Windows 8 Image for Laptop

I purchased a pavilion g7 laptop about 2 years ago. Just recently I wanted to reimage the laptop due a virus and other issues. When starting the reimage (restore to factory settings) process, the system initially appears to be running the restore but eventually it will stop and hang causing me to reboot. Logging on and going to the D drive and running the executable to restore the system it states that the drive is corupt.
How do I quest from HP an image or disc with Windows 8 so that I can restore my laptop to factory new. After calling the support desk, I was told that they would fix it for $100.00. I though I purchased a Windows 8 license when I bought the machine. In addition I have a new HP laptops which I purchased during Christmas 2014.
Any assistance would be nice!
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View Solution.

Hi @iRodney
Welcome to the HP Support Forums!
I understand that you are having trouble reimaging your notebook. I am happy to help with this. Please post the full product number for your notebook. See the following, if you need help in finding that.
How Do I Find My Model Number or Product Number?
You mention trying a system restore, but it sounds like a recovery, just in case take a look at these, which can help depending on which you are doing.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
Using Microsoft System Restore (Windows 8)
Let me know if that helps at all.
Malygris1
I work on behalf of HP
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Windows 8 error "product key does not match any of the Windows images available for installation"

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Sparkles1
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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