WIndows 8.1 Speaker volume not working Revolve 810...

Hello guys i have a Revolve 810 G2 Elitebook running on windows 8.1 .
It seems that my native speakers on my laptop won't work when I am in a skype call but when I plug in my headphones the work just fine.
I tried going into the playback options and disabling anything , and switching because I only have two options the speakers and the headphones (idk why i have that option) , but when i try to disable and reenable it , it seems that I will get sound but then it gets muted again in a few seconds . 
Does anyone have any alternate solutions???

Hi,
Is there any error message when store opened failed? Please try to use APP troubleshooter to fix this problem for test.
APP troubleshooter:
http://go.microsoft.com/fwlink/p/?LinkId=268423
Roger Lu
TechNet Community Support

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