Windows 8 Mail App - Can't add IMAP account

Hi all, I have been playing with Win8 for a few weeks now and love it. My only concern is that I can't use the Mail App to connect to my hosted email accounts via IMAP, every time I add the settings it tells me:
We still can't find settings for
[email protected] Providing this additional info may help. If you don't know this information, search online or check with your provider.
I have exactly the same settings in Outlook on the same PC in desktop mode and it works fine, as well as connecting from all of my mobile devices. I can't even find where to look for additional info on the error.
I've also tried uninstalling and reinstalling the Mail App.
I've tried manually adding the server settings to no avail.
I've confirmed my account supports IMAP and proven it is working in Outlook.
Any thoughts please?

set up gmail accounts to use EAS. see
http://digitalmediaphile.com/index.php/2012/11/17/get-google-contacts-and-calendars-in-windows-8-apps/
the above has the instructions to set this up in the Mail App
On Mon, 19 Nov 2012 21:12:27 +0000, Vegan Fanatic [MVP] wrote:
>
>
>I have seen problems using Live Essentials as well as the 8 mail app with my gmail account I use for google services
>
>outlook is able to work better with imap in my experience, but i have pestered the live team well as the 8 team to fix the main for secondary accounts outside your passport account
>
>
>
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>Windows MVP, XP, Vista, 7 and 8. More people have climbed Everest than having 3 MVP's on the wall.
>
>Hardcore Games, Legendary is the only Way to Play
>
>Developer | Windows IT | Chess | Economics | Vegan Advocate | PC Reviews
Barb Bowman
http://www.digitalmediaphile.com

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Windows 8.1 Mail App doesn't sync Exchange account on desktop but does on laptop

I was referred to this forum by another Microsoft engineer, and while I do not believe this is where this problem can be resolved, I'm following his instructions.
I have Windows 8.1 on my desktop PC and an ASUS X205TA laptop. For several months, the three accounts I have under Mail (two Outlook.com accounts and one Microsoft Exchange work account) synced properly on my desktop.
In fact, the Mail app on my desktop worked fine with my Exchange account from the first time I used it under Windows 8 in 2012. The version didn’t seem to matter – whether it was Windows 8 Consumer Preview, Windows 8, or Windows 8.1, the Mail app
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Sometime this past summer, however, in the July timeframe, the Mail app stopped synchronizing with my Exchange account. In an effort to repair it, I removed and attempted to reinstall the account. This time, it would not let me load the Exchange account, even
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This past fall, I purchased the ASUS notebook with Windwows 8.1 installed, and I was able to successfully load my Exchange account in Windows Mail using just my email address and password, as well as the two Outlook.com accounts, and all three accounts synchronize
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The Mail app on the desktop, however, still can’t synchronize with my Exchange account so, in effect, I’m back to where I was in July. I would also add that I'm running Microsoft Outlook 2013 on my desktop and laptop and, in both cases, all three of my email
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I don’t know if this information gives you insight into what the problem might be, but it’s apparent that there’s something in the configuration of my desktop Windows Mail app that is causing the problem. It’s working just fine on my notebook.
I've uninstalled and reinstalled the Mail app multiple times, run the App Troubleshooter, and tried a Clean Boot installation of the Exchange account. None of these fixed the problem.
As I told the other Microsoft engineer, if this were an Exchange problem, I wouldn't be able to connect to my Exchange account in Outlook 2013 on my desktop and my laptop, nor would I be able to connect to my Exchange account using Windows 8.1 Mail
on my laptop.
The problem is specifically with the Windows 8.1 Mail app on my desktop PC, and its sudden inability to sync with my Exchange account after it worked in every iteration of Windows 8 since 2012.
I have posted this issue in this forum as suggested, but my troubleshooting does not point to an Exchange problem, but rather a Windows 8.1 Mail app problem on my desktop PC.
Can you help?

Hello ronontheright,
Do you mean that only the Exchange account in the desktop Mail app can’t sync?
Please take a look at the following article.
http://blogs.technet.com/b/exchange/archive/2012/11/26/supporting-windows-8-mail-in-your-organization.aspx
Exchange ActiveSync can be used to sync data for email, contacts, and calendar. The Windows 8 Mail app supports Exchange ActiveSync.
Please open the Windows Store app Calendar and People to check if they can normally sync.
Please try to remove the account in Mail app and sign in again and check if the issue still exists.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Can not add any accounts to Mail, Calendar, etc.

This is not an additional account issue.
I can not add even 1 account.
This is Windows 8 Enterprise.
I opened Mail App.
I logged in with MS account.
I went to settings, Accounts.
I clicked on "Add an account"
The I get, "You've added all the accounts available for this app" , but I have not added any accounts at all.
Any advice?
I am trying to add ActiveSync to Exchange in the Mail app, since full Outlook 2013 is almost unusable on a 10" tablet.

Did you use any proxy during the internal network? Please try to use other network to add the account in Windows Mail App.
Niki Han
TechNet Community Support

Having trouble removing a student email account from the Windows Mail App because the school has started using office 365 for thier email which i dont have access to

I was wondering if anybody has any ideas on how to remove a gmail account that was set up by a community college for use on their mail servers and then find out that after awhile they have locked you out because they have started using office 365 for their
emails and you are left with a student email account that you have no idea how to delete because you have missied out on deleting it before they changed to a different email provider?
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Hi,
Regarding to Windows Mail App, do you mean the Modern UI App in Windows 8.1? Do you mean that you want to remove the email account from Mial App? Generally, we can simply remove the account by the "Account" option in Mail App (Open Mail App, move
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your college to disconnect the Microsoft Account.
If I'm misunderstanding something, please free correct me.
Regards
Yolanda Zhu
TechNet Community Support

Windows Mail App not Auto Syncing

Hey guys, I'm having an issue with the Windows Mail app on both my laptop and Surface RT. I'm running 8.1 on both and I've recently ditched Gmail in favor of Outlook.com. Right now my Gmail accounts are forwarding to Outlook. However, I still sign in to
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Hi,
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Regards,
Kelvin hsu
TechNet Community Support

A hint if you use multiple mail clients to check one IMAP account

FYI:
Mail.app in leopard turns on an advanced "push" mail feature automatically, called IDLE. This can cause strange problems when you use multiple IMAP clients to access you IMAP server.
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Assuming you're on a NAT'd network, DNS services can cause all sorts of weird errors with the mail server, including spontaneous name changes.
To verify local DNS services, launch Terminal.app from Applications > Utilities and issue the following harmless diagnostic message:
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Public DNS for the mail server can also cause communications issues, if that's not configured correctly — that won't cause the issue you're seeing in the logs here, but it will cause inbound mail to not reach your server, and outbound mail from your server to be dropped by the remote server. To verify your public DNS, launch Terminal.app from Applications > Utilities and issue the commands discussed in this thread or this thread and confirm that your internal and external MX record and your internal and external forward and reverse DNS settings are all correct.

Mail app not connecting to gmail account

Hi
So I have 2 gmail accounts where our company domain uses gmail for its email service. Mail was working fine on both the accounts till last week.
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Last week one of the gmail accounts stopped updating on the Mail app on the Macbook. I was recieving mails on my iPad and iPhone so I knew there was something wrong. The second gmail account was working just fine. I tried various things but that account refused to work. So I deleted that account and tried adding that account back. I could not add that gmail account this time round and kept giving me an invalid username password error or some account not valid error. I go to the online version of Gmail and login with exactly the same information.
Then to probe more I delete the working gmail account and try to add it again. That account also does not seem to be adding now. Same error as the first account. So now I cannot access both my gmail accounts on the mail client.
I just realized that I updated to OSX Mavericks 10.9.2 on 28th Feb and am pretty sure that all this has happened immediately after that.
Anybody else with similar issues? Any ideas on what I should be doing?
Cheers
Ankur

Hi there ankz74,
You may find the troubleshooting steps in the article below helpful.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
-Griff W.

Encoding problems in email while on Windows Mail app

Hello.
I have a question concerning email and encoding problems in the Windows Mail App in Windows 8.1. I have encountered a problem with an email I received, while reading, I see strange ASCII characters in one email. I have never encountered it in
my web browsers nor Gmail, just the Mail App.
I was referred to come here when I had asked a similar question there:
http://answers.microsoft.com/en-us/windows/forum/windows8_1-ecoms/strange-foreign-ascii-characters-appearing-in/911f8a44-c302-4fa1-bcaa-3297b32d9120
I don't know which forum to go to so I picked here.
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I look forward to a response.
JB

Hi JB,
The responder on answers was a bit confused. The MSDN forums are for developers to discuss writing their own apps. We cannot help with problems using Windows or its built-in apps.
If the folks on answers cannot help then you may need to open a support incident. See
http://support.microsoft.com , or the folks on answers may be able to direct you to the specific page for the Windows Mail app.
--Rob

Windows Mail app in LAN-Network "e-mail address not available"

Hello,
I have a Problem with the Windows Mail app at Windows 8.1. Everything works normally at home, but when I try to update mails at university I get the message "e-mail address not available", but Hotmail works fine. I have four more addresses synced,
none of these is updated while I am logged in at university.
So when I start my computer, I have to log in in the University network via IE, there is also a timeout after an hour or so.
I have to go access my mails in the browser, but that is quite bothersome with four e-mail addresses.
Anyone who has an idea how to solve this?
UPDATE: OneDrive does also not sync. It says all Files are up to date, but there are not. If I try to download files via Onedrive App, I get the error message "Currently, the file can't be opened. An Error ocurred with OneDrive."

Hi,
How about your problem now? Is your Mail APP still works properly in your home? According to your description, it's should your School network problem. Is your IE enabled any network Proxy when you using it at school?
Roger Lu
TechNet Community Support

Mail crashes when connecting to IMAP accounts

Hi all,
I have mail set up to check 5 different accounts. One is a POP account and 4 are IMAP accounts (2 gmail, 2 other mail providers).
Initially I had no problems at all with this setup. Mail had mirrored all 4 IMAP accounts and was downloading new messages without a problem. One day, however, something went awry and every time I took one of my Gmail accounts online, Mail would crash. I figured I'd leave that account offline and keep checking that gmail account the regular way.
This worked for a while. More recently though Mail has started crashing when any of my IMAP accounts are taken online. If I leave the 4 IMAP accounts offline and only the POP account online, it does not crash.
Here is what I've tried so far:
Repair permissions/disk.
Erase and Install Tiger (up to 10.4.11)
Moving .mbox files to the desktop and letting mail download the inboxes again (not ideal, the largest inbox is 800MB and a gmail one)
Removing the accounts and starting from scratch.
Nothing seemed to change a thing, Mail now crashes on startup if the IMAP accounts are online (if I take that Mailbox offline, Mail works fine).
I checked the crash reports (which I have been reporting to Apple like crazy, not that they seem to have noticed), and it always seems to be Thread 0 that crashes. Here are the last two crashed Thread 0s:
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a594c7 objc_msgSend + 23
1 com.apple.Foundation 0x9281042f __NSFireMainThreadPerform + 434
2 com.apple.CoreFoundation 0x90860375 __CFRunLoopPerformPerform + 82
3 com.apple.CoreFoundation 0x9082cf32 CFRunLoopRunSpecific + 1213
4 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
5 com.apple.HIToolbox 0x92def878 RunCurrentEventLoopInMode + 285
6 com.apple.HIToolbox 0x92deeeb9 ReceiveNextEventCommon + 184
7 com.apple.HIToolbox 0x92deedd9 BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x93275485 _DPSNextEvent + 572
9 com.apple.AppKit 0x93275076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
10 com.apple.AppKit 0x93364a80 -[NSButtonCell performClick:] + 851
11 com.apple.AppKit 0x93362dbc -[NSApplication sendAction:to:from:] + 107
12 com.apple.AppKit 0x93410d0f -[NSMenu performActionForItemAtIndex:] + 455
13 com.apple.AppKit 0x93410a51 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
14 com.apple.AppKit 0x934106a8 -[NSMenu performKeyEquivalent:] + 766
15 com.apple.AppKit 0x934100ca -[NSApplication _handleKeyEquivalent:] + 254
16 com.apple.AppKit 0x93343dbb -[NSApplication sendEvent:] + 3542
17 com.apple.mail 0x00038d0e 0x1000 + 228622
18 com.apple.AppKit 0x9326ee1e -[NSApplication run] + 547
19 com.apple.AppKit 0x93262d4f NSApplicationMain + 573
20 com.apple.mail 0x00094df2 0x1000 + 605682
21 com.apple.mail 0x00094d19 0x1000 + 605465
and
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a594c7 objc_msgSend + 23
1 com.apple.Foundation 0x9281042f __NSFireMainThreadPerform + 434
2 com.apple.CoreFoundation 0x90860375 __CFRunLoopPerformPerform + 82
3 com.apple.CoreFoundation 0x9082cf32 CFRunLoopRunSpecific + 1213
4 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
5 com.apple.HIToolbox 0x92def878 RunCurrentEventLoopInMode + 285
6 com.apple.HIToolbox 0x92deeeb9 ReceiveNextEventCommon + 184
7 com.apple.HIToolbox 0x92deedd9 BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x93275485 _DPSNextEvent + 572
9 com.apple.AppKit 0x93275076 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
10 com.apple.AppKit 0x93364a80 -[NSButtonCell performClick:] + 851
11 com.apple.AppKit 0x93362dbc -[NSApplication sendAction:to:from:] + 107
12 com.apple.AppKit 0x93410d0f -[NSMenu performActionForItemAtIndex:] + 455
13 com.apple.AppKit 0x93410a51 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
14 com.apple.AppKit 0x934106a8 -[NSMenu performKeyEquivalent:] + 766
15 com.apple.AppKit 0x934100ca -[NSApplication _handleKeyEquivalent:] + 254
16 com.apple.AppKit 0x93343dbb -[NSApplication sendEvent:] + 3542
17 com.apple.mail 0x00038d0e 0x1000 + 228622
18 com.apple.AppKit 0x9326ee1e -[NSApplication run] + 547
19 com.apple.AppKit 0x93262d4f NSApplicationMain + 573
20 com.apple.mail 0x00094df2 0x1000 + 605682
21 com.apple.mail 0x00094d19 0x1000 + 605465
Any help would be greatly appreciated

Have no idea whether this will help or if it's even what resolved my same recent imap problems that involved primarily *GMAIL imaps*, but it seems to be helping.
First, make sure all imap accounts are dragged up to the very top of the inbox/accounts list: *imaps above pops*
(Any IMAP accounts that have multiple folders should be at the top of the imaps).
Second, go into Mail > preference > accounts > [ each imap account ] > Advanced Tab
Above the box for the Port is *_IMAP Path Prefix_:* Type in INBOX
(reminder: If it's gmail, make sure your port is 993 and Use SSL is checked.)
Hope this helps. so far this is what seems to have helped w/mine (i have other problems such as zero results in my smart mailboxes--they no longer work).
I also have a different imap account not google/gmail and I don't use INBOX in the path prefix on that one and it has always worked just fine; the problems started with gmail imaps.
i'll be interested to know if it helps anyone else.
(Note: I manually synchronize the gmail IMAP accounts because having the auto synch box checked also seems to cause problems but your experience may vary)
cheers!
now if anyone can tell me why after all these years apple has not fixed the lookupd / dns / network bugs that result in this (among other similar failures)
Message was edited by: MacMacster

I am running Vista and Windows Mail, I can not open PDF files when in Windows Mail, I must save to Desktop first, this has changes recently and I do not know why or how to fix

I am running Vista and Windows Mail, I can not open PDF files when in Windows Mail, I must save to Desktop first, this has changes recently and I do not know why or how to fix.
Why after 6 year's this has changed?
I would like to open PDF's straight from Window Mail.

Good day Jeff.
I am running most current Adobe Reader X.
Tks Mark

Mail.app can't save draft with irrelevant error message

hi!
Mail.app in Leopard with latest updates installed ( System Version: Mac OS X 10.5.5 (9F33), Mail:
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Test case:
1. Open mail.app
2. Compose new message
3. Select Message->Text Encoding ->Cyrillic (KOI8-R)
4. Open in Safari http://www.communigate.com/CommunigatePro/Install.html#Solaris
5. Select text from words Installing on a "Sun Solaris System." to words "Installing on a Linux System."
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8. Edit -> Paste
9. File->Save
Error message "Draft can't be saved to Drafts mailbox.
The message contains one or more attachments that are too large to be saved in the Drafts mailbox. Try to delete some attachments [OK]" will appear
This message is misleading.
Correct message "Invalid text encoding
Some characters in your message coundn't be converted to the "Cyrillic (KOI8-R) text encoding." Appears only if user is trying to send message
Co

These forums are user to user. To report things like this to Apple, use the feedback channel:
http://www.apple.com/feedback/macosx.html

When I try to enter a new calendar entry I get the following message: "This calendar was created by mail, you can't add events to a mail calendar" what does it mean? I never had this message before.

When I try to enter a new calendar entry I get the following message: "This calendar was created by mail, you can't add events to a mail calendar" what does it mean? I never had this message before.

Check which calendar you are trying it put this event on, then put it on the correct one.

Mail.app can't start

Hello
Today I woke up my Macbook Pro with an scrambled display just like described in these topics:
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http://discussions.apple.com/thread.jspa?messageID=7622233&#7622233
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http://discussions.apple.com/thread.jspa?messageID=7432238&#7432238
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http://discussions.apple.com/thread.jspa?messageID=7432336#7432336
After rebooting the machine, my Mail.app can't start successfully.
I found this line in the logs:
18/07/08 9:23:42 Mail[210] 18/07/08 9:23:42 Mail[210] Error 11 performing query SELECT COUNT() FROM (SELECT DISTINCT messages.ROWID FROM messages JOIN mailboxes AS mailbox ON messages.mailbox = mailbox.ROWID WHERE (mailbox.url != 'pop://pau%40XXX:[email protected]/Deleted%20Messages') AND (mailbox.url != 'local:///Deleted%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Deleted%20Messages') AND (mailbox.url != 'pop://xxx%[email protected]/Deleted%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Sent%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Sent%20Messages') AND (mailbox.url != 'pop://pau.montero%[email protected]/Sent%20Messages') AND (messages.type = '2') AND ((messages.flags&2) = 0)): database disk image is malformed (SELECT DISTINCT messages.ROWID FROM messages JOIN mailboxes AS mailbox ON messages.mailbox = mailbox.ROWID WHERE (mailbox.url != 'pop://pau%[email protected]/Deleted%20Messages') AND (mailbox.url != 'local:///Deleted%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Deleted%20Messages') AND (mailbox.url != 'pop://pau.montero%[email protected]/Deleted%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Sent%20Messages') AND (mailbox.url != 'pop://pau%[email protected]/Sent%20Messages') AND (mailbox.url != 'pop://pau.montero%[email protected]/Sent%20Messages') AND (messages.type = '2') AND ((messages.flags&2) = 0)): database disk image is malformed
Any idea about can I repair that disc image? I tried disk verification and permission repair only.
Thanks a lot!

I solved the Mail.app start up issue rebuilding the sqllite file "Envelope Index" following the instructions from this tip:
Rebuild your database and speed up Mail.app
http://www.hawkwings.net/2006/02/08/rebuild-your-database-and-speed-up-mailapp/

Confusion with mail.app and Gmail using imap

I've had a yahoo.com email address for years, and pay for Mail Plus and POP3, which I frankly don't even use. Now that I've confirmed, however, that I can successfully forward emails from my yahoo box to my new gmail box, I'd like to look into setting up mail.app for the gmail account using imap. Like most people, I access my mail from several places (home & work computers, Touch, and others), and imap makes sense as the right way to go.
Last night I tried to set things up on mail.app on the Mac, and boy was it confusing in terms of the folders, etc. Is there someplace someone can point me for a sort of "beginner's guide to setting up Gmail/imap with mail.app"? Hopefully this "guide" would give me some hints on setting up various rules, etc. that would allow me to have a setup that makes sense: only one copy of emails, sent items in the sent items folder, etc.
One more thing: can I set up Gmail/imap with more than one email client? For example, can I use mail.app at home and Thunderbird on the Windows computer in my office? And how is the creation of new folders (or labels, I guess, as Gmail calls them) on the web handled by mail.app (or Thunderbird)? I'm guessing that a new label created on Gmail on the web doesn't automatically result in a folder being created in mail.app (or Thunderbird), or does it? If this is correct (no folder created in mail.app until I create it on the Mac), is the message that was moved to a folder on the web found in mail.app in the All Messages folder (or whatever it's called)?
Sorry for the basic nature of these questions...this all seems pretty complicated, and I'd like to get it right the first time. Thanks.

BTW Thanks for the "head's up" that GMail now supports IMAP (I've been waiting for it!)
I'm not sure what your confusion is, other than maybe the confusion between how folders and messages work in Outlook versus Apple Mail and IMAP. I've used both, and several other mail programs over the years.
IMAP permits you to have directories which contain message folders. I make the distinction, because Outlook allows you to message folders which contain messages AND other message folders. I believe most implementations of IMAP do not allow messages inside of directories. Thus, a directory looks like a message folder, but it may only contain message folders, and not individual messages.
Now, GMail appears to create message folders for each label you define in GMail, and messages which have several labels appear in each folder. If you copy the folders to your computer, you WILL have multiple copies of those messages, however if you leave them on the server, GMAIL does all the work and you only have one copy of each message.
Special folders in GMail are all located in the directory [Gmail] and include the message folders "All Mail", "Drafts", "Sent Mail", "Spam", "Starred" and "Trash". Notice I say "directory" and not "message folder" for "[Gmail]". That is important.
I cannot attest as to what GMail does when you create a folder from your mail.app client, as I have not done that yet. I would venture a guess that it will define a GMail label and mark any messages you "move" to that folder with that label. The GMail special folder "All Mail" contains all of your mail messages, and is equivalent to selecting "All Mail" when using the web interface.
Your inbox messages will appear in the section with all of your inboxes at the top of your mailbox list. Make sure that you set your preferences to match the recommended preferences for Apple Mail when setting up your GMail account. Otherwise you will end up with duplicates and/or a lot of unnecessary data transfers to your Mac.
Hope this helps. If not, please give a more explicit example of something that doesn't work the way you expect.

Windows 8 Mail App - Can't add IMAP account

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