Windows 8 scanning on officejet 8500a Plus

After upgrading from Windows 7 to 8, I am unable to scan using my OfficeJet 8500a Plus. Downloaded the latest trouble shooter, and Printer seems to be installed and is default. I am able to print, but when I go to the print center and select the scanning option, I get an error message that the printer is not installed. Same things happens if I try to intiate a sccan from Acrobat pro 9. When I I select the printer from the drop down (only one there) I get an error that there is a network error. Followed trouble shooting steps on site, checked firewall settings (default windows firewall at this point) to no avail. Tried removing and reinstalling the printer, as well as re-intiating the wireless connection from the printer, No go.
Am able to print without a problem wirelessly, it's just the scanning that is a problem.
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This sounds quite promissing. Will test as soon as I get back into town. If this works, we really need to put this out on the net, as apparently I am not alone in experiencing this type fo problem. I have seen all kind of different replies, but this seems to be the most logical.
I must say that it is somewhat frustrating that the new diagnostic tool that is supposed to identify and fix the problem, did not do this automatically, as programatically it does not seem like a major task to identify an outdated installation, uninstall it, and install a more updated version.
Thanks for your reply, and I will report back on the results.
best regards, and thanks for the quick reply!
jabzi wrote:
Hello TainoTechy,
You'll have to uninstall the instances of the Officejet pro 8500 from Control Panel
just start typing Control Panel , which should open up the control panel window.
Click on Uninstall a Program , which is under "Programs" .
Locate for HP Officejet Pro 8500a " entries and uninstall them.
After all the programs related to HP Officejet Pro 8500a " are uninstall , you may restart the PC.
Download and install the software for the same by using the below link ...
Officejet 8500 software for Win 8
Regards,
Jabzi
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Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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