Windows 8 and 8.1 units loosing connection to printers.

I am having an issue with Windows 8 machines losing connection to Canon Printers. Everything is being run through our server and the issue is only affecting windows 8 and 8.1 machines. They lose connection to the printer (through the server) but the
connection to the server is still good. In order to resolve the issue the printer has to be removed from the windows 8 unit, the windows 8 unit restarted and then reinstall the printer from the server.
This has been a continual process and is quite a hassle to keep having to do. I was wondering if anyone has any in information on a fix. It would be a great relief.
Again this is currently only an issue with Windows 8 and 8.1 when connecting to printers through our servers (mostly 2008 R2 with one 2003 all with current updates). Have tried using both PCL and UFRII drivers, both new and older driver versions with no
improvements. This is affecting every one of our Canon printers models: 2880, 3880 5055, 5045, 5235, 5240, 6055. And the error message that pops up is just the generic printer unavailable/cannot connect to the printer.

Hi,
I consider that the issue can be caused by failing to load driver.
Please let me know once this issue happened, try to restart the computer by clicking Settings -> Power button -> Restart.
If we can get this issue fixed by restarting the computer, we can see that the fast boot fails to load printer drivers.
Let’s disable this Feature in Windows 8 and 8.1 computers to check the results:
How to Turn "Fast Startup" On or Off for a Hybrid Boot in Windows 8 and 8.1
http://www.eightforums.com/tutorials/6320-fast-startup-turn-off-windows-8-a.html
For your reference, you can know more about fast boot in Windows 8 and 8.1:
How Windows 8 Hybrid Shutdown / Fast Boot feature works
http://www.techrepublic.com/blog/windows-and-office/how-windows-8-hybrid-shutdown-fast-boot-feature-works/
If we cannot get this issue fixed, please post back the event log and models of your Windows 8 computers and printers here for further research:
Please upload the event log (System) into OneDrive and post back the shared link:
How to Save Event Logs
http://msdn.microsoft.com/en-us/library/gg163107.aspx
Kate Li
TechNet Community Support

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