Windows 8.1 Will not Allow me to Install the Drivers for Officejet 4500 Series

Hi....I just purchased my new Laptop running Windows OS 8.1. I tried to install the Software for my
HP Officejet J4500 Series and the install process Stops with this MESSAGE:
"HP Officejet 4500 Series. The Operating System on this Computer is not Supported. The installation
cannot continue until this is resolved
Supported: Windows 2000 Windows-XP 64 bit"
I love my Officejet J4500 it has never failed me. I purchased this printer 3 years ago from Best Buy.Is their a New Software Drives that I can Download so that my J4500 will operate with my Win-8.1 OS ??
What suggestions do you have for this problem... Thank you for your Help with this....Rginarizona

Hi,
Try
HP Printer wizard
http://ftp.hp.com/pub/printers/hppiw/hppiw.exe?jumpid=ex_r4155/hho/ipg/ccdoc/piw/
Download and Run the HP Windows 8 Printer Install Wizard
Regards

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Process:         App Store [614]
Path:            /Applications/App Store.app/Contents/MacOS/App Store
Identifier:      com.apple.appstore
Version:         1.0.2 (63.1)
Build Info:      Firenze-630100~1
Code Type:       X86-64 (Native)
Parent Process: launchd [107]
Date/Time:       2011-10-09 23:16:25.809 -0600
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          606856 sec
Crashes Since Last Report:           18
Per-App Interval Since Last Report: 20 sec
Per-App Crashes Since Last Report:   18
Anonymous UUID:                      AD72D7A4-83DA-4BB2-96C0-F182941E3B24
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10038aa70 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
    0   CoreFoundation                      0x00007fff862a77b4 __exceptionPreprocess + 180
    1   libobjc.A.dylib                     0x00007fff8190af03 objc_exception_throw + 45
    2   CoreFoundation                      0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
    3   CoreFoundation                      0x00007fff862a7564 +[NSException raise:format:] + 148
    4   AppKit                              0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
    5   AppKit                              0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
    6   AppKit                              0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
    7   AppKit                              0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
    8   AppKit                              0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
    9   App Store                           0x000000010001c840 0x0 + 4295084096
    10 AppKit                              0x00007fff86502444 -[NSControl drawRect:] + 405
    11 AppKit                              0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
    12 AppKit                              0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
    13 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    14 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    15 AppKit                              0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
    16 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    17 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    18 AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
    19 AppKit                              0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
    20 AppKit                              0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
    21 AppKit                              0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
    22 AppKit                              0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
    23 AppKit                              0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
    24 AppKit                              0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    25 AppKit                              0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
    26 AppKit                              0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    27 AppKit                              0x00007fff863ffa91 loadNib + 226
    28 AppKit                              0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    29 AppKit                              0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    30 AppKit                              0x00007fff863fc35b NSApplicationMain + 279
    31 App Store                           0x00000001000013f4 0x0 + 4294972404
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   libSystem.B.dylib                 0x00007fff8013c0b6 __kill + 10
1   libSystem.B.dylib                 0x00007fff801dc9f6 abort + 83
2   libstdc++.6.dylib                 0x00007fff86e915d2 __tcf_0 + 0
3   libobjc.A.dylib                   0x00007fff8190eb39 _objc_terminate + 100
4   libstdc++.6.dylib                 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
5   libstdc++.6.dylib                 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
6   libstdc++.6.dylib                 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7   libobjc.A.dylib                   0x00007fff8190afa2 object_getIvar + 0
8   com.apple.CoreFoundation          0x00007fff862ff969 -[NSException raise] + 9
9   com.apple.AppKit                  0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
10 com.apple.AppKit                  0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
11 com.apple.AppKit                  0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
12 com.apple.AppKit                  0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
13 com.apple.AppKit                  0x00007fff863ffa91 loadNib + 226
14 com.apple.AppKit                  0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
15 com.apple.AppKit                  0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
16 com.apple.AppKit                  0x00007fff863fc35b NSApplicationMain + 279
17 com.apple.appstore                0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0   libSystem.B.dylib                 0x00007fff80106c0a kevent + 10
1   libSystem.B.dylib                 0x00007fff80108add _dispatch_mgr_invoke + 154
2   libSystem.B.dylib                 0x00007fff801087b4 _dispatch_queue_invoke + 185
3   libSystem.B.dylib                 0x00007fff801082de _dispatch_worker_thread2 + 252
4   libSystem.B.dylib                 0x00007fff80107c08 _pthread_wqthread + 353
5   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 2:
0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 3: WebCore: LocalStorage
0   libSystem.B.dylib                 0x00007fff80128a6a __semwait_signal + 10
1   libSystem.B.dylib                 0x00007fff8012c881 _pthread_cond_wait + 1286
2   com.apple.JavaScriptCore          0x00007fff8776e690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3   com.apple.WebCore                 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4   libSystem.B.dylib                 0x00007fff80126fd6 _pthread_start + 331
5   libSystem.B.dylib                 0x00007fff80126e89 thread_start + 13
Thread 4:
0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff700262f8 rcx: 0x00007fff5fbff348 rdx: 0x0000000000000000
rdi: 0x0000000000000266 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff360 rsp: 0x00007fff5fbff348
   r8: 0x00007fff70029a60   r9: 0x0000000000000063 r10: 0x00007fff801380fa r11: 0x0000000000000202
r12: 0x00007fff8632cb09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00007fff8013c0b6 rfl: 0x0000000000000202 cr2: 0x00007fff70d6dfd0
Binary Images:
       0x100000000 -        0x100044fff com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
       0x100065000 -        0x10018eff7 com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
    0x7fff5fc00000 -     0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
    0x7fff8004e000 -     0x7fff8006ffff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
    0x7fff80070000 -     0x7fff800b1ff7 com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
    0x7fff800b2000 -     0x7fff800c3ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
    0x7fff800c4000 -     0x7fff800ecfff com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
    0x7fff800ed000 -     0x7fff802aefef libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
    0x7fff802f3000 -     0x7fff802f5fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
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    0x7fff803d0000 -     0x7fff8049cfff com.apple.installframework 596 (596.1) <ED491B89-5D44-533B-5589-622F21EB4D16> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
    0x7fff8049d000 -     0x7fff807d1fef com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
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    0x7fff818f3000 -     0x7fff818f9ff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
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    0x7fff828bd000 -     0x7fff82d00fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x7fff82d01000 -     0x7fff82d50fef libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x7fff82d51000 -     0x7fff82da4ff7 com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x7fff82da5000 -     0x7fff82daafff libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
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    0x7fff8a4c3000 -     0x7fff8a597fe7 com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x7fff8a598000 -     0x7fff8a624fef SecurityFoundation ??? (???) <6860DE26-0D42-D1E8-CD7C-5B42D78C1E1D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x7fffffe00000 -     0x7fffffe01fff libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib

From the menu bar, select
           ▹ About This Mac
Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

HT201269 my iphone will not allow me to press the sync button, any suggestions

my iphone will not allow me to press the sync button. It is showing as greyed out. Any suggestions ?

I am having the same issue. After hunting around on the community boards for a while, I noticed that ZoneAlarm Firewall came up fairly often as causing issues with syncing. I re-activated the firewall that came bundled with my less-than-a-year old Windows 7 pc and completely uninstalled ZoneAlarm. I dragged and dropped one of my playlists to the iPhone 3GS and then most of my music then came back, but I am still unable to get all my custom ringtones (created in i ringer) to reload. I've tried dragging and dropping to no avail (I use "manually manage" because I add audio books from the library).
Others have posted these same issues and the odds that we are all doing the same exact wrong thing seems astronomical - there must be an issue with the latest firmware update. Different iPhone versions, different OS on computers, PC v Mac - all having problems after the latest update. Coincidence? Hmmmm!
If you do have ZoneAlarm, it might be worthwhile to change that...

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from

I am trying to use photomerge compose. I open one standard jpeg image and one image that is my business logo in a png format. When I select the png image, to extract the logo from it, it appears as all white and will not allow me to select the logo from it. It has worked in the past but I downloaded the update today and photomerge will not work correctly. Any ideas?

hedger,
How do you expect anyone to help when we don't know a darned thing about the file, abut your setup, exact version of Photoshop and your OS, machine specs, etc.?
BOILERPLATE TEXT:
Note that this is boilerplate text.
If you give complete and detailed information about your setup and the issue at hand,
such as your platform (Mac or Win),
exact versions of your OS, of Photoshop (not just "CS6", but something like CS6v.13.0.6) and of Bridge,
your settings in Photoshop > Preference > Performance
the type of file you were working on,
machine specs, such as total installed RAM, scratch file HDs, total available HD space, video card specs, including total VRAM installed,
what troubleshooting steps you have taken so far,
what error message(s) you receive,
if having issues opening raw files also the exact camera make and model that generated them,
if you're having printing issues, indicate the exact make and model of your printer, paper size, image dimensions in pixels (so many pixels wide by so many pixels high). if going through a RIP, specify that too.
etc.,
someone may be able to help you (not necessarily this poster, who is not a Windows user).
a screen shot of your settings or of the image could be very helpful too.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

I just downloaded an update and my sophos anti-virus is going beserk. It will not allow me to remove the threat when I unlock the quarantine manager and I have no idea of what to do

I just downloaded an update and my sophos anti-virus is going beserk. It will not allow me to remove the threat manually when I unlock the quarantine manager and I have no idea of what to do.

The malware it's finding is probably Windows malware attached to e-mail messages. What are the names of some of those things? Assuming they're not Mac malware, allowing Sophos (or any other anti-virus software) to remove them could cause problems. For example, if they're attached to e-mail, removing them improperly by simply deleting the message file will leave the malware on the e-mail server, and it may very well end up getting re-downloaded when your mail client syncs with the server. It may also corrupt the mailbox.
If you actually ever see a malware name starting with MacOS or OSX (I forget which one Sophos uses), then you will need to worry, and should not assume that the malware can be completely removed by anti-virus software of any kind.

HT3275 Time machine at home and it will not allow me to remove the listing of my external hard drive from the excluded files list.

Please help guys, I have a Time machine at home and it will not allow me to remove the listing of my external hard drive from the excluded files list.
I am trying to use time machine to back up the hard drive. For backing up from Macbooik pro and Imac, there is no problem. It seems to not want to allow the external drive to be removed from the Excluded list and as such will not back up from it.
Is there a way to be able to transfer files (music, movies etc) to time machine, format the external drive then put the files back to hard drive?
Sorry it is a long winded question but it is driving me nuts that I cant sort this out.
The <Macbook and Imac are both running mountain lion.
Thanks Guys

As for the hard drive to which you have never been able to write, is it by any chance in NTFS format? OS X can read NTFS for importing files, but it does not contain code for writing on an NTFS volume. That's a choice, not a bug.
There is third-party software available to install NTFS-writing capability into OS X. An example is Paragon NTFS for Mac OS X. Another alternative would be to use a disk format that both Macs and Windows systems can use for both reading and writing; this would require either a new drive or erase the existing data.
If by "the new system software" you mean OS X 10.9 Mavericks, you may want to repost that portion of your query in the Mavericks forum at https://discussions.apple.com/community/mac_os/os_x_mavericks . I haven't made the leap yet.
I don't know what other problems you have been having, so I cannot comment on them. You don't seem to have any other recent postings on these forums.

HT201269 I am trying to restore an old back up to a new phone but it will not allow because it says the "old iphone" password is incorrect but the password I am using is the only password I have?? Help? What does this mean?

I am trying to restore an old iphone to a new iphone but it will not allow becaue it says the "old iphone" password is incorrect but the passwork I am using works for my ITunes account and is the only password I have..?? Please help!! Thank you.

When using the iPhone with the Windows OS, you need to have the Apple Mobile Device Service running. It should start automatically when you start the computer, but sometimes things happen. Use this support document to try and restart the service. See if that helps.
http://support.apple.com/kb/TS1567

Input Text will not allow me to access the correct answer!

Hi All
i am trying to create a simple quiz in school. I have one test question which requires the answer to be -1.
I have created Input text and assigned the variable answer for this question.
I have a button with the following AS2 script:
on (press, keyPress "<Enter>") {
    if(answer eq "-1" or answer eq "minus 1"
       or answer eq "Minus 1" or answer eq "Minus one" or answer eq "minus one")
    {_root.gotoAndStop(2)
    } else
    {_root.gotoAndStop(3)
Firstly whatever you type the numerical keys are immobilised on the keyboard when the .SWF file is built
Secondly I cannot enter the correct answer!! If I type in Minus 1 etc it goes to frame 3.
I have tried flags rather than frame numbers - same problem.
i have tried remaking the quiz as a separate file.
using CS4 and CS5 flash - windows 7 PC.
Please help!!
teacheRuss

A: Input Text will not allow me to access the correct answer!

Ned
Thanks for the reply. I had instances for all elements but had code on teh but (Instance Enter). I have tried your code with my instance names. The button is Q1 (I was going to add more if it worked). The vaiable name for the Insert text box is ans1 so I used the code below. I added the code to frame 1 in teh timeline. I think this is what you meant so a frame script as opposed to a buton script. i have always scriped buttons (very simple). I have played around with the trace(); function but i am not sure where to run it from. I have added it to the script below. I tried Q1 which is the button and ans1 (variable). It must be wrong as I cannot see any output. Last thing. Is it not right ot use eq and or?? I am using Actionscript 2.
The disabled keys is the same running the code on my mac and pc!
Q1.onRelease = function() {
    if(ans1.text == "-1" || ans1.text == "minus 1" || ans1.text == "Minus 1" || ans1.text == "Minus one" || ans1.text == "minus one") {
         _root.gotoAndStop(2)
     } else {
         _root.gotoAndStop(3)
trace(Q1);

My Mac will not allow me to downlode the latest iTunes and now I can not connect my phone and computer. THis is very frustrating! HELP!!!

Get more information about your computer. Go to the Apple in the upper left corner of any window, then "About This Mac". Write down what it says about "version"and report that here. Now continue to "More Info..." Copy and paste the information here, but omit the serial number and Hardware UUID (if present).
Even my 12 year old Mac lets me download the newest iTunes. Of course I can't install it but any computer can download the installer files so we need to know precisely what you are trying and what error messages you are seeing.

Firefox will not allow me to install any plugins or add-ons. Each time i try i get an error code

Firefox will not allow me to install any plugins or add-ons. Each time i try i get the following error code: Firefox could not install the file at https://xpi.seoquake.com/seoquake/seoquake-2.6.6xpi because: Unexpected installation error Review the Error Console log for more details. - 203.
Any help with this will be greatly appreciated

I have this same error
Unexpected installation error -203 when installing add-ons
windows 7 64 bit
i am just curious how to save book marks in my profile before I create new profile
firefox 3.6.12

Windows 8.1 Will not Allow me to Install the Drivers for Officejet 4500 Series

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