Windows 8.1 update broke my HP2000 notebook

I was installing the windows 8.1 update when it froze at 84%. I let it just run like I always do, since I know that windows updates can sometimes hang like that. No biggie.
Then, all of a sudden, my computer restarted.. I thought it was going to load Windows 8.1, but instead I get a screen telling me that windows could not load and that I needed to do a restore.. Okay.. So I tried that...
It goes through the screen where it says "Diagnosing problems", and then goes to a black screen with a blue HP icon in the center and hangs there forever...
I'm seriously not going to replace this PC because of an update that didn't work. I have been a dedicated customer of HP for years, and refuse to just get another PC. This laptop is practically brand new. I would like a Windows 8 repair disk, or SOMETHING that can get me back to factory defaults, or some sort of system restore, or something. I'm not even the cause of the issue I am having. I am a software developer, and I know what I am doing on a computer. Please help me, as I am VERY frustrated.

Did you make a restore drive when you bought it? It would have used a disk or usb.
I believe you can order a restore disk from HP. It sounds like it would need one if the laptop can't boot.
About your data - do not insert a recovery CD or USB, or reinstall Windows from a Recovery Partition, because a reinstall will erase everything!
I suggest buying an external hard drive reader, which you can plug into another computer by USB and retrieve the data. They're not outrageously expensive - about £30 in the UK - so the dollar equivalent of that. It's certainly better than to risk losing your work, which sounds very important.
After it's backed up you can follow any reset procedure to get it working, without having to worry about your data.
Also, during the recovery when you said it 'hangs' on the HP logo, is the activity light still on/flashing? If it is, it might be worth leaving it like that for some hours in case it makes any progress.
If you fix it, by whatever method, DO NOT try the update again. It's been wrecking so many peoples computers and it's just not worth it.

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IDT High Definition (HD) Audio Driver problem after windows 8.1 update 1.

Hello. I have HP Probook 4730s. After I installed Windows 8.1 update 1 the sound driver stopped working properly. When I want to play some music, video or even system sounds, sound appears after 1-2 minutes. At that time HDD usage is 100% cause of windows audio device graph isolation. I’ve installed that IDT High Definition (HD) Audio Driver from HP’s driver support site, but that’s not working. As I see in device manager driver’s release date is 24.10.2012. I think, it’s too old for Windows 8.1. Can you help me? Is there any other newer version of that sound driver? Also I’m sending two pictures where are HDD usage and driver release date.

Hello GDartsimelia,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after you installed Windows 8.1 on your notebook computer, the sound driver stopped working properly, and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Server 2012 R2 Update vs Windows 8.1 Update

Hi @all,
i am not sure about this Topic/request, but i hope you can help me :)
I have a Notebook ... Dell Inc., XPS 15 9530
So i installed Windows Server 2012 R2 Update.
After Installation of OS i installed all Driver's from Dell HomePage (Windows 8.1 Driver's) directly from the CAB Package.
After this i installed all Windows Updates from Microsoft Update.
Now i see, that in Windows Server 2012 R2 in compare to Windows 8.1 Update some Features are missing
1.) USB\VID_8087&PID_07DC\5&791A5BE&0&9 missing
2.) ACPI\VEN_ACPI&DEV_0008
-> Bluetooth i don't got working see 1. and 2.
-> WLAN i got working with enabling Wireless LAN Service
3.) Internet Explorer Extensions are Missing so no Flash works...
So my Question is, which Features and Function's i don't have in Windows Server 2012 R2 Update compare to Windows 8.1
Please Help :)
By the way, my idea is...
Host: Server 2012 R2 incl. DHCP, NAT, WDS, WSUS, SCVMM/ScSM/ScOrch
Hypervisor's: VMware, HyperV, Citrix (all managed by SCVMM, ScOrch, ScSM)
virtual Machine's: DC, SCCM, Exchange, Lync, W8.1, W10, W7, W2K3, W2K8R2, W2K12, W10S

In addition to what Dave is saying about finding drivers from the vendor (Microsoft does not write drivers for those devices, so it is up to the hardware vendor to provide them), you have a pretty aggressive desire for your little notebook.
"By the way, my idea is...
Host: Server 2012 R2 incl. DHCP, NAT, WDS, WSUS, SCVMM/ScSM/ScOrch
Hypervisor's: VMware, HyperV, Citrix (all managed by SCVMM, ScOrch, ScSM)
virtual Machine's: DC, SCCM, Exchange, Lync, W8.1, W10, W7, W2K3, W2K8R2, W2K12, W10S"
A single physical machine can run only a single hypervisor - you have listed three. Your best option is to use Hyper-V and forget the others. If you are running a hypervisor on a system, you should not run any other services in the parent partition,
so your idea of running DHCP, NAT, WDS, WSUS, SCVMM/SCSM/SCO on the host in addition to Hyper-V is a bit of a pipe dream. That means you need to move those into VMs. You can most likely build all the VMs you have listed, but unless you have a laptop
with boatloads of memory, you are not likely to be able to get them all running at the same time. From what I can tell, your particular Dell laptop can have a maximum of 16 GB of RAM. That's pretty good, but far short of what you would need unless
you want everything to really limp along.
. : | : . : | : . tim
Hi Tim,
thx for the text, but the text doesn't answer my question...
I now, what i do, and why i want to work with scvmm.
host: w2k12R2 with DHCP, NAT, SCVMM, WDS, MDT, WSUS
1. vm = DC, DNS
2. vm = hyperV
3. vm = vmware
4. vm = citrix
5. - 10. vm = w7, w8.1, w10, w2k3, w2k8r2, w2k12r2 (all installed over mdt/scvmm)
11. - 17. vm = msx2010, msx2013, lync2010, lync2013, sccm, scsm, scorch (all installed over mdt/scvmm)
that i dont start 2 - 4 at the same time is correct but by the way i Need a lab where i can test on every Plattform ;)
but my request was about Bluetooth and Different Features from w2k12r2 to w8.1update... ;)

--- Windows 8.1 update - information page -- -- -- IMPORTANT ! -- --

For all who update the system from Win 8 to Win 8.1. I found very interesting and useful information on Toshiba EU support page:
I recommend checking this Toshiba Update to Windows 8.1 information page:
[Update to Windows 8.1|http://www.toshiba.eu/innovation/generic/windows8_1-message/]
This page contains the [+Step-by-Step Update Instruction to Windows 8.1+|http://www.toshiba.eu/innovation/generic/windows8_1-upgrade-stepbystep/] and [+Step-by-Step Instructions Clean Installation+|http://www.toshiba.eu/innovation/generic/windows8_1-install-stepbystep/]
If you are not sure if your notebook will get Windows 8.1 drivers, you should check the information on the [+WINDOWS 8.1 UPDATE - SUPPORTED MODELS+|http://www.toshiba.eu/innovation/jsp/checkWindows8_1Compatible.do?service=EU] PAGE

Hey Francesco thanks a lot. I want to upgrade my Satellite U940. I hope everything will be OK.

Slow after windows 8.1 update

I have recently done the windows 8.1 update on my laptop and now for some reason when ever i boot the laptop up it takes forever to load. before the update the laptop booted in about 17s but after it takes more like 30s. i tried solving this problem myself but haven’t had much luck. what i have found that if i uninstall or disable my Intel HD graphics 4000 card it seems to solve the problem but i need my graphics card on the play some games etc. so my thought is it must be a hardware problem or a driver problem.
Can anyone help??

Hello MooreMoose, welcome to the HP forums.
It appears that your notebook is slow too start up after an update. I will try to help you with this.
Start by doing a clean boot. This will have you disable start-up items and services that aren't essential to have running when the computer first starts.
This could also help in determining if an application is behind the slowness. If the behavior continues, then it would be something updated or the OS. If this is the case, please start by doing a system restore. I recommend doing a restore from safe mode, to ensure it goes through correctly.
I will leave you to start with this, please let me know how everything goes.
Thank you for posting on the HP forums.
I worked on behalf of HP.

Windows 8.1 Update for HP Pavilion g6-2005ax

Hi, I tried updating to windows 8.1 serveral times, it downloads and fails after restrarting machine.Is Windows 8.1 update available for HP Pavilion g6-2005ax ?

, Hello and thanks for posting on the HP support forums. At this point it only shows support for up to windows 8 but not 8.1. HP Pavilion g6-2005ax Notebook PC At this point I would stick to windows 7 that the system came with. Thanks again for posting and have a great day.

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Have you tried deleting the drivers manually from Device Manager? Remove any and all components that might be conflicting and unplug any unrelated peripherals. Then reinstall the latest Windows 8.1 drivers. Also make sure your
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Windows 10, Driver updates, VIDEO_TDR_FAILURE (atikmpag.sys)

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Hello , Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the Windows 10 update, and wanted to assist you! Please review the following document, to see if the issue can be resolved:HP PCs - Error Messages Display on a Blue Screen during Startup or Boot (Windows 10, 8, 7) You may have to use the Go back to an earlier build option, in your System Settings:
HP Notebook PCs - Upgrading to Windows 10
Once that is done, you can try to perform another System Recovery:HP PCs - Performing an HP system recovery (Windows 7) Please let me know if this information was helpful by clicking the thumbs up below.
Have a great day!

HP2000 Notebook PC, model #E0M17UA#ABA CPU replacement

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This question was solved.
View Solution.

No since it is AMD to AMD you should be able to boot the new motherboard off the old hard drive. If it is Windows 8 it will not even make you reauthenticate Windows. The Key Code is stored in the BIOS.

Laptop gone mute after windows vista automatic update

Hi board members
Im currently using an old 5 year old HP pavillion dv6- 1160ei notebook running windows vista home edition 32 bit .My notebook went mute after latest windows automatic update requiring a restart . Now im not having any sound at all , no windows sound , VLC media player can run mp3 files but no sound , videos are mute too . windows media player is giving me an error message , cannot video call on skype too , giving me a message ' no playback device' . Games are mute too
windows dont have any starting sound . device manager showing everything is fine .

problem solved , followed David's advice on a previous thread , thank you David for the help
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp59501-60000/sp59542.exe
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Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio
wish it work for the others too

Windows 8.1 Update is Garbage

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driver issue. Meantime, I now have a machine that can no long boot. After several reboots and hitting F8 constantly I was able to get the machine to restore the original operating system, Windows 8 Pro. Then I found out that it did something to 2 of my usb
ports that now no longer work. I have 3 ports on my Dell XPS 15 and only one of them works now. I cannot find any errors or anyway to reinitialize the 2 ports. Any suggestions? I should have never tried to run this upgrade what a complete waste of time, and
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There seems to be an ongoing theme: People who are comfortable with undertaking in-depth reconfiguration of their operating system and can rely on their large accumulated base of knowledge from past releases can get Windows 8 to
work.
For me Win 8.1 - the fresh install I mentioned up above - is still working every bit as solidly as Windows 7 did for me: no crashes, no glitches. I give it hard daily serious desktop use. Last bootup
was more than a week ago. So far the longest stretch I've gone between reboots mandated by Windows Updates or software installs has been 17 days. It's never crashed.
But I'm under no misconception, even though I've written a book on how to do it,
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took some skill as well to get running right, but not nearly as much as Windows 8.
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good drivers for it. Fewer people can use it.
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-Noel
Detailed how-to in my eBooks:
Configure The Windows 7 "To Work" Options
Configure The Windows 8 "To Work" Options

Unable to install SQL Server 2014 Express LocalDb on Windows 8.1 Update 1

Apologies if this is not the right place or this has been posted before (I looked and didn't find anything)
I am unable to install SQL Server 2014 Express LocalDb on Windows 8.1 Update 1, as I get an 'Operating System not Supported' error message right away.
What can I do to get this working?

Hi Zgreve,
Usually, from
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Microsoft SQL Server 2014 Express.
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http://www.mssqltips.com/sqlservertip/2694/getting-started-with-sql-server-2012-express-localdb/
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exciting projects on Microsoft Connect.
Thanks,
Sofiya Li
Sofiya Li
TechNet Community Support

After Update to windows 8.1 update 1 going to problem ? help me ?

Hi there dev
I installed windows 8.1 on my hardware and enabled hyper-v and installed 8.1 on hyper-v
after I update both windows to 8.1 update 1 my virtual windows 8.1 going to this problem :
now my right click ( context menu ) works on desktop but can't work in the start screen any more
I don't have :
1-pin to star or unpin from start
2-pin to taskbar or unpin from taskbar
3-uninstall
4-resize
no one of these context menu works in my start screen in my virtual windows 8.1 update 1
but all of them work completely in my host windows 8.1 update 1
help me how to resolve this problem
NOTE : The Generation of virtual windows 8.1 update 1 is Generation 2 while I created it in the Specify Generation page .
great thanks
Regards :
Raha
whit the best regard : Raha

puedes optar por aplicar los parches de manera manual
http://blogs.itpro.es/octaviordz/2014/05/05/nuevo-parche-para-el-update-de-windows-8-1-kb2919355/
http://blogs.itpro.es/octaviordz/2014/04/11/inyectar-los-paquetes-de-actualizacion-msu-de-manera-offline-en-windows-8-1/
http://blogs.itpro.es/octaviordz/2014/04/10/windows-8-1-update-disponible/
http://blogs.itpro.es/octaviordz/2014/04/05/actualizar-de-windows-8-1-2012r2-a-windows-8-1-ws2012r2-update-con-script-de-powershell/
Freelance-IT http://www.freelance-it.com.mx

HP Envy dvd drive issues after the Windows 8.1 update

I have a HP Envy and after the Windows 8.1 update the dvd drive is not working. I can see the drve but it is difficult to get the drive to open or recognise there is a disc in it. What can I do?

Hello @Jenino,
I understand that you are having issues with the Optical Drive on your HP ENVY 7 PC. I would be happy to assist you, but first I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As with this I can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Windows 8.1 update problem on LENOVO Y510P

Hey guys,
Can't find anything similar to my problem and exhausted my options on this, so decided to ask. If it has been answered I couldn't find, so please point me out on the right direction.
Back history:
Have a lenovo y510p
Bought caddy & SSD drive and installed it onto laptop
Couldn't find a good doc about how to proced so my idea was
1-restore factory settings,
2-Copied the Windows C: partition and the SYSTEM_DRV partition to the SSD using Macrium reflect
3-Went on the BIOS boot order and set the SSD to boot first.
4-Voila, works fine, boots C: on the SSD and it's super fast.
Problem:
Windows 8.1 update can't install on C:. Bummer
I receive a notification saying that I can update to windows 8.1, which I want to do.
1 Hit ok to download,
2 it starts the update process,
3 finishes installing,
4 says it needs to restart
5-RESTARTS TO THE OLD DRIVE, changing the boot order on the BIOS (**bleep**???)
I then check that nothing was installed even on the old drive, proceed to shut down computer, change boot order back to SSD drive, start windows and receive a message that it couldn't be installed and it has reverted the installation.
Has anyone ever experienced that?
My idea now is to
Back up my computer again
Restore factory settings (on old drive)
Install windows 8.1 to old drive
Clone windows partition over
Change BIOS to boot up on SSD.
HOWEVER my question is: What happens when I want to install Windows 10 ? Do you think I'll face the same issue?
Should I somehow format the old drive's windows partition to prevent this from happening ?
Any help is welcome and I thank you all in advance,
Cheers

Did you erase the recovery partition on the old drive? My best guess is to create recovery discs or thumbdrive take the old drive out and put the new drive in and use the discs or thumbdrive to restore the system. Then run the updates and then copy your personal information from the old disc to the new disc.
As for Windows 10, I do not know if they are going to be doing a clean install with the update to windows 10 or doing an in place update so it is hard to know what problems you will encounter.
Hoov
Microsoft MVP - Consumer Security
SpywareHammer.com

Windows 8.1 update broke my HP2000 notebook

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