Windows 8 does not recognize DVD drive on Satellite P775-112 - code 19

I have a Satellite P775-112 that was previously running Windows 7.
This weekend I upgraded to Windows 8 Pro RTM.
Following the upgrade, the DVD drive is no longer recognized.
In Device Manager the drive "MAT****A BD-MLT UJ240EF" has a warning symbol, and the Device Status in Properties is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".
I've tried everything I've found on the web without success:
- Reinstall driver (http://technet.microsoft.com/en-US/library/cc772156)
- Look for and remove UpperFilters / LowerFilters values in the registry (http://support.microsoft.com/kb/314060) : in my case they weren't present
I also tried connecting a USB DVD drive to my laptop - it failed with the same Device Status in Device Manager. Which suggests the problem isn't specific to my DVD hardware.
Any suggestions welcome!
Thanks

Hi guys
Found a solution here:
http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?pf=true&soid=3516888
*Uninstall the Toshiba programs:*
TOSHIBA Recovery Media Creator
TOSHIBA Disc Creator
Then restart your PC using the Power-->Restart option in Windows 8.
Your CD/DVD should be accessible now.
For help with uninstalling these programs follow the instructions below
*To Uninstall a program or application:*
1. At the START screen type Control Panel
2. Select Programs --> Uninstall a program
3. Find the two programs listed above and uninstall these applications
4. After the application programs are uninstalled restart your computer using the Power-->Restart option in Windows 8
5. When the computer power back on the CD/DVD drive should be available
If the CD/DVD drive still does not appear follow the instructions below to uninstall a device driver
*To uninstall a device driver:*
1. At the START screen type Device Manager
2. Select Device Manager > DVD/CD-ROM drives > right click on the device displayed > select Uninstall.
3. After the driver uninstalls, power down you computer using the restart method. The driver will install automatically when the computer restarts.
4. The CD/DVD drive should now be shown.

Similar Messages

  • Hp pavilion dv9815nr notebook PC does not recognize dvd drive

    I had the PC worked on for this problem and it was working ok. I don't use it very often so didn't know it had stopped working until I tried to use it again about 3 months later.

    This has been the same problem with my HP Pavilion DV5. It could be a cause that I haven't been able to use it until it wear out, but still not sure if this is possible. Any suggestion?
    Save the best for last!!!

  • Windows does not recognize driver for pci-4461

    Hello,I am currently running windows xp with labview 7.0 on my computer.  Recently trying purchased and trying to install PCI-4461 Audio Analyzer PC card.  I downloaded the latest driver 9.0.2 off the NI website.  After the install I verified the driver exist by using the Measurement & Automation tool.  However, window does not recognize any driver for the hardware. When I point it to the directory where the driver is "suppose" to exist, windows gives me an error message saying that the driver does not exist or is corrupted.  I've tried uninstalling and reinstalling several times. Has anyone ran into this problem and can give me some advise?  I know that the version on DAQmx 9.0.2 is not compatible with the version of labView I am running.  However it should not affect windows from locating and installing hardware. Thank you,Ruth

    Hi Ruth,
    Did you install the PCI-4461 card in your computer before or after you installed the DAQmx 9.0.2 drivers? It would be best to install the drivers first and then the card.  Windows XP will pop up the New Hardware Wizard, saying it detected new hardware.  Click Next, and then to Search for Drivers Automatically.  Do not try to navigate  and select the appropriate driver folder.  As long as the drivers are installed correctly Windows will be able to find the correct driver automatically.
    You can also remove the PCI-4461 card and try it in a different PCI slot.  This will cause the new hardware wizzard to appear on the next restart.
    Eric S.
    Eric S.
    AE Specialist | Global Support
    National Instruments

  • IQ506 does not recognize DVD+RW Drive

    I have been messing around with this problem for a couple months now and I'm about ready to give up.  For some strange reason my IQ506 decides when I have a DVD drive and when I do not.  I'd say about 90% of the time the computer does not recognize the drive.  This is after many reboots as well as many restores to the original settings.  I have formatted my computer twice now and even when it replaces everything with the OEM software about 50% of the time it still can not recognize the drive.  The other 50% lets it work for a day and then disappears.  This usually happens after the computer locks up for about 3 minutes and then the drive is gone.  I've replaced the drive once already due to HP support, but it's not the issue.  I'm about to give up on this as there seems to be no way to fix this problem.  HP support has claimed that it's software related and not hardware since both drives I have installed do the same thing, but what am I supposed to do if the software that comes pre-packaged with it won't even recognize it after a full clean install of the OEM software.
    Someone please help!

    Mindset83,
    I have had the same problems with my touchsmart IQ506 however, I just found the solution & it worked. Please see the link below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&cc=us&lc=en&dlc=en&product=3752240
    I first followed the directions under:
     step 1: Does Windows detect the CD or DVD drive however, the DVD-CD ROM drive still was not recognized and of course, the drive would not work. I suggest you try this first anyway. This may resolve your problem.
    BUT
    Step 3: Clearing upper and lower registry filters (YAHOO!!) -worked like a charm!!
    Carefully follow as directed in step 3. Restart your computer. My DVD-CD ROM drive now works.
    There are additional steps # 2, #4 that I did not use.
    I  would bookmark this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00817052&cc=us&lc=en&dlc=en&product=3752240
    for future use.
    I Hope this resolved your drive issue as well.
    Regards,
    figaro58

  • When you load Windows via Boot Camp Assistant program and run Windows does not recognize the "usb" outlets cannot identify the device through the Dvd or flash

    When you load Windows via Boot Camp Assistant program and run Windows does not recognize the "usb" outlets cannot identify the device through the Dvd or flash

    Did you install BC drivers on the Windows side?

  • T60 hard drive replacement - Windows does not recognize the hard drive

    Hello All, new to the Lenovo Community. I have a T60 as well as newer Lenovo Edge. The HD crashed on the T60 and it will no longer boot. I just purchased a WD 500GB without doing a lot of research. In trying to install Windows 7 (I had already upgraded the T60) it will not recognize the new drive - Windows does not see the drive at all. Is there a way to get the Lenovo to recognize the WD drive? Thank you in advance for any help.
    Solved!
    Go to Solution.

    Glad I was able to help.
    Just be careful, the usual "if it doesn't fit, find a bigger hammer" doesn't apply to this model laptop.
    Also, there is a part available to adjust the frustration level, I don't happen to have the FRU number available, but I do have a photo and I'm sure you can find a local shop to provide it. Any experienced vendor should be able to match up a similar item from this photo.
    It comes in many varieties, this model has a handy extention to aid in installation so you can easily do it with one hand. Others may require two hands to safely install. Use care when installing, one slip can destroy your laptop. Acute abuse can lead to severe embarassing situations and cronic abuse can have impact on your health, so use wisely and always get a spare to share with a friend. They tend ot come conviently packaged in quantity of 6, so you can invite a few friends over.
    This invention has saved many a laptop from sailing out of windows worldwide.
    ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 4gb ram...ThinkPad A-31 (1.9ghz P4 1.5gb ram)

  • Windows does not recognize ipod whatsoever

    This is so frustrating.
    I just bought a new ipod video after giving up on my old ipod.
    Windows does not recognize the new ipod at all, not even as an extra drive. I'm tried uninstalling and reinstalling everything, restoring the ipod, connecting to different ports. No such luck. I've read up on the past posts concerning this problem with no luck.
    Can anyone help me?

    here's a bit here's what microsotft says:
    To resolve this problem, delete the UpperFilters registry value and the LowerFilters registry value. These values may cause access problems. To do this, follow these steps: 1. Click Start, click Run, type regedit , and then click OK.
    2. Locate and then click the UpperFilters registry value. This value is located in the following registry subkey:
    HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325 11CE-BFC1-08002BE10318}
    3. On the Edit menu, click Delete, and then click OK.
    4. Locate and then click the LowerFilters registry value. This value is located in the following registry subkey:
    HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E967-E325-11CE-BFC1-08002BE10 318}
    5. On the Edit menu, click Delete, and then click OK.
    6. Exit Registry Editor.
    7. Restart the computer.
    it worked perfectly for me!make sure to follow the directions. it's easy and resolves many Windows XP problems related to ipods. for more info try microsoft help and support and just serch for ipod. it list a bit more info there. it doesn't say anything about reinstalling the apple software, but just to be thorough i unistalled itunes and quicktime before anything just to start with a clean slate, then reinstalled them from my ipod disk after the restart. then i downloaded all the updates from apple. my ipod has never worked better. good luck. theres no link to the page just search for ipod in windows help and support for exact wording

  • Windows says "device is not functioning" and "Windows does not recognize"

    I lost my USB dock connector cable for my ipod. I just went out today and bought a brand new "Cygnett GrooveLink Strech Retractable USB Cable for iPod". I was pumped when I came home to finally be able to add music to my ipod again, but alas when I plug the iPod in, Windows pops up saying that the device is not functional and that Windows does not recognize it. I tried everything from rebooting the iPod to re-downloading iTunes and iPod updater. After searching this site for the past few hours, I figured I'd try and possibly find some real answers here. Please Help!!

    Hey everyone,
    I had the same problems all of you are having. I
    just got a 5th generation video ipod. For a few
    days, my computer a) wouldn't recognize it; b) froze
    up when I connected it; c) mistook it for a mass
    storage device ("drive E"). I bought a USB 2.0
    notebook card which didn't work either and actually
    seemed to make the problem worse because when I
    connected the iPod to it my computer froze up.
    I was very confused because my new iPod worked on my
    brother's computer--which is much older than mine but
    still recognized the iPod and connected to it.
    Then I noticed that my brother's computer is running
    an older version of the ipod software. I used his
    disk to install "Ipod Updater 2005-06-26" rather than
    the new version of the software on the Apple Web
    site. Then I plugged my iPod into a USB 1.1 port.
    To my surprise, my computer finally recognized the
    iPod and is now loading music onto it. I cannot
    believe this worked. I wonder if the latest version
    of the software is faulty in some way.
    Try it! I hope it will work for you too. You will
    need an older version of the iPod updater software,
    so borrow it from a friend with an older ipod.
    I am having this problem also...It will work fine on the 1.1 but when i plug it into the 2.0 it has trouble recognizing it...

  • When I connect my Iphone 5 to my computer to tranfer pictures my computer says USB device attached to the computer has malfunctioned and Windows does not recognize it.  What do I do??

    I do not understand why my computer is telling me that my new iphone 5 has malfunctioned and Windows does not recognize it when I plug it in the computer.
    I have tried several times and gotten the same message.  Any suggestions?
    thanks

    Make sure you can see your device in the sidebar>>
       Open Itunes on your computer
       Click View
    _Click View Sidebar
    Then Try EXPANDING all sections in the following article, pressing CTRL>p, printing it all out and following the instructions step by step.  Use the instructions that apply to your computer's Operating System, but don't skip any steps.
    http://support.apple.com/kb/TS1538
    You are installing the Apple Mobile Device USB driver, which I did not have to do previously, so something in the updates has been left out / or changed. 

  • One of the USB devices have malfunctioned and windows does not recognize it---MESSAGE

    Upon plugin, One of the USB devices attached  has malfunctioned and window does not recognize it message is displayed.  I have tried different settings with the USB driver.  Have reset the ipod. Have reinstalled itunes on computer and ipod.
    HELP PLEASE!!!

    Here:
    iOS: Device not recognized in iTunes for Windows
    I would start with
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    or
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

  • I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,

    I have CD version of Adobe Photoshop Element 9. I have CD version of Adobe Photoshop Element 9. I have purchased the new Macbook which does not have DVD drive. Can I download this software over the web and install using the Serial Number I have. Thanks,@

    yes,
    Downloads available:
    Suites and Programs:  CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • DVD-ROM SD-M1612 does not recognize DVD's

    I tried to do a search but this search system is not very intuitive. Anyway I did find the topic "DVD-ROM SD-M1612 Does not recognize DVD's"
    I'm having the same problem.
    I know the drive works, I've been using it for 5 years or so now, however long it's been out. I replaced my hard drive, reinstalled my OS and now it doesn't recognize DVD's. !!????
    I've been searching all day trying to find a solution. Fireware v1004. It reads CD's just fine, but not DVD's very strange.
    It also delays my boot process if a DVD is in the drive by a very long time.
    Any thoughts as to what I need to update?
    My motherboard is an ASUS P4TE

    Hi
    Like Ivan said, its possible that the drive is defect. Such issues could appear if the lens cannot calibrate properly.
    However, I have investigated a little bit in the net and fond a very interesting Toshiba site about this drive with the firmware update and device drivers.
    http://www.toshiba-europe.com/STORAGE/pft.asp?page=PFT&nav=ISH_ARC&model=SDM1612&spr_mod eltype=DVDROMHH&spr_model=SDM1612
    The other possibility could be a wrong media. According to the informationa on this site, the drive cannot read the DVD + medias.
    Be sure that you use the compatible DVDs.
    But as mentioned above its possible that the drive has a malfunction.

  • Windows does not recognize ipod nano

    i cannot get windows (or itunes) to recongize my ipod nano. once in connect the ipod, i get the 'do not disconnect' message indefinately. it used to work. it reinstalled itunes, reset my ipod, etc. any suggestions?

    thanks, but the troubleshooter assumes windows is recognizing the ipod. in my case it is not. i download itune 7.0 just in case. same problem exists. in fact, since windows does not recognize the ipod, itunes eventually freezes up.

  • Cant Charge/connect ipod touch. Get an error saying "One of the USB devices attached to your computer has malfunctioned, and Windows does not recognize it" . HELP.

    Ok . so my ipod touch 2G , used to be all ok . its just yesterday i went to charge my ipod it wouldnt do anything . Then after being plugged in for a bit , i got  pop up saying "  "One of the USB devices attached to your computer has malfunctioned, and Windows does not recognize it" .
    Ive tried plugging this into 3 other computers same error message pops up .
    PLEASE help me . thanks (:

    Uninstall your USB drivers in your computer & reinstall.
    contact your pc manufacturer for the steps.
    Although I am working on behalf of HP, I am speaking for myself and not for HP.
    Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
    If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
    Happy Troubleshooting : )

  • USB device (1 day old nano) has malfunctioned & windows does not recognize

    Please can someone help a non-tech savy new ipod user. I have loaded the latest itunes, but not only does itunes not see my ipod, I get the following windows error when I plug it in. "One of the USB devices attached to this computer has malfunctioned and windows does not recognize it". It says no drivers are loaded for this device. I have followed the 5Rs including the windows updates with no luck. If anyone can help I would really appreciate it.
    Thanks
    sampsona

    You listed as having an IBM r40. If I'm not mistaken, that's a laptop. The usb ports on many laptops aren't USB 2.0 or are low power ones. This can cause problems with a nano being able to charge.
    One thing to try is to get a wall adapter to charge the nano separately, then connect to your computer for syncing only. You can find adapters locally and through Apple Store. http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=C39 415D1&nclm=iPodPower
    You can also try buying a POWERED usb hub. Make sure it has it's own power source so that its ports have enough charge to support the nano.
    Custom PC & iMac (DV Special Edition), iPod Nano 1st, iPod Click Wheel   Windows XP Pro   Work in a variety of PC and Mac environments

Maybe you are looking for

  • Problem with CF MX7

    I have created a form with a results.cfm page and an info.cfm page. I checked my database against my page coding to ensure that the variable is correct in both places. However, when the info page is returned, it is blank and I get this in the url: ht

  • EPC Usage Type and Licensing query

    Hi, We already installed SAP Solution Manager 4.0 with ABAP And JAVA Stack without EP. Now We intend EP and EPC Usage Type on our Solution Manager System. Will it be possible to add EPC to our Solution Manager 4.0. That is, EP and EPC with the same S

  • Question about show task's info

    hi i try to implement netweaver ce ehp1's bpm amd had some question. how to access tables of bpm's data base? because i want to show the history or info about the process, such like who sign, how long the task spand or how many job should do. if i sh

  • MLBTV - fine on iPad, iPhone - ATV2 - no bueno

    I don't get it. Comcast business line in my home. 50MB down 15MB up. Guaranteed.  I am an engineer so I move very large files globally overnight. No throttling here. MLB is my relief from CAD - unless I have to use my Apple TV2. Streaming MLB games i

  • Grid Overlay problem Photoshop Elements 13

    My black and white prints in Photoshop Elements 13 have faint gridlines over them. I have tried all that I can to turn off these lines. Does anyone have any suggestions?