Windows 8 recovery disc #2 not working

Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
So I take the disc and put it in my work laptop. With an external patch cable I attached the new HDD to my work laptop, and manually tried to copy the BASE23.SWM file to the HDD. The operation eventually goes into an infinite loop trying to copy the file. The same happens when I try to t copy the file to my work HDD (so I know it's not an issue with the new HDD). Also, other SWM files can be copied from the same disc, so it looks like the BASE23.SWM file is corrupt on this disc.
What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
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(Resolved) Windows 8 - Recovery Discs Do Not Work With New Hard Drive

Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
Origional Post:
Product Name: HP Pavilion G4-2235DX
Product Number: C3Q50UAR#ABA
BIOS: Insyde F.26, 2/21/2013
Processor: AMD A6-4400M APU w/ Radeon HD Graphics, 2700 Mhz, 2 Core(s)
BIOS Mode: UEFI
SMBIOS Version: 2.7
RAM: 12GB
Operating System: Windows 8 - 64bit (6.2.9200 Build 9200)
Situation: I purchased this computer new as a refurbished model from a retail store. I created system restore discs after initial setup using the HP Recovery Media Creation Utility. This system has a 500 GB hard drive. I purchased a Western Digital 1 TB hard drive to upgrade the drive in this notebook. After swaping out the drives and trying to load the recovery onto the new 1TB hard drive in the same computer, an HP dialogue so states "This PC is not supported by the System Recovery Discs. You will not be able to continue to recover this system with these discs." It gives a code (doesn't call it an error code) 0110-C3150UQ43#ABA underneath and only option is okay, the system reboots and follows the same pattern again and again.
I have upgraded drives in the past on Vista and 7 the same way using self created HP recovery discs with no issue, I do know what i'm doing. I've seen discussion mentioning BIOS issues and other such problems. I did try updating the BIOS to the one on the HP Support page (2013-03-01 , Version:F.26, 7.76M) and the recovery discs still will not work. I found the CyberLink Recovery Discs Utility thread, however this solution/software has no support for Windows 8. I have tried to run the utility and it fails, tried with compatiabity and it failed. Why is this happening and what can be done to resolve this problem?
I tried using chat support but it won't let me get through to anyone, claiming my warranty is expired. I just bought this computer 3 days ago and was assured a 90 day warranty.
Please help, Thanks.

Hey Joe907,
Thanks so much for posting your experience and using the Forum. I came across this thread in my research for another thread. The information you provided helped me confirm my suspicions.
I wanted to mention to you, if you want, you can have this post marked as solved by hitting Reply to your original message and just post your update:
Update:
I decided to buy drive cloaning software. I cloned my drive, that resolved the problem of installing the OS on the new drive. Too bad neither HP's Restore disc's or this support fourm could help with this issue.
in the Reply and click Post. Then you'll have an "Accept as Solution" button on your second post. Click that "Accept as Solution" button on your second post and the thread will be marked as solved. By being marked as Solved, the thread will be much higher in Google search results and it will more likely to help others. Not sure if you're concerned about it, but you'll also get the credit for authoring a solution.
Also, I wanted to apologize for the customer service issues you had. I hope that everything is working well with the computer now. Of course, if it's not, let me know. I'll be glad to help in any way I can.
Information on the warranty:
Refurbished computers are often erroneously marked as out of warranty, but it is simple to fix, and a phone representative could have corrected that for you. All computers' warranty start dates begin on the day they leave the factory. HP knows that there will be a period where the computer will sit on a shelf (for days or months) at the retailer. With refurbished computers, their 90-day warranties begin on the day they are refurbished. HP has no way of knowing what date the customer will buy the computer so the warranty start date stays the same until the customer registers the computer providing the date of purchase for the warranty system to be updated. If the registration process fails for some reason (rare, but it happens), phone technical support has a process they can initiate to have the warranty corrected. They only need a copy of the receipt showing the date of purchase.
I hope this information helps! Please let me know if you have any questions and thanks again for you post!

Satellite L505-s5993/windows 7 factory system recovery and recovery disc did not work

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Solved!
Go to Solution.

I have managed to get my computer up and running but am having trouble with the drivers. I replaced the hard drive with a western digital 750gb and went to the intel site to have its trouble shooter check my drivers. See Below:
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Recovery discs do not work with new hard drive

Hi I have come here desperately seeking help as I am not too knowledgeable with the workings of computers and I have spent an incredible amount of time just trying to get my laptop to some level of functionality. I purchased a HP Envy and it had a corrupt hard drive which would not work from day one, laptop was new. After a year of constant pressure on HP they finally decided to replace it and let me choose any laptop so I went with the Beats Envy 14 as it was the best one offered from the selection. Low and behold the thing would not work properly from day one, again my brother who is much more of an expert said that there was definitely a hard drive issue so for the past 3 years I have put up with a computer that constantly crashes with BSOD, where I have lost data on numerous occasions (only so often I can back up), that I have had to constantly reset the thing using HP recovery discs, and that generally cannot cope when performing multiple tasks. HP are most certainly shocking builds from my experience. Then just last week the hard drive just craps itself and the laptop no longer will boot up. I took it to a guy to get it at leYst working again so he has installed a new hard drive but with an old version of Windows 7. I want to go back to the Windows version I was akin to on the HP recovery disk , and essentially have it all set up as before except for now having a workable hard drive however I get the message: "This computer is not supported by the System Recovery Discs.You will not be able to continue to recover this system with these discs.Error: 0100 - 3385 - 3078" I also tried out of interest to load my old Windows 7 disc I had and XP but had no success. Tried booting from startup etc and various things suggested on help forums. Please tell me I am not stuck with this version of windows. Whilst the discs included Windows 7 it was a totally different version, this home premium one is terrible. Any help/advice would be gratefully received. Thanks

no they were both 500gb. I read about that already, I heard about creating a partition for recovery etc but this is all a bit above me , as I said I am not very technical when it comes to the working of a computer. These discs worked perfectly before but now with the new hard drive will not load at all. I essentially hate the Windows Home Premium verions the guy who fixed it put on, whilst the discs had Windows 7 on them the icons were way smaller, the desktop neater, the buttons different, everything was a lot more modern and I was used to it. This version looks like something from the 90s, have to constantly adjust size of Mozilla when browsing as it is huge. I have my own version of Windows 7 on another disc but the hard drive will not let it load either........considering waiting for Windows 10 but again unsure if this new hard drive will even let that update Thanks

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Thanks Dennis. I was starting to think similar things myself.
There was a program installed called Daemon Tools which uses
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I don't suppose (and I've never had anything like this before) that it could have fouled up
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Satellite C870-121 recovery discs is not working?

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I have a weird problem, I bought the computer 6 months ago and have been happy with it, but I got somekind of virus and all the OS was ****ed up big time, so yesterday I would da a factory install with the recovery discs I created when I purchased the computer.
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Regards Allan Thomsen

Hi all :) Thanks for the answer, but I figured it out after spending 2 hours reading on forums and boards...
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Regards Allan Thomsen

Re: Windows Recovery Partition is not working

Hi All!
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No no. if you are from Australia then you must order recovery DVD in your country. Contact nearest Toshiba service provider and they will help you.
As far as I know Toshiba doesnt send European recovery DVDs worldwide.

My Recovery discs will not work in my 5005-S504

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you can contact your phone carrier and see if they have the building antennas. you can setup this in your office etc and it grabs the signal. but i know they are not cheap but don't know any pricing. contact your carrier.

My recovery disc is not working

Hi Friends,
im using HP Dv6 3057TX laptop..a long back i reveived my Recovery Disc from hp.yesterday i put recovery disc to recover my laptop but its showing ... REDUCER ERROR..
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Hi Emaiyal,
Here is a link to order discs.
If you live outside the US/Canada Region please click the link below to get the support number to contact HP.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Recovery discs: says not the right model when trying to install

Hi I have a real problem.I have a 1330n Media center desktop. I never had to use the system recovery discs before. I bought this PC new from Circuit City when they were in business. A little info.
A few years ago HP sent me the full set of recovery discs after the courts made them supply owners with a physical set of discs and not the hard drive partition like they supplied. I never used these. I do have my system backed up with Retrospect and if I ever had an issue I always relied on that.
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What do I do now? I need to get this up so I can restore my retrospect backup.
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Read the section "Error: These PC recovery discs do NOT support this PC model" in the troubleshooting recovery in Windows XP web page. Try these steps and/or verify everything is correct.
Frank
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Synaptics touchpad on HP Mini 110 Windows 7 32 Bit - not working for one user - working for another

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I recently have an issue with Synaptics touchpad on HP Mini 110 Windows 7 32 Bit - NOT working for one user - working for another.
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Hey eagle_no11,
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I worked on behalf of HP

XP software disc does not work on 8.1 HP PSC 2355v All in One Printer

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Hi,
Unfortunately no more support after Vista but you can use basic function of the printer using the following instructions:
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Recovery discs don't work, Toshiba wants $25? - Qosmio G35-AV660

I have a Qosmio G35-AV660. Basically, my recovery discs don't work. The first one does, but when it asks for the second one, I put it in, and it just spins and spins, and then pops out and it asks for the second disc again. I called Toshiba about this, and they went through the spiel about how it costs $25 and how it's not their fault, and that's the price for them to get it from this other company. I told them that I was willing to send my discs in, to verify that they aren't working right, and that I'm not trying to cheat them out of a free set of discs, but they wouldn't hear of it.
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I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger.

I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.

martinfromdevon wrote:
Warning to iPhone users. Do not start the update of the iPhone software using iTunes.
Nonsense, and very misleading advice. I've updated iPhone 3G, 3Gs,and 4 through itunes many times, never had a problem once, not with one single update in nearly 5 years of iPhones. Of course, I've never jailbroken my phones either. Hack your phone and have update problems? I've got news for you, the problems are not a result of iTunes or Apple's updates.

I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginabl

I have a Iphone 4 gsm (8f190) and it will not connect to itunes and when i put it in recovery itunes will not work. It won't show up when plugged into the computer. Only charges when plugged in the wall or a car charger. I've tried everything imaginable but I can't get the phone to register in iTunes at all.. The phone won't even reset.. when i try and reset EVERYTHING on the phone the apple logo with the progress bar starts to come up but the progress never moves.. PLEASE help me.. I'm at my wits end with this phone and I'm ready to just trash it.

Dude you have a jailbroken phone as stated in your first post, no need to do a second post.
As per the forum term of service you can't get help here. Use google.
that's the downfall of jailbreaking your phone.

Windows 8 recovery disc #2 not working

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