Windows 8 printing problem with 2575 printer

My Photosmart 2575 printer worked ok with windows XP on my old Dell computer. On my new Lenovo Windows 8 computer using the usb printer connector there is a problem.
When I try to print a word document it prints the first 6 to 8 lines of the document and then displays "printing" and hangs, so I have to cancel the print. When I re-try the printing, it again prints 8 or so lines of the documentand, ejects the paper and says "out of paper". When I reload the paper it prints the document successfully.

@dave_sk, Welcome to the forums!
I read about the troubles you are now having when trying to print from your Photosmart 2575 to your Windows 8 system. I sure hope I can help you through this obstacle and have you printing again!
I would first like to mention the error message you see when trying to print. Here is the troubleshooting guide to work through the "Out of Paper" error, please try all the steps:
HP Deskjet, Photosmart, and PSC All-in-Ones - 'Out of Paper' Error Message and the Printer Does Not ...
Hopefully you can print without the error message however, if you see it again, run the Print and Scan Doctor. This diagnostic tool will check for any conflicts that could be causing the issue. The tool will show you a report at the end. If there was a problem that the tool could not fix, you will notice it in the results.
Please write back with the outcome and also the results from running the PSDr.
Click the thumbs up button below to give me a kudos for trying to help!
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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--=================================================================================
-- PartitionLabSetup_RangeRight.sql
-- 001. Create test database
-- 002. Add file groups and files
-- 003. Create partition function and schema
-- 004. Create and populate a test table
--=================================================================================
USE [master]
GO
-- 001 - Create Test Database
:SETVAR DataDrive "D:\SQL\Data\"
:SETVAR LogDrive "D:\SQL\Logs\"
:SETVAR DatabaseName "workspace"
:SETVAR TableName "TestTable"
-- Drop if exists and create Database
IF DATABASEPROPERTYEX(N'$(databasename)','Status') IS NOT NULL
BEGIN
ALTER DATABASE $(DatabaseName) SET SINGLE_USER WITH ROLLBACK IMMEDIATE
DROP DATABASE $(DatabaseName)
END
CREATE DATABASE $(DatabaseName)
ON
( NAME = $(DatabaseName)_data,
FILENAME = N'$(DataDrive)$(DatabaseName)_data.mdf',
SIZE = 10,
MAXSIZE = 500,
FILEGROWTH = 5 )
LOG ON
( NAME = $(DatabaseName)_log,
FILENAME = N'$(LogDrive)$(DatabaseName).ldf',
SIZE = 5MB,
MAXSIZE = 5000MB,
FILEGROWTH = 5MB ) ;
GO
-- 002. Add file groups and files
--:SETVAR DatabaseName "workspace"
--:SETVAR TableName "TestTable"
--:SETVAR DataDrive "D:\SQL\Data\"
--:SETVAR LogDrive "D:\SQL\Logs\"
DECLARE @nSQL NVARCHAR(2000) ;
DECLARE @x INT = 1;
WHILE @x <= 6
BEGIN
SELECT @nSQL =
'ALTER DATABASE $(DatabaseName)
ADD FILEGROUP $(TableName)_fg' + RTRIM(CAST(@x AS CHAR(5))) + ';
ALTER DATABASE $(DatabaseName)
ADD FILE
NAME= ''$(TableName)_f' + CAST(@x AS CHAR(5)) + ''',
FILENAME = ''$(DataDrive)\$(TableName)_f' + RTRIM(CAST(@x AS CHAR(5))) + '.ndf''
TO FILEGROUP $(TableName)_fg' + RTRIM(CAST(@x AS CHAR(5))) + ';'
EXEC sp_executeSQL @nSQL;
SET @x = @x + 1;
END
-- 003. Create partition function and schema
--:SETVAR TableName "TestTable"
--:SETVAR DatabaseName "workspace"
USE $(DatabaseName);
CREATE PARTITION FUNCTION $(TableName)_func (int)
AS RANGE RIGHT FOR VALUES
0,
15,
30,
45,
60
CREATE PARTITION SCHEME $(TableName)_scheme
AS
PARTITION $(TableName)_func
TO
$(TableName)_fg1,
$(TableName)_fg2,
$(TableName)_fg3,
$(TableName)_fg4,
$(TableName)_fg5,
$(TableName)_fg6
-- Create TestTable
--:SETVAR TableName "TestTable"
--:SETVAR BackupDrive "D:\SQL\Backups\"
--:SETVAR DatabaseName "workspace"
CREATE TABLE [dbo].$(TableName)(
[Partition_PK] [int] NOT NULL,
[GUID_PK] [uniqueidentifier] NOT NULL,
[CreateDate] [datetime] NULL,
[CreateServer] [nvarchar](50) NULL,
[RandomNbr] [int] NULL,
CONSTRAINT [PK_$(TableName)] PRIMARY KEY CLUSTERED
[Partition_PK] ASC,
[GUID_PK] ASC
) ON $(TableName)_scheme(Partition_PK)
) ON $(TableName)_scheme(Partition_PK)
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_GUID_PK] DEFAULT (newid()) FOR [GUID_PK]
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_CreateDate] DEFAULT (getdate()) FOR [CreateDate]
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_CreateServer] DEFAULT (@@servername) FOR [CreateServer]
-- 004. Create and populate a test table
-- Load TestTable Data - Seconds 0-59 are used as the Partitoning Key
--:SETVAR TableName "TestTable"
SET NOCOUNT ON;
DECLARE @Now DATETIME = GETDATE()
WHILE @Now > DATEADD(minute,-1,GETDATE())
BEGIN
INSERT INTO [dbo].$(TableName)
([Partition_PK]
,[RandomNbr])
VALUES
DATEPART(second,GETDATE())
,ROUND((RAND() * 100),0)
END
-- Confirm table partitioning - http://lextonr.wordpress.com/tag/sys-destination_data_spaces/
SELECT
N'DatabaseName' = DB_NAME()
, N'SchemaName' = s.name
, N'TableName' = o.name
, N'IndexName' = i.name
, N'IndexType' = i.type_desc
, N'PartitionScheme' = ps.name
, N'DataSpaceName' = ds.name
, N'DataSpaceType' = ds.type_desc
, N'PartitionFunction' = pf.name
, N'PartitionNumber' = dds.destination_id
, N'BoundaryValue' = prv.value
, N'RightBoundary' = pf.boundary_value_on_right
, N'PartitionFileGroup' = ds2.name
, N'RowsOfData' = p.[rows]
FROM
sys.objects AS o
INNER JOIN sys.schemas AS s
ON o.[schema_id] = s.[schema_id]
INNER JOIN sys.partitions AS p
ON o.[object_id] = p.[object_id]
INNER JOIN sys.indexes AS i
ON p.[object_id] = i.[object_id]
AND p.index_id = i.index_id
INNER JOIN sys.data_spaces AS ds
ON i.data_space_id = ds.data_space_id
INNER JOIN sys.partition_schemes AS ps
ON ds.data_space_id = ps.data_space_id
INNER JOIN sys.partition_functions AS pf
ON ps.function_id = pf.function_id
LEFT OUTER JOIN sys.partition_range_values AS prv
ON pf.function_id = prv.function_id
AND p.partition_number = prv.boundary_id
LEFT OUTER JOIN sys.destination_data_spaces AS dds
ON ps.data_space_id = dds.partition_scheme_id
AND p.partition_number = dds.destination_id
LEFT OUTER JOIN sys.data_spaces AS ds2
ON dds.data_space_id = ds2.data_space_id
ORDER BY
DatabaseName
,SchemaName
,TableName
,IndexName
,PartitionNumber
--=================================================================================
-- SECTION 2 - SWITCH OUT
-- 001 - Create TestTableOut
-- 002 - Switch out partition in range 0-14
-- 003 - Merge range 0 -29
-- 001. TestTableOut
:SETVAR TableName "TestTable"
IF OBJECT_ID('dbo.$(TableName)Out') IS NOT NULL
DROP TABLE [dbo].[$(TableName)Out]
CREATE TABLE [dbo].[$(TableName)Out](
[Partition_PK] [int] NOT NULL,
[GUID_PK] [uniqueidentifier] NOT NULL,
[CreateDate] [datetime] NULL,
[CreateServer] [nvarchar](50) NULL,
[RandomNbr] [int] NULL,
CONSTRAINT [PK_$(TableName)Out] PRIMARY KEY CLUSTERED
[Partition_PK] ASC,
[GUID_PK] ASC
) ON $(TableName)_fg2;
GO
-- 002 - Switch out partition in range 0-14
--:SETVAR TableName "TestTable"
ALTER TABLE dbo.$(TableName)
SWITCH PARTITION 2 TO dbo.$(TableName)Out;
-- 003 - Merge range 0 - 29
--:SETVAR TableName "TestTable"
ALTER PARTITION FUNCTION $(TableName)_func()
MERGE RANGE (15);
-- Confirm table partitioning
-- Original source of this query - http://lextonr.wordpress.com/tag/sys-destination_data_spaces/
SELECT
N'DatabaseName' = DB_NAME()
, N'SchemaName' = s.name
, N'TableName' = o.name
, N'IndexName' = i.name
, N'IndexType' = i.type_desc
, N'PartitionScheme' = ps.name
, N'DataSpaceName' = ds.name
, N'DataSpaceType' = ds.type_desc
, N'PartitionFunction' = pf.name
, N'PartitionNumber' = dds.destination_id
, N'BoundaryValue' = prv.value
, N'RightBoundary' = pf.boundary_value_on_right
, N'PartitionFileGroup' = ds2.name
, N'RowsOfData' = p.[rows]
FROM
sys.objects AS o
INNER JOIN sys.schemas AS s
ON o.[schema_id] = s.[schema_id]
INNER JOIN sys.partitions AS p
ON o.[object_id] = p.[object_id]
INNER JOIN sys.indexes AS i
ON p.[object_id] = i.[object_id]
AND p.index_id = i.index_id
INNER JOIN sys.data_spaces AS ds
ON i.data_space_id = ds.data_space_id
INNER JOIN sys.partition_schemes AS ps
ON ds.data_space_id = ps.data_space_id
INNER JOIN sys.partition_functions AS pf
ON ps.function_id = pf.function_id
LEFT OUTER JOIN sys.partition_range_values AS prv
ON pf.function_id = prv.function_id
AND p.partition_number = prv.boundary_id
LEFT OUTER JOIN sys.destination_data_spaces AS dds
ON ps.data_space_id = dds.partition_scheme_id
AND p.partition_number = dds.destination_id
LEFT OUTER JOIN sys.data_spaces AS ds2
ON dds.data_space_id = ds2.data_space_id
ORDER BY
DatabaseName
,SchemaName
,TableName
,IndexName
,PartitionNumber
The table below shows the results of the ‘Confirm Table Partitioning’ query, before and after the MERGE.
The T-SQL code below illustrates the problem.
-- PartitionLab_RangeRight
USE workspace;
DROP TABLE dbo.TestTableOut;
USE master;
ALTER DATABASE workspace
REMOVE FILE TestTable_f3 ;
-- ERROR
--Msg 5042, Level 16, State 1, Line 1
--The file 'TestTable_f3 ' cannot be removed because it is not empty.
ALTER DATABASE workspace
REMOVE FILE TestTable_f2 ;
-- Works surprisingly!!
use workspace;
ALTER INDEX [PK_TestTable] ON [dbo].[TestTable] REBUILD PARTITION = 2;
--Msg 622, Level 16, State 3, Line 2
--The filegroup "TestTable_fg2" has no files assigned to it. Tables, indexes, text columns, ntext columns, and image columns cannot be populated on this filegroup until a file is added.
--The statement has been terminated.
If you run ALTER INDEX REBUILD before trying to remove files from File Group 3, it works. Rerun the database setup script then the code below.
-- RANGE RIGHT
-- Rerun PartitionLabSetup_RangeRight.sql before the code below
USE workspace;
DROP TABLE dbo.TestTableOut;
ALTER INDEX [PK_TestTable] ON [dbo].[TestTable] REBUILD PARTITION = 2;
USE master;
ALTER DATABASE workspace
REMOVE FILE TestTable_f3;
-- Works as expected!!
The file in File Group 2 appears to contain data but it can be dropped. Although the system views are reporting the data in File Group 2, it still physically resides in File Group 3 and isn’t moved until the index is rebuilt. The RANGE RIGHT function means
the left file group (File Group 2) is retained when splitting ranges.
RANGE LEFT would have retained the data in File Group 3 where it already resided, no INDEX REBUILD is necessary to effectively complete the MERGE operation. The script below implements the same partitioning strategy (data distribution between partitions)
on the test table but uses different boundary definitions and RANGE LEFT.
--=================================================================================
-- PartitionLabSetup_RangeLeft.sql
-- 001. Create test database
-- 002. Add file groups and files
-- 003. Create partition function and schema
-- 004. Create and populate a test table
--=================================================================================
USE [master]
GO
-- 001 - Create Test Database
:SETVAR DataDrive "D:\SQL\Data\"
:SETVAR LogDrive "D:\SQL\Logs\"
:SETVAR DatabaseName "workspace"
:SETVAR TableName "TestTable"
-- Drop if exists and create Database
IF DATABASEPROPERTYEX(N'$(databasename)','Status') IS NOT NULL
BEGIN
ALTER DATABASE $(DatabaseName) SET SINGLE_USER WITH ROLLBACK IMMEDIATE
DROP DATABASE $(DatabaseName)
END
CREATE DATABASE $(DatabaseName)
ON
( NAME = $(DatabaseName)_data,
FILENAME = N'$(DataDrive)$(DatabaseName)_data.mdf',
SIZE = 10,
MAXSIZE = 500,
FILEGROWTH = 5 )
LOG ON
( NAME = $(DatabaseName)_log,
FILENAME = N'$(LogDrive)$(DatabaseName).ldf',
SIZE = 5MB,
MAXSIZE = 5000MB,
FILEGROWTH = 5MB ) ;
GO
-- 002. Add file groups and files
--:SETVAR DatabaseName "workspace"
--:SETVAR TableName "TestTable"
--:SETVAR DataDrive "D:\SQL\Data\"
--:SETVAR LogDrive "D:\SQL\Logs\"
DECLARE @nSQL NVARCHAR(2000) ;
DECLARE @x INT = 1;
WHILE @x <= 6
BEGIN
SELECT @nSQL =
'ALTER DATABASE $(DatabaseName)
ADD FILEGROUP $(TableName)_fg' + RTRIM(CAST(@x AS CHAR(5))) + ';
ALTER DATABASE $(DatabaseName)
ADD FILE
NAME= ''$(TableName)_f' + CAST(@x AS CHAR(5)) + ''',
FILENAME = ''$(DataDrive)\$(TableName)_f' + RTRIM(CAST(@x AS CHAR(5))) + '.ndf''
TO FILEGROUP $(TableName)_fg' + RTRIM(CAST(@x AS CHAR(5))) + ';'
EXEC sp_executeSQL @nSQL;
SET @x = @x + 1;
END
-- 003. Create partition function and schema
--:SETVAR TableName "TestTable"
--:SETVAR DatabaseName "workspace"
USE $(DatabaseName);
CREATE PARTITION FUNCTION $(TableName)_func (int)
AS RANGE LEFT FOR VALUES
-1,
14,
29,
44,
59
CREATE PARTITION SCHEME $(TableName)_scheme
AS
PARTITION $(TableName)_func
TO
$(TableName)_fg1,
$(TableName)_fg2,
$(TableName)_fg3,
$(TableName)_fg4,
$(TableName)_fg5,
$(TableName)_fg6
-- Create TestTable
--:SETVAR TableName "TestTable"
--:SETVAR BackupDrive "D:\SQL\Backups\"
--:SETVAR DatabaseName "workspace"
CREATE TABLE [dbo].$(TableName)(
[Partition_PK] [int] NOT NULL,
[GUID_PK] [uniqueidentifier] NOT NULL,
[CreateDate] [datetime] NULL,
[CreateServer] [nvarchar](50) NULL,
[RandomNbr] [int] NULL,
CONSTRAINT [PK_$(TableName)] PRIMARY KEY CLUSTERED
[Partition_PK] ASC,
[GUID_PK] ASC
) ON $(TableName)_scheme(Partition_PK)
) ON $(TableName)_scheme(Partition_PK)
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_GUID_PK] DEFAULT (newid()) FOR [GUID_PK]
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_CreateDate] DEFAULT (getdate()) FOR [CreateDate]
ALTER TABLE [dbo].$(TableName) ADD CONSTRAINT [DF_$(TableName)_CreateServer] DEFAULT (@@servername) FOR [CreateServer]
-- 004. Create and populate a test table
-- Load TestTable Data - Seconds 0-59 are used as the Partitoning Key
--:SETVAR TableName "TestTable"
SET NOCOUNT ON;
DECLARE @Now DATETIME = GETDATE()
WHILE @Now > DATEADD(minute,-1,GETDATE())
BEGIN
INSERT INTO [dbo].$(TableName)
([Partition_PK]
,[RandomNbr])
VALUES
DATEPART(second,GETDATE())
,ROUND((RAND() * 100),0)
END
-- Confirm table partitioning - http://lextonr.wordpress.com/tag/sys-destination_data_spaces/
SELECT
N'DatabaseName' = DB_NAME()
, N'SchemaName' = s.name
, N'TableName' = o.name
, N'IndexName' = i.name
, N'IndexType' = i.type_desc
, N'PartitionScheme' = ps.name
, N'DataSpaceName' = ds.name
, N'DataSpaceType' = ds.type_desc
, N'PartitionFunction' = pf.name
, N'PartitionNumber' = dds.destination_id
, N'BoundaryValue' = prv.value
, N'RightBoundary' = pf.boundary_value_on_right
, N'PartitionFileGroup' = ds2.name
, N'RowsOfData' = p.[rows]
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INNER JOIN sys.schemas AS s
ON o.[schema_id] = s.[schema_id]
INNER JOIN sys.partitions AS p
ON o.[object_id] = p.[object_id]
INNER JOIN sys.indexes AS i
ON p.[object_id] = i.[object_id]
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INNER JOIN sys.data_spaces AS ds
ON i.data_space_id = ds.data_space_id
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ON ds.data_space_id = ps.data_space_id
INNER JOIN sys.partition_functions AS pf
ON ps.function_id = pf.function_id
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AND p.partition_number = prv.boundary_id
LEFT OUTER JOIN sys.destination_data_spaces AS dds
ON ps.data_space_id = dds.partition_scheme_id
AND p.partition_number = dds.destination_id
LEFT OUTER JOIN sys.data_spaces AS ds2
ON dds.data_space_id = ds2.data_space_id
ORDER BY
DatabaseName
,SchemaName
,TableName
,IndexName
,PartitionNumber
--=================================================================================
-- SECTION 2 - SWITCH OUT
-- 001 - Create TestTableOut
-- 002 - Switch out partition in range 0-14
-- 003 - Merge range 0 -29
-- 001. TestTableOut
:SETVAR TableName "TestTable"
IF OBJECT_ID('dbo.$(TableName)Out') IS NOT NULL
DROP TABLE [dbo].[$(TableName)Out]
CREATE TABLE [dbo].[$(TableName)Out](
[Partition_PK] [int] NOT NULL,
[GUID_PK] [uniqueidentifier] NOT NULL,
[CreateDate] [datetime] NULL,
[CreateServer] [nvarchar](50) NULL,
[RandomNbr] [int] NULL,
CONSTRAINT [PK_$(TableName)Out] PRIMARY KEY CLUSTERED
[Partition_PK] ASC,
[GUID_PK] ASC
) ON $(TableName)_fg2;
GO
-- 002 - Switch out partition in range 0-14
--:SETVAR TableName "TestTable"
ALTER TABLE dbo.$(TableName)
SWITCH PARTITION 2 TO dbo.$(TableName)Out;
-- 003 - Merge range 0 - 29
:SETVAR TableName "TestTable"
ALTER PARTITION FUNCTION $(TableName)_func()
MERGE RANGE (14);
-- Confirm table partitioning
-- Original source of this query - http://lextonr.wordpress.com/tag/sys-destination_data_spaces/
SELECT
N'DatabaseName' = DB_NAME()
, N'SchemaName' = s.name
, N'TableName' = o.name
, N'IndexName' = i.name
, N'IndexType' = i.type_desc
, N'PartitionScheme' = ps.name
, N'DataSpaceName' = ds.name
, N'DataSpaceType' = ds.type_desc
, N'PartitionFunction' = pf.name
, N'PartitionNumber' = dds.destination_id
, N'BoundaryValue' = prv.value
, N'RightBoundary' = pf.boundary_value_on_right
, N'PartitionFileGroup' = ds2.name
, N'RowsOfData' = p.[rows]
FROM
sys.objects AS o
INNER JOIN sys.schemas AS s
ON o.[schema_id] = s.[schema_id]
INNER JOIN sys.partitions AS p
ON o.[object_id] = p.[object_id]
INNER JOIN sys.indexes AS i
ON p.[object_id] = i.[object_id]
AND p.index_id = i.index_id
INNER JOIN sys.data_spaces AS ds
ON i.data_space_id = ds.data_space_id
INNER JOIN sys.partition_schemes AS ps
ON ds.data_space_id = ps.data_space_id
INNER JOIN sys.partition_functions AS pf
ON ps.function_id = pf.function_id
LEFT OUTER JOIN sys.partition_range_values AS prv
ON pf.function_id = prv.function_id
AND p.partition_number = prv.boundary_id
LEFT OUTER JOIN sys.destination_data_spaces AS dds
ON ps.data_space_id = dds.partition_scheme_id
AND p.partition_number = dds.destination_id
LEFT OUTER JOIN sys.data_spaces AS ds2
ON dds.data_space_id = ds2.data_space_id
ORDER BY
DatabaseName
,SchemaName
,TableName
,IndexName
,PartitionNumber
The table below shows the results of the ‘Confirm Table Partitioning’ query, before and after the MERGE.
The data in the File and File Group to be dropped (File Group 2) has already been switched out; File Group 3 contains the data so no index rebuild is needed to move data and complete the MERGE.
RANGE RIGHT would not be a problem in a ‘Sliding Window’ if the same file group is used for all partitions, when they are created and dropped it introduces a dependency on full index rebuilds. Larger tables are typically partitioned and a full index rebuild
might be an expensive operation. I’m not sure how a RANGE RIGHT partitioning strategy could be implemented, with an ascending partitioning key, using multiple file groups without having to move data. Using a single file group (multiple files) for all partitions
within a table would avoid physically moving data between file groups; no index rebuild would be necessary to complete a MERGE and system views would accurately reflect the physical location of data.
If a RANGE RIGHT partition function is used, the data is physically in the wrong file group after the MERGE assuming a typical ascending partitioning key, and the 'Data Spaces' system views might be misleading. Thanks to Manuj and Chris for a lot of help
investigating this.
NOTE 10/03/2014 - The solution
The solution is so easy it's embarrassing, I was using the wrong boundary points for the MERGE (both RANGE LEFT & RANGE RIGHT) to get rid of historic data.
-- Wrong Boundary Point Range Right
--ALTER PARTITION FUNCTION $(TableName)_func()
--MERGE RANGE (15);
-- Wrong Boundary Point Range Left
--ALTER PARTITION FUNCTION $(TableName)_func()
--MERGE RANGE (14);
-- Correct Boundary Pounts for MERGE
ALTER PARTITION FUNCTION $(TableName)_func()
MERGE RANGE (0); -- or -1 for RANGE LEFT
The empty, switched out partition (on File Group 2) is then MERGED with the empty partition maintained at the start of the range and no data movement is necessary. I retract the suggestion that a problem exists with RANGE RIGHT Sliding Windows using multiple
file groups and apologize :-)

Hi Paul Brewer,
Thanks for your post and glad to hear that the issue is resolved. It is kind of you post a reply to share your solution. That way, other community members could benefit from your sharing.
Regards.
Sofiya Li
Sofiya Li
TechNet Community Support

Windows photo viewer - problem with JPEG files

Can not open JPEG files and can not create JPEG files from other software (For example from Solidworks).
When I try to right click on a JPEG, a notice window appears written: "Windows Explorer has stopped working - Windows is
checking for a solution to the problem" and then the notice box disapears, the desktop appears and I can continue working.
From the other side - If I try to save as JPEG a screen of Solidworks (like a view of a part) the Solidworks falls but the JPEG
is created (I can see its name in the directory I created it).
I can open the JPEGS with the Paint software if I want but not with the Windows Photo Viewer.
I have the feeling that the Windows Photo Viewer disapeared from my computer - just a feeling.
I will appreciate your assistance.
Avi T. 2014

Hi,
According to your description,please re-associate the .jpeg with Windows photo viewer.
1.Open Control Panel\All Control Panel Items\Default Programs\Set Default Programs.
2.Click Windows Photo Viewer, and choose defaults for this program, check the .jpeg, and then click Save.
3.Next,click Windows Photo Viewer again, and click Set this program as default.
As you said, when you tried to right click on a JPEG, Windows Explorer stopped working.
I suggest you use ShellExview to remove the third-party shell extension.
http://www.nirsoft.net/utils/shexview.html
Note: Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Regards,
Kelvin Xu
TechNet Community Support

IE 11 & Windows 8.1 - problems with MS partner portal

Hello,
with Windows 8.1 and IE 11 it is not possible to access the profil page on partner.microsoft.com.
It tells me to use Internet Explorer ;-)
Cheers
Yves
I also reported this error to Partner Channel Switzerland.

It tells me to use Internet Explorer ;-)
Implies that a site is doing browser sniffing looking for MSIE in a request's User-Agent string. In standard mode IE11 just shows Mozilla/5.0 (for HTML 5.0 support). Use the Developer Tools Console tab
to see this. E.g. enter navigator.userAgent Use the Developer Tools Emulation tab to change it to something your problem site would recognize better, such as IE8.
Robert Aldwinckle

New computer (windows 7) connection problem with Verizon DSL

I just bought a new computer to replace a dead one. I took the old one away and plugged the new one into the Verizon cable. I have Verizon DSL, no wireless, no network at home, just a computer and a Westell modem.
On the new computer, I have a successful internet connection in that I can reach Google. I can conduct a Google search, but when I click on a search result I cannot reach that site. I CAN successfully send and receive Gmail. I CANNOT connect to Verizon's website, Amazon, Washington Post, Ebay, or most other sites. What happens when I try is a small box comes up in the browser window saying "Connecting to [name of site]" and the in-progress thing goes around and around. This will go on for as long as I let it (more than 1/2 hour), with no timeout or failure message -- just an empty browser window. Results are the same in Explorer and Firefox.
I hooked a borrowed computer into my Verizon line and the internet connection works fine to any site I try (I'm on it now). Verizon techs have also done a line test and it's fine.
I have taken the new computer (running Windows 7) back to the store 3 times. They have hooked it into an Earthlink DSL line there and have shown me they have no difficulty whatsoever going to any of the sites that are not working for me at home. They say the problem MUST be something to do with my Verizon connection.
I've called Verizon tech support 3 times now. They say it's not them, and there's nothing they can do -- but their Remote Assistant software isn't able to connect IN to my machine, just as I can't connect OUT to the Verizon site. I have asked for a more up-to-date modem and was refused.
I was tempted to just upgrade to FIOS but Verizon is being so unhelpful I am ready to bail on Verizon entirely. Before I do, can anyone suggest what might be going on here?

I bought an HP computer at Staples and had the same problem. HP and Verizon could find no problems. Verizon said the would send me a new modem to see if that fixed the problem. The problem was corrected after Verizon sent me a new modem for free.

Windows 8 printing problem with 2575 printer

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