Windows 8 HP Pavilion dv7-4285dx Upgrade results in black screen after intallation finalizes.

I have a 2011 HP Pavilion dv7-4285dx with Windows 7 64 bit Home premium installed.  The notebook/laptop has a AMD Radeon HD 6300M series display adapter with driver version 9.2.2.0 dated 9/27/2012 and an ATI technologies Intel HD Graphics display adapter with driver version 8.7771.1.0.  The notebook/laptop has not had a hardware upgrade and contiains the orignal factory OS. BIOS is current to latest available.
The issue I had while upgrading to Windows 8 is after the install finalizes (settings and preferences are entered) and the system boots to the tiles screen, the display works fine.  Clicking to the desktop works only for a few moments before the screen goes dark. Pressing the power button and/or closing/opening the lid results in at times a black screen (no power to the screen) or black screen (power to the screen) or a black screen where only the mouse pointer is visible and moves around the screen.  Restarting the computer results in a repeat of the issue at times while other times it will boot directly to what appears to be the windows desktop. You can interact with the file folder icon on the task bar as well as internet explorer, and you can get the charms bar and tile screen. Any attempt to open computer management or any control panel or task manager will open the window as an icon on the task bar.  You can mouseover the icon to "preview" a small version of the window but you can not click on it to maximize.
I attempted the following workarounds:
1) Clean install of Windows 8: Installs but fails with same result as above
Refresh PC from windows 8 rescue media: Works slightly longer until AMD driver fails and then reverts to situation above. 
2) Uninstalling all display adapters (via computer management) and then upgrading to Windows 8: Results in microsoft drivers getting installed, works much as refresh above until AMD driver fails and then reverts to above situation.
3) In Scenarios 1 and 2,  I also tried to use windows update within Win8 to update the drivers there are updated MS drivers available ,(dated as late as 10/27/2012) but intalling those drivers also resulted in a failure of the adapter within a short period of time as did NOT updating the drivers.
4) Disabling display adapters and then restarting:  Results in a BSOD (Blue Screen) IRQL_NOT_LESS_OR_EQUAL Stop: 0x0000000A error during boot as the OS runs into trouble with the driver before Windows 7 boots.  This happens if one or both drivers are disabled.
5) Disabling display adapters before in-place upgrade to Windows 8 results in the Windows 8 equivalent of a BSOD and results in the system shutting down and then reverting to Windows 7.
Through research, I determined some ppl had luck connecting another monitor/HD TV through VGA/HDMI and then using the function-screen button to switch, with my system this resulted in the same issue displayed on the TV/Monitor. There are also updates to ATI and Catalyst center available including drivers and installing these do not remedy the issue. Intel was checked and there are no drivers available as HP uses a "custom" driver for intel.  Attempting to install any of these Intel drivers will result in a fail with a compatiblity error.
Windows 8 has no safe mode ability from the windows 8 rescue media disk, you cannot F-8 as you could in the preview. Safe mode must be reached via charms, settings, startup and then selecting safe mode as a boot option, which is not available as the display adapter malfunctions.  In those scenarios where I was able to get a windows desktop to boot up as in the first paragaph I can get to the restart settings via charms, but clicking to bring up the restart menu requires another window to open which is only visible as a "preview" on the windows task bar.
if you are going to attempt to try any of these,
1) Use a third party software to image your pre-win 8 upgrade system that you can boot into from USB or CD;
2) Before starting the process, disable the UAC prompt and remove any passwords from logon, as those things will require you to interact with the OS and you will not be able to do this when the adapters fail.  The screen will shadow out as it usually does but the prompt will not be viewable.
3) Create an ISO image of the Win8 install media and write down the product key. If you are able to get a successful boot, before the drivers fail, create a Windows 8 rescue media disk.
I spoke with HP tech support this morning (10/29/2012) they are aware of the issues and they lie with the display adapters.  They are working toward a solutuion but there are none available at this time and no date when they will be available.  They recommend checking the support website and having the web page autoscan your PC as the drivers will show there when they are posted and they will be installable from Windows 7 so there will be no issue with upgrading to Windows 8.  Bottom line, do not upgrade to Windows 8 at this time.
MS Tech support escalation tier reps also informed me there is no present workaround available.
Hope this helps and saves somebody some time!
JJ

 My laptop sat at BestBuy from Friday night until today (10-31-12)! They couldn't figure out how to fix the problem so I finally told them to revert my latop back to Windows 7! I hope HP reads these and will hurry up and make the updates needed so that I can run Windows 8 on my Laptop! I just bought mine in July of last year there is nothing wrong with it and after dropping about $1200.00 for my dv7-4285dx along with the Best Buy Geek Squad package I do not feel like having to drop more money into another laptop!! PLEASE HURRY AND FIX THIS I DIDN"T DROP $69.99 plus tx to not be able to use Windows 8! Even before I did the upgrade I had the GEEk Squad check to make sure I could make the upgrade and was told this laptop well surpasses the required minium to run Windows 8!!!!!!

Similar Messages

  • Hp pavilion dv7-4177nr boot up with black screen

    I have laptop listed above. For the past 3 days I hasn't not been able to get it in. it sounds like its starting but the screen stays black. Recently installed antivirus on 01/01/2012 because I had some kind of worm/malware. Windows 7 is the OS. Cap lock light is on and "hp combo assistant" light is on constant no blinking. Don't know what to do.
    This question was solved.
    View Solution.

    Hello - try a hard reset - first
    Remove battery, AC adaptor connection and then hold down the Power button for 30 secs.
    then reconnect all - see if it boots.
    if that dont work - try to hit F8 after you power on, you may need to tap the key or hit the ESC key for a menu.
    then try booting into safemode.
    from there you can try to do a "Restore" - type restore in search box and run the MS system restore - select a date before your problem started.
    I am an HP employee.
    "Did my response help with your issue? If so, please give me Kudos by clicking the "Kudos" button or mark the post that solved your problem as the Accepted Solution. Thanks!"

  • HP Pavilion dv7-4285dx dark screen

    Hi,
    I have a HP Pavilion dv7-4285dx.  It has been working great until I shut down, put it in travel bag, and tried to boot up once I was at my destination.  It gives a black screen, but I can faintly see the screen when I shine a light on it.  I can see the desktop when I attach an external monitor to it.
    Could you tell me if my screen has gone bad and needs replacing or is it something else? 
    BTW, I am running windows 7, if that makes any difference and the only change that I made, program-wise, is having Carbonite upgrade my machine to their newest version of software. That was done about one week before I had this problem occur.
    Thanks in advance for any help with this.
    Janis Belcher

    i've had a quick look through myself and can't see the backlight either, you may have to purchase an entire LCD unit assembly which is very expensive (605337-001) 
    this can be purchased from the link below
    http://www.chilternitparts.com/productDetail?PartNumber=605337-001
    unless somebody else know the part number for the backlight specifically then this is all i can advise
    *****I do not work for HP*****
    *****click the purple thumbs up button to say thanks*****
    *****If I solved your problem, help others by clicking accept as solution*****

  • Pavilion dv7-4285dx no longer charges when plugged in

    Hi,
    My Pavilion dv7-4285dx laptop is no longer recharging the battery. I'm running Windows 7 Home Premium. The power settings are set to performance level (not an HP setting, but a Windows one). The power cable and charger box appear to be okay. Any thoughts?
    Thanks
    This question was solved.
    View Solution.

    Hi,
    Please try:
    Disconnect AC (Charger),
    Shutdown the machine,
    Remove battery,
    Connect AC,
    Reboot the machine,
    Open Decive Manager,
    Under the Batteries category, right-click all of the ACPI Compliant Control Method Batterylistings, and     select Uninstall,
    Shutdown the machine,
    Disconnect AC,
    Insert battery,
    Connect AC,
    Reboot the machine.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Pavilion dv7-4285dx: cannot BOOT/POST to external VGA and internal LCD is dead (cracked)

    I have cracked the screen of my HP Pavilion dv7-4285dx so badly that I cannot read anything on it. I am trying to boot to an external monitor on VGA port, but never get a signal.
    I have tried the monitor switching key, but that doesn't do anything. I have tried disconnecting the internal LCD from the motherboard - no different. I have tried a CMOS reset by removing the laptop battery, removing CMOS battery, disconnecting power supply and holding power button down for >1 minute, then restarting with just external LCD attached, but STILL no video on VGA port.
    The video adapter is okay, as it boots to Windows and then I have video on the external monitor.
    Although it's good that I can use the ext. monitor once Windows boots, I need to have video at boot time to make changes to BIOS.
    Does anyone have another suggestion of how I can get the BIOS to detect and display to external VGA at boot time?

    Hello Todd_in_LA,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I have read your post on how you are attempting to boot to an external monitor, and I would be happy to guide you towards a resolution!
    Based on the information provided in your post, I recommend contacting our technical support at 1-800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
    http://www.hp.com/cgi-bin/hpsupport/index.pl
    I hope this helps!
    Regards
    MechPilot
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

  • HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/

    HP Pavilion dv7-6c95dx upgrade graphic /AMD & NVIDIA/ 
    HP Pavilion dv7-6c95dx windows 8.1 support 
    Windows 8.1 fingerprint error 

    Hi s0ulLesS
    Here's the product specs: http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03220956
    Here is the link to service manual of your product: http://h10032.www1.hp.com/ctg/Manual/c03099448.pdf
    You can go through Page 4 Chapter 1 of service manual. As far as your graphics chip is concerned, your current Intel HD 3000 GPU is integrated into your Motherboard and as such, is not an upgradeable component.
    Although Models similar to yours come with a 'Dedicated Graphics Card', the 'Card' is still soldered to the Motherboard and can't be changed.
    Hope this resolves your concern.
    thanks,
    ***CLICK 'ACCEPT AS SOLUTION' TO HELP OTHERS WITH THE SAME PROBLEM ***
    ***CLICK KUDOS IF YOU APPRECIATE MY REPLY***
    ++Please click KUDOS / White thumb to say thanks
    ++Please click ACCEPT AS SOLUTION to help others, find this solution faster
    **I'm a Volunteer, I do not work for HP**

  • Glare on Pavilion dv7-4285dx display

    Hi. I have a new laptop Pavilion dv7-4285dx. it is switchable between the video card and onboard graphics. When I swhich to the video card ATI Radeon 6370M (high performance GPU regime) handreds of small bright (white) glares (spots) apear on the display. In the power saving GPU regime everything is OK.
    I will be very thankful for your assistance.
    This question was solved.
    View Solution.

    Hi,
    Try reinstalling the Graphics Driver - Download the driver installer on the link below and save it to your Downloads folder.
    ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50640​.exe
    When the download has completed, temporarily disable your Security software, then open your Downloads folder, right click the Installer and select 'Run as Administrator' to begin the installation.  Hopefully, this should complete successfully.  When finished, restart the notebook and see if this has helped the issue.  Remember to re-enable your security software after the restart.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • Hp pavilion dv7-4285dx won't turn on

    hp pavilion dv7-4285dx won't turn on 
    it's was working fine then stop.. next day worked and stop... now it's not working
    battery light flashing...
    trid hard reset like everyone saying that hp has a problem and we have to hard reset by holding power without cable or battery.
    http://www.youtube.com/watch?v=8sRQclCLRL0
    http://www.youtube.com/watch?v=nVULC7MRPQM
    http://www.youtube.com/watch?v=sQgu1lpK_cM
    what to do

    Have you tried starting it without battery?
    Have you reseated memory.
    Try removing 1 stick of memory and see if it will start. If no joy,switch the memory sticks and try the other one.
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Guide to Upgrading to Windows 8 on the T540p (+fix for brightness/black screen on wake)

    Hello all. I recently received my new T540p running Windows 7. Although I probably would have qualified for receiving Windows 8 recovery media from Lenovo, I went ahead and did the upgrade myself since I had a copy of Windows 8 laying around (and because I'm impatient). I'm fairly tech-savvy and expected the process to go smoothly; boy was I wrong. I decided to write up this little guide after having a thoroughly annoying time upgrading in the hopes of saving someone else out there from the hassles I underwent.
    NOTE: The most troublesome part of the whole process was figuring out why the screen brightness was no longer adjustable and the display would not turn on after waking from sleep (black screen) after upgrading to Windows 8. Skip ahead to step #9 if that's the issue you're having.
    Step #1: Make a bootable recovery disc or USB drive
    This is important in case anything goes wrong during the upgrade or you decide you despise Windows 8 and want to bring back Windows 7. The T540p comes with a recovery partition in the hard drive (like most laptops nowadays I assume) which allows you to completely wipe your computer and reset it to its original factory state (the same as when you first received your computer). This is normally done by restarting your computer and hitting the enter key to interrupt normal startup and selecting the recovery option from a menu. I wrongly assumed that I would still be able to conduct the recovery after installing Windows 8, but for some reason after upgrading I was unable to start a recovery from the recovery partition. Thus it's important to create a set of recovery discs or a recovery USB drive yourself BEFORE starting the upgrade. Lenovo includes a program which makes this step very easy; see this page for details: http://support.lenovo.com/us/en/documents/ht004960
    Step #2: Uninstall certain programs BEFORE upgrading
    I skipped this step because I forgot about it. I haven't noticed anything adverse (aside from the brightness/display problem which I assume is completely unrelated), but Lenovo does suggest to uninstall certain programs before upgrading so it's probably wise to do so. Here's the list:
        - DisplayLink Core Software
        - Intel(R) USB 3.0 eXtensible Host Controller Driver
        - Lenovo Solution Center
        - RapidBoot
        - ThinkPad(R) Bluetooth with Enhanced Data Rate Software
    See this page for details: http://download.lenovo.com/lenovo/content/windows8/upgrade/think/notebook2_en.html
    Step #3: Download and save wireless drivers to external media BEFORE upgrading
    After upgrading, I discovered my wireless didn't work and thus I couldn't connect to the internet. I wound up downloading the wireless driver to my phone and transferring it to my T540p. You could also use an ethernet cable to connect to your wireless router or cable modem. But if you have a USB drive, CD, DVD, external hard drive, whatever, save yourself the hassle and download the wireless driver ahead of time. You will need to know the brand of the wireless device (Intel or Realtek); look it up in your email receipt or from the Windows Device Manager under "Network Adapters". Mine was Intel. After figuring out the brand of your wireless device, go to the T540p drivers page here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t54... Look for a drop-down menu that says "Component" and select the option "Networking: Wireless LAN" (LAN, not WAN!). The page will refresh to show only the wireless drivers. Select the Windows 8 64-bit driver that matches your brand (I'm assuming all T540p laptops are 64-bit. If I'm wrong, please correct me). Download that sucker and put it to on the external media of your choice to use later!
    Step #4: Begin Windows 8 upgrade
    You'll obviously need to have a valid Windows 8 key or purchase a copy of Windows 8 for this step. I had a valid Windows 8 key that had been used on an old computer which died (hence my new Lenovo), so I reused it. This requires Windows 8 to be activated by phone which isn't nearly as scary as it sounds. We'll get to that later.
    There are two ways to do upgrade: use a Windows 8 installation DVD or download a web installer. I had a Windows 8 key from a previous web installation and went with downloading a web installer. If you have an installation DVD, just insert it and get started. If you prefer to download a web installer, go to this page: http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only  I think product keys are tied to either Windows 8 or Windows 8.1, so select the one that you have a key for and download the appropriate one. If you're not sure, you may have to try both.
    During the upgrade, you will be asked whether you want to download updates (I assume this updates the installer) and afterward you will be asked to enter your product key. For some reason, when I downloaded the updates my product key would get rejected. I just restarted the Windows 8 installation, skipped the updates and then my product key was accepted. I don't know if this is tied to the fact that I was reusing a Windows 8 key (again, which had been used on a now dead computer) but if you find your key getting rejected then you may find skipping the updates helps. If this doesn't work and you're using the web installer, try downloading the other web installer (e.g. if you're using the Windows 8.1 web installer and find the key is rejected even after skipping updates, your key may actually be for Windows 8 and you should try downloading the Windows 8 web installer).
    The installation itself should be a fairly straight-forward process. There are lots of guides online in case things go awry. If you have any trouble or errors, you should hopefully have made recovery media for worst case scenarios where you need to start from scratch.
    Step #5: Install wireless driver & connect to your router
    You should now have Windows 8 up and running on your system, but no wireless. Now's the time to use that driver you downloaded earlier. Install it and you should now have wireless access. Connect to your router and get online so we can start some badly needed updating!
    NOTE1: your touchpad/trackpoint/keyboard experience will be especially funky at this point. That's because the drivers for them haven't been installed. Normally the touchpad won't be active while you're typing, but because the drivers haven't been installed you'll notice you'll accidentally move the mouse or click while typing (e.g. when entering passwords). Not to worry: this will go away when we install the Lenovo drivers now.
    NOTE2: your function keys won't work (adjust sound, adjust brightness, etc.). That's also because of the drivers.
    NOTE3: you may notice your screen's brightness may not be adjustable even from the Windows menu. Again, that's also because of the drivers. Hang in there!
    Step #6: Activate Windows
    Now that we're connected to the interwebs, it's time to activate Windows. If you're completely new to Windows 8, here's where you go:
    -move your mouse to the upper right corner then move down
    -select "Settings"
    -select "Change PC settings" at the bottom
    -select "Activate Windows"
    This is where you'll enter your product key. As I've said before, my product key had already been used on an old, now dead, laptop. Reusing a key requires you to do a phone activation. If you find your product key gets rejected, go to the phone activation option and follow the instructions. An important note: at some point you will probably be asked how many devices/computers you installed Windows on. The correct answer is "one"; if you accidentally give another number, you'll need to call again and start over. (I'm assuming you're not doing anything illegal. As far as I know, there's nothing wrong with you reusing your key so long as you're no longer using the old computer Windows 8 was installed on, e.g. when that old computer no longer works. But if you're trying to install Windows 8 on multiple computers and you can afford to buy a new copy of Windows 8, shame on you. It takes a huge team of coders and support staff to make a product like Windows happen; help them pay their bills by purchasing a legal copy of Windows 8. Students can even get a copy for less than $70 with proof of student status. http://www.microsoftstore.com/store/msusa/en_US/pdp/Windows-8.1-Pro-for-Students/productID.288769600...
    Step #7: Install Lenovo-specific updates and drivers
    I typically hate all the crapware and bloatware companies include with new laptops, but Lenovo does make some which are useful. Their system updater should take care of downloading the rest of the drivers you'll need instead of having to download them all individually (with one exception: the graphics drivers may require a separate download later). Download the system updater here and keep running it until there are no more updates to download: http://support.lenovo.com/en/documents/ht080136
    Step #8: Install Windows Updates
    Load up Windows Update and start installing. If you're completely new to Windows 8:
    -move your mouse to the upper right corner then move down
    -select "Settings"
    -select "Change PC settings" at the bottom
    -select "Update and recovery"
    -click the "Check now" button to check for updates
    -click the "View details" text link to see the available updates
    -click the "Install now" button to begin installing immediately
    (Yes, the Windows 8 interface is dreadfully unintuitive unfortunately. Watch some Windows 8 tutorials on YouTube if you find yourself having trouble. Already looking forward to the next version of Windows!)
    You'll also want to download the Windows 8.1 update if you installed only Windows 8 (the update to 8.1 is free). The download is available from the Windows Store.
    Step #9: Install graphics drivers (if you're having display problems: unadjustable brightness, black screen on wake from sleep)
    As I stated earlier, this was the most frustrating part of the installation process. My T540p came with only an Intel HD Graphics 4600 card, but it seems some others include a dedicated NVIDIA card. Whatever updates were installed with Lenovo's System Updater and via Windows Updates didn't seem to do the trick. I even updated the driver with the latest from the Intel website to no avail.
    The solution, at least in my case, was simple: go to the T540p driver's download page and download the graphic card drivers appropriate for your system. Go here: http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t54... Look for the "Component" drop-down menu and select the "Display and Video Graphics" option and download the Intel and/or NVIDIA drivers appropriate for your system. (I have no idea what the Intel Wireless Display driver is for, so I avoided it thinking I don't need it)
    BONUS Step: Go to ninite.com to download commonly used programs
    Shameless plug for one of my favorite websites. It lets you pick from a list of commonly used programs, then downloads and installs each of them all automatically (and skips all toolbars/extra junk downloads). Makes getting started on a new computer a breeze!

    Hello Yolanda,
    a) I noticed that I can´t install MediaCenter on Win8, but just on Win8 Pro.
    b) My problem is, as described, that installing "MediaCenter" on either "Win8 Pro" or "Win8.1 pro", though the "Media Center" key is accepted,
    which I once 2 years ago downloaded on ANOTHER "Windows 8 Pro" computer, for free as it was a gift of Microsoft  at that time - You could reserve = get up to 5 Media Center licenses per "Windows 8  Pro" computer for later use
    on OTHER "Windows 8 Pro" computers - but never used ( i.e. NEVER USED FOR ACTIVATION ),
    but after the first reboot, I am running "Windows 8 Pro with Media Center" WITHOUT LICENSE, as shown in the system screen.
    Neither my "Windows Media Center Key" nor my "WIndows 8 Pro key" is then accepted to change the situation - I mean the keys I entered just before during the installation process of "Windows 8 Pro" and "Windows Media Center".
    I am shure that I did not use the "Windos Media Center" key, as I have a list of personal keys I got for free from Microsoft, and I marked those 2, I used for other "Windows 8 Pro" computers.
    So fact is, that with my brand-new computer, 32 Gigabytes of RAM, 4 Cores, "Win8 Pro" installed, I am forced to avoid the installation of "Windows Media Center", though I got valid licenses.
    So your answer was not quiet helpful, as it does not change anything.
    Sincerely
    Rolf

  • Black Screen After Upgrading to Windows 8

    Hi
    I'm experiencing a black screen after upgrading a Dell N5050 B890 to Windows 8.
    Tried to refresh the installation but the problem persited. re-installed the Windows 8, the machine logged in successfully but the problem arose again after reboot.
    Urgent assistance needed 

    This problem is solved...
    I guess the problem is concerned with the display module controller in the BIOS which is having a slight compatibility issue with windows 8.
    This issue is solved by updating the BIOS of your Laptop/PC to the latest version. You can download the latest BIOS from the website of the Laptop company/Motherboard Company. 
    But for updating the BIOS, you have to start your computer/Laptop for at least one time in Normal Mode. So here are the steps to do so... 
    1) Boot the Laptop/PC.
    2) After the boot screen (The Circle Animation & Windows 8 logo), you will be presented by the lovely & awesome blank screen.
    3) Wait for 1 minute so that drivers load into the memory.
    4) Press the Power button of your laptop/PC for only a moment (Just Press and release it quickly. Don't hold. We don't want to shut down).
    5) This will force the laptop/PC to go into Sleep mode.
    6) When the laptop/PC goes in sleep, the laptop fan & other sounds will stop.
    7) After 4-5 seconds, press the power button again & release it quickly.
    8) Voilllaa!!! The laptop/PC starts & you are presented with the lock screen. Now..... Login! What are you waiting for! :P  
    This is not the permanent solution. It just lets you start you Laptop/PC.
    After updating the BIOS, I strongly suggest that you must download the latest graphics driver for your Computer/Laptop to avoid any further issues.

  • Black Screen After Windows 8 64-bit Upgrade (Clean Install) on TouchSmart IQ508A (IQ500 series)

    Hi there,
    Just installed Windows 8 and am getting a black screen after booting up like many others. I currently have disabled the graphics driver and this has solved the black screen issue but I can no longer use my web cam for Skype (although web cam works for W8 Camera App oddly).
    To date I have tried the following:
    Loading up the latest Nvidia drivers from the Nvidia website
    Attempting to use the drivers for Windows 7 both in compatability mode and normally. I unzipped SP44488 to get this working
    I know many others are having this problem so I really would  like someone from HP to respond and state whether a Windows 8 display driver for the Nvidia GE Force 9300M GS is being developed.
    I ran the compatability wizard prior to the clean install and it came up with no issues so I am very disappointed I am having these problems.
    I've found out that HP have a customised version of the above card so that explains why the Nvidia drivers dont work so I believe HP is therefore obligated to provide a driver.
    If anyone else is having similar issues please respond as this will hopefully lead to more action.
    cheers
    Steve

    I'm in the same boat. On my IQ804, the Nvidia GE Force 9300M GS card crashes when I use NVidia's latest Windows 8 driver and Microsoft's LIVE UPDATE drivers.  I have to resort to the Standard VGA driver in order for the pc not to crash into a black screen.
    I read on another forum you can try installing a July 2012 version of the driver from NVidia and that should solve the problem.  I tried it once. Using the July 2012 version, the screen would stay on longer, but eventually it crashes into a black screen...but definitely more usable than the latest from NVidia and Microsoft.
    I too have heard that HP used a customized version of the graphics card and that's why neither HP nor NVidia's drivers work.
    I also tried installing the Nvidia GE Force 9300M GS drivers for Windows 7 that I downloaded from the HP website.  It didn't work either.  It actually failed to install altogether, saying my system is incompatible.
    As is, the pc works fine.  But videos and games that require motion is noticably choppy.
    Any help from HP??

  • Problems with Windows 8.1 Updates - Black Screen after login

    Dear All,
    I have a HP Pavilion g6 (SKU is D0Y12EA#ABU) and it's been running Windows 8.1 64bit without any trouble ... until recently.
    On the last two occasions that I've done a Windows Update, something has caused the laptop to stop booting correctly. I get the logon screen but once I input the password, it gives me a black screen and a mouse cursor. I'm able to boot into Safe Mode and I've tried updating the Intel Graphics drivers but it doesn't help. The only recourse I end up having is to roll back to a Restore Point and prevent Windows Update from running.
    Does anyone know if there is a specific update that is causing this? If so, can I get the KB number so that I can stop it from installing?
    Regards,
    Gareth

    For Intel GraphicsOnly
    I have a DV7-7133nr to which I have modified to SSDs, 16 Gig of Ram and Windows 8.1. I too had the black screen of death for a long time and have read many forums, and nothing worked until my last attempt. I am an Intel Channel Member and Partner and a Microsoft Partner, and this has fixed the problem, but it only applies to boards running the Intel Graphics 4000 video.
    1. Go to Hp's website and make sure you have the latest bios update. I did, so at boot up, I held the f10 and reset the bios to default settings, hit f10 and saved.
    2. When booted into windows, I went to the Intel website, support, drivers, and searched for the Graphics 4000 driver. Their driver was later than Hp's so I downloaded it to my desktop. I then uninstalled the hp driver through the Device Manager and removed everything, and rebooted the computer. That gave me back the Microsoft basic video driver. I then installed the Intel driver I downloaded, and not only did it removethe Microsoft basic Driver, but it installed correctly and gave me a control panel for the driver.
    3. Since then, about 2 weeks ago, I have not had a black screen since.  The HP Driver is out of date for Windows 8.1, but this DV7 has been the best laptop I have ever owned.
     Good Luck Dale

  • HP Pavilion DV3 41700-EE Problem-Black Screen after installing graphic card driver

    Hi,
    Laptop Model : HP Pavilion DV3 41700-EE Entertainment series.
    I download the latest official driver for my lap top from this link : http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-93326-1&cc=us&dlc=en&lc=en&...
    After the installation i rebooted my device and after the windows loading i got a black screen ! i went to safe mode and unistall the video card and also it's driver from device manager and when i came back the black screen was gone but i have only my onboard Integ graphic which is very slow.
    also i went to AMD web site and get AMD Catalyst from their web site but nothing happened after the installation and i think they don't provide an appropriate driver for my lap top.
    i also tries to go to device manager and with right click on my display adapter and update driver point to the display driver location on my syste but this time it does not take time the black screen after restart, and in the middle of installation i got a black screen.
    Also i upgraded my BIOS Firmware from 16 to 24, but nothing changed.
    i just wanna know is it a software problem or hardware problem ? how can i find out that ?
    also i don't want this switchy manner and i don't care about the power efficency. i just want to my device work on maximum performance.
    What you suggest i do ?

    Use the recovery manager to reinstall the original AMD graphics driver and Catalyst Control center.
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Again getting black screen after Exiting Safe Mode in Windows 8 as suggested by hp

    I'm again getting black screen after entering safe mode after upgrade to Windows and exiting from safe mode but after exiting my laptop display was of 8.b but after some time it again went back to same black screen problem .I disabled Intel and amd hd 86graphics driver in safe mode.please help .

    Hi there ,
    Thank you for visiting the HP Support Forums and Welcome! I have looked into the issue you are having with your display Turning Black after entering Safe Mode.  I found a document for you called Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. It would be very helpful for me to know what has been done already so that I can narrow down what troubleshooting would be best for you. You mentioned in your post "again". Is it an intermittent issue? Please follow these provided troubleshooting steps, re-post with the results of the steps in the document, and any other troubleshooting steps you had tried and the results. Have a great day!

  • Lenovo G560 - Issue with won't boot and black screen after HDD upgrade

    Lenovo G560 - Issue with won't boot and black screen after HDD upgrade.
     What happen: My laptop was working fine, no blue screen issue, no funny business at all. I bought a new SSD Intel 120 GB and thought it would be a good idea to replace the HDD. I shutdown and disconnected the power adapter, waited a couple of minutes and removed the battery. I opened up the back case and replaced the HDD. And put all the screws back and put the battery back in.
    Problem: The very first time I turned the power on, nothing happens besides a black screen. I pressed the dvd drive it works and opens up and closes. I waited for about 30 mins and still has blac screen. When I mean black screen, no bios menu, no logo, just a black screen with the fan sound on.
    I have tried these:
    1. Unplugged everything - battery, adapter, and pressed the power on button for about 60 seconds, nothing, the laptop turns on with the LED display on for both on and battery LED's. But nothing but black screen, no sound of windows loading just the fan and black screen.
    2. I tried putting back my old 2.5" and nothing but black screen.
    Thoughts and suggestions?
    Solved!
    Go to Solution.

    Hi Autoexit173,
    Welcome to Lenovo Community!
     As per the query we understood that you are facing issue with system not booting in your Lenovo G560 laptop.
    As you have mentioned that the system not booting, please try to remove the RAM and  turn on the system and check if you can hear any beep sound. Also try to clean the RAM slots and check for the issue.
    Click here for the steps to remove the RAM and refer page number 40.
    Hope this helps. Do post back if issue persists!
    Best regards,       
    Ashwin.S
    Did someone help you today? Press the star on the left to thank them with a Kudo!
    If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
    Follow @LenovoForums on Twitter!

Maybe you are looking for

  • Is there any way I can backup my 1450~ songs on my Micro before I send it for R

    I've decided to finally RMA my Zen Micro because of the faulty headphone jack problem. Was wondering if it was posible to copy all my music on it back to my PC, so I don't have to convert all of the songs again once I get my Micro back. With the Zen

  • Printing Attachment List

    How can iMail be setup so that when an email is printed, the attachments to the email are listed with filename and size.. as opposed to a quickview of the attachment being printed out??

  • Exporting a PDF for print, the PDF does not show a shadow effect

    I have a drop shadow effect on an EPS object and some type that does not appear when I export the file as a PDF for print. The settings I have it set to are: Adobe PDF Preset: "High Quality Print", Interactive Elements: "Include Appearance", and Colo

  • Keyboard/typing problem

    I was trying out the new MacBooks in the Apple Store last night and encountered a weird problem when typing on any MacBook I auditioned. Periodically when I was typing a sentence the cursor would do one of the following: --- jump up one line and cont

  • Video quality differences (3G DUN vs Road Runner)

    I've always used iChat from my RoadRunner connection and accepted the subpar video quality. The other day I was connected to my 3G (HSDPA) phone and browsing from the airport and fired up ichat and did a test video call to one of the apple3utest IDs.