Windows 8.1 stuck on "please wait" after update

Hello. I recently got a new hp all in one 23-p010 about 2 weeks ago, and i have run into a problem. Last night i was getting ready for bed so i pressed update and shut down, and windows began to update and shut down like normal. The next morning, i turn it on it and i see the hp logo, then as its booting i see a blue sceen with the word "please wait". Now this has happened before but it leaves in seconds so i thought it was normal, however it has been hours and the screen has not disappeared. I cannot boot into my computer. I have tried shut downs but nothing. I really could use some help here. Thanks.

Hi,
Contact HP ASAP. If the refund/exchange window is open then take it back to th retailer.
You have a hardware problem.
Jaco
Errare humanum est.

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Source4ward wrote:
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This topic first appeared in the Spiceworks Community

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Hi,
Please understand that there are lots of factors can lead to logon hang. To make the issue clear, please paste exact error messages from Event Viewer directly. Then I will look into it and try to find the culprit.
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the Error logs to a public folder and share the URLs with us.
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http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
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http://support.microsoft.com/kb/983551
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