Windows 8 - Lenovo Solution Center claiming problem wih disabled printer (but it's not disabled)

I have an HP printer for which I needed to replace the stock Windows 8 printer driver with HP's full featured driver. Since I did that, Lenovo Solution Center [LSC] complains (under Check-up> Device Manager) that "one or more devices have problems" and it lists my Officejet 4500 G510n-z as "disabled". When I go to device manager to check the status of my printers, I see a print queue category of devices, and all of them, including the two associated with the printer, are enabled and "working properly".
Under what circumstances does Solution Center determine that a device is disabled? How do I convince Solution center it is making the wrong assessment ;-)....or perhaps there is something wrong but looking at Device Manager doesn't tell me so??? Is there another place I should check?
I finally solved the wan miniport problem (thanks to other posters), so now I have 1 problem left to fight to be able to rid myself of unwarranted exclamation marks from LSC.

I have same problem after completely installing the HP full solution driver and application support for the printer. It's the "Multifunction Adapter" category in Device Manager that causes LSC to show the error. I already have a Z: Sendto device that corresponds to the SD Card for the printer, but have nothing inserted. If I attempt to Update Driver for the multi-function adapter, it's not finding driver on Internet (Windows Update) and not finding a signed driver for Windows 8 under Update Driver, Printer driver support if you choose the locate on c: drive and point to the correct HP printer. Interesting also, I have three "discovered" HP printers, all showing "Disabled" Multi-Function adapters under Device Manager by LSC.

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Lenovo Solution Center install problem - Error 1721

Hello, I'm trying to install Lenovo Solution Center to my computer again, after not properly uninstalling it. I simply deleted the files and repaired the registry thinking that it would be fine, and it is not.
I'm getting the Error 1721 upon installing, installer tries to execute 'KillProcessLSC.exe' under Lenovo Solution Center folder and it cannot, since I deleted them. I need the files under Lenovo Solution Center folder so I can make the installer pass the 'Killing LSC' step, or at least think it passed.
I got the idea to fixing it from this post. The guy restored the files from Recycle Bin and installer worked just fine. Since I already cleared my Recycle Bin and I did this over a year ago I cannot get the files from recycling. I simply need the files so I can make the installer execute the program it wants and passes that step that I get stuck on. If any other solution is available I'm free to try it, otherwise I'm pretty much sure putting the files in the Lenovo Solution Center folder will fix it. Thanks.

@bl8demast3r,
Your post 1 stated:
Whenever I try to run the hardware scan I get the error:
"Lenovo Solution Center service is not available. Please restart the application, or reboot your computer if the problem persists."
Your later post mentioned Scheduled scan, I assume LSC hardware scan.
===
Lsc during the last year has had issues where LSC software fails during a manual run of hardware scan. Symptoms include Lsc service not available. You have the latest version of LSC. Monitor what you see and post back if the "service not available" screen shows up. Describe if this hardware scan was done manualy or a result of the scheduled monhtly run.

Lenovo Solution Center Hardwarescan meldet Drahtlos Problem beim lokalen Verbindungstest

Hallo,
nach einem Hardwarescan meldet Lenovo Solution Center ein Problem unter der Rubrik "Drahtlos". Offensichtlich besteht ein Problem beim lokalen Verbindungstest. Der Ergebniscode lautet "WWF00F000-UJ7Y2E". Habe bisher keine Probleme mit der Netzwerkverbindung bemerkt. Worauf deutet dieser Fehler hin?
Gruß schlueterdi

Hallo schlueterdi,
vielen Dank für die Nachricht und "willkommen" im LENOVO-Forum.
Ich werde mal eine Anfrage an unsere Entwickler/Labor schicken.
Sobald ich eine Rückmeldung erhalte, werde ich mich hier melden.
Danke und Gruß, Marcel
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Problem with Lenovo Solution Center for Windows 8.1

Hi,
I reinstalled my Laptop. I wanted to install the Lenovo Solution Center for Windows 8.1 (64 bit).
(I installed it with the necessary administrator priviledges.)
But it didn't work.
I am getting the following error message.
Can anyone help me with this problem. Thanks in advance.
Best regards,
Jens.

This one?
http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=MIGR-73784
Cheers.
If I helped you, please give me some kudos! ^^

Error 1721 on repair/uninstall/reinstall of Lenovo Solution Center Windows 8 64-bit

Hello,
I am seeking a solution to a problem with Lenovo Solution Center on a Lenovo W530 machine running Win 8 64-bit.
It was not updating the warrantee information, and so I attempted an install with the newest version of the program. It refused to uninstall. Lenovo support then decided that the best approach was to eliminate the directory containing the program.
Now I still have the program listed in my installed programs, but there is nothing I can do with it. It does not appear on my desktop (not surprisingly) but does not uninstall and using the new install package does NOT provide the option of install, but solely to uninstall or repair, neither of which works - giving the error 1721 message.
Next steps? (Tier 2 was to phone me over 1 week ago - no call....).
Gary
Solved!
Go to Solution.

After trying al the hints without effect, the last hint with the "MS FixIt"
-Tool finally solved the problem!!!!!
It found 2 older {xxxxxxxxxxxxxx} registry entries from 2 former manual
updates which caused the problem. I had to run it 2 times for removing all
error-causing problems.
After that ,the last version of the Lenovo Solution Center Windows 64-bit
package was able to install perfectly and is now running without any
problems .
This solution I was looking for the last 3-4 months!!!!!!!
Thanks very very much ,for your perfect & profound help!
May I post this full solution letter of yours into the Lenovo forum,plse.??
I saw many people with the same 1721-fault searching for help too!
Again many thanks
Yours sincerely
Norbert Esch

Lenovo Solution Center shows disabled devices

I have just upgraded to the latest version of Lenovo Solution Center in order to resolve the problem of Unknown Warranty, but now it is showing many printers as disabled devices - but Device Manager is not listing these printers. I do not know where these printer have come from - I do not have any of them.

I am having a similiar/related issue. Solution Center indicates a Device is having a problem, that it is an Unknown Device and is Not Installed.
I cannot identify any devices in Device Manager that are having issues.
I have a 13" Yoga and am running the latest version of Solution Center (2.0.019).
Any suggestions?
Link to image
Moderator note: images larger than 50k converted to links per forum rules: Lenovo Community Participation Rules

Lenovo Solution Center problem

Hi,
I have G780 and roughly 3 weeks ago every time I start my computer a small pop-out window from Solution Center appears saying the following: "The feature you are trying to use is on a CD-ROM or other removable disk that is not available. Insert the `SolutionCenter' disk and click OK." and at the bottom of that window is "Use source: 1" There's also another smaller window behind it which is also from Solution center saying: "Please wait while Windows configures SolutionCenter" - it is an installer window.
Well, so that was a description of the problem, the funny thing is that the Solution Center which I have on my laptop was pre-installed and it works perfectly, I've updated it to the latest version 1.1.011 but it didn't solve the problem, every time after windows is loaded, those two windows appears and I just have to cancel whole installation process to keep continue my work. I am suspicious of the idea that it started after some windows update, but I'm not sure...
Any suggestions? Thanks.

Hallo schlueterdi,
vielen Dank für die Nachricht und "willkommen" im LENOVO-Forum.
Ich werde mal eine Anfrage an unsere Entwickler/Labor schicken.
Sobald ich eine Rückmeldung erhalte, werde ich mich hier melden.
Danke und Gruß, Marcel
→ Wenn Du eine Lösung auf Deine Frage erhalten hast, markiere diese bitte als gelöst - Hilfreiche Beiträge verdienen Kudos. Zögere nicht Kudos zu vergeben.

Lenovo Solution Center Windows 10 On Thinkpad Edge 15

Just upgraded to Windows 10. Ran Windows Update from Control Panel a couple of times. However, the Lenovo Solutions Center alerts showing Windows Upgrade never done. When I click on "launch" or "Windows Update" nothing happens. The is on a Thinkpad Edge 15. I was hoping to find a download for the Lenovo Solution Center software thinking I could delete it and then download it and reinstall to solve the problem. Obviously if there is another way that would be nice to know.

I have same problem on a diiferent model Lenovo desktop PC. If you want to try reinstalling the solution centre software, you can find it here: https://support.lenovo.com/us/en/lenovodiagnosticsolutions/tools/lscoverview Let me know how this goes, I might also try this myself.

Lenovo Solution Center says Windows Update needed Windows 10

Thanks for your help, I have the Lenovo B50-30 AIO and recently upgraded from Windows 8.1 to Windows 10. Everything seemed to go flawlessly with the exception of one small problem. I am constantly being nagged by the Lenovo Solution Center to Update my Operating System. When I run Windows update, it says 'No Available Updates', yet LSC still nags me with that screen. When I go into LSC and click on the Launch button to fix the problem, nothing happens. Is this a problem with LSC or is there something that I am doing wrong?

All,
I've shared this conversation with our LSC development team and here is how I understand the siutation...
LSC 2.8 was tested with Windows 10, but this situation occurs because Windows 10 does not fill in the update date after the OS install. After 1 day, and the date changes, the symptoms should go away.
We are working on improving this in the next version fo LSC 3.1 which is a few weeks away...
Edit:
Speedwell, I've also noted the launch button issues with the team to re-test and make sure works properly.
Update 8/5/15 - confirmed launch button issue on 2.8.5 and lower. This is going to be addressed in a new version.
An interrim support tip is being released on our support site to explain the work around:
1) Navigate to taskbar
2) Type "Windows update" in teh search the web and windows field
3) Select "Check for Updates" at the top of the search results
4) The Windows update will appear
5) Select check for updates button
Apologies that this did not work as intended, and I appreciate your patience as we release an updated version.
Best regards,
Mark

Geting Error message while in Lenovo Solution Center window

Getting a error message when clicked on Device Manager Icon
"LSC is unable to run because a required file is missing"
Please help resolve ASAP
Shanks

Hi Shanks,
Welcome to Lenovo Community!
I’m sorry to hear that you are having the issue with Lenovo Solution Center.
I would like to request you to reinstall the Lenovo Solution Center to resolve the issue. Please uninstall the current version of Lenovo Solution Center from uninstall or change a program option from control panel and install the latest version of LSC.
Please click the below link to download the application based on the requirement of the OS version.
Lenovo Solution Center for Windows 8.1 (32-bit), 8 (32-bit), 7 (32-bit)
Lenovo Solution Center for Windows 8.1 (64-bit), 8 (64-bit), 7 (64-bit)
Hope this helps. Do post back if issue persists!
Best regards,
Hemanth Kumar
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Lenovo Solution Center does not sense or allow Windows Update after Windows 10 upgrade

Also see: https://forums.lenovo.com/t5/Lenovo-A-B-C-N-S-Flex-and/Lenovo-Solution-Center-says-Windows-Update-needed-Windows-10/m-p/2136161#M6832 I'm having exactly the same issue as the user who started the thread linked above. After installing Windows 10 (and having no particular issues with the installation), LSC won't leave me alone about needing to run Windows Update. But when I click the Launch button provided, nothing happens. LSC is also recommending I update drivers and things, but the link provided to the Lenovo website also doesn't work. I had to run Windows Update and find the updated drivers on the Lenovo site myself. I happen to have a G505s, but the issue is obviously not restricted to one model.

Maybe a Lenovo server is down. Check again later or tomorrow.
Of course it might be that your firewall or other protection software is blocking the application from communicating with the Lenovo server...
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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Why does Lenovo Solution Center keep running every time I log back on?

Hi all,
Have a Thinkpad L430.
Every time I log back into my user account on the laptop, whether from fresh boot, sleep or hibernate, within a few minutes I get interrupted by the Windows 7 User Account Control asking me if I want to allow lsc.exe to run.
If I view details it says it is program location '"C:\Prgam Files\lenovo\lenovo solution center\lsc.exe" -updatestatus'.
I've no problem with the machine checking for updates but a) I'd rather it did it when the daily Windows Home Server backup is running (i.e when I'm still asleep and not actively using the computer) and b) I'd like to know if there's any way to allow this program to run as admin so it doesn't keep interrupting me
Solved!
Go to Solution.

You should be able to disable it in the LSC dashboard. I will download LSC and locate it for you.
*edit* Launch LSC>Dashboard View>Edit>Drag "Updates" or any unneeded item to the right "Events not monitored" section to disable.
This document offers some other information on Lenovo Solution Center:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&LegacyDocID=MIGR-74072#7
Let us know if you have anymore questions.
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Lenovo Solution Center - Sugar Sync- uninstall

Since uninstalling Sugar Sync, Lenovo Solutions Centre reports under Device Manager that there is a problem with the driver StorLib Bus. When I check in Device Manager, Storage Controllers, Microsoft Storage Spaces Controller, the device is working correctly. What needs to be done to LSC to make it not report a problem that probably isn't there.
Any help, Thank you. Petedf.
Solved!
Go to Solution.

Hi,
Welcome to Lenovo Community Forums!
I’m sorry to inform that it is a false indication from Lenovo solution center. Since Windows doesn’t detect any missing device drivers within the device manager, there is no driver that is missing.
If the warning keeps popping up, change the reminder settings to “never”. Probably, you have to wait for an LSC update in which the bug would be fixed.
Refer here for further information regarding the issue.
Hope it helped!
Best regards,
Mithun.
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Lenovo Solution Center disappears from taskbar upon restart

I am using a Lenovo Thinkad Twist with Windows 8. I currently have set the Lenovo Solution Center to appear on my taskbar under the taskbar properties. However whenever I restart my computer, the taskbar somehow 'forgets' my settings and the Lenovo Solution Center disappears from my taskbar. I have to manually select it again under taskbar properties.
This does not happen if I shut down the computer and turn it on again, it only occurs when I restart it. Any help? Thanks!

I have not seen this problem myself so I asked LSC team about it. They said they have seen it once but they rebooted and then LSC worked after that. I assume you tried rebooting and the problem still happens?
There is a log.txt file inside folder "%appdata%\LSC\Local Store", can you please put it in dropbox/yousendit/etc and post the link to the file here? thanks for your help.

Lenovo solution Center says i shall contact the support

Hey everybody
My Lenovo solution Center says that i shall contact the support.
I hope somebody can help me here with my problem.
It's definitly the harddrive. But what is the problem? How serious?
Hardware Scan:
Result Code: WHD01V01I-WJEWKD
Date run: 02/10/2014 - 18:19
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It's a T520 running Windows 8.1
Thanks for the help
Best, chris.

Hi,
Do you have an mSATA or other SSD in your T520 along with the HDD? Did you get the error during a full machine scan? If so, try running the scan on the HDD alone w/out running a full scan.
Z.
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Windows 8 - Lenovo Solution Center claiming problem wih disabled printer (but it's not disabled)

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