Windows 8.1 with .mov files crashing

I have spent 12 hours with the so called professionals at Microsoft trying to get my daughters laptop to open .mov files.
This is as I write an unresolved issue that a tier 2 technician is supposed to be responding to today 05/01/15.
Although unresolved it made me wonder if this problem is unique to windows 8.1.
The answer would seem to be NO.
I booted up my old desktop PC running windows 7 32 bit with media player 11.
Guess what. The files don't crash the explorer window or indeed media player, although they will not open either.
As these files have been on my desktop for maybe two years I have to ask is this due to some update posted by either Microsoft or Apple as part of a compatibility enhancement?
I cannot be certain, but I feel sure they used to open with no problem at all.
Apple or Microsoft?
I will keep you posted as to the outcome of my discussion with Microsoft.
In the meantime has anyone else had a similar issue and managed to resolve it?

I have tried lots of fixes including renaming files. The only thing that works for me is to remove the following windows updates:
KB2995388
KB2975719
Turn off auto updates before you start as you need to reboot afterwards.
I set auto update to the download but let me choose option otherwise these 2 re install themselves.
I'm hanging on for our free upgrade to Win 10 now....

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Hi MartinSalteruk,
Thanks for contacting Adobe Forums,
As I understood you are only getting issues with .mov files, Please check if you Quicktime player installed on the system.
if not click here to download the Quicktime player
Regards,
Sandeep

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Anyone know how to optimize my system to play these .MOV files so the can be worked with?
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Back up all data. Don't continue unless you're sure you can restore from a backup, even if you're unable to log in.
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Step 1
If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
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KB2975719
KB2995388
Thats the error details:
Faulting application name: explorer.exe, version: 6.3.9600.17284, time stamp: 0x53f816dc
Faulting module name: mfmp4srcsnk.dll, version: 12.0.9600.17334, time stamp: 0x5407ae99
Exception code: 0xc0000094
Fault offset: 0x0000000000096125
Faulting process id: 0x1784
Faulting application start time: 0x01d025ba27ab7e45
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\mfmp4srcsnk.dll
Report Id: ef132683-91ad-11e4-8335-94de80ae74b4
explorer.exe
6.3.9600.17284
53f816dc
mfmp4srcsnk.dll
12.0.9600.17334
5407ae99
c0000094
0000000000096125
1784
01d025ba27ab7e45
C:\Windows\explorer.exe
C:\Windows\System32\mfmp4srcsnk.dll
ef132683-91ad-11e4-8335-94de80ae74b4

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ri-olson
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I have succeeded in mapping my TC’s hard drive to my desktop Windows (XP Professional) computer. I have also changed the iTunes Music folder location on that computer to the folder on the TC’s hard drive that contains my MP4 movie files.
My problem is that I don’t know how to make my movie files show up in iTunes. I assume, but don’t know that, because my iTunes Music folder is now designated as being on the TC, whatever I do will not use a lot of hard drive space on the XP desktop. Nevertheless, I need to know before I try it because my movie files are exponentially larger than the available disk space on the XP. In short, what do I do to get the movie files that reside on the TC to show up in iTunes without taking up a bunch of the XP’s disk space? Any help will be appreciated.

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http://discussions.apple.com/thread.jspa?threadID=1356500&tstart=31
PROBLEM STATEMENT:
My 4:3 movies, exported from FCE in QT-with-conversion formats (any 4:3 format) - appear in iDVD with gray side-pillars (as expected for 4:3) AND with a black line (letter-boxing) at top and bottom - as would be for 16:9. It appears the aspect ratio is also distorted i.e. 16:9. (The iDVD project is set to 4:3.)
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In the Preview window > top frame > middle button
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!http://i533.photobucket.com/albums/ee340/gogiangigo/Picture1-4.png!

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Screengrabs:

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This sounds similar to what I reported in, "Problem viewing video in QuickTime 7.5.5" http://discussions.apple.com/thread.jspa?threadID=1864506&tstart=105
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Setting up iTunes on a Windows computer to use movie files on Time Machine?

I posted this question in the TC Forum, too, but upon reflection thought that I should do so here, too.
I have succeeded in mapping my TC’s hard drive to my desktop Windows (XP Professional) computer. I have also changed the iTunes Music folder location on that computer to the folder on the TC’s hard drive that contains my MP4 movie files. I want to be able to leave iTunes open in the XP desktop at all times so that I can stream movies from iTunes to my Apple TV whenever I want. Currently, I am using iTunes on my MBP with Apple TV. The problem with that is that the MBP has to be awake and iTunes open. That’s a problem because I like to close the MBP when I am not using it.
My problem is that I don’t know how to make movie files on the TC show up in iTunes on the XP desktop. I assume, but don’t know that, because my iTunes Music folder is now designated as being on the TC, whatever I do will not use a lot of hard drive space on the XP desktop. Nevertheless, I need to know before I try it because my movie files are exponentially larger than the available disk space on the XP. In short, what do I do to get the movie files that reside on the TC to show up in iTunes on the XP desktop without taking up a bunch of the XP’s disk space? Any help will be much appreciated.

Winston – Thanks for your advice. Thanks to you, I seem to be pretty close to having this thing under control. After I designated the movies folder on the TC as my Music folder in iTunes, I double clicked on a couple of the files and each immediately showed up in my iTunes movies folder. They also streamed to my Apple TV without incident. So far so good.
My original movies folder on the TC is named M4V Movies. Somehow, iTunes created a subfolder in my M4V Movies folder, named it Movies, and moved the two movie files I had double clicked on there. From this I inferred that any movie I moved into the M4V Movies\Movies folder would show up in iTunes. Unfortunately, it didn’t work that way, as I moved another movie file from M4V Movies to the Movies subfolder and the file I had moved there didn’t appear in iTunes.
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Quicktime .mov files crash multiple applications.

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