Windows 8 Pro (64 Bit) error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)

Hi,
I bought a new computer with Windows 8 Pro (64 Bit) in February/March 2013 and it has crashed almost every day I've had it (it crashes at least every two days). Despite constantly sending the details of the crash through to Microsoft it doesn't seems
to have been addressed. The error message that pops up every time is the same. It is on a blue screen and says:
"Your computer has encountered an error and needs to restart :(
DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)"
Can someone please explain what I need to do to fix this? I am not a tech head so some step by step instructions would be great. Can i (re)install new drivers etc or is this a common fault of Windows 8? This is driving me crazy. It
certainly doesn't make me feel like I have a new computer that's for sure!
I just read one post that suggested someone's fault ma be because of antivirus software AVG Internet Security 2013 (which I have). How can I find out iof this is the case? And if this software doesn't work with Windows 8 does anyone know
what is the best to use with Windows 8?
Any help would be massively appreciated.
Cheers,
rdtro1

* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88001b83e58, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800197d7168
GetUlongFromAddress: unable to read from fffff800197d71f8
0000000000000000 Nonpaged pool
CURRENT_IRQL: 2
FAULTING_IP:
tcpip!FlpReturnNetBufferListChain+e2738
fffff880`01b83e58 488b01 mov rax,qword ptr [rcx]
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
TRAP_FRAME: fffff88002b38880 -- (.trap 0xfffff88002b38880)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8004f6fc40 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8004f6fc41 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88001b83e58 rsp=fffff88002b38a10 rbp=0000000000000000
r8=fffffa8004f6fc40 r9=0000000000000000 r10=fffff88001400e80
r11=fffffa80061113d0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
tcpip!FlpReturnNetBufferListChain+0xe2738:
fffff880`01b83e58 488b01 mov rax,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff800194d8769 to fffff800194d9440
STACK_TEXT:
00 nt!KeBugCheckEx
01 nt!KiBugCheckDispatch
02 nt!KiPageFault
03 tcpip!FlpReturnNetBufferListChain
04 NETIO!NetioDereferenceNetBufferList
05 fwpkclnt!FwppDereferenceNetioNetBufferList
06 fwpkclnt!FwpsDereferenceNetBufferList0
07 tunnel!TunnelUserRestoreAndFreeNblAndNbState
08 tunnel!TunnelUserReturnNetBufferLists
09 ndis!ndisInvokeNextReceiveCompleteHandler
0a ndis!NdisReturnNetBufferLists
0b tcpip!FlpReturnNetBufferListChain
0c NETIO!NetioDereferenceNetBufferListChain
0d tcpip!TcpFlushDelay
0e tcpip!TcpPreValidatedReceive
0f tcpip!IppDeliverListToProtocol
10 tcpip!IppProcessDeliverList
11 tcpip!IppReceiveHeaderBatch
12 tcpip!IpFlcReceivePackets
13 tcpip!FlpReceiveNonPreValidatedNetBufferListChain
14 tcpip!FlReceiveNetBufferListChainCalloutRoutine
15 nt!KeExpandKernelStackAndCalloutInternal
16 nt!KeExpandKernelStackAndCalloutEx
17 tcpip!FlReceiveNetBufferListChain
18 ndis!ndisMIndicateNetBufferListsToOpen
19 ndis!ndisInvokeNextReceiveHandler
1a ndis!NdisMIndicateReceiveNetBufferLists
1b tunnel!TeredoWfpIndicationWorker
1c tunnel!LwWorker
1d nt!IopProcessWorkItem
1e nt!ExpWorkerThread
1f nt!PspSystemThreadStartup
20 nt!KiStartSystemThread
Image path: \SystemRoot\system32\DRIVERS\tunnel.sys
Image name: tunnel.sys
Browse all global symbols functions data
Timestamp: Thu Jul 26 04:23:04 2012 (5010AA08)
CheckSum: 000296F2
ImageSize: 0002C000
File version: 6.2.9200.16384
Product version: 6.2.9200.16384
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 3.6 Driver
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: tunnel.sys
OriginalFilename: tunnel.sys
ProductVersion: 6.2.9200.16384
FileVersion: 6.2.9200.16384 (win8_rtm.120725-1247)
FileDescription: Microsoft Tunnel Interface Driver
LegalCopyright: © Microsoft Corporation. All rights reserved.
Disable the Teredo Tunneling Pseudo-interface 6to4 Adapter
How to Disable Teredo Tunneling Pseudo-interface 6to4 Adapter
http://blogs.msdn.com/b/richin/archive/2010/11/26/how-to-disable-teredo-tunneling-pseudo-interface-6to4-adapter.aspx
Does this fix it?
"A programmer is just a tool which converts caffeine into code"

Similar Messages

Windows 8 (64 bit) error/crash:DRIVER_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS)

Hi,
I bought a new computer with Windows 8 (64 Bit) in April/May 2013 and it has recently started crashing within the last week. The error message that pops up every time is the same. It is on a blue screen and says:
"Your computer has encountered an error and needs to restart :(
DRIVER_IRQL_NOT_LESS_OR_EQUAL (NETIO.SYS)"
Can someone please explain what I need to do to fix this?
I've read that it can be antiviruses such as Avast, however I am currently running Vipre. (I have Avira installed still, but disabled while I complete the trial of Vipre)
Any help would be *greatly* appreciated!
Thank you!

CH
These were Related to NETwew00.sys Intel® Wireless WiFi Link Driver from Intel Corporation. I would install the newest driver available.
2: kd>
Irp is active with 5 stacks 3 is current (= 0xffffe0000af33ce0)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 0 ffffe0000221a050 00000000 00000000-00000000
Unable to load image \SystemRoot\system32\DRIVERS\NETwew00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwew00.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwew00.sys
\Driver\NETwNe64
Args: 00014400 00000000 00000004 00000002
[ 16, 2] 0 e1 ffffe00001a01e20 00000000 fffff8009dbd6054-ffffe0000b5e7b10 Success Error Cancel pending
\Driver\vwifibus nt!PopSystemIrpCompletion
Args: 00014400 00000000 00000004 00000002
[ 0, 0] 0 0 00000000 00000000 00000000-ffffe0000b5e7b10
Args: 00000000 00000000 00000000 00000000
Wanikiya and Dyami--Team Zigzag

Windows 8 Pro (64 Bit) error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL again

Hello,
I have a problem with my Windows 8 Pro. This is the message i've got when BSOD appear:
"Your computer has encountered an error and needs to restart :(
DRIVER_IRQL_NOT_LESS_OR_EQUAL"
Please help me fix this thing.
This is my DMP file:
http://1drv.ms/TEe6I9
Thank you

Kikygeboy
Your Kaspersky is killing tcpip.sys. I would remove it and use the built in defender
Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\062714-22620-01 - Copy.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
OK C:\Users\Ken\Desktop
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*H:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\Users\Ken\Desktop
Windows 8 Kernel Version 9200 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
Machine Name:
Kernel base = 0xfffff800`30c00000 PsLoadedModuleList = 0xfffff800`30ecaa60
Debug session time: Fri Jun 27 11:59:00.441 2014 (UTC - 4:00)
System Uptime: 0 days 0:15:40.484
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck D1, {0, 2, 0, fffff880023e6245}
*** WARNING: Unable to verify timestamp for klwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for klwfp.sys
Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+cb )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880023e6245, address which referenced memory
Debugging Details:
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80030f56168
GetUlongFromAddress: unable to read from fffff80030f561f8
0000000000000000 Nonpaged pool
CURRENT_IRQL: 2
FAULTING_IP:
tcpip! ?? ::FNODOBFM::`string'+4f7ca
fffff880`023e6245 488b01 mov rax,qword ptr [rcx]
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: AV
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre
TRAP_FRAME: fffff880055d1250 -- (.trap 0xfffff880055d1250)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8002679e40 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8002679e41 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880023e6245 rsp=fffff880055d13e0 rbp=0000000000000000
r8=fffffa8002679e40 r9=0000000000000000 r10=fffff80030ef6e80
r11=fffffa8002b596e0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
tcpip! ?? ::FNODOBFM::`string'+0x4f7ca:
fffff880`023e6245 488b01 mov rax,qword ptr [rcx] ds:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff80030c7a369 to fffff80030c7b040
STACK_TEXT:
fffff880`055d1108 fffff800`30c7a369 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`055d1110 fffff800`30c78be0 : 00000000`00000000 fffffa80`02b59620 00000000`00000000 fffff880`055d1250 : nt!KiBugCheckDispatch+0x69
fffff880`055d1250 fffff880`023e6245 : fffffa80`00000000 00000000`000000b0 00000000`00000000 fffff880`024f2340 : nt!KiPageFault+0x260
fffff880`055d13e0 fffff880`020051eb : fffffa80`01b03030 00000000`00000001 00000000`00000000 00000000`00000000 : tcpip! ?? ::FNODOBFM::`string'+0x4f7ca
fffff880`055d1430 fffff880`02001414 : fffffa80`03bf6370 00000000`00000000 00000000`00000000 fffff880`022fb2a8 : NETIO!NetioDereferenceNetBufferList+0xcb
fffff880`055d14c0 fffff880`02300e05 : fffff880`02415b90 fffff880`02415b00 fffffa80`01b03030 fffff880`055d15f8 : NETIO!NetioDereferenceNetBufferListChain+0x2a4
fffff880`055d1590 fffff880`022fa4c4 : 00000000`00000293 fffffa80`025cd8a0 00000000`0000000f fffff880`02415b90 : tcpip!IppReceiveHeaderBatch+0x365
fffff880`055d16c0 fffff880`0237f2b8 : fffffa80`042186f0 00000000`00000000 00000000`00000001 00000000`00000001 : tcpip!IpFlcReceivePackets+0x8d4
fffff880`055d18e0 fffff880`024cdb35 : 00000000`00000002 00000000`00000010 fffff880`055d1be9 00000000`00000000 : tcpip!IppInspectInjectReceive+0x108
fffff880`055d1920 fffff800`30cbbdf5 : fffffa80`02a08860 fffffa80`02a08860 fffffa80`04978440 00000000`00000000 : fwpkclnt!FwppInjectionStackCallout+0xe5
fffff880`055d19b0 fffff800`30cbcd85 : fffff880`024cda50 fffff880`055d1b70 fffffa80`04978410 fffff880`05b64e98 : nt!KeExpandKernelStackAndCalloutInternal+0xe5
fffff880`055d1ab0 fffff880`024ceeb4 : 00000000`00000001 fffff880`055d1be9 fffffa80`03bf6370 fffffa80`01e20c00 : nt!KeExpandKernelStackAndCalloutEx+0x25
fffff880`055d1af0 fffff880`05b65037 : fffffa80`02a08860 fffffa80`04978440 fffffa80`0197a100 fffffa80`04978440 : fwpkclnt!FwpsInjectTransportReceiveAsync0+0x32c
fffff880`055d1c30 fffffa80`02a08860 : fffffa80`04978440 fffffa80`0197a100 fffffa80`04978440 fffffa80`018d0002 : klwfp+0x5037
fffff880`055d1c38 fffffa80`04978440 : fffffa80`0197a100 fffffa80`04978440 fffffa80`018d0002 fffff880`00000001 : 0xfffffa80`02a08860
fffff880`055d1c40 fffffa80`0197a100 : fffffa80`04978440 fffffa80`018d0002 fffff880`00000001 fffffa80`0000000d : 0xfffffa80`04978440
fffff880`055d1c48 fffffa80`04978440 : fffffa80`018d0002 fffff880`00000001 fffffa80`0000000d fffffa80`00000000 : 0xfffffa80`0197a100
fffff880`055d1c50 fffffa80`018d0002 : fffff880`00000001 fffffa80`0000000d fffffa80`00000000 fffffa80`00000000 : 0xfffffa80`04978440
fffff880`055d1c58 fffff880`00000001 : fffffa80`0000000d fffffa80`00000000 fffffa80`00000000 fffff880`05b64e98 : 0xfffffa80`018d0002
fffff880`055d1c60 fffffa80`0000000d : fffffa80`00000000 fffffa80`00000000 fffff880`05b64e98 fffffa80`04978440 : 0xfffff880`00000001
fffff880`055d1c68 fffffa80`00000000 : fffffa80`00000000 fffff880`05b64e98 fffffa80`04978440 fffff880`055d1c88 : 0xfffffa80`0000000d
fffff880`055d1c70 fffffa80`00000000 : fffff880`05b64e98 fffffa80`04978440 fffff880`055d1c88 00000000`00000000 : 0xfffffa80`00000000
fffff880`055d1c78 fffff880`05b64e98 : fffffa80`04978440 fffff880`055d1c88 00000000`00000000 fffff880`05b651f2 : 0xfffffa80`00000000
fffff880`055d1c80 fffffa80`04978440 : fffff880`055d1c88 00000000`00000000 fffff880`05b651f2 00000000`00000000 : klwfp+0x4e98
fffff880`055d1c88 fffff880`055d1c88 : 00000000`00000000 fffff880`05b651f2 00000000`00000000 fffffa80`04978440 : 0xfffffa80`04978440
fffff880`055d1c90 00000000`00000000 : fffff880`05b651f2 00000000`00000000 fffffa80`04978440 00000000`00000080 : 0xfffff880`055d1c88
STACK_COMMAND: kb
FOLLOWUP_IP:
NETIO!NetioDereferenceNetBufferList+cb
fffff880`020051eb 4885ff test rdi,rdi
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: NETIO!NetioDereferenceNetBufferList+cb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETIO
IMAGE_NAME: NETIO.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 5010aa77
IMAGE_VERSION: 6.2.9200.16384
BUCKET_ID_FUNC_OFFSET: cb
FAILURE_BUCKET_ID: AV_NETIO!NetioDereferenceNetBufferList
BUCKET_ID: AV_NETIO!NetioDereferenceNetBufferList
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_netio!netiodereferencenetbufferlist
FAILURE_ID_HASH: {8ea7863c-0f95-6006-62d5-b7c1e5abd1d7}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Windows 8 Pro (64 Bit) error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL

plz.help me too. I bought my sony vaio laptop just a few days ago, and i updated it to windows 8.1 pro immediately. after that, it comes to crashes severals times a day . and here is my dump file:
hxxps://skydrive.live.com/embed?cid=A6DE62B43286857C&resid=A6DE62B43286857C%21533&authkey=AEU5UggEXk7kdcQ

My best guess is Thunder

Windows 8 error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL

Hi,
I bought a new computer with Windows 8 and it has crashed almost every day . Despite constantly sending the details of the crash through to Microsoft it doesn't seems to have been addressed. The error message that pops up every time is the
same. It is on a blue screen and says:
"Your computer has encountered an error and needs to restart :(
DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)"
Can someone please explain what I need to do to fix this? I am not a tech head so some step by step instructions would be great. Can i (re)install new drivers etc or is this a common fault of Windows 8? This is driving me crazy. It certainly
doesn't make me feel like I have a new computer that's for sure!
minidump link --> https://onedrive.live.com/redir?resid=883C8D9112CF51%21107
Any help would be massively appreciated.
Cheers,

Hi
Your wifi or network adapter driver might need updating.

Windows 8.1 BSOD Driver_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)

Hello,
I just bought my laptop 2 days ago (Windows 8.1).
I keep getting this blue screen which says "DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)"
Here is my dumps:
https://mega.co.nz/#!opMhEB6R!RM7wuM7bNKKre4vFWCwGFTGwC3m-rOxGTH3Af0sQfS8
Can anyone help please?

ZigZag3143x
Thanks for reply.
I removed McAfee and some apps but still got BSOD.
I also have tried to update my drivers but it doesn't work.
Here is my new dumps:
https://docs.google.com/file/d/0B3zdgWZL0TUWeWJYUGVqM0Z1NFk/edit
lolqq
Of the 12 DMP files 6 are tcpip.sys, several are netr28x.sys (Related to
netr28x.sys 802.11 Wireless Adapter Driver from Ralink Technology, Corp.) I would udate the wifi driver and run driver verifier to find the underlying mis behaving driver.
These crashes were related to memory corruption (probably caused by a driver).
Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't
know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
2-Memtest. (You can read more about running memtest here)
If you cannot boot after enabling verifier reboot into safe mode
In Vista & win & (F8)
In win 8 http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Co-Authored by JMH3143
Wanikiya and Dyami--Team Zigzag
I own a RALINK USB 802.11n adapter and it reproducible BSODs Windows 8.1
I replaced it with a netgear 802.11ac adapter which works fine
Corsair Carbide 300R with window
Corsair TX850V2 70A@12V
Asus M5A99FX PRO R2.0 CFX/SLI
AMD Phenom II 965 C3 Black Edition @ 4.0 GHz
G.SKILL RipjawsX DDR3-2133 8 GB
EVGA GTX 6600 Ti FTW Signature 2(Gk104 Kepler)
Asus PA238QR IPS LED HDMI DP 1080p
ST2000DM001 & Windows 8.1 Enterprise x64
Microsoft Wireless Desktop 2000
Wacom Bamboo CHT470M
Place your rig specifics into your signature like I have, makes it 100x easier to understand!
Hardcore Games Legendary is the Only Way to Play!

Windows 8.1 error/crash: DRIVER_IRQL_NOT_LESS_OR_EQUAL

I've been getting a bunch of errors and automatic restarts. This was the most recent one.
https://onedrive.live.com/redir?resid=ABF6FF188301339%21111
here are my dump files. There are only three. I don't know if this link will work I've never used skydrive.
Even though it says my system is 64 bit all of my tasks in the task manager say 32 bit and for some reason "Windows Explorer (32 bit)" has been taking up a lot of CPU even when I am doing nothing on my laptop. This has all been happening recently.
My laptop was fine a couple of days ago now the fan seems overworked and I keep getting these crashes. Any help would be appreciated.

The link worked great.
There were two errors reported a DRIVER_POWER_STATE_FAILURE (9f) and a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) error.
The DRIVER_IRQL_NOT_LESS_OR_EQUAL error referenced the igdkmd64.sys which is the Intel display driver.
The DRIVER_POWER_STATE_FAILURE error appears to be related to USB and may be caused by the webcam driver, the rtsuvc.sys:
BUCKET_ID: AV_igdkmd64+63287
BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
kd> !devstack ffffe0008372c8e0
!DevObj           !DrvObj            !DevExt           ObjectName
ffffe000837a3330 \Driver\ksthunk    ffffe000837a3480 InfoMask field not found for _OBJECT_HEADER at ffffe000837a3300
ffffe000837a93c0 Unable to load image \SystemRoot\system32\DRIVERS\rtsuvc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtsuvc.sys
*** ERROR: Module load completed but symbols could not be loaded for
rtsuvc.sys
\Driver\rtsuvc     ffffe000837a9530 InfoMask field not found for _OBJECT_HEADER at ffffe000837a9390
ffffe0008376c2c0 \Driver\ACPI       ffffe0007ea55910 InfoMask field not found for _OBJECT_HEADER at ffffe0008376c290
> ffffe0008372c8e0 \Driver\usbccgp    ffffe0008372ca30 Cannot read info offset from nt!ObpInfoMaskToOffset
!DevNode ffffe0008374ac50 :
DeviceInst is "USB\VID_174F&PID_1474&MI_00\6&257cec3c&0&0000"
ServiceName is "rtsuvc"
The issue(s) appear to be similar to that reported in the following link and may be inherent to the Y510P:
http://www.eightforums.com/bsod-crashes-debugging/43242-bsod-while-chrome-driver_power_state_failure.html
You could try updating the camera driver or roll back to a previous stable version or disable the camera in the Device Manager.
Also, update the Intel graphics driver, you can try the following utility from Intel to check for driver updates:
http://www.intel.com/p/en_US/support/detect
I might also suggest to uninstall, at least temporarily, Avast and use just Windows 8.1 built-in antivirus (Windows Defender) and firewall.
Also, uninstall Daemon Tools as the dtscsibus.sys driver may be problematic.

Windows 7 PRO 64-bit error on performing System Image

Error message when attempting "A System Image" on a Windows 7 Genuine PRO 64- bit Sony Vaio new Laptop:
"The request could not be performed because of an I/O device error".
Trying to backup on a new 3Tb WD My Book Essential External HDD,
Model: WDBACW0030HBK-NESN
Tried 2 different USB ports, still the same error.
The request could not be performed because of an I/O device error (0x8007045D)
And there is another error code: 0x80078002A
Below is the event log.
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 7:16:04 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:15:14.102239200Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T03:16:04.069127000Z" />
<EventRecordID>2142</EventRecordID>
<Correlation />
<Execution ProcessID="1796" ThreadID="184" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T03:15:14.102239200Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 7:10:24 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:09:30.572435800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T03:10:24.142929900Z" />
<EventRecordID>2135</EventRecordID>
<Correlation />
<Execution ProcessID="1796" ThreadID="4016" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T03:09:30.572435800Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 6:59:46 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:58:55.413502900Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T02:59:46.066791900Z" />
<EventRecordID>2090</EventRecordID>
<Correlation />
<Execution ProcessID="5004" ThreadID="3976" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T02:58:55.413502900Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 6:56:51 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:56:05.545604700Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T02:56:51.581285500Z" />
<EventRecordID>2089</EventRecordID>
<Correlation />
<Execution ProcessID="5004" ThreadID="3744" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T02:56:05.545604700Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
PS: the System Image went fine for the same laptop on another older 1Tb WD
My Book Essential External HDD.
Please help me as i tried the following but still the problem exists:
1. Stripped the drive to 2Tb
2. Stripped the drive to 1Tb
3. Formatted the drive in Windows to NTFS
Laptop Info:
Windows 7 Professional
64-bit
i5 CPU, 2.53Ghz
4Gb RAM
Thanks,
Grr

Hi,
If there is no error after the disk checking, please temporary disable antivirus, update BIOS and device drivers such as hard drive from computer manufacturer’s
website to check the result.
If the issue persists, I suggest you boot in Safe Mode, and clear the temp folder. Delete every files that can be deleted.
C:\Users\%username%\AppData\Local\Temp
In addition, the following threads would be helpful as well.
http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/7b64e871-71be-4c5d-a4a3-502744da978b
http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9e5b22f1-8fb3-4d70-8f79-b92c7dc6e840
Thanks,
Simida
Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Windows 8.1 Pro 64 bits fresh install with 0x9F_3_IMAGE_UsbHub3.sys error

Hi, I am having problem installing fresh Windows 8.1 Pro 64 bits OS into ThinkPad 10 on its dock.
Set up using MDT 2013 with ADK 8.1.
Everytime during "Finalizing Setting", it will hit with BSOD.
Searching for hours but unable to locate a driver package on Lenovo website that contain UsbHub3.sys file.
Does anyone able to advice me how to fix this?
Mini Dump file :
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0012f3626e0, Physical Device Object of the stack
Arg3: fffff802c8e1cc80, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe0012f937310, The blocked IRP
Debugging Details:
Page 11610 not present in the dump file. Type ".hh dbgerr004" for details
DRVPOWERSTATE_SUBCODE: 3
IRP_ADDRESS: ffffe0012f937310
DEVICE_OBJECT: 0000000000000000
DRIVER_OBJECT: ffffe00127d69e60
IMAGE_NAME: UsbHub3.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53897630
MODULE_NAME: UsbHub3
FAULTING_MODULE: fffff800acc3a000 UsbHub3
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: drvinst.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
DPC_STACK_BASE: FFFFF802C8E1CFB0
EXCEPTION_RECORD: 0000000000000001 -- (.exr 0x1)
Cannot read Exception record @ 0000000000000001
TRAP_FRAME: ffffc00000000000 -- (.trap 0xffffc00000000000)
Unable to read trap frame at ffffc000`00000000
LAST_CONTROL_TRANSFER: from fffff802c760fc1e to fffff802c7566fa0
STACK_TEXT:
fffff802`c8e1cc48 fffff802`c760fc1e : 00000000`0000009f 00000000`00000003 ffffe001`2f3626e0 fffff802`c8e1cc80 : nt!KeBugCheckEx
fffff802`c8e1cc50 fffff802`c760fb3e : ffffe001`2f2f4010 ffffe001`2f6f51c8 00000000`00000001 ffffe001`276d4cd8 : nt!PopIrpWatchdogBugcheck+0xde
fffff802`c8e1ccb0 fffff802`c746c810 : fffff802`c8e1ce60 ffffe001`285c4db8 fffff802`c76f9180 00000000`00000027 : nt!PopIrpWatchdog+0x32
fffff802`c8e1cd00 fffff802`c756a0d5 : 00000000`00000000 fffff802`c76f9180 fffff802`c7bf0900 ffffc001`05060d90 : nt!KiRetireDpcList+0x4f0
fffff802`c8e1cfb0 fffff802`c7569ed9 : ffffd000`20cf0998 00000000`00000000 00000000`00000000 ffffc001`00000000 : nt!KxRetireDpcList+0x5
ffffd000`20cf05d0 fffff802`c756c145 : 00000000`00f8000e fffff802`c7568887 ffffd000`20cf0610 ffffd000`20cf0610 : nt!KiDispatchInterruptContinue
ffffd000`20cf0600 fffff802`c7568887 : ffffd000`20cf0610 ffffd000`20cf0610 00000000`00000000 fffff802`00000000 : nt!KiDpcInterruptBypass+0x25
ffffd000`20cf0610 fffff802`c780bf75 : 00000000`00000001 ffffc001`050b8bb0 ffffc000`00000000 ffffd000`20cf08a0 : nt!KiInterruptDispatchLBControl+0x197
ffffd000`20cf07a0 fffff802`c7809e53 : 00000000`00000254 ffffd000`20cf0998 ffffc001`00000040 ffffe001`26082730 : nt!ObpLookupObjectName+0x155
ffffd000`20cf0920 fffff802`c77a7754 : ffffe001`00000001 00000093`240fbc30 00000093`240fbc78 00000000`00020019 : nt!ObOpenObjectByName+0x1e3
ffffd000`20cf0a50 fffff802`c77a7492 : fffff96b`1d906400 00000093`23fc4d88 00000000`00000000 00000093`240fb0d8 : nt!CmOpenKey+0x2a4
ffffd000`20cf0c00 fffff802`c75727b3 : 00000000`00000008 00000000`00000000 00000093`240fb170 00000093`23fd4c60 : nt!NtOpenKey+0x12
ffffd000`20cf0c40 00007ff9`94b4ae2a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000093`240fbc08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff9`94b4ae2a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.17195
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
BUCKET_ID: 0x9F_3_IMAGE_UsbHub3.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_image_usbhub3.sys
FAILURE_ID_HASH: {58bbe6fe-0b43-accc-1beb-340d4227ae9c}
Followup: MachineOwner

Hi
The toshiba thinkpad should have builtin software to update drivers and software packages etc.
You can also look at this site, it might help you.
http://www.solvusoft.com/en/files/bsod-blue-screen-error/sys/windows/microsoft/windows-8-consumer-preview-iso-images/usbhub3-sys/
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Windows 7 64 bit apps crashing, dde server error

Hi, I am having problems with a new Windows 7, 64 bit system. Acrobat 9 frequently crashes programs when it's invoked, for instance when trying to print a web page to PDF from Firefox, or making a PDF from a Word document. Firefox or Word will crash, with no errors. Acrobat is also giving these errors freqently: "Fatal error: failed to connect to dde server"
Other installed apps include MS Office 2007 and Symantec Endpoint Protection, SAS JMP, Endnote.
thanks for any suggestions.

Hi,
For now, I think we need consult the SQL Server forum due to they are familiar with this kind of issue:
SQL Server Setup and Upgrade
http://social.technet.microsoft.com/Forums/sqlserver/en-US/home?forum=sqlsetupandupgrade
Alex Zhao
TechNet Community Support

Windows 7 64 Bit Import crash

I have a core i7 system with 6 GB of RAM running Windows 7 Pro 64 bit. I installed my copy of Lightroom 2 on my C: drive and updated to 2.5. When I click the import button, the program immediately terminates. If I use the menus, the import dialog appears but the program crashes.
I uninstalled 2.5 and downloaded Lightroom 3 Beta. I installed that on an external HDD (USB 2). When I click on import, the program immediately crashes. When I use the menu, the import dialog appears but there is a crash.
The crash is (endlessly) repeatable with two different versions of the program on two different disks. 2.5 worked happily with Windows 64 bit Ultimate so it looks like a Windows 7 compatibility issue - has anyone else encountered (and resolved) this problem?
Sean

I removed the preferences file as directed. I clicked on the 64-bit Lightroom icon. It still crashed. I removed the entire Preferences folder and noticed that a new preferences folder was created. But Lightroon still crashed. In the same Adobe folder I went to the Photoshop CS4 folder and found a "PSErrorLog.txt" file that tracks errors. The error messages were similar, with the latest one reflecting my crash saying the following:
2009:11:20 00:13:51 : e:\ps11\ps_11_win_daily_retail\20090218.r.523\photoshop\main\photoshop\interfaces\UTrackR esourceImp.h : 136 : REQUIRE failed
I have no idea what that means except something failed. Maybe someone else knows what it means.
I've attached the log file in case it can help anyone.
Alan Dombrow
[email protected]

Windows 7 64 bit laptop crashes everytime ipad is synced to itunes 10.6.1. Any solutions?

I have a new ipad 4 and I have a windows 7 64 bit laptop having itunes 10.6.1. When I try to synch music or photos, the laptop crashes abruptly.
I reinstalled itunes, but that didn't help either. Any solutions?

HI,
10.5.1 500 Internal Server Error
The above error says Presentation services not running.
Using this command you can check:
Open --> Run--> Cd OBIEE_Home\Instance/Intstace / bin> opmnctl status
Try to stop services and again restart the all services.
stop the all services = opmnctl stop all
Start the services = opmnctl start all
I guess you installation not done completely.
Please refer the below link try to install freshly.
http://satyaobieesolutions.blogspot.in/2012/06/obiee-11.html
Hope this help's
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Satya

Installing VPN Client 5.0.07.0240 on Win 7 Pro 64 bit error 1720

I purchased a new laptop last week. It is Win 7 Pro SP1 64 Bit. Old laptop Win XP Pro. Used Laplink's PCMover to move apps rather than to have to re-install. One of the apps was VPN Client 4.8.02.0010 This app did not work properly on new pc after migration. Had customer send me VPN Client 5.0.07.0240 for 64 Bit. They did so. I installed. I believe it uninstalled the old (migrated) VPN Client but did not do the install of the new VPN Client. Every time I attempt to install, I get error 1720. There is a problem with this Windows Installer Package.A script required for this install to complete could not be run. I called Cisco support and they led me here. I am pretty desperate, been trying to get this done for 18 hours. The reason I called support was I thought I could purchase my own VPN Client, whichever one would be best for me to access several sites that use Cisco VPN's (I have sites that use openvpn, etc), perhaps AnyConnect that I have seen herein, and then Cisco could help me install the client. If that is a good path to take, please let me know, otherwise how do I get this vpn client installed, please. John

Hello John, and everyone.
I am aslo face this issue. I tried to install software cisco VPN client "vpnclient-winx64-msi-5.0.07.0290-k9.exe" in my customer's labtop that installed window 7 64bit and it shows message "cisco vpn client not support 64bits". but why in descript say that "vpnclient-winx64-msi-5.0.07.0290-k9.exe"
"VPN Client Software for x86 64-bit version of Vista/Windows 7 - Microsoft Installer"and when I tried to install it why it shows message can not support with 64 bits? what wrong ? Do anyone have experiences with this issue?
Could anyone help me on this issue or do anyone have other version of Cisco vpn client that can support with window 7 64 bits?
I am happy to see your ideas and answers!!
Thanks
sarem

Installing VPN Client 5.0.07.0290 on Win 7 Pro 64 bit error 1720

Trying to install Cisco VPN client 5.0.07.0290 on new and clear Win 7 Pro 64 bit, I get error 1720. There is a problem with this Windows Installer Package.A script required for this install to complete could not be run.
I contacted Cisco support and they can´t help me yet. I am pretty desperate, been trying to get this done for a long time.
Somebody knows if perhaps any version of AnyConnect could help me?
Thanks in advance.
Guido

Hello,
We came across the same issues. A system engineer found a site to change the MSI and after that we were able to install and distribute for 64bit systems.
http://blog.edwards-research.com/2009/09/ciscovpn-client-32-bit-vista-error-1720/
Regards,
Michael Heer

TS1717 iTunes 11 and Windows 7 (32 bit). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed").

iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.

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