Windows 8.1 won't recgonize Z10

Have BBZ10 and recently purchased a new computer (Dell XPS 15). I tried to connect the phone to the computer and it will not recognize it despite trying various techniques on simular posts. My device connects to my other machine that runs 8.1 but that machine only has USB 2 whereas this machine uses USB 3 only. I have tried updating drivers in device manager, deleteing them and reintalling, have reinstalled Link about a dozen times, Mass Storage ON/OFF, Airplane mode, WIFI off, all the USB ports, downloaded various USB drivers from RIM, and still no luck. The phone will charge when connected via USB but the computer will not recognize it nor will the phone show it being connected to a PC.
Something that I have also noted that I have not yet read in other posts is that my PC will detect the phone just as it starts back up (during reboot of phone). It will add it in the Device Manager quickly under "Blackberry" with a USB icon all on its own, not under the USB tree. As soon as it installs the "device software" it goes grey and I cannot get my PC recognize the device.
I am using the latest edition of the Dell XPS 15 with no additions and it is running Windows 8.1 as installed by dell. The device will connect if I enable WIFI connection but will not connect otherwise. Does anyone have an suggestions or a link to a solution that worked?
Thanks for your time.
Solved!
Go to Solution.

Also check in the Windows Device Manger to see if the Z10 is listed preceded with a yellow triangle or exclamation mark..

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Windows 8.1 won't recgonize Z10

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