Windows 8 Laptop will not recover after closing the lid

I have a Compaq C60-420US.
The OS was Win7 on an OEM install which worked fine. I could close the lid of the laptop and when opened, the OS would resume normal operation.
I upgraded the OS to Win8.
Since the upgrade, when I close the PC top and then open it, I cannot get the computer to respond. The drive shows activity, the DVD sounds like it goes active for a moment but the screen remains black. If I press the on/off button it begins
flashing and when pressed again it does the same type of activity as when I open the laptop cover. I have made sure that the BIOS is up to date. I have tried disabling the CPU sleep mode in BIOS, no change. I have tried disabling hibernate
in power options, no change. I tried reverting to the Win7 video drivers from the HP website, no change. I don't know what else to try.
I have researched this problem on google search and have come up empty other than the things that I have already tried.

There are currently no drivers up on the HP website for this monitor using Win8.
So, try installing Win-7 drivers in compatibility mode.   If switchable graphics are involved see this tip
http://h30434.www3.hp.com/t5/Notebook-Display-and-Video-e-g-Windows-8/I-upgraded-to-Windows-8-How-do-I-get-switchable-graphics-to/m-p/2213275
Also, I think it would be interesting to see if you could boot in VGA mode, e.g. as a workaround if you didn't have the second monitor to use.   A procedure that I have been suggesting on that tack involves this loop, assuming the lock screen is
being shown on the black screen...
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/never-ending-cycle-after-windows-update-turns/d36579c0-8fa5-4930-ae57-bc608d26564f?msgId=2a507498-9e0b-4214-9adb-e5342dc841e3
<quote>
<loop>
Shift-Tab, Shift-Enter, wait.   If the drive light start flashing, wait even longer for it to settle down.
</loop>
</quote>
Now I'm wondering if the problem could be related to the resolution required to show your lock screen?  Is there anything special about it in that regard?   If so, maybe the target of my workaround should be the Space Needle?
(E.g. the lock screen for unknown account.)...
Oh, no.   I have made a change which invalidates my procedure and I can't figure out how to undo it.   I have done something which requires me to press Ctrl-Alt-Delete before I can use the Lock Screen. Also, in that case I'm finding
that Shift-Enter may not be appropriate any more but only a Space would be allowed (e.g. for my Plan-B, opening the Accessibility menu in order to hear Narrator's comforting words and then activate Narrator to guide the user through the darkness.)
Why is this being designed to be so unusable?
Good luck
Robert

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And another Apple Care chat session. But I still can't figure out exactly what's going on, and we seem to be going in circles.
Hello, Doug! How are you doing today?
OK. And you?
I’m doing really well, thanks for asking! How can I help you today?
Well, I tried talking about this via chat support earlier, but was getting wrong information, so I thought I would try again and take a different approach to how I ask .
I’m currently reading through the chat transcript to get a strong understanding of what you were going through.
If you read over the chat you can see we digressed into a separate question about whether the "turn hard drive when possible" mattered to the internal SSD and he said it did and pointed me to a support page which said it did NOT and then he said, "there you have it! have all your questions been answered" but none were so I gave up.
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Basically it's just this. My MBP is connected to an external display. In the energy settings I have my MBP set to not sleep when the display sleeps so I don't lose some Terminal SSH connections when I'm working.
But when I'm going to sleep I thought I would let it power nap and cool down.
But I've noticed the MBP is warm in the morning. Also I noticed that open SSH sessions were not broken. So I think my MBP is not going to sleep.
Perhaps the computer thinks it’s going into Clamshell mode since it’s connected to an external display via HDMI, correct?
I did read in help that if you hold the power button down 1.5 seconds an option dialog will appear and from there I can select sleep. I did that, but this morning it is still warm and the connections were not broken.
Let me look into this, I want to do everything I can to make sure you’re getting your questions answered this time.
Yes, I believe you are correct. That it is just going into clamshell mode, and even though I manually selected sleep from the power button option it is ignoring that.
It seems to immediately sleep though. Instead of timing out, the external display goes black, reports a loss of signal and then goes into its own power save mode. So it appears to go to sleep.Yet it is warm in the morning, and the open Terminal sessions, which I would normally expect to break, are not broken.
Okay, so there’s still network communication going on, and you’re used to that terminating.
It shouldn’t be possible, but that could be what’s going on here. This is an interesting one, and I can see how you’d expect your Mac to be a little cooler to the touch if it’s supposed to be sleeping.
Okay, so there’s still network communication going on, and you’re used to that terminating.
Let me check our resources on this. It may be a great opportunity to speak to a senior advisor as well.
I just came back from a trip and during the trip there was no external monitor and I didn't experience this, even though the energy settings are the same.
The network is my home wifi. On my trip, it was my friend's home wifi.
So the external display is really the big variable here I think.
Probably so.
I could just power off the external display before I close the lid as my next test before I go to sleep next time. But I sort of wanted to know what was happening. Especially since I intentionally manually selected sleep.
I’d like to check with a senior advisor if that’s okay with you.
Yes, please do check.
Also - another thing.
I notice my keypad and hand rest - the whole top surface - has become noticeably COOLER since we began our chat. So I'm wondering if there is stuff in the display/lid itself which might be causing the warm temperature, rather than the body (which is what I would have expected with the display off). Or it is just able to "cool better" with the lid open?
That’s another interesting observation. I think either way, the concern still remains whether or not the computer is actually going to sleep. The display of all things should not be producing excessive warmth.
Do you hear any fan noise when you wake your Mac?
Or right beforehand?
Yes, you are correct about the main concern. I thought maybe there was something in the logs I might be able to check to see if it actually was asleep or not.
I have never heard any fan noice from the MBP.
Okay. I just wanted to make sure. My hands-on experience with a new Retina display is limited, I’m not sure what the fan actually sounds like compared to my traditional MacBook Pro. I’ll go ahead and consult with my senior advisor since our troubleshooting steps would indefinitely cause us to get disconnected.
Thanks for your patience as check on this!
I just found this terminal command to check on the last sleep time:
pmset -g log | grep sleep | tail -n 1
It does report that it went to sleep at 2:42 am which sounds right:
8/2/14, 2:42:25 AM GMT+9 com.apple.sleepservices.sessionTerminatedSleepService: window has terminated.
Unless that means sleep ENDED at that time.
Interesting. I’m glad you found that. It’s a little beyond the level at which I know OS X, But I’ll have some answers soon enough.
OK. Take your time.
Thanks, Doug.
I believe I found more information, though it still doesn't explain why the SSH connection didn't break.
This command:
pmset -g log|grep -e " Sleep " -e " Wake "
will report all the sleep/awake occurrences.
For the last few days it reports:
7/30/14, 11:16:09 AM GMT Wake Wake from Standby [CDNVA] due to EC.LidOpen/Lid Open: Using BATT (Charge:99%)66 secs 7/30/14, 11:17:15 AM GMT Sleep Clamshell Sleep: Using BATT (Charge:99%) 10830 secs 7/30/14, 2:17:45 PM GMT+ Sleep Maintenance Sleep: Using BATT (Charge:97%) 11542 secs 7/30/14, 5:30:07 PM GMT+ Wake Wake from Standby [CDNVA] due to RTC/Alarm: Using BATT (Charge:96%) 41 secs 7/30/14, 5:30:48 PM GMT+ Sleep Clamshell Sleep: Using BATT (Charge:96%) 10823 secs 7/30/14, 8:31:11 PM GMT+ Sleep Maintenance Sleep: Using BATT (Charge:94%) 7/30/14, 9:29:02 PM GMT+ Wake Wake from Standby [CDNVA] due to EC.ACAttach/Lid Open: Using AC (Charge:94%) 8/2/14, 2:06:18 AM GMT+9 Sleep Software Sleep pid=78: Using AC (Charge:100%
So (if you can look at that neatly, one line at a time, it shows it was in fact going into clamshell sleep until I manually put it into sleep.
Then at 2:06 am it went into "software sleep".
Then at 2:42 a it went into something called "maintenance sleep"
at 3:30 am it was awakened by CCC (Carbon Copy Cloner) and did not go to sleep again after that.
So maybe:
1. The sleep is quietly keeping the SSH connections alive and,
2. CCC is not properly putting the MBP back to sleep after doing its 3:30 am backup?
Doug, I’m going to go ahead and transfer you over to a Senior Advisor now. They will discuss this with you further. Does that sound good?
Yes, thank you.
You are now being connected to another Advisor. Please standby.
Okay, so your external display is not sleeping?
It is sleeping.
It times out in 15 minutes normally.
After I close the MBP lid.
Just like the energy settings say it should.
And when I did the forced sleep via the power button the external display immediately went black and reported loss of signal and then went into power save mode.
So I assumed it was asleep.
Okay, so, the Mac is not sleeping or the Display?
What I'm trying to find out is if the Mac is sleeping or not. The reason I was prompted to ask was because in the morning after I wake up I notice the MBP feels warm to the touch. I would expect it to feel cold if it was sleeping. Also, a terminal session with an SSH going did not get broken.
Okay, I think I understand now. You are looking for answers about the sleep status of your Mac. I understand your expectation of a cold Mac, and I am here to help.
Thanks. Did you notice my pmset command outputs near the end of my chat with the previous person?
So, In Energy Saver, there is a setting to wake for network Activity.
Yes. It is checked.
However, when not connected to the monitor (like on my previous trip) that was not enough to keep an SSH session going.
Okay, so this would explain to me why the Mac would be warm to the touch. If there is a SSH session active.
Typically those shells would break when the lid was closed.
Okay, with a Display attached, the system expects to operate in Clamshell mode when the lid is closed.
This is all expected
Which prompts two questions:
(1) Even if I force it to sleep with the power button followed by selecting "sleep" from the options and
(2) Even though the pmset output indicated it went to sleep and not into clamshell mode?
I am not familiar with the pmset
http://en.wikipedia.org/wiki/Pmset
In computing, pmset is a command line utility to manipulate power management settings under the Darwin and Mac OS X operating systems. It can assign sleep settings, schedule sleep and wake times, and display power information.
pmset indicated it went to sleep at 2:06 am. Anyway, as I reported above with the previous tech person.
Okay, pmset is not supported by AppleCare, yes it is a Terminal command, but it is there for Developer use
So... where are we left? That you think it was in clamshell mode even though I manually forced it into sleep mode and the logs indicate it went to sleep? I'm just still left not quite understanding what is happening.
I guess I'll just try a test next time with the display powered off and see what happens. I need to go now. Thank you. I will end the chat for now.
End Chat

How do I wake up Dell Inspiron 6400 after closing the lid? [SOLVED]

I'm running Arch on a Dell Inspiron 6400 laptop (same as Inspiron e1505). When I close the top to an angle of less than about 30 degrees, the machine goes into some kind of sleep state and Arch is suspended (black screen, no response to anything). It may be easy to wake up Windows from such a condition but what must I do get Arch back and working, short of having to reboot?
Last edited by RobF (2007-07-05 20:08:41)

thayer.w wrote:
RobF, it's hard to say, without knowing what your setup is... GNOME, KDE? Any power management software installed such as Powersaved or hibernation scripts?
If you're still having troubles with it, check out the Inspiron 6400 wiki I've been working on. It includes step-by-step instructions on setting up hibernation/suspend features and I can verify it works on my own 6400.
http://wiki.archlinux.org/index.php/Dell_Inspiron_6400
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