Windows 8.1 USB recovery keeps restarting when it gets to "getting ready" step.

I have a Envy TS 15. HP sent me a windows 8.1 recovery stick to return the computer back to the original specs.  The process goes fine until its almost done during the "getting ready" step, then it reboots and says, "restoration failed", and goes back to the restore startup screen again.  I have run all hardware and sytem tests and everything passes. Any way I can format the drive in the bios and try again? Any help would be much appreciated.

you can call HP again, they will be picking up the PC for repair if you have tried it 4 times and all attempt failed.
It will be an onsite OS reload. thats because all the diags passed.

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