Windows 8.1 x64 error 0x80070002 While System Restore

Today, I downloaded a file while Widows Defender was updating and it did not warn me about a virus. Now when I try to open Widows Defender, it says Windows cannot find 'C:\Program Files\Windows Defender\MSASCui.exe' so I tried to restore. then when
I click System Restore, it gives me Error 0x80070002. Also, when I try to find the file that caused all this, it shows up as an incomplete download then it deleted itself when I came back to my downloads folder.

Hi
Open up an elevated command prompt and type in the following: sfc /scannow
Also look here for copies of the file:
C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6000.16386_none_5585eece5b4407f1
C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6000.16420_none_55c0ce805b18c568
C:\windows\winsxs\x86_security-malware-windows-defender_31bf3856ad364e35_6.0.6000.20516_none_565b3cf37428e14b
They are hidden folders so you must first change your folder options.
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.

Description of Issue:
Optical Drive is not recognised in Windows 8.1 (x64), or in UEFI System Diagnostics.
Steps to Recreate:
UEFI:
Boot PC into UEFI System Diagnositcs (F2 at POST)
Component Checks
Optical Drive
Sequential Check
Error: Not Optical Drive Installed.
Windows 8.1 (x64):
Run Device Manager
Error: No DVD/CD Drives section.
Scanning for new hardware changes nothing.
Relevent System Specifications:
Laptop: HP Pavilion 15-n023sa (Vanilla build)
Optical Drive: HP DVDRAM gu70n
Steps Already Taken to Solve:
Replaced DVD drive with one from similar spec HP Pavilion. The gn70n hotswapped perfectly in the other machine. No change on problem laptop. Conclusion: DVD Drive is working, and there are no issues with Windows 8.1 (x64).
Removed DVD Drive. Rebooted computer. Log into Windows. Shutdown. Refit DVD Drive. Boot laptop. This attempts to solve hardware glitches with PnP devices; as well as helping to fix any intermittent loose connection problems. Conclusion: No change.
Ran Troubleshooting for Hardware and Devices, via the Control Panel. Issue Found: Hardware changes might not have been detected. Exploring more options just takes you through to http://social.answers.microsoft.com/search/en-us/?query=hardware+device, this is a 404 error page. Conclusion: Windows Help and Support is severely lacking. They show no more information than just that something has been detected as being wrong.
Ran the Microsoft FixIt Optical Drive Troubleshooter and Automatic Repairer. (http://download.microsoft.com/download/F/5/8/F586FB7C-78E0-40EB-AF41-4C925F803CAF/CDDVDWin8.meta.dia... The troubleshooter reported that the device could not be found. It recommended removing all power cables, switching the device off and various other things that have no relevence to laptop hardware troubleshooting. It then said if the problem still persists, contact the manufacturer. Conclusion: Windows Troubleshooting cannot fix the problem.
Run Windows Update to ensure all updates and definitions have been installed. Conclusion: Windows is fully up to date.
Run a full Rootkit and heuristic Malware scan, using Sbybot S&D 2.3; as well as a signature based scan using Windows Defender. Conclusion: Laptop is clean of rootkits and malware, to the best of my knowledge.
Notes:
The DVD Drive is NOT showing up in the Device Manager, OR in This PC.
The DVD Drive is NOT being detected by the UEFI System Diagnostics.
There is NO reference to the DVD Drive in BIOS, other than as a boot option, which is generic.
The DVD Drive, itself, DOES work, and has been verified on a different machine.
This question was solved.
View Solution.

Oh ok, that's fine. I was expecting to go through a first response resolution process. Once the gate keepers realise they're talking to someone who actually knows what they're talking about, it's usually pretty simple to skip through a lot of the script. Once you've got past the gate keepers once, it's usually easy to get a direct number for the actual resolution department.
Will they question why I've opened up the case to exchange a 1TB HDD for an 80GB HDD? (The only physical spare I have, atm). I know they'll understand, I'm only worried about giving them any reason to deny the warranty on such an extensive fix.

System Update 4 on Windows 7 64bit - An error occurred while gathering user information

Dear all,
I installed System Update 4 on Windows 7 64bit (X300 laptop) and keep getting "An error occurred while gathering user information" at about 9% of Searching for agent updates.
I tried searching Google and this forum for possible solutions, but without much success. I would appreciate any help on this.
Thanks in advance!

Hi,
in this situation try following:
open registry:
HKLM\Software\Wow6432Node\Software\Lenovo\System Update\Preferences\UCSettings\RunTime
check if the informations are correct.
In case not, then correct them.
- Try to run TVSU as Administrator (right-click on it and select Run as Administrator)
In case this will be of no use, then just go into the install folder of TVSU and there you will see the folder called "Logs". In there you will for sure find the exact information on what went wrong. Perhaps some proxy config, or just the server was unavailable.
Cheers

Windows 7 SP1 Installation Error - 0x80070002 - ERROR_FILE_NOT_FOUND

Hi,
I use Windows 7 Professional x64. I installed Readiness tool. It was completed successfuly.
CheckSUR.persist
Summary:
Seconds executed: 597
No errors detected
When I try to install Win7 Service Pack 1 (standalone installer), I get File not found error (0x80070002 - ERROR_FILE_NOT_FOUND). In CBS log, I see this error entry:
Info                  CBS    Failed to find file: x86_networking-mpssvc_31bf3856ad364e35_6.1.7601.17514_none_0c80f0c5176cbb85\Firewall.cpl [HRESULT
= 0x80070002 - ERROR_FILE_NOT_FOUND]
I checked whether Firewall.cpl exists in SP1 or not. When SP1 installer gave error message, I didn't close SP1 window (in order to avoid cleanup). I copied
windows6.1-KB976932-X64.cab file from temporary folder which was created by SP1 installer. I extracted this cab file to new folder by 7-Zip program. I looked into this folder.
I found x86_networking-mpssvc_31bf3856ad364e35_6.1.7601.17514_none_0c80f0c5176cbb85
folder that mentioned in CBS log. Firewall.cpl file didn’t exist in this folder.
Finally, I see that Firewall.cpl file doesn’t exist in required location in SP1 standalone installer
How can I solve the problem?
Thank you
CBS Log Details:
2011-04-04 19:57:19, Info                  CBS    Exec: Staging Package: Microsoft-Windows-RemoteFX-VM-Setup-LanguagePack~31bf3856ad364e35~amd64~tr-TR~6.1.7601.17514,
Update: INF_ts_wpdmtp, PinDeployment: amd64_synth3dvsc.inf-languagepack_31bf3856ad364e35_6.1.7601.17514_tr-tr_dcea92f58067a8c3
2011-04-04 19:57:40, Info                  CBS    Failed to find file: x86_networking-mpssvc_31bf3856ad364e35_6.1.7601.17514_none_0c80f0c5176cbb85\Firewall.cpl
[HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CBS    Failed to gather all required files. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CBS    Failed to gather all missing files for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT
= 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CSI
0000000e@2011/4/4:16:57:40.453 CSI Transaction @0x1253f30 destroyed
2011-04-04 19:57:40, Error                 CBS    Failed to pre- stage package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514 [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CBS    Perf: Stage chain complete.
2011-04-04 19:57:40, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Error                 CBS    Failed to process Multi-phase execution. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status:
0x80070002, failure source: Stage, start state: Resolved, target state: Staged, client id: SP Coordinater Engine
2011-04-04 19:57:40, Info                  CBS    Failed to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:40, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing. Continuing without it...
2011-04-04 19:57:40, Info                  CBS    Failed to add %windir%\winsxs\pending.xml.bad to WER report because it is missing. Continuing without
it...
2011-04-04 19:57:41, Info                  CBS    Reboot mark refs: 0
2011-04-04 19:57:41, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current:
Resolved, pending: Default, start: Resolved, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Stage, reboot required: False, client id: SP Coordinater Engine, initiated offline: False, execution
sequence: 314, first merged sequence: 314
2011-04-04 19:57:42, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514,
session id: 101457923, sample type: Standard
2011-04-04 19:57:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2011-04-04 19:57:42, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514,
current: Resolved, original: Resolved, target: Staged, status: 0x80070002, failure source: Stage, failure details: "(null)", client id: SP Coordinater Engine, initiated offline: False, execution sequence: 314, first merged sequence: 314
2011-04-04 19:57:42, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2011-04-04 19:57:42, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2011-04-04 19:57:42, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514,
session id: 101457924, sample type: Standard
2011-04-04 19:57:42, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2011-04-04 19:57:42, Info                  CBS    Enabling LKG boot option
2011-04-04 19:57:42, Info                  CBS    Restored system sleep block state: 0x80000000
2011-04-04 19:57:42, Info                  CBS    SPI: Error callback - 0x80070002
2011-04-04 19:57:42, Info                  CBS    Exec: Processing complete. Session: 30143207_2763256607, Package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
[HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:42, Error                 CBS    Failed to perform operation. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:42, Info                  CBS    Session: 30143207_2763256607 finalized. Reboot required: no [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2011-04-04 19:57:42, Error                 CBS    SPI: (CSPICbsClient::Finalize:737)Failed to finalize session hr=0x80070002
2011-04-04 19:57:42, Error                 CBS    SPI: (CSPICbsClient::ChangeState:519)Failed to finalize CBS session to install package hr=0x80070002
2011-04-04 19:57:42, Error                 CBS    SPI: (CSPCInstallTask::Execute:1010)Failed to install package with identity Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514
hr=0x80070002

From the CheckSUR log, I find one error regarding atiilhag.inf has been fixed. Please run SFC and the update readiness tool again until the logs give the all clear.
From CBS log, I notice the following error message.
"Failed to open the registry root: n/a, key: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePack\SPReview. er=0x2"
I suggest booting in Safe Mode and take the ownership of the registry.
1. Click Start -> type
regedit in the search box and press Enter.
2. Navigate to the following registry:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup]
3. Right click
Setup folder, choose permission, add everyone account into list with full permission.
4. Click
Advanced button, select the option for Replace all child object permissions with inheritable permission form this object.
After that, reboot in Safe Mode and run Standalone installer again to check the result. If the issue persists, I think the best efficient way is in-place.
In-place upgrade
http://support.microsoft.com/kb/2255099
http://www.sevenforums.com/tutorials/3413-repair-install.html
Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Thanks & Regards
Mark Louis

KB2785094 fails on Windows 8 Pro N with 0x80070002 "The system cannot find the file specified."

Hi,
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I've tried deleting everything in C:\Windows\SoftwareDistribution\DataStore and C:\Windows\SoftwareDistribution\Downloads. I've run DISM /scanhealth and /restorehealth.
I also tried running WUSA with the /log option to try to find which file exactly is not found, but when I opened the log file in Event Viewer, it was empty.
How can I found out which file is causing the error?

I found the answer here:
http://www.eightforums.com/windows-updates-activation/17523-kb2785094-failure.html
And also by checking the files updated on the KB page: I had deleted the Accessibility and System Tools folders under C:\ProgramData\Microsoft\Windows\Start Menu\Programs. Once I recreated both those folders, it installed without error. Probably
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Way to go Microsoft! Now I can't even move around my shortcuts without breaking stuff :)

Sysprep error in windows 7 a fatal error occured while trying to sysprep the machine

please any one help me i am struggling last 3 day with sysprep command,
I want to sysprep the windows7 system which is genuine professional version and updated with Microsoft patches, i installed all applications and drivers to that system,
When i doudle click sysprep icon selected oobe /generalize/reboot
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then i checked log file in prefeth folder
2009-11-24 16:17:22, Error [0x0f0073] SYSPRP RunExternalDlls:Not running DLLs; either the machine is in an invalid state or we couldn't update the recorded state, dwRet = 31
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Solution for the sysprep fatal error is to clean partner folder i.e. Go to Sysprerp folder i.e.
c:\windows\system32\sysprep\partner
Check below guide for more info...
http://www.vmwareandme.com/2013/10/solution-windows-8-and-windows-81-fatal.html
http://www.vmwareandme.com/2013/10/guide-fatal-error-occurred-while-trying_23.html
www.mytricks.in

Windows 8.1 Store error 0x80070002

Hi all.
First of all, I will link to this thread http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/windows-81-store-error-0x80070002-comprehensive/2b0ed3e1-1835-4517-97dd-0a7abb6ef74c?page=3 where I have started fixing my error.
Basically at the very beginning when I had this issue, I found out I couldn't open Windows Store or PC settings - it kept just closing immediately as soon as I opened it. I somehow managed to get back Store and PC settings through searching on the web through
various methods. At about the same time, I realised the Metro Apps were not working. I uninstall and try to reinstall but error 0x80070002 prevents this from happening. There are now ugly black crosses in the bottom right corner of the tiles.
In the above thread, I was told to run sfc /scannow and DISM tools
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So I thought after dealing with this errors by DISM, the Store would work. But unfortunately I'm still getting the 0x80070002 error.
I saw this thread https://social.technet.microsoft.com/Forums/windows/en-US/c4147bcc-a430-43fe-b4e9-f999552568da/81-store-apps-wont-load
And deleted the registry keys etc, XML files, ran the cmd and Powershell admin prompts but still to no avail!!
Where do I go from here...?

Hi，
Regarding to the permission issue, you can refer to the following links for more information
Win8: App: Modern: Apps fail to start if default registry or file permissions modified
http://support.microsoft.com/kb/2798317
and this blog:
http://blogs.technet.com/b/ouc1too/archive/2014/07/22/windows-8-1-store-apps-won-t-open-or-close-immediately-when-logged-on-as-a-domain-user-make-it-stop.aspx
Yolanda Zhu
TechNet Community Support

LogonUI.exe bad image - authui.dll error. Cant system restore or restore to factory settings

Hi,
My notebook which is a HP pavilion dm4 beats edition computer which runs WIndows 7 home premium, was just bought 2 months and I've been using it just for 2 months.
Yesterday morning it was working fine, and I didnt download any new software or do any changes but in the evening when i turned it on,
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LogonUI.exe - Bad Image
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When i try pressing f8 and go to 'last known good configuration' it goes to the error screen as well.
I tried pressing f8 and going to HP recovery manager and selecting system restore but it says no system restore points have been created, when I try to create one or go forward, it says the computer is running in a limited state and its not possible.
The option 'restore to factory settings' can not be selected, I dont know why. The cursor does not change colour of the option when it goes above it, and that option cant be selected.
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I cant chose system recovery, the option cant be selected.
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Normally starting windows or starting windows in safe mode gives the LogoUI.exe bad image error just before when I would normally scan my fingerprint or enter the password.
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But you can go to command prompt and go into dir you can view all my files. But just searching for C, it says directory of C was not found.
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Windows 8.1 refuses to shut off System Restore when I tell it to do so

This problem is driving me crazy! Windows 8.1 will not let me turn off System Restore.
My OS and programs are on a solid state drive. I realized the other day that I only had 8 GB of space left...even though I had not done any other installations. I discovered it was because the System Restore feature was taking up 50% of my drive (about 60 GB).
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course of its work.
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Hi,
You could use T. Kujala's method to clear the system restore point.
And then use group policy to disable the system restore function:
1. Click WIN+R key.
2. Type gpedit.msc to run box.
3. Navigate to
Computer configuraton>administrative templates>system>System restore
find
Turn System Restore Off
Enable it.
Karen Hu
TechNet Community Support

Unknown error occured, While I restore my backup of 3GS taken from differenct pc to iphone 5 on other machine, please tell me any resolution

There is a problem i keep on getting this error
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I have backup file from my previous phone 3GS (PC-1)
Now I am restoring the same file to my new iphone 5 (PC-2)
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or... put your photos in "My Pictures" in My Documents, and viola, itunes syncs it to the iphone. only one sentence needed =/
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I have been encountering some trouble when trying to install iTunes in my Windows Vista 64-bit PC. When I attempt to install it, it gaves me a HRESULT: 0x80070002 error. I have been looking on the internet for a solution to this and have already tried everything. I also have the same error code when trying to make Windows updates.
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I think it would be a good idea to scan for malware as malware often interferes with Windows Update.
Download Malware bytes and run a full scan, there is a free version:
http://www.malwarebytes.org/
In services, check the Window Update service. It should show as "started" and start up type automatic.
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Hi All,
system: windowsNT 2003 with SQL 2005
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Reply soon
jattxxx

Hi Jattxxx,
Which JDBC driver are you using?
There was a similiar problem when using the Microsoft SQL Server 2005 Driver for JDBC version 1.1 or an older version 1.2. Therefore, if you're using the MSSQL 2005 JDBC driver, I would recommend to replace it by a newer one of version 1.2 (*).
Best regards,
Guenther
The file "Microsoft SQL Server 2005 Driver for JDBC version 1.2" can be downloaded from:
http://service.sap.com/swcenter-3pmain
-> MS SQL Server -> JDBC Drivers and Tools.

Windows Server 2008 x64: Error on Shadow Copies tab

Pulling up the Shadow Copies tab on any of my drives gives the following error:
Initialization failed. Error 0x80040154: Class not registered.
Any ideas? Per the event log, the VSS service is starting and stopping successfully with no errors. No errors are being recorded in the event log when this error happens.

Hi Richard,
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cd %windir%\system32
regsvr32.exe /i eventcls.dll
regsvr32.exe /i swprv.dll
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regsvr32.exe vss_ps.dll
regsvr32.exe msxml.dll
regsvr32.exe msxml2.dll
regsvr32.exe msxml3.dll
regsvr32.exe ole32.dll
regsvr32.exe oleaut32.dll
regsvr32.exe es.dll
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David Shen - MSFT
worked for me on our 2008 R2 SP1 PDC server with file server (and DFS) role.
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IDM CC is showing always showing error 0x80070002 while downloading. why?

I am unable to download anything in firefox add on idmcc.
I have already uninstalled plugin and load it again too.

'''Solved:''' The older versions of IDM are not compatible with FF4. Even when we update the add-on, it doesn't work. Uninstall IDM from your system (Default Removal Setting worked for me) and install IDM v6.05 Build 14 or above. Hope it helps, like it helped me :)

Debug error message upon system restore?

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I booked time at the genius bar tomorrow but wanted to see if anyone else has run into this first.

Did you first prep the new drive?
Drive Preparation
1. Boot from your OS X Installer Disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu.
2. After DU loads select your hard drive (this is the entry with the mfgr.'s ID and size) from the left side list. Note the SMART status of the drive in DU's status area. If it does not say "Verified" then the drive is failing or has failed and will need replacing. SMART info will not be reported on external drives. Otherwise, click on the Partition tab in the DU main window.
3. Under the Volume Scheme heading set the number of partitions from the drop down menu to one. Set the format type to Mac OS Extended (Journaled.) Click on the Options button, set the partition scheme to GUID then click on the OK button. Click on the Partition button and wait until the process has completed.
4. Select the volume you just created (this is the sub-entry under the drive entry) from the left side list. Click on the Erase tab in the DU main window.
5. Set the format type to Mac OS Extended (Journaled.) Click on the Security button, check the button for Zero Data and click on OK to return to the Erase window.
6. Click on the Erase button. The format process can take up to several hours depending upon the drive size.
Steps 4-6 are optional but should be used on a drive that has never been formatted before, if the format type is not Mac OS Extended, if the partition scheme has been changed, or if a different operating system (not OS X) has been installed on the drive.

Windows 8.1 x64 error 0x80070002 While System Restore

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