Windows 8 Recovery Issue On HP Laptops

I have an Envy 17t j000 that runs the Windows 8 operating system which I have upgraded to 8.1. Because why not.
About a month ago I have decided to do a system recovery at the end of my college semester. I preferred to do a Minimized System Recovery, however, I am unable to run the recovery partition while my computer is upgraded to Windows 8.1. So, my only solution was to use the recovery discs to downgrade it to Windows 8, and then do a Minimized System Recovery through the recovery parition. It had worked once before in 2013.
So here is where the issue actually began. After all three recovery discs have been used, as well as with and without the optional applications disc, the computer restarts on its own and goes into the installation process. After a long period of time the end result will be one of the following:
Just a blank screen.
A blank screen, restart, HP logo, and repeat forever, as in entire day.
An error message showing that the "Recovery Has Failed".
I have talked to several HP technicians and have attempted the following:
I've ran the diagnostic for the HDD and the entire system and left it looping until error. All passed.
I received a new set of recovery discs from HP. Failed.
I was asked to change the date back to 2013 in the BIOS and to try the recovery again. Surprisingly the recovery was successful. However, I wanted to make sure so I tried again. Failed.
I was also asked to reset the BIOS to default. I ran the recovery again. Failed.
Eventually I sent in my laptop for repair as it is still in warrenty. A week later I received my laptop with Windows 8 preinstalled. I tried to recreate the problem by doing a recovery using the recovery parition. It worked. However, I also wanted to make sure the discs would work as well. Failed.
At some point, the laptop simply stopped responding when attempting to start a new recovery. It had enough I suppose. HP took in my laptop again for repair, but not before the technicians making me runs the same diagnostics again. One of the technicians mentioned that it could possibly be one of HP's BIOS update that is causing an issue for Windows 8 to install properly.
Anyway, the only other person I found to have a similar issue was this guy from last year.
http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-Windows-8-Recovery-Failed-Used-Recovery-Discs/td-p...
So I was wondering, is it just few people? I haven't really seen any other complains. Perhaps its only because not a lot of people do a recovery until something goes horribly wrong, in which case they will face the same issue I have.

Do you have an exact model number? HP TouchSmart 600-????? AIO PC

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I have tried the recovery process on this laptop over 10 times now and with multiple new hdds and it seems like it comes to a fail at the very end.I have posted the error log that I get. Please help me out in regards to this.
The process completes unit and at the very end the error log gives this:
Error encountered during RM component run time
Please contact RM team for investigation
                    CopyRight @   SRD.cpp :   12                      CopyRight @   SRD.cpp :   13 SRD 1.1.0.0115 System Recovery Deployment, provided by CyberLink. (cNB)
                    CopyRight @    SRD.cpp :  14           DeployRp:etSRDMode @ DeployRp.cpp : 3571 SetSRDMode 1
                        wmain @    SRD.cpp :  73 Executing call 'L"drp.SetConfigIni('deployrp.ini')"'
        DeployRp:etectMedia @ DeployRp.cpp :  371 Start to detect disks ...
              DeployRp:etUp @ DeployRp.cpp :  630 Get User Partition drive letter : c.
        DeployRp:etectMedia @ DeployRp.cpp :  563 Disk Index : [HDD] 0, [N/A] -1
      DeployRp:etTargetDisk @ DeployRp.cpp :  571 Start to load ini ...
              DeployRp:etUp @ DeployRp.cpp :  630 Get User Partition drive letter : c.
             DeployRp:etBp @ DeployRp.cpp :  643 Start to find Build Partition drive letter.
              DeployRp:etBp @ DeployRp.cpp :  650 Build Partition drive letter : c.
      BuildConfig::LoadConfig @ BuildConfig.cpp :   28 Loading C:\RM\Tools\DeployRP\build.ini ...
      BuildConfig::LoadConfig @ BuildConfig.cpp :  111 C:\RM\Tools\DeployRP\build.ini loading complete.
                        wmain @    SRD.cpp :  83 Executing call 'L"drp.LoadBuildIni()"'
       DeployRp::CheckRpExist @ DeployRp.cpp :  713 Start to check whether Rp exists.
       DeployRp::CheckRpExist @ DeployRp.cpp :  750 Recovery Partition doesn't exist.
DeployRp::CheckSystemRecoveryDoneFlag @ DeployRp.cpp : 757 Start to check whether SystemRecoveryDone.flg exists.
DeployRp::CheckSystemRecoveryDoneFlag @ DeployRp.cpp : 794 SystemRecoveryDone.flg doesn't exist.
       DeployRp::InstallMSXML @ DeployRp.cpp : 1248 Start to install MSXML6.dll
       DeployRp::InstallMSXML @ DeployRp.cpp : 1292 Install MSXML6.DLL complete.
      DeployRp::CreateLangIni @ DeployRp.cpp :  331 Create Lang.ini command: C:\RM\Tools\DeployRP\CreateLangIni.exe c
     DeployRp::CheckSSRDFlags @ DeployRp.cpp : 1044 Start to check if SSRD flags exist
     DeployRp::CheckSSRDFlags @ DeployRp.cpp : 1061 SSRD flags do not exist
     DeployRp::CheckSSRDFlags @ DeployRp.cpp : 1063 Check if SSRD flags exist complete
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1363 Creating BootRM.wim ...
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1374 Start to do setting.
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1377 SetWimImageDstPath.
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1382 Check tool existence.
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1385 Tool Path: c:\RM\Tools\opktools\dism.exe
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1389 Dism.exe exists.
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1392 SetWimMountPath.
    CWimMgr:etWimMountPath @ WimMgr.cpp :  199 Wim File Mounting Path = C:\RM\Tools\DeployRP\mount\
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1397 SetLanguagePacksPath.
   DeployRp::CreateBootRMWim @ DeployRp.cpp : 1402 SetToolsPath.
        CWimMgr:etToolsPath @ WimMgr.cpp :  213 [SetToolsPath] lpszToolsPath = c:\RM\Tools\opktools\
      CWimMgr:etToolsPath @ WimMgr.cpp :  220 [SetToolsPath] m_szDISMExeFullPath = c:\RM\Tools\opktools\dism.exe
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1406 Setting complete.
   DeployRp::CreateBootRMWim @ DeployRp.cpp : 1411 Start to do Initialization.
         CWimMgr::InitWimMgr @ WimMgr.cpp :  358 Windows PE Source Path = c:\RM\RP\sources\boot.wim
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       CWimMgr::MountWimImage @ WimMgr.cpp :  437 Temp Working Path = C:\RM\Tools\DeployRP\temp\
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1426 Mount WIM image complete.
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   DeployRp::GetSupportedLang @ DeployRp.cpp : 1639 Lang.ini path: c:\RM\Tools\DeployRp\lang.ini
   DeployRp::GetSupportedLang @ DeployRp.cpp : 1678 Supported Languages :
    CWimMgr:etWinPELanguage @ WimMgr.cpp : 1134 CWimMgr:etWinPELanguage - Enter
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        CWimMgr:etupPackage @ WimMgr.cpp : 1327 Package does not exist: c:\RM\Tools\DeployRp\WinPE_LangPacks\64\winpe-Scripting.cab
        CWimMgr:etupPackage @ WimMgr.cpp : 1327 Package does not exist: c:\RM\Tools\DeployRp\WinPE_LangPacks\64\winpe-SRT.cab
        CWimMgr:etupPackage @ WimMgr.cpp : 1327 Package does not exist: c:\RM\Tools\DeployRp\WinPE_LangPacks\64\winpe-WMI.cab
        CWimMgr:etupPackage @ WimMgr.cpp : 1327 Package does not exist: c:\RM\Tools\DeployRp\WinPE_LangPacks\64\winpe-wds-tools.cab
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    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1452 Start to un-mount WIM image...
    DeployRp::CreateBootRMWim @ DeployRp.cpp : 1455 Un-mount WIM Image complete.
        DeployRp::CalculateRp @ DeployRp.cpp : 1696 Start to estimate recovery partition size ...
        DeployRp::CalculateRp @ DeployRp.cpp : 1709 base.wim.wim size : 12452203405 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1725 install.log file size : 623780 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1735 WinRE and WinPe files size : 281055618 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1740 RM Software size : 63933517 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1745 BootRM.wim size : 268793098 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1750 Patch Folder size : 369308088 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1755 File4Rp Folder size : 0 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1761 Extra space : 2371154178 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1766 Prevented Extra size : 0 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1776 Recovery Partition estimated size : 15807695464 bytes.
        DeployRp::CalculateRp @ DeployRp.cpp : 1777 Recovery partition estimation complete.
           DeployRp::CreateRp @ DeployRp.cpp : 2072 Start to create recovery partition ...
                DetToolRpInfo @ DeployRp.cpp :  122 PartitionCount: 4. PartitionType: 0. PartitionNumber: 0. PartitionStartAddr: 0 bytes. PartitionLength: 0 bytes
                DetToolRpInfo @ DeployRp.cpp :  122 PartitionCount: 4. PartitionType: 12. PartitionNumber: 3. PartitionStartAddr: 79917219840 bytes. PartitionLength: 108093440 bytes
                DetToolRpInfo @ DeployRp.cpp :  122 PartitionCount: 4. PartitionType: 7. PartitionNumber: 2. PartitionStartAddr: 209715200 bytes. PartitionLength: 73013395456 bytes
                DetToolRpInfo @ DeployRp.cpp :  122 PartitionCount: 4. PartitionType: 7. PartitionNumber: 1. PartitionStartAddr: 1048576 bytes. PartitionLength: 208666624 bytes
                DetToolRpInfo @ DeployRp.cpp :  156 Can't find valid Rp index.
           DeployRp::CreateRp @ DeployRp.cpp : 2090 Invalid Rp index
                        wmain @    SRD.cpp :  93 Executing call 'L"drp.Deploy()"'
                        wmain @    SRD.cpp :  38 Output
ERROR: call L"drp.Deploy()" failed.
                       wmain @    SRD.cpp :  38 Output - Returned HRESULT = 0xe0ef002f

Hello k877
I am sorry to hear you are having issues reinstalling your operating system. I am providing you with a link here to a document titled Recovery Disk Creation Error Codes (Windows 7). Now document is for creating the recovery disks but the error is showing up in your error log (0xe0ef002f). The error according to the document is the File/directory does not exist. It looks like a function call Deploy() is attempting to access this File/directory and is unable to.
This leads me to think that it is the disks that you are using. It would stand to reason anyways as you state you have tried this on multiple hard drives. A good test would be to check to see if your error in the error log is the same every time. If it is happening at the same point each time then simply order a new set of discs from here.
I hope this resolves your installation issue. Thank you for posting your question on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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Uiadump32 - issue with 64 bit windows 7 recovery?

My daughter has a HP DV6 Laptop model 2010sa.
The hard drive has failed but when we use the recovery disks we get an error about uiadump32 failing.
When I use the recovery DVDs for the laptop, it loads them and then restarts a couple of times. BUT, when it gets to the windows setup screen, listing "Preparing driver installation" etc, a failure occurs. uiadump32.exe has stopped working.
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Any one a solution?
Thanks

Hi,
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Before trying the following, make sure you can still read the Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
You can create an installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact same version of Windows that originally came with your notebook ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
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http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional software and drivers you may need can be found Here.
Regards,
DP-K
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Network drivers not working and Windows Error Recovery Message issues

I have a ThinkPad laptop T530 series in which about five of my network adapters are showing the exclamation mark in a yellow triangle next to them. When clicking on properties, it states that" this device will not start--code 10." I have tried the network sharing troubleshooter and this has not worked.
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If I am right, then Airport is causing the problem. 192.168.1.1 is the address that the Airport Base Station will take right away. To fix this, you need to go into Airport Admin Utility. Click on your base station and click "Configure." Click on the "Network" tab. Now it should look something like this:
http://i198.photobucket.com/albums/aa187/adam_0/Network%207-28-07/Picture2.png
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Help with this is greatly appreciated. Thank you.

Hi HPenn, welcome to the HP Forums. Unfortunately if you are unable to perform a recovery using any of the available methods: Performing an HP System Recovery (Windows 8)
You will have to order recovery media: Order software and driver media
I hope this helps.
TwoPointOh
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Flash, IE 8 and Windows 7 Compatibility Issue on new Dell laptop

Hello,
I am trying to figure out why our Flash header is not working on our boss's laptop running Windows 7.
The specs are:
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Flash 10.0.42.34
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I did'nt go line by line through the source code... but I do not see any Flash header or content on ideachannel.com, I do see it on izzit, which leads me to believe, that there may be some permission issues with the laptop. Flash and active x must be allowed through firewalls, and system, check the the Flash Global settings also, and make sure browser(s) have plugins or addons neccessary.
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2. Alternatively, If i try to install failed update first just after recovery failure it won't allow me to install important updates for vista sp1 and asks to restart windows.
All i need is to successfully update all updates through windows automatic update which is not happening at the moment.
Not even able to upgrade to sp2 bcz it too restarts for installing.
Please Help.
Thanks in advance.

Hi Mario-L,
I manually downlaod the update KB3035034 and tried to install in my preview build 9926, it shows The update is not applicable to your computer". Actually, what shows in my system when I check for updates, it detects update Kb 3037975
and 3037975 redirects you to 3021953 see description in this link
http://support.microsoft.com/kb/3021953
After installing the updates, and view update history, it shows:
Personally, I have no idea on this issue currently, please submit a report via Windows Feedback App
Yolanda Zhu
TechNet Community Support

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This hard drive is from a T60 laptop - please read below, thanks
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What I would like to know then is what does it change on the hard drive to stop you from mounting or accessing the data
I haven't played with the build in security of lenovo for a few years, too much trouble. Basically I think the security chip build into each lenovo will modify certain fields on the harddisk chip. Hence the data are soft 'encrpted' this way. There is an official lenovo software that you can install on the desktop to simulate the security chip, so I guess the data is not hard 'encrpted', just scrambled. When you removed the user password, it probably reset those fields so there is no more scrambling when connected to the desktop
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Glad that your problem is solved B-)

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Recovery
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A required device isn't connected or can't be accessed.
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The failure ID that you have provided for the memory test means that the Checksum has failed. This means that it is not finding a part that should be available, but is not showing. After taking a look into the issue of the memory test failing, the most likely cause of the failure is one memory modules has failed. I have included a link to another HP Forum thread here. Please follow the steps that DavidPK has outlined.
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If your notebook has two memory modules, you should be able to boot from the one memory module until the other one is replaced.
Please let me know the outcome of the troubleshooting, thank you.
I worked on behalf of HP

Errors when reinstalling windows from recovery disks

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Unpack System/WinRE ...
ImageX Tool for Windows
Copyright Microsoft Corp. All Rights reserved.
Version6.1.7600.16385
Error opening file V:\HDDRecovery\SWImg\15583XSP.swm
The data is invalid.
ERROR: ImageX could not apply System/WinRE V:\HDDRecovery\SWImg\15583XSP.swm Index 1 from HDD to W:!
Press any key to continue

I contacted Toshiba in parallel to making this post, and they suggested getting a new copy of the discs. I wasn't sure if it was likely to be a hardware or software problem, so thought I'd see if anyone on the forum could confirm either way. I'm waiting for the new discs to be sent out, and will come back and confirm if that cured the problem. Thanks Mister X

Windows 8 recovery disc #2 not working

Last week I ordered (and paid for) a set of Windows 8 Recovery Kit discs from hp.com. My HDD died and I couldn't get the recovery partition to load, so I purchased a new identical HDD and received the recovery discs before this past weekend.
I started the recovery process and everything was fine until it reached 60% complete while copying files to the new HDD, and got a pop up message that copying the file BASE23.SWM had failed. I retried it (as it doesn't give you any other option) and after 15-20 minutes the error is reported again. I can hear the DVD drive spinning up and winding down during this time, so it sounds like the disc is damaged and it can't read part of the file. Meanwhile, I clean the disc (even though it looks brand new) and try again, still no joy.
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What's my next step? Is there a way to pull the BASE23.SWM file from the DVD or can I assume that file is corrupted?

I would phone HP Support to inform them of the error and request a replacement set of Recovery Discs.
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COmputer: L355 - S7905
Windows XP Professional
Issue: installed new motherboard. When on AC power, laptop shows a steady green LED light but will not boot up without the battery installed. Will not stay running when the battery is removed or dies. When plugged into AC power, battery charging light is on but battery continues to lose power; will not charge. Had the computer operating properly initially but noticed the power issue. I ran a chkdsk on one of the subsequent boot ups and now have a "config.sys file missing" error and can not get into windows any longer. I was going to try some of the battery charging suggestions listed on this forum but no longer can get into windows or the recovery council. Last screen attainable says to select "R" to repair system using a Windows disk. Can not get to a DOS prompt.
Status so far:
- Ran volt meter check on power adapter and getting steady 19 volts. Various motherboard checks with a voltmeter are seem normal.
- All LED lights on laptop are indicating the computer is working in a proper state (ie power light on, batt charging light on, HDD light on when in use, etc)
- replacement motherboard is the EXACT same motherboard as the original. Same model - identical.
- Can get passed BIOS screen successfully; can get into boot options screen (Safe Mode options, command prompt, etc) but all options eventually default to an error message I get from the chkdsk program and I can not go any further.
- Laptop did not come with an original Win XP restore disk.
- Battery is a replacement but is the exact same part number as on the Toshiba original battery. Battery seems to be operating perfectly once it is charged (had to go to computer accessory store for charge)
Questions:
- Why is the AC power only not able to run the laptop?? Is it a software issue??
- Once I can get into the windows OS, I presume I should be able to correct the battery not charging issue . . . is that right?? Sounds like it is a software issue from what I have read on the forums. My plan was to reinstall the Windows operating system but I can not do that on battery power alone.
Any suggestions on how to proceed??
Thank you - Paul
Solved!
Go to Solution.

Lawrence - Your suggestion was right on target, the replacement adapter solved my power problem. I would have never believed that to be the problem since the digital voltmeter was indicating the required 19v from the defective adapter, I would obviously NOT have figured this out on my own. Thanks for your time, response and help on this issue, I really appreciate it.
Paul

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This is a user supported forum. I am a volunteer and I don't work for HP.
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