Windows 8.1 with officejet 4620

I've been up and down the HP web sites only to find nothing to resolve my poblem. That being:
When I bought the Officejet 4620 it was compatible with my XP using the CD that came with the printer.
Now, I have windows 8.1 and tried using the CD from the 4620 and windows 8.1rejected it.. saying it only covered XP, Vista and 7 version. I can't help but think HP would have created a cd to have that 4620 work on the 8.1. BUT, if I have to buy a new printer, only bcause HP is focusing on sales, rest asure the new printer won't be HP.

Hi,
Creating a new CD will cost heaps to end users. You can download the following package and install on your computer:
http://ftp.hp.com/pub/softlib/software12/COL42011/mp-108821-3/OJ4620_1315.exe
It costs you nearly nothing.
Regards.
BH
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How do i copy full 8 1/2 x 14 with officejet 4620?

how do i copy full 8 1/2 x 14 with officejet 4620?
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Hello Hooper4848
Glad to hear you can now copy/scan your legal documents.
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Officejet 4620, not compatible with windows version installing driver 64bit

Hi (October 1, 2014, 9:15 am PST)
When I run OJ4620_Basci64_1315.exe I get the following error msg:
The version of this file is not compatible with the version of Windows you're running.
Check your computer's system information to see whether you need an x86(32-bit) or
x64(64-bit) version of the program and then contact the software publisher.
My system is
Lenovo WIN 7 Premium
64-bit Operating system
Please advise if you have any idea how I can get the driver installed.
Thank you
Geoff

Hello there! Welcome to the forums Geoff aka @gml00 ,
I would suggest trying the driver I have linked you to below for installing your Officejet 4620 on Windows 7.
HP Officejet Full Feature Software and Driver
That driver should work! Let me know how it goes
R a i n b o w 7000I work on behalf of HP
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Hp officejet 4620 series doesnt display on my windows 8.1 to connect to scan

This is a new printer purchased in 2014 hp officejet 4620 series doesn't display on my windows 8.1 to connect to scan.It does detect in HP AIO Remote app in windows 8.1 as seen on left but when i click on scan there it open hp scan and capture app and says unable to contact device as shown on right. I do restart my printer and PC at those times but sometimes also restart my wireless router. my internet has high speed of 115Mbps with Comcast. There is no problem with the internet provider problem should be with the printer it doesn't show up wirelessly in the laptop or else problem should be with the hp scan and capture app for not detecting the printer either way i didn't get any solution. This is always the same problem i face daily. Someone please do help in solving this its so frustrating when the device doesn't get detected to print and scan.

Hi @reshmi,
Welcome to the HP Forums!
I am sorry to hear about your frustration you are having with your HP Officejet 4620 not being able to scan on Windows 8.1. But I am happy to help you with this issue!
Are you able to make copies with your printer? (This way we know the hardware is functioning properly.)
I would recommend the following guides:
A 'No Computer Detected' or 'Connection Error' Message Displays When Scanning for HP Officejet 4610 ....
Printer Does Not Maintain Wireless Connection.
(Even though the guide titles may not match your issue, I believe the solutions will help.)
To verify if this is an issue with your HP Scan and Capture app, please try one of the alternate methods of scanning in this how to scan guide, Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers. Select How to scan without HP software, and let me know if one of those methods work for scanning or not.
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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OfficeJet 4620 regularly loses connection with HP drivers - but is still connected to network

Hello,
I recommended an HP OfficeJet 4620 printer for my parents a few months ago. I'm about to leave for a new job and want to make sure it's working properly before I do. Their home network uses a Motorola SBG6580 cable modem as a WAP, but the following problems have also been observed when using other routers. There are at least four computers hard-wired to the network (Windows 7/8).
The printer has been configured to connect to the wireless network, with excellent signal strength and a DHCP lease of 192.168.1.17 - a static IP configuration with no lease has also been tried, it doesn't seem to help at all. The printer's webserver is always accessible at this IP address, and the printer's LCD screen always reports that it is connected.
When using the latest official HP drivers to communicate with the printer (whether 'full featured' or 'driver only'), all functionality is available - scanning, printing, retrieving ink level, etc. - for at least a few hours. After a day or two, perhaps after the printer enters standby/low-power mode, or after an incoming phone call (i.e., potential fax) the printer connection is no longer available. The exact error message given by HP Printer Assistant is 'the computer is unable to establish two-way communication with the device'. Print requests go unfulfilled, the scan-to-computer service goes offline, and so on. However, when the HP driver is uninstalled and the Windows 8 OEM driver for this printer (as provided by Windows Update) is used, printing always works. Manually power-cycling the printer and resetting the IP address used by the HP driver can fix this problem and allow printing/scanning to resume, but only for a limited amount of time.
The following troubleshooting steps have already been tried:
- Configure printer to use a static IP/gateway/etc. - doesn't really matter, the printer is always connected at the same IP
- Power-cycle router, reset router to factory defaults, use different router - no effect
- Restarting clients, or HP services, etc. - no effect
- Connect printer via USB to each client and use 'Convert to Wireless' afterward - doesn't really do anything useful
- HP Print and Scan Doctor - doesn't report any problems when successfully connected, and isn't helpful at all when it isn't
- Move printer closer to WAP - signal strength is excellent, there's no other interference and the printer webserver is always accessible with no problems
- Disable firewalls, etc. - no effect
- Firmware / driver updates - everything is already up-to-date
The following actions are not acceptable solutions to the problem:
- Connect printer via USB and use SMB/HomeGroup to share it
- Use only the Windows 8 OEM driver (no scanning functionality, and driver doesn't show up in Windows Update for Win7)
If I can't resolve this problem, they will likely return the printer as defective to the retailer and buy a different brand instead.
Thanks for your time.

Hi,
When connecting to your network via the computer, insure you set sharing to enabled. Turning off sharing when connecting to your network in Win 8 can sometimes cause a disconnect
I was an HP employee
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HP Officejet 4620 won't scan to Mac with OSX 10.10

After upgrading to OSX Yosemite, I've had a series of problems with my MacBook being able to find my printer. I've deleted the printer, reinstalled, cycled the router, updated, emptied the cache - you name it. Now, my MacBook sees the printer for printing but won't communicate for scanning. Help?

Hi there @BillSpohn , welcome to the HP Community,
I read your message about your scanning troubles and have a few steps in mind for you that should work. Please try these steps in order that I have posted them in. Make sure the printer will produce copies successfully before any software troubleshooting, which will test the printers hardware to ensure the printer is in good functioning order first.
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the Mac
Download and install the Full Driver here: HP Officejet 4620 series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
Try scanning now and it should be functioning for you again.
Good luck
R a i n b o w 7000I work on behalf of HP
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So, my Macbook Pro with retina display only prints in black and white. My printer, officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

So, my Macbook Pro with retina display only prints in black and white. My printer, Officejet 4620 series [555DE4], is not the problem. I want to know how to be able to print in color as well??

In the Print dialog, select the Color Matching tab and then select Vendor Matching.

Photoshop Elements 12 no longer see's my scanner. So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

So I cannot scan my pictures, help. Windows 8.1 with HP Officejet 6500A Plus printer. Scanner works with other programs in my PC. Problem is PS12

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

Software for HP Officejet 4620 with MAC OS X,10.7.5

Hello
I want to install HP Officejet 4620 with MAC OS X,10.7.5, but it says there is no software update available. I tried several times with different software direct from HP , but it did not work
Thanks for sending me the right link :-)
Best regards HJ

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-107215- 1&cc=us&dlc=en&lc=en&os=219&product=5191646
Most office jet printers are not very smart, so you may have to run a setup program (included in the download) to "discover" the printer.

How do I get my HP OfficeJet 4620 to print with Mavericks?

How do I get my HP Officejet 4620 to print with Mavericks?

By downloading and installing the v10.9 Mavericks driver here > Software & driver downloads HP Officejet 4620 e-All-in-One Printer | HP® Support
Then open System Preferences > Printers & Scanners > Print then click ➕ to add the printer.

Officejet 4620 All in one Not printing even with new cartridge

My printer has suddenly stopped printing.
There are no error messages.
My ink level is full.
It slowly started "running" out of ink as I was printing.
New cartridge.
Cleaned printer heads twice.
Ran print quality report and it acted like it was printing but didn't.
Any ideas??

The document here may help resolve black not printing on your Officejet 4620. Be sure to check the vents, if they are blocked the printer will appear to be running out of ink early in the cartridge life.
If the troubleshooting steps there do not resolve the issue I sould suggest you contact HP, 1-800-HPINVENt if you are in the US or see the document here for elsewhere. They may be able to help resolve the issue even if the printer is not in warranty as described in this post.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Officejet 4620 prints from HP Printer Assistant but shows as offline for normal print jobs

I just purchased an Officejet 4620 to use wirelessly on our home network -- we have two Thinkpads running Windows 7 64-bit. I followed the installation instructions and successfully printed out test pages using both the Printer Properties page in Windows and the HP Printer Assistant (which, by the way, shows that the printer is online and ready). However, when I try to print from any other program (Word, Chrome, etc.), after a moment or two I get an error message saying the printer is offline and asking if I want to cancel the print job. Yet when I check the online status, it again shows that it is online and I can, again, successfully print a test page.
What could possibly be causing this? It makes no sense to me.
Thanks in advance for your assistance.

Hi oyfpro,
The Xfinity router may need some tweaking.
Login to your router using the provided instructions by Xfinity and navigate to the wireless settings.
Change the channel to 11 or something less crowded.
Change the network encryption to WPA2 as it is the most secure and most reliable.
Last but not least, update the firmware on the Xfinity router to make sure it's fully up to date with everything.
Thanks.

I can't print scan or fax from my HP OFFICEJET 4620 on the microsoft 8.1 operating system

Help! I am getting the error message scanner unreachable when trying to print or fax continue to get error messages. The disk included with the printer is not campatible with the 8.1operating system. I went to HP for a driver to fix this problem but Hp had an an error message on their website. Thank you

Hi @Nannu ,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Officejet 4620 Printer and loading the drivers for Windows 8.1. Here is a link to the HP Print and Scan Doctor. The HP Print and Scan Doctor will run a check on your system and check your printer.
Are you able to make a copy on the Printer?
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source.
Hope this helps.
Thanks.
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HP Officejet 4620 won't copy or scan but will print

My HP Officejet 4620 all in one printer won't copy or scan, but it will print. When trying to scan, my computer first shows a window "preparing to scan" then it changes to a window "scanner unreachable". When trying to copy the printer indicates "now copying page 1/1" but it never produces a copy. The light never goes across the flat glass, photographing the image to be scanned or copied.

Hello @Alan_Mc,
Welcome to the HP Forums!
I understand when you scan a document it states scanner unreachable and you cannot copy a document either. I will do my best to assist you! I would recommend following this entire HP document on A 'Scanner Unreachable' or 'An error occurred while scanning' Message Displays when Scanning on the ....
Since you cannot copy a document either, there might be something wrong with the scanner glass. Also, the light doesn't appear. If so, then follow this entire HP document on A 'Scanner Failure' Message Displays on the All-in-One Control Panel and You Cannot Scan, Copy, or F...
I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Officejet 4620 Refuses to print black!

Have an Officejet 4620 printer hooked to a Windows 7 computer that absolutely refuses to print any black ink. I've run a dozen print head cleanings, updated firmware and software and installed all new HP ink and nothing has helped. The printer hasn't printed a single ream of paper yet and already it's as useful as a doorstop.
I've performed every HP support suggestion with ZERO changes. The colors print perfectly, but not one pinpoint of black ink hits the paper.
I've been a computer nerd since 1973 and I know what clogged heads and low ink situations look like and this isn't it.
Furthermore, I am the "computer 'go to' guy" at my senior center and people ask me for help with their issues all the time. I've seen this exact same scenario on two other people's HP inkjet printers. One lady unplugged the machine and gave it to me then went and bought a new one. One lady's printer miraculously started print perfectly after two days.
My point is that there's something wrong with these printers that causes them to stop printing with black ink. HP support has no solution other than checking the venting, using authentic HP products, running head cleaning, etc.
Judging by the number of posts regarding this NO BLACK INK issue, this is not an isolated issue, but HP doesn't seem willing to acknowledge that there's a problem. Like other posters on this forum, it's starting to feel like I've been scammed.
Why do other inkjet printers have removable print heads, but the OJ 4620 doesn't?

Hi @HelperGirl
Although I am glad to hear that you managed to get your printer working again, I am a little curious about your phone support experience. I am going to send you a private message, please check the little envelope on the top right hand corner of the forums page to check your Forums inbox.
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Sunshyn2005 - I work on behalf of HP

Windows 8.1 with officejet 4620

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