Windows 8 crashes opening Firefox

So Firefox used to work on my laptop. Now every time I open Firefox and type in an address, I get the new blue screen of death, with the error being "system_service_exception". Fun stuff. Nothing different or has changed. Help?

If you updated to Firefox 19, it has a known issue with certain graphics cards on Windows 8. Try installing Firefox 18.0.2 over your existing installation (no need to uninstall Firefox 19 first).
http://releases.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/en-US/
(If anyone reading this thread prefers a different language than English-US, navigate up a level to find your other choices.)
After that you can change your update setting to notify you without auto-updating. https://support.mozilla.org/en-US/kb/advanced-settings-browsing-network-updates-encryption#w_update-tab

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When I close firefox window and later open firefox window it opens with blank page and nosidebar bookmarks

when I close firefox window and later open firefox window it opens with blank page and nosidebar bookmarks

Sounds like Firefox is "hanging at exit". That problem is frequently caused by an Extension or a Plugin. Read all of the following articles. 
#Stop the Firefox process:
#*[http://kb.mozillazine.org/Kill_application Mozillazine - Kill application]
#*Windows 7 users click [http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576 here]
#*Mac users: http://techheavy.com/2011/02/the-mac-task-manager/
#Why Firefox may hang:
#*[http://support.mozilla.com/en-US/kb/Firefox+hangs Firefox hangs] (see Hang at exit)
#*[http://kb.mozillazine.org/Firefox_hangs Firefox hangs (Mozillazine)] (see Hang at exit and Closing Firefox properly)
#*[https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding Firefox is already running but is not responding]
#Use Firefox Safe Mode to find a problem with an Extension or Plugin:
#*Don't check anything when entering Safe Mode, just continue
#*If the problem does not occur in Safe Mode it is probably and Extension or Plugin causing the problem
#*See:
#**[[Safe Mode]] and [http://kb.mozillazine.org/Safe_Mode Safe Mode (Mozillazine)]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes Troubleshooting extensions and themes]
#**[http://support.mozilla.com/en-US/kb/Troubleshooting+plugins Troubleshooting plugins]
#**[http://support.mozilla.com/en-US/kb/Basic+Troubleshooting Basic Troubleshooting]
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''

Firefox window will not open - firefox.exe closes by itself

Hello,
I have a problem with Firefox not being able to start when I double-click the icon on my desktop. I'm not sure what version I was using before, but I uninstalled whatever version I had before and installed the latest version (14.0.1), with no effect.
I can see that when I try to open Firefox, the firefox.exe process will stay open for about five seconds, then disappear. I've tried to open Firefox in Safe Mode and open the Profile Manager via the command line, but the window never opens, the process always appears for a few seconds and disappears on its own.
Anybody know what is causing this or how it can be fixed?

Hey, thanks for all the help so far. Sorry for the late response.
I followed your instructions, even getting rid of my bookmarks and personal data when uninstalling, and here's what happened:
After installing, I kept "Launch Firefox" checked at the last prompt. A window opened, it asked me whether I wanted to import anything from other browsers, I said no. Then it opened the regular Firefox browser window! But, I closed it and re-opened Firefox just to make sure it would still work...then it did the same thing it was doing before, opened for a few seconds and then closed on its own without opening the window. :-( So, it would open only once, the initial time and then that's it.
I don't get a crash reporter at all. No visual confirmation that Firefox is trying to open, except the process appearing a few seconds in the Task Manager and disappearing.
My antivirus program is AVG Anti-Virus Free Edition 2012. I do virus scans with Malwarebytes Anti-Malware occasionally. I don't have Windows Firewall turned on right now because it caused problems with another application.
This problem is particularly pesky...I don't know what happened, until a couple of days ago Firefox was running fine...
Any further help or suggestions would be appreciated!

I keep having a pop us window appear after opening firefox. Can you help?

a pop up window appears after I open firefox. It reads: (with yellow triangle and exclamation point)
YSLOW.firefox.observer.observe()[Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsILoadGroup.groupObserver]" nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)" location: "JS frame :: chrome://yslow/content/yslow-firefox-net.js :: anonymous :: line 172" data: no]
== This happened ==
Every time Firefox opened

A modal pop-up from a website code usually looks different from pop-ups from an extension that can have a real title bar.
Can you attach a screenshot?
*http://en.wikipedia.org/wiki/Screenshot
*https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem
Use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed the maximum file size (1 MB).
Start Firefox in [[Safe Mode]] to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Firefox will not open because "error:platform version 1.9.2.13 is not compatable with min version =1.9.2.12 or maxVersion =1.9.2.12 " is in a window when I open Firefox

It started a year ago when I opened Firefox I got an error message, so I removed firefox & re-installed it. Still no go! So I opened "C" drive & searched for anything "firefox" & found a 2002 version!! I deleted everything, restart, & installed firefox and what I get now is what you see above.
OS is XPpro, sp3 + many updates.

Do a clean (re)install:
* Download a fresh Firefox copy and save the file to the desktop.
* http://www.mozilla.com/firefox/all.html
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Windows XP crashed and Firefox 5.0 closed improperly. When I relaunched it, I mistakenly clicked New Session button instead of Restore previous session. How can I get that session back now? Thanks

I am on Windows XP/Firefox 5.0 Computer crashed overnight closing Firefox improperly. When I relaunched I got choice to restore previous session. By mistake I clicked on Start New Session. Now I cant restore that session through Menu, relevant buttons are greyed out. I cant see any pertinent information online either. I appreciate any help. Currently I am digging through the history but for some of these tabs I dont know when I opened them (may be a while ago).

I don't have a good sense of what is going wrong.
Was Firefox stable in step 3 -- open with no sessionstore.js file and then exit?
If that was stable, it might be easiest to cull the open URLs from your sessionstore.js file and re-open the most important ones manually. You will lose the ''detail'' of your session on those pages (e.g., data you had entered into a form), but if that's okay, it might be the next step.
I found a script on mozillaZine that will extract URLs from the sessionstore.js file; I just changed the formatting of the output. To run the script:
(1) Return to your profile folder and rename sessionstore.js to sessionstore.old again, then copy it to a convenient location
(2) Start Firefox (it should be in a new session)
(3) Open the following link, select all (Ctrl+a), copy (Ctrl+c) to copy the script to the clipboard: http://dev.jeffersonscher.com/sessionstore_reader.txt
(4) Open the <s>Error Console</s> Browser Console (Ctrl+Shift+j), click next to <s>Code</s> the caret (>>) and paste, then press Enter <s>or click Evaluate</s>
(5) A file selection window should appear. Navigate to the convenient location and open sessionstore.old from there.
(6) As long as the file is not corrupted, a new tab should open with a list of all the URLs the script found in the file. You can save this page for future reference if desired. Also, you can close the <s>Error</s> Browser Console now.

I am not gettin the google window when I open Firefox. What do I do?

The window where i was able to type in what i was searching for is not there. So I cannot search anything/ How do i restore that window in my Firefox home page/

If the menu bar is hidden then press the F10 key or hold down the Alt key to make the menu bar appear.
Make sure that toolbars like the "Navigation Toolbar" and the "Bookmarks Toolbar" are visible: "View > Toolbars"
*Open the Customize window via "View > Toolbars > Customize"
*Check that the "Bookmarks Toolbar items" is on the Bookmarks Toolbar
*If the "Bookmarks Toolbar items" is not on the Bookmarks Toolbar then drag it back from the toolbar palette in the customize window to the Bookmarks Toolbar
*If missing items are in the toolbar palette then drag them back from the Customize window on the toolbar
*If you do not see an item on a toolbar and in the toolbar palette then click the "Restore Default Set" button to restore the default toolbar set up
*http://kb.mozillazine.org/Toolbar_customization
*https://support.mozilla.com/kb/Back+and+forward+or+other+toolbar+items+are+missing

Why I can't see any Firefox browser windows after I open Firefox in Mac?

I open my Firefox as usual, but this time, I can't see any Firefox browser windows come out but only the menu bar on the top was changed into Firefox menu bar. Is there any problem with my Firefox or I accidentally activate some "hiding" function?

I am new to Ubuntu, but I see videos ok. Firefox may play some natively but I also have FlashPlayer installed. IIRC FlashPlayer is not on the original Ubuntu 11.10 CD but has to be installed as a separate Firefox plugin. From your system information aside it appears you do already have FlashPlayer installed.
* Have you got FlashPlayer enabled currently ?
* I Note you have [http://en.wikipedia.org/wiki/DivX Div X] installed, which is not something I know about, but could that be interfering with some videos, have you tried disabling Div X.
See also the articles
*[[Video or audio does not play]]
*[[Viewing video in Firefox without a plugin]]

Window restaring after opening firefox

As soon as I open the firefox it connects to the internet and window gets restart,I have xp installed. Few days before I took one broadband connection, please provide me some solution , same thing with IE also.

Odds are that if several programs are affected, then it's malicious application running. Please try there malware removal links: http://www.safer-networking.org , http://www.malwarebytes.org , http://www.spywareterminator.com , http://www.microsoft.com/security/malwareremove/default.aspx
Also, please check for the issue from another machine in the same LAN to diagnose the issue.

Mac 10.7, when I close firefox window and later open firefox window it opens with blank page in English

After closing a window with sidebar bookmarks open and later returning to firefox I have to open a new window and re-add my sidebar bookmarks

Hi Andis.
First of all, this is completely normal behavior, although it's a bit irritating, I know. What happens is that when you close Firefox, despite the window disappearing right there and then, Firefox keeps running for a little bit until the whole closing procedure is completed. This can take a fraction of a second on fast computers, or can take a few seconds on slow computers or when Firefox is storing a large session (if you save your tabs). All you have to do is wait a bit until Firefox closes, and then open it again.
To see if it's still running, you can press CTRL+SHIFT+ESC and then, under the Processes tab, you can see if firefox.exe is still there. If it's taking an unusual amount of time to close (which happens very rarely, and only if the browser freezes on exit), you can force the application to terminate from this application (task manager).
Firefox 4.0 will reduce by 97% the time it takes firefox.exe to close, so this problem will be basically erased for Firefox's next version.
Until then, I can recommend you this extension, which helps you restart your browser more easily and without bothering about closing times:
https://addons.mozilla.org/en-US/firefox/addon/3559/
Hopefully this will help.

After update to Firefox 26.0 : link/window doesn't open anymore

Hi,
I'm using an online mail account, and after updating to FF 26.0, Links to open new windows in my mail program don't work anymore. The links throughout the mail program are organized like:
https://www.mailprogram.com/tpl/Mail/23456VVV/List#
It still works in IE.
Thanks for help
Belui

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* On Windows you can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac you can open Firefox 4.0+ in Safe Mode by holding the '''option''' key while starting Firefox.
* On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
[[Image:FirefoxSafeMode|width=520]]
''Once you get the pop-up, just select "'Start in Safe Mode"''
[[Image:Safe Mode Fx 15 - Win]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you.

When uploading firefox on my computer, I have a black window. The upload seems fine until I want to open firefox

I wanted to update firefox. Followed the prompt and end up with a black window. Unistalled firefox, and reinstalled firefox and now I have a black window everytime I open Firefox. What should I do?

hello, maybe that's an issue with hardware acceleration - please try [[Upgrade your graphics drivers to use hardware acceleration and WebGL|updating your graphics driver]], or in case this doesn't solve the issue or there is no new version available at the moment, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox ''menu ≡ > options > advanced > general'' (that setting will take a restart of the browser to take effect).
[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]

Browser window will not open.

Firefox browser will not open. I've downloaded the most recent version, and sought help, but it simply tells me to open up the browser window and reset via troubleshooting... this is fine and all, but I cant do that if I cant open up a browser window. I'm hesitant to uninstall and reinstall because I'll lose everything. Is there an easier way?

it is described in the link, i've provided. essentially hold the shift-key while clicking on the firefox icon...
edit: or hold the windows-key+r & open "firefox.exe -safe-mode" (without quotes)

When I open Firefox, even in safe mode, it causes my Windows 7 64-bit to totally crash and I get that blue screen of death =(. This has happened suddenly on Nov 16, 2010. I had been running Firefox on Windows 7 64-bit with no problems previously. Help?

I have had Windows 7 64 bit for the past year and have run Firefox with no problem. It was the most problem free of the three browsers including IE and Chrome.
I have a Vista side where I run my online backup and did so yesterday. Went on Firefox. No Problem.
Today I booted into the Windows 7 side. Seemed to boot up okay. Until I opened Firefox. Suddenly, my whole computer crashed, windows shut down and that bluescreen popped up. I restarted normally. Same thing. I restarted in safe-mode. Couldn't find any problems. Went back to regular mode. Started FF. Boom crash.
Back to safe mode. Did a system restore. Back to regular startup. Didn't help. Attempting to open FF crahed windows.
So back to safe mode. Started Firefox. Crashed the whole computer and same blues screen.
So I uninstalled FF. Reinstalled FF. It still makes Windows crash.
So now I am on IE :P

See below -- the way I asked the question the first time may not be clear. This post was a goof but I can't figure out how to delete it

Why does firefox crash in iTunes? Also, in my tool options new windows are to open in a new tab. They don't, why?

Foxfire wasn't connecting to the web and I had to reinstall it.
Since that time I haven't been able to access iTunes and new windows don't open in new tabs

I completely uninstalled the printer and drivers and restarted the computer. I then uninstalled and then reinstalled Firefox 7.0.1, restarted the computer and then reinstalled the printer (from the previously downloaded exe file, because I don't have the CD for the printer). Unfortunately, neither of those things worked, but I did notice that when I uninstalled Firefox, it asked if I wanted to save settings, and I said yes and it seemed to remember the Dell 720 printer in the "about:config" menu. So, maybe uninstalling Firefox without saving settings would make a difference. What do you think? Also, I just noticed in the "Add or Remove Programs" menu in control panel that the icon next to "Dell Photo Printer 720" is a little recycle bin, which seems a bit odd. On the dell.com forum, someone suggested using Firefox 5.0.1, available at a different website. Is this worth a shot or are there other more conservative troubleshooting suggestions to try first?

Windows 8 crashes opening Firefox

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