Windows 8 64-bit + Adobe Application Manager
I updated my computer to Windows 8 last night/this morning and erased all of my apps. Everytime I try to start the Adobe Application Manager, I get "Download error. Press retry to try again or contact customer support. (403)"
Is this a common error with an awesome fix?
I can get online and do everything I was doing yesterday in regards to being on the Internet, so I don't think that's the problem.
I am currently getting around this little issue by installing each product (Photoshop, Premiere Pro, etc) individually, with Adobe's Download Assistant. Photoshop finished and was working perfectly (aside from video driver problems, but that's Win8, not Adobe). I will update again when everything's finished and I perform a restart.
Similar Messages
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I can see After Effect in Adobe Application Manager
Hello. I have a creative cloude monthly subscription. I installed several programs on my working MAC. Now i want to install the same program at home on my Sony Vaio with Windows 7 but in Adobe Application Manager i can see only 14 program but not all . The program that i want to install is After Effect. can you help me please? Thanks in advance!
After Effects and Premiere Pro require a 64-bit computer, otherwise they do do show in the Adobe Application Manager.
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Missing Adobe Application Manager
We have installed and reinstalled Adobe Photoshop CS5 on a Windows XP 64 bit Lenovo tower. When I attempt to open Photoshop I get an error that says it can't find the adobe application manager. I tried to look this error up and I found a site that referenced the 64 bit Adobe Photoshop CS5 was looking for the 32 bit version of Adobe Application Manager. When I look in my application folders, I can see the 64 bit Adobe Application Manager, but not the 32 bit version. The 64 bit Enterprise version of AAM runs, but Photoshop CS5 will still not start. I tried force starting the AAM and according to task manager it runs for a few seconds then shuts down. Any ideas?
Mylenium,
Thanks for your responce. I checked the services window and the only mention of Adobe is regarding somethign called Adobe switchboard. At this point I'm willing to try just about anything to get this tower back into the workflow. We are dead in the water without Adobe Photoshop on it. WSCL-Imaging -
Adobe Application Manager won't update on Win 8.1 - cannot install apps
Since updating this PC to Windows 8.1, the Adobe Application Manager which manages the Creative Cloud apps will not update itself, hence we cannot install or update CC apps (specifically, Acrobat).
On clicking the download button on the Acrobat page of CC, the Adobe Application Manager starts to update itself, then quits with the error:
We've encountered the following issues:
Adobe Application Manager failed to install.
[Quit]
Repeated attempts fail. We urgently need to admin several CC apps so to be forced to use the App Manager causes us substantial business interruption.
/src Illuminant NYCHi illuminantpartnersnyc ,
Please close all the Adobe application, browsers running at the back and try to install again. If still the same error please follow the mentioned steps:
1. Please navigate to C/Program Files(X86)/Common Files/Adobe/OOBE and rename to OOBE.old
Please go to C/User/User Name/App date/Local/Adobe/OOBE and rename it to OOBE.old
Log to to CC desktop: https://creative.adobe.com/products/creative-cloud and run as admin to install it.
If still the same error then please enable hidden admin: http://www.eightforums.com/tutorials/9650-built-administrator-account-enable-disable-windo ws-8-a.html and try to install again from hidden admin account.
Please review the log : http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html if still the error persists.
Regards,
Romit Sinha -
Installation Error: "Adobe Application Manager has stopped working"
Alright, so I did about 4/5 hours of googling and searching and trial&error, and FINALLY got passed the issue of a "pending machine restart" at the beginning of the Adobe Installer's work. (All explained http://forums.adobe.com/thread/872455?tstart=0.)
The issue with the Application Manager is what is stopping me now.
Once it gets to about 3/4 through the installation, a 'Microsoft Windows' window pops up stating "Adobe Application Manager has stopped working". It searches for a solution, finds not, and gives me no choice but to "Close Program".
Don't know how to fix this... please help. I've been searching for nearly 3 hours now trying anything I can find or think of doing. If you have had a similar situation or even a suggestion, please let me in on it! Thank you all very much!
-RebeccaI'm not even sure what it was downloaded to. Should I delete the application
manager and the download it again with ie to see if it works then? And if
not, try it again only with Firefox?
Edit: I tried this and had no luck. Need some serious help... -
Unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64
I am unable to install Adobe CS5 64 bit package created using Adobe Application Manager on Windows 7 64 bit.Basically installation rollback on Win 7 64 bit image.
MSI Log File :-
Property(S): ProductToBeRegistered = 1
MSI (s) (5C:D4) [17:59:21:784]: Note: 1: 1708
MSI (s) (5C:D4) [17:59:21:784]: Product: Adobe_CreativieSuite_5_MNT -- Installation operation failed.
MSI (s) (5C:D4) [17:59:21:784]: Windows Installer installed the product. Product Name: Adobe_CreativieSuite_5_MNT. Product Version: 1.2.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
Please let me how to install 64 bit package on Win7 64 bit.
Thanks in Advance.Ok so I downloaded the most current installer CS5.1, My previous installer was version 5.0. It did install fine fully updated to my license version. I just wanted to update in case anyone in the future has a similiar experience. Too bad this advice was not offered by the "experts" here.
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I have a multi license for Adobe Creative Suite Design Premium CS5 in Spanish. I installed it correctly in Windows 8.1 Spanish 64 bit. Photoshop 32 and 64 bit start, same with Illustrator with some fix. Yet when I look for updates, 10 are found by Adobe Application Manager, but for a few days I get a message (in Spanish) that "there was an error while downloading, try again later". I do it for some days already without success. I have the same Spanish suite installed on Windows 7 64 bit (English) for some good time (2 years probably), and there the now no updates.
The PDapp.exe file is from the year 2010. Is it not too old as for Adobe?
Kind regards
Marcin Balcerzyk, SpainPlease try this:
http://blogs.msdn.com/b/usbcoreblog/archive/2013/11/01/help-after-installing-windows-8-1-my-usb-driv...
Thanks!
Houman -
Cannot Install Creative cloud OR Adobe Application Manager on brand new install of Windows 7 64bit
Here is where I've been today...
I started out this process formatting my C drive (a 120gb SSD),
then I reinstalled windows 7 64bit from scratch
then I ran ALL of the updates "Windows Update" suggessted
then I installed google chrome
then I logged into creative cloud and whent to the download center and I think I clicked on like Adobe Acrobat XI pro or I might have clicked on the actual "Creative Cloud" download
then I opened the installer and it got to about here:
And then it popped up with this "Sorry, there seems to be a problem with the download process (Error code: A12E5). For troubleshooting tips, please visit our customer support page.":
Then I I tried what I thought was the next best second option.... I downloaded the Adobe Application Manager ("ApplicationManager7.0_all"). After the successful download of said installer
Then I ran the installer and told it to unpack it's gear on my desktop. It sort of did, but before it was done it gave me this error: "a problem occurred while extracting some files. check available space on your computer and write privileges on destination folder":
Then I tried to run the akward result of the "failed" extraction (see pic below):
Which just so happened to have a healthy looking setup file in it:
So naturally I ran the setup file and got this error "we've encountered the following issues installer failed to initialize. please download Adobe Support Advisor to detect the problem" which gave me two options "Get Support Advisor" or "quit":
Guess what I did next... I clicked "Get Support advisor"
Downloaded the windows version... install seemed to go alright and then after this I ran the software package and sure enough I found out that the system is doing great no errors were found!~ Sweet! "inspection could not identify any issues. Please contact Adobe Support for further Assistance." and as it sugessted Iwent over to http://www.adobe.com/support/ and poked around for quite a while and gave up
A diffrent thread (http://helpx.adobe.com/creative-cloud/kb/a12e1-error-downloading-creative-cloud.html) seemed to suggest that it was the downloading of the installer that was causing the issue. So I tried downloading the installer from every possible source that I can find... Mozilla, Chrome, Internet Explorer "IE" 11, I searched despratly for a way to turn off the "Download manager" and all of this has been to no avail!
I tried a few other things which I cannot recall (I think one of them was downloading it through mozilla which had a little more promise.) and I think I also tried what was suggested in this thread: "http://forums.adobe.com/message/5386547"
Here is a quote from that thread:
1.Baljeet S. Juneja,
Jun 6, 2013 1:30 PM in reply to Shawn4545
Report
Hi Shawn, Are you on MAC or Win ?
Try this :
Rename OOBE folder to OOBE_old located :
Win 7 64 bit : C:\Program Files (x86)\Common Files\Adobe\
Win 7 32 bit : C:\Program Files\Common Files\Adobe
MAC: Macintosh HD/Library/Applciation support/Adobe/
Delete opm.db file located at :
Win 7 :C:\Users\<username>\AppData\Local\Adobe\OOBE
MAC : ~/Library/Application Support/Adobe
Then try to install AAM again, it should install without any issues.
This process was what I THINK what produced the "Adobe Application Manager" Icon on my desktop!
which I then clicked hopefully!
It then began to update "OH BOY!!!"
Then I was greated with the still stark reality that I was wrong to have silly hopes... and it coldly told my boyish heart "We encountered the following issues: Sorry, there seems to be a problem with the download process (Error Code: A12E5). For troubleshooting tips, please visit our customer support page."
I've tried just about everything I know how to try... I need this software up an running or my job is on the line YIKES!
Please help! God bless you for doing so!>a 120gb SSD
Your 1st message also said "check available space"
I don't use SSD drives, but my C drive has Win7 64bit Pro + CS5 Master Collection + MS Office Pro + "misc" small programs and files + all my MS Office documents in My Documents folder... and I use 71Gig
Your 120Gig SSD should be plenty large... EXCEPT... I have NO IDEA how much space is used for temporary files during download + install
Otherwise, you may need to contact Adobe chat... Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html -
Unable to Launch Photoshop CS5 (64-bit), Related to Adobe Application Manager
i am at my wits end. any help provided will be greatly appreciated.
i installed photoshop cs5 (i run windows 7 64-bit) normally after uninstalling my cs4 normally (no clean installation or whatnot) and this time i chose to exclude the 32 bit version since i wouldn't require it.
upon installation i try to launch the programme and it says that the Adobe Application Manager is required to start it, so i do a quick google and i download the Application Manager. now here's the problem.
when i try to launch the installation for the app manager all i get is a loading bar with installation initializing. this bar goes to completion but after that it just shuts on me and nothing else happens.
i have tried:
1) restarting (obviously)
2) extracting the installer to a different location
3) trying to run the clean installation procedure, but this results in further problems:
the clean install package came with instructions to install a installer cleanup utility provided by windows which is no longer being provided because of certain risks. having found that program somewhere else on the internet anyway i start it up and it gives me an error saying it can't find msizap.exe and fails to install anyway. i hence end up not having used the cleanup system at all.
solutions to either problem, the former especially will be greatly appreciated.
thanks in advance.
edit: reinstalling both 32 and 64 bit editions together results in 32 bit working and 64 bit still requiring the application manager. for the life of me i don't see why one requires it and the other doesn't.I understand that you did not choose to put Photoshop 32 bit in C:, it just went there on its own.
function(){return A.apply(null,[this].concat($A(arguments)))}
zadragon wrote:
to optimise windows i have it installed to a small partition (this is my C:) and leave the remaining large portion (D:) for installs of all software.
Adobe software is known to work better when installed on C:. I think you may be experiencing that first-hand here.
Why have you partitioned your system this way? I'm curious, what do you believe you have optimized by doing this? In my experience, partitioning your system as you have done will net you more problems than performance. Even outside of applications you install, Windows itself will continue to expand over time (search for winsxs, for example, and of course there are Windows Updates and Service Packs).
I could see perhaps using a single super-fast limited C: physical drive, with programs and other files on another physical drive with a separate controller, improving performance - but I don't believe there's any way a drive that's been partitioned as you have described is going to help performance. And you should know that Microsoft has done many things (e.g., SuperFetch) to optimize performance when set up in a more typical fashion (on one big C: partition).
-Noel -
I am running Lightroom 6 in conjunction with 64 bit Photoshop CS6. I need to install Camera Raw 9 plus other relevan updates for the Adobe Design and Web Premium CS6 package. Running Adobe Application manager finds the relevant updates but won't download / install them. Clicking the update button results in an error message "Application Manager has stopped working". This is a windows system running 64 bit Windows 7
update manually:
pre cc updates: http://www.adobe.com/downloads/updates/
cc updates: http://prodesigntools.com/adobe-cc-updates-direct-links-windows.html
cc 2014 updates: win (http://prodesigntools.com/adobe-cc-2014-updates-links-windows.html) / mac (http://prodesigntools.com/adobe-cc-2014-updates-links-mac.html) -
How do I open the updates window in "Adobe Application Manager"?
How do I open the updates window in "Adobe Application Manager"? Or can I or should I....??
I am a brand new Cloud member. I heard of the Retina update. Assuming this was where the updates would logically appear I went to the "Adobe Application Manager" app first. Without closing the "Adobe Application Manager" I opened Photoshop and went to the help menu and selected "Updates..."; a second window opened in the already open "Adobe Application Manager".
I selected update all.
The result is below:
DW CS6 12.1 Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dreamweaver CS6 12.0.1 update to address critical issues
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop 13.1 for Creative Cloud
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe InDesign CS6 8.0.1 update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Bridge CS6 5.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Illustrator CS6 Update (version 16.2.0)
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
DPS Desktop Tools CS6 2.05.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Dynamic Link Media Server CS6 1.0.1 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Photoshop Camera Raw 7.2
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Extension Manager 6.0.4 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Adobe Media Encoder CS6 6.0.2 Update
There was an error installing this update. Please quit and try again later. Error Code: U44M1I200
Now, I closed the "Adobe Application Manager" and opened "Photoshop" again and again selected "Updates..." from the help menu. The "Adobe Application Manager" opened again with just one window this time and the updates happened correctly.
I was hoping one of the updates would be to the "Adobe Application Manager", I don't think so.
So, If I were you I wouldn't select "Updates..." from an Adobe app unless the "Adobe Application Manager" is closed until they fix it...
Current version: Adobe® Application Manager - Version 7.0.0.128 (7.0.0.128) Note the Two windows in the "Adobe Application Manager" in the attached image.The updates are currently available by going to Help>Updates within the Application. Once you invoke the Updater, which is a component of the Adobe Application Manager, it will locate and apply the updates. It looks like most of your updates have failed to install. I would recommend you begin by trying to apply the updates that are available on our product update page at http://www.adobe.com/downloads/updates/ and seeing if you face the same difficulty.
If you continue to experience problems with applying the updates then please review your installation log to determine the cause of the failure. You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html. -
Windows 8: Unable to install Adobe Application Manager or Download any Creative Cloud Aoos
I just got my creative cloud subscription, and when the Apps page launched, I was not able to install the Adobe Application Manager. Windows 8 pops up a Launch Application window and it wants me to find the appropriate application to open the Adobe Creative Cloud Client with.
I am doing this in Firefox. I have added creative.adobe.com to my trusted sites and it still does not work. What do I have to do to all using in Firefox? What about Chrome?You can install the Adobe Application Manager for Windows from this link http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773.
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Adobe Application Manager creating problems: Subscriber, running windows vista
Hi
I want to install the new creative suite (v6). went to download site for apps, and tried installing the application manager. It just stalled towards the end. Had to force quit. Restarted my computer, clicked on the exe file for application manager, nothing happened. Went back to download page and tried downloading PS CS6, and i kept getting errors that the Adobe App Manager has stopped working. What do I need to do?
Specs of my machine: Windows Vista with latest update.
ThanksHi Chomsky,
Note that Vista doesn't meet the minimum system requirements to use Creative Cloud here
http://www.adobe.com/au/products/creativecloud/tech-specs.html
It might still be possible to use on Vista but it hasn't really been tested so you have limited options if you run into difficulties.
You might try installing Adobe Application Manager again from here
Windows
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac OS
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
-Dave -
Hi I am trying to open Illustator CC 2014 but it only opens Adobe Application Manager but it does not open any window. It's on a mac. Please help!!
Hi Henry,
Can you please also confirm the Mac OSX version?
Regards,
Sumit Singh -
WIN7: Mistakenly un-installed Adobe Application Manager and now all Adobe apps (CS3, CS5 and Elements 6) have disappeared from the programs list in the start up menu.
CS5 Bridge is still there so I can get into the photo editor to de-activate it and re-install.
However, all of CS3 has disappeared so I cannot get into it to de-activate.
Question 1: Will downloading and re-installing Adobe Application manager get CS3 automatically back?
Question 2: If not, what to do to get CS3 back things working properly again? Remember, I can't de-activate it.
Thanks and have a happy day!Don't worry about activation unless you are installing on a new and different machine. Simply reinstall in order. It should all work.
Then install any updates. Product updates
After that, let me know how it went and if there are any further questions.
Gene
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