Windows 8 support for new users is terrible

Question

I have been using PC's for 20 years.  The Windows 8 user interface has a lot of new features, shortcuts, hand jestures etc. 
I recently bought a Lenovo with Windows 8.  It started up fine. but didn't give you any introduction to how to run the interface.  I finally found an introduction to the interace under the te Lenovo Companion tile.  It was called how to Do Windows 8.  The introduction said click "learn more" button for tutrials and info on the Windows 8 interface. 
Fine.  The only problem is there was no "Learn More" button.  I finally notice a light blue line was clickable.  This brought up some fairly lame introductory material that dealt with a mouse or touch screen interface, but did not deal at all with the special sections of jestures on the touch pad.  
I finally got fed up and called support.  The first level guy new very little and had to look up every question.  For example "I just opened an application.  How do I close it?  After a long delay "Cntl F4".  There must be a more intuitive way, but no answer.  Finally I asked for a supervisor.  I complained about the Windows 8 interface and lack of documentation.  I was given no help or suggestions other than take up my operating system problems with Microsoft and If I didn't like the Lenovo help applications, bring the machine back.  
Eventuall I found some documentation on the Web and Windows 8 is not that misterious when you are given a few hints. 
Does Lenovo really treat its customers this way?  If so they are on a path to crash and burn along with Microsoft
I think I'll just keep my old Dell Vista computer until it dies. 

Answer 1

Hi, 
I believe BOTH microsoft and Lenovo have a responsibility to make their computers useful and accessable to AVERAGE USERS.  You should not have to reseach how to use Windows 8 on the internet to figure how to use the it. 
When there is a problem with either the hardware or understanding the Operating System, Lenovo has a reponsibility to help the user.  A lost customer is a lost customer period and blaming it on Microsoft will not help Lenovo. 
My specific problems with Lenovo were.
Their description of how to use the operating system was buried as an  option under "Lenovo /Companion".  They should have come up automatically as part of the initial boot up proceedure. 
When I found the "How to DO windows 8"  screen, it said click the "Learn More"  button.  There was no "LEARN MORE BUTTON".  Instead I happend to notice a small grey line was a hot spot.  The button did not display for some reason. Don't they test these things.
The tutorials were to small and to fast to actually see what was being done.
The tutorials were made for touch screen or mouse interface.  They were not set up for the touch pad that most people would be using.   They touch pad gestures are helpful once you know them but maddenting when strange things happen and you don't know why. 
When I called Lenovo support, the first level support person did not know much about the operating system, he had to look up the answer to every question.   The supervisor was downright rude.  
Lenovo and Microsoft must do better if they want to stay competative.