Windows 8 Recovery
Hi, I`m using HP Envy 15 J-126tx which came with windows 8. While using Win8, I noticed some problems, like I my graphics were not as good as they should have been, some programs were totally blurred like utorrent, chrome etc. I thought it was drivers problem, but then searching on internet, I found that people who had Windows 8 and dedicated graphics memory were suffering this problem, and personally I thought windows 7 was more stable and a perfect window for any kind of user, so I tried to install windows 7, and in doing so, I got my hard disk cleaned, as I had to convert my hard disk from GPT to MBR in order to install win7. Now I`m using windows 7 with SP1 64-bit, but still after installing all latest available drivers, I haven`t got what I was expecting, e.g.
1) Graphics problem is still there, blurred and fuzzy text on some apps like chrome, utorrent, and any installer window etc
2) Wifi mac address can`t be changes using options (Locally Administered MAC Address)
3) Bluetooth driver does not install, I tried several drivers, and there are no official drivers for Bluetooth on HP Support (if there are any, kindly share the link with me)
4) FingerPrint reader does not work. (I`ve installed drivers, but HP SimpePass does not function)
Now after having so many problems still there, I want to get my windows 8 back, as I can`t claim any warranty using Windows 7. Then I would go to the retailer and ask him to solve the graphics problem.
The problem is, in converting from GPT to MBR, I got my hard drive cleaned, so I can`t use recovery that came along with my PC.
Is there anyway I can get some recovery disk? or Recovery ISO image?
or my friend has also same laptop and he hasn`t removed his recovery drive, and he is using Windows 8, can I use his recovery? How?
I cant see his recovery drive in My Computer, I can see recovery disk only in Disk Manager which doesn`t have any drive letter associated with it. Can I use this recovery drive? How can I make an ISO image of that drive?
I can buy a new windows 8.1 key from Microsoft if I need, all I want is already installed drivers and softwares that first came with my laptop.
I hope HP does not disappoint me this time, as I`m already not satisfied with the product graphics and drivers support by HP.
Hello @v3n0m,
I have read your post on how you are looking to re-install Windows 8 for your notebook computer, and I would be happy to assist you in this matter!
To successfully recover your system back to Windows 8, I recommend following the steps in this document on Obtaining HP Recovery Discs or an HP USB Recovery Drive.
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
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Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP -
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"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
Howdy,
I'm trying to enable my system with WinRE but all to no avail. What could be wrong?
The partition layout is as follows:
PS C:\Windows\system32> Get-Partition -DiskNumber 4
DiskId: \\?\scsi#disk&ven_msft&prod_virtual_disk#2&2e87576f&0&000002#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
PartitionNumber DriveLetter Offset Size Type
1 1048576 500 MB Recovery
2 525336576 100 MB System
3 630194176 128 MB Reserved
4 E 764411904 95 GB Basic
5 102769885184 4.29 GB Recovery
I formatted this 1st recovery partition into FAT32 and mounted the volume as R:
PS C:\Windows\system32> Get-Partition -DiskNumber 4 -PartitionNumber 1 | Format-Volume -FileSystem FAT32 -NewFileSystemL
abel RECOVERY -Force -Confirm:$false
Then I created the storage folder for the Recovery Environment on this R: volume:
PS C:\Windows\system32> mkdir "R:\Recovery\WindowsRE"
Directory: R:\Recovery
Mode LastWriteTime Length Name
d----- 13.01.2015 20:15 WindowsRE
And copied the WinRE.wim file from the storage folder on the Windows partition:
PS C:\Windows\system32> xcopy /H E:\Windows\System32\Recovery\Winre.wim R:\Recovery\WindowsRE\
E:\Windows\System32\Recovery\winRE.wim
1 File(s) copied
Finally, I attempted to enable the copied WinRE and registed it in Windows like that:
PS C:\Windows\system32> ReAgentc.exe /setreimage /path R:\Recovery\WindowsRE\ /target E:\Windows
Directory set to: \\?\GLOBALROOT\device\harddisk4\partition1\Recovery\WindowsRE
REAGENTC.EXE: Operation Successful.
However, checking the status with Reagent returns that WinRE is DISABLED:
PS C:\Windows\system32> ReAgentc.exe /info /target E:\Windows
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Disabled
Windows RE location:
Boot Configuration Data (BCD) identifier: 00000000-0000-0000-0000-000000000000
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
And also:
PS C:\Windows\system32> .\ReAgentc.exe /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Disabled
Windows RE location:
Boot Configuration Data (BCD) identifier: 6a7e9cfb-700d-11e4-95e0-00155d095900
Recovery image location: \\?\GLOBALROOT\device\harddisk3\partition4\RecoveryImage
Recovery image index: 4
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
Why is that? What am I doing wrong here?
How do I properly prepare OS for recovery?
Well this is the world we live in And these are the hands we're given...The target drive with location of WinRE.wim file MUST be NTFS formatted.
Here's what you need to do to enable WinRE.wim that is located on another partition (Partition 1 in my case):
1. Disable the current setup:
C:\Windows\system32>reagentc /disable
REAGENTC.EXE: Operation Successful.
2. Check the status:
C:\Windows\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Disabled
Windows RE location:
Boot Configuration Data (BCD) identifier: 00000000-0000-0000-0000-000000000000
Recovery image location: \\?\GLOBALROOT\device\harddisk4\partition5\Recovery
Recovery image index: 1
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
3. Make sure that C:\Windows\System32\Recovery\ReAgent.xml contains zeroes in location elements.
This is a proper config:
<?xml version='1.0' encoding='utf-8' standalone='yes'?>
<WindowsRE version="2.0">
<WinreBCD id=""></WinreBCD>
<WinreLocation path="" id="0" offset="0"></WinreLocation>
<ImageLocation path="" id="0" offset="0"></ImageLocation>
<PBRImageLocation path="" id="0" offset="0" index="0"></PBRImageLocation>
<PBRCustomImageLocation path="" id="0" offset="0" index="0"></PBRCustomImageLocation>
<InstallState state="0"></InstallState>
<OsInstallAvailable state="0"></OsInstallAvailable>
<CustomImageAvailable state="0"></CustomImageAvailable>
<WinREStaged state="0"></WinREStaged>
<ScheduledOperation state="4"></ScheduledOperation>
<OperationParam path=""></OperationParam>
<OsBuildVersion path=""></OsBuildVersion>
<OemTool state="0"></OemTool>
</WindowsRE>
This is an incorrect config (this one demonstrates an already configured WinRE and OS Image configurations and cannot be reused to set another locations of WinRE and OSImage:
<?xml version='1.0' encoding='utf-8'?>
<WindowsRE version="2.0">
<WinreBCD id="{00000000-0000-0000-0000-000000000000}"/>
<WinreLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}"/>
<ImageLocation path="\Recovery\WindowsRE" id="0" offset="1048576" guid="{a235fafb-a690-11e4-95dc-00155d095900}"/>
<PBRImageLocation path="\Recovery" id="0" offset="102769885184" guid="{a235fafb-a690-11e4-95dc-00155d095900}" index="1"/>
<PBRCustomImageLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}" index="0"/>
<InstallState state="0"/>
<OsInstallAvailable state="1"/>
<CustomImageAvailable state="0"/>
<IsAutoRepairOn state="1"/>
<WinREStaged state="1"/>
<OperationParam path=""/>
<OsBuildVersion path="9926.0.amd64fre.fbl_awesome1501.150119-1648"/>
<OemTool state="0"/>
<IsServer state="0"/>
<DownlevelWinreLocation path="" id="0" offset="0" guid="{00000000-0000-0000-0000-000000000000}"/>
<IsWimBoot state="0"/>
<ScheduledOperation state="4"/>
</WindowsRE>
4. Assign a drive letter to Partition 1.
C:\Windows\system32>diskpart
Microsoft DiskPart version 10.0.9926
Copyright (C) 1999-2013 Microsoft Corporation.
On computer: EH
DISKPART> list disk
Disk ### Status Size Free Dyn Gpt
Disk 2 Online 931 GB 0 B *
Disk 3 Online 930 GB 0 B *
Disk 4 Online 100 GB 0 B *
DISKPART> sel disk 4
Disk 4 is now the selected disk.
DISKPART> list part
Partition ### Type Size Offset
Partition 1 Recovery 500 MB 1024 KB
Partition 2 System 100 MB 501 MB
Partition 3 Reserved 128 MB 601 MB
Partition 4 Primary 95 GB 729 MB
Partition 5 Recovery 4390 MB 95 GB
DISKPART> sel part 1
Partition 1 is now the selected partition.
DISKPART> assign letter="R"
DiskPart successfully assigned the drive letter or mount point.
5. Remove existing Recovery folders on R:
R:\>rd Recovery /q /s
6. Prepare folder structure:
R:\>mkdir Recovery
R:\>mkdir Recovery\WindowsRE
7. Copy WinRE.wim image to WindowsRE:
R:\>xcopy /H C:\Windows\System32\Recovery\Winre.wim R:\Recovery\WindowsRE\
C:\Windows\System32\Recovery\Winre.wim
1 File(s) copied
8. Copy config file:
R:\>xcopy /H C:\Windows\System32\Recovery\ReAgent.xml R:\Recovery\WindowsRE
C:\Windows\System32\Recovery\ReAgent.xml
1 File(s) copied
4. Set WinRE recovery environment:
R:\>reagentc /setreimage /path R:\Recovery\WindowsRE /target C:\Windows
Directory set to: \\?\GLOBALROOT\device\harddisk4\partition1\Recovery\WindowsRE
REAGENTC.EXE: Operation Successful.
5. Check the status:
C:\Windows\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Disabled
Windows RE location:
Boot Configuration Data (BCD) identifier: 00000000-0000-0000-0000-000000000000
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
6. Enable the specified WinRE:
Here's what you'll get if your target partition (with volume labeled R: in this example) is not formatted in NTFS:
R:\>reagentc /enable
REAGENTC.EXE: Windows RE must be installed on a simple volume formatted using NTFS.
That's what you'll get if it is formatted into NTFS:
R:\>reagentc /enable
REAGENTC.EXE: Operation Successful.
7. Check the status:
R:\>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk4\partition1\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: e2b06021-6f56-11e4-82ee-abb7ebf625e8
Recovery image location:
Recovery image index: 0
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
Your Windows setup has just been enabled with WinRE pre-boot recovery environment located on the first partition of your drive:
8. Specify location of OS Image file (the install.wim one copied from Windows Setup DVD):
R:\>reagentc /setosimage /path \\?\Volume{A235FAFF-A690-11E4-95DC-00155D095900}\Recovery /index 1 /target C:\Windows
Directory set to: \\?\GLOBALROOT\device\harddisk4\partition5\Recovery
REAGENTC.EXE: Operation Successful.
9. Check the status:
R:\>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration
Information:
Windows RE status: Enabled
Windows RE location: \\?\GLOBALROOT\device\harddisk4\partition1\Recovery\WindowsRE
Boot Configuration Data (BCD) identifier: e2b06021-6f56-11e4-82ee-abb7ebf625e8
Recovery image location: \\?\GLOBALROOT\device\harddisk4\partition5\Recovery
Recovery image index: 1
Custom image location:
Custom image index: 0
REAGENTC.EXE: Operation Successful.
Your Windows Recovery Environment is now located on the 1st partition of 4th disk drive and recovery image file the can be used to re-image Windows installation from that WinRE environment is located on the 5th partition of the same 4th disk.
See also
Configuring Windows Recovery Using PowerShell
Proper Configuration of Partition Layout on a GPT Disk under UEFI
Deploy a System Recovery Image
Thank you, Michael for your help!
Well this is the world we live in And these are the hands we're given... -
Howto start Windows Recovery Environment (WinRE)?
Hi
I have Satellite Pro U200 PLUA1E-02802QS with Vista Business 32-bit and the WinRE partition.
Howto start Windows Recovery Environment (WinRE)?
I mean which keyboard key should I press during the startup process to get WinRE menu?In my Satellite Pro A300 the F8 key during start-up will run the HDD Recovery partition.
Hope it is the same on your.
Or do you possibly mean the Vista Business Recovery environment. Accessed by control panel, system recovery from image?
/Torbjorn
Message was edited by: ssstsg -
DM1 Netbook - BootMGR then OS Missing - Windows Recovery Corrupted?
Hello,
I have an HP Pavilion dm1-4010us Entertainment PC.
Last week after my wife turned it on she said that it went automatically into the windows recovery menu. The computer had some kind of error I suppose (sorry I dont have any more specifics) and so it went through some process.
When it finished the computer restarted and went to the log in screen. It was extremely slow in letting me type my password but when it did finally login it only showed a dark blue screen (not the blue screen of death) and "This copy of Windows is not genuine" in the bottom right had corner.
After I restarted several times and only got the same result I decided to try to restore the computer to factory settings. After this process the computer restarted and showed a black screen with "Boot MGR is missing Press CTRL+ALT+DEL to restart". I restarted a few times and got the same thing so I did another reset to factory settings and now it shows a black screen with "Operating System is missing"
I tried to call HP support yesterday but apparently I'm 2 days past the end of my warranty and they can't do anything (Really!? Come on, cut me a break). Should I be looking for recovery discs (I guess I'd have to load it through a flash drive since I have no disc drive) or a new hard drive? The guy at tech support said I couldn't download this particular version of windows and that I would have to buy a new harddrive from HP with it already loaded but is this really my only option? I should have called a few days earlier it seems.
Sorry for the long message, I'm hoping one of these details may help.
Product No. - QD992UA#ABA
Model No. - dm1-4010us
OS - Windows 7 Home Premium OA
P.S. I'm trying the system diagnostics now but after an hour and a half its still on the white screen showing "Initializing System Diagnostics"@Mikeman03,
That states the hard drive is possibly dying. I would try these last 3 steps and if it still fails replace the drive.
Reseat the hard drive, which really means just removing and it and putting back in place to confirm a good connection. Here is the service manual that will show you how to access the hard drive, the steps are on page 55.
After that access the BIOS again, once there press F5 to load the default settings, and then press F10 to save and exit to attempt to boot. If the computer does not boot shut the computer down and load back into the BIOS menu, and run the test again and if it fails the drive needs to be replaced.
Let me know how that goes.
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Re: How to access the Windows Recovery Console?
How can I access the Windows Recovery Console. The Microsoft KBs state that it can be accessessed from booting with the OS DVD. However you don't supply OS DVD only the Toshiba Recovery Disks. When I boot these it only gives the option to erase all data and restore to original state.
I have a Toshiba Qosmio F10 running Windows 7 32bit.
The reason I need the recovery console is due to a chkdsk failure that has now lead to it running everytime I boot and hanging each time. Other MS Articals say I can get out of this endless loop by using the Windows Recovery Console.Windows 7 was preinstalled soemwhere on HDD when I purchased it new in June 2010. All I had to do was selcet 32bit or 64bit the first time it ran. I then took the option to create recovery media (which burned 4 dVDs). However the only option using these dvds is to run install which the screen states will erase all data and reinstall as supplied from the factory.
I need to get to some form of access the the HDD which means I need to stop chkdsk running at startup everytime it boots and then hanging every time. I can't access sfae mode either. I need to abort chkdsk get into either a command prompt or windows so I can run other utitlies to check the HDD. -
I have deployed image window 7 image with factory reset on separate partition. I am able to recover the solution to factory fresh install but the problem i see here is after recovering to full reset. After booting when OOBE is starting , In case this OOBE
is disturbed like power down or any manual interruption. On Next boot window installation error pops up and also Function boot key which i set using ReAgentc.exe also not working. I get window error Recovery follower with below errror
During this time Fn Key[F11 using ReAgentc.exxe) I have configured for Windows Recovery is not working.
Implementation Detail:
Installing OS:
1. create partition
1. par 1 = Recovery partition = Label(R),set iD=27
2. System Boot partition = Label(S)
3. Window partition = label(W)
2. Copy Image to Recovery partition == R:\Recovery\WindowsRE\Install.wim,WinRe.Wim and Boot.sdi
3. Apply Image to W:\ using Image X tool
4. setting boot path W:\windows
5. Setting Recovery option to Fn11 key
W:\Windows\System32\ReAgentc.exe /SetReImage /Target W:\Windows /Path R:\Recovery\WindowsRE /BootKey 0x8500
W:\Windows\System32\ReAgentc.exe /SetOsImage /Target W:\Windows /Path R:\Recovery\WindowsRE
Factory Resetting Implementation:
1. Assign back all label to respective partition
2. format Drive W:\ and apply Install.wim from R:\Recovery\WindowsRE using Imagex tool
3.Deleting Boot Enviroment W:\Windows\System32\Bcdboot.exe W:\windows /l EN-US /s S:
4. Setting Recovery
W:\Windows\System32\ReAgentc.exe /SetReImage /Target W:\Windows /Path R:\Recovery\WindowsRE /BootKey 0x8500
W:\Windows\System32\ReAgentc.exe /SetOsImage /Target W:\Windows /Path R:\Recovery\WindowsRE
5.Shutdown
Steps to repro:
1. Install Factory Setting by pressing F11
2. During OOBE , Plug out the power.
Issue. Recovery partion is not accessible using registered Function Key F11
Any help will be great helpModified instruction from this tutorial.
I have replaced Setting Recovery Agent code by below lines. It working as expected. Still I haven't tested all corner case. But it resolved my problem in my code
R is Partition where my Recovery Option resides.
bcdedit.exe /CREATE {ramdiskoptions} /d "Ramdisk Options"
bcdedit.exe /SET {ramdiskoptions} ramdisksdidevice partition=R:
bcdedit.exe /SET {ramdiskoptions} ramdisksdipath \Recovery\WindowsRE\boot.sdi
for /f "tokens=2 delims={}" %%g in ('bcdedit.exe /create /d "W7 Recovery" /application osloader') do (set guid={%%g})
echo %guid%
bcdedit.exe /SET %guid% device ramdisk=[R:]\Recovery\windowsRE\Winre.wim,{ramdiskoptions}
bcdedit.exe /SET %guid% path \Windows\system32\winload.exe
bcdedit.exe /SET %guid% osdevice ramdisk=[R:]\Recovery\windowsRE\Winre.wim,{ramdiskoptions}
bcdedit.exe /SET %guid% systemroot \windows
bcdedit.exe /SET %guid% winpe yes
bcdedit.exe /SET %guid% detecthal yes
bcdedit.exe /SET %guid% nx OptIn
bcdedit.exe /SET {globalsettings} extendedinput 1
bcdedit.exe /SET {BOOTMGR} custom:0x54000001 %guid%
bcdedit.exe /SET {BOOTMGR} customactions 0x1000085000001 0x54000001 -
I cannot acces the Windows Recovery Environment
Dear HP experts,
I bougt an HP Pavilion notebook earlier this year with Windows 8. I must have some malware on it cause it recently started openig random pages in Chrome and other annoying advert stuff.
Therefore I would like to do a full reset to factory settings through the HP recovery manager.
When I try accessing it though the function "Windows Recovery Environment" seems to be disabled.
Also when rebooting the notebook and pressing "escape" it gives the option to excess the recovery environment by pressing F11. However when doing so nothing happens and the notebook just starts normally.
Can anyone help me to excess the recovery manager environment?
I would really appreciate any help, thanks.
SanneHi @SannedeGoede,
Welcome to the HP Support Forums!
I would be happy to help you, but it would be best to get some product specific information, the full product/model number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Have you tried to check your computer for malware/spyware/viruses and such first? Depending on what is found it could be something you can fix before doing anything like a system recovery.
I personally would start with that, and you want to be sure you setup a good program to protect you from this sort of thing in future, or at least make it less likely.
About Spyware, Adware, and Browser Hijacking Software
Using Windows 8 Defender to Prevent Virus and Spyware Problems
After checking for all the "lovely" possible software infections and removing them if possible, then if you are still having trouble I would then look at a system restore, and select a point from before when the problem first appeared. Hopefully you have one available. Often that will fix things, but it is important to screen your computer for those "infections" first, otherwise you will just end up having the same problem
Using Microsoft System Restore (Windows 8)
If after trying all of those, then I would look at system recovery. Hopefully you will have resolved it before reaching this.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
I hope that all of this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping! -
How to download windows recovery from HP
i have grub rescue issue , and i want to download windows 7 iso for my pc , i asked microsoft support they told me you have to ask Original Equipment Manufacturer witch is HP in my case ,
so please can any one help me how to download windows 7 iso , so i can boot from cd and format my pc ?You can no longer can download a Windows 7 ISO as of mid February because Microsoft has pulled the plug on downloads.
If you do not have recovery disks you may order them from HP if available.
If you live in the USA/Canada, call this number... 1-800-334-5144.
If you do not live in the USA/Canada, call the HP business PC support number for the country you live in.
http://h50146.www5.hp.com/lib/doc/manual/desktop/business_desktops/6005us_332630_007.pdf
Please mark my post as SOLVED if it has resolved your problem. It helps others with similar situations. -
Hp pavilion dv6 windows recovery problem
guys im new in windows i even dont know how to restore to the factory settings i did my laptop to factory reset but after pressing f11 there is a error comes up windows boot manager
insert the windows CD then restart you laptop
choose the language n then repair the computer but i want to restore to the factory settings from the recovery partition
in my laptop there is 2 partitions
one is C the windows one
n then 2nd is RECOVERY one
then now u tell me how can i recover my windows to original factory settings or shud i gave back to the shop from where i bought it ?Hello,
I see that you want to know how to do a system restore in Win8. Now, you can follow this document which shows you how to do a system restore in Windows 8.
You will need to open the document and go down to the section that says "Restore your computer when Windows 8 cannot start normally."
This document will show you how to access the restore option without booting into windows.
Now, if you have any more questions please let me know. Also, let me know the outcome to this.
THX
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