9c}
Followup: MachineOwnerHi
The toshiba thinkpad should have builtin software to update drivers and software packages etc.
You can also look at this site, it might help you.
http://www.solvusoft.com/en/files/bsod-blue-screen-error/sys/windows/microsoft/windows-8-consumer-preview-iso-images/usbhub3-sys/
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. -
I don't know what to do and need some serious help.
Try DFU mode and restore:
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
iOS: Device not recognized in iTunes for Mac OS X
or
iOS: Device not recognized in iTunes for Windows
Try on another computer to help determine if y ohave an iPod or computer problem -
After I clicked and downloaded the newest version of itunes I no longer am able to connect with the store. I get an error (-32-12) and it says to check the connectivity. The problem is with the on line connection. I attempted to reload itunes , still the same problem exists.
... and that's a new one that I wasn't expecting ...
Okay ... lets try a complete uninstall/reinstall as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
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