Windows 8 will not accept the win8.1 upgrade button offer

I have windows 8 Hp notebook and im trying to upgrade to 8.1 it takes me to the page with the app 8.1 and says click here and will take you to the store. It takes me to the store but there is nothing there.
It says troubleshoot, then it does nothing. any suggestions on what in the world this notebook may need before it will accept the 8.1 upgrade, which is to be Free? Remember, this is an original 8.0 windows computer that does not even read
disc or anything. HELPPPPP! Thank you. I cannot WAIT to get my start - regular - old fashion menu back....along with other valuable attributes!

Hi,
Please also make sure that you current system is up to date.
To avoid unexpected failure, please confirm there is no folder redirected on your user profile.
You can also run wsreset.exe to clear Store catch to see if you can find the 8.1 in Windows Store.
Kate Li
TechNet Community Support

Similar Messages

WET54G v3.1 Will not accept the default password for web setup

The setup:
1 2WIRE wireless router for AT&T DSL connection
1 wireless laptop, online and good to go
1 desktop, too far from router to connect with an ethernet cable, this computer does not have wi-fi
1 new WET54G v3.1, trying to setup as a wireless-ethernet bridge to get the wired desktop on the network and online
I have set up the desktop with static IP: 192.168.1.1; Subnet 255.255.255.0; Gateway 192.168.1.226. The WET54G is directly connected to the desktop. I open Internet Explorer and go to 192.168.1.226. After entering the password "admin" and leaving the username blank, the login prompt simply reappears as if the password is incorrect. I have reset the WET54G to factory defaults numerous times (held the reset button for over 30 seconds). It simply will not accept the password.
Any suggestions? I tried live chat but the chat window was so slow and buggy that both times it seemed we were about to make progress the window would freeze up or refresh entirely and disconnect me. Extremely frustrating to say the least.
Thanks,
Sean

Hi brickmonkey,
Sorry for taking so long to get back on this. We left for a long vacation and I got ridiculously busy when we got back. ANyway I just spent some time working on this and wanted to report back. Still didn't get it to work.
Got into the 2Wire and wrote down it's settings:
Router Address: 192.168.1.254
Subnet Mask: 255.255.255.0
Default Gateway: (???) I did not see this under the summary page, but it was on the internet connection details page., it's a 151.x.x.x number, which the WET54G was not happy to accept as the default gateway. It gave me the error "DUT and Gateway cannot locate in different subnet." Also, on that internet connection details page, an additional subnet mask of 255.255.255.255 was listed, but I'm guessing 255.255.255.0 is the correct one to use, right?
Because it wouldn't accept that 151.x.x.x address, I can't get any farther. I did notice when setting up the SSID and security to match that of the 2WIRE, the channel was fixed at 6 and the dropdown was disabled. I changed the 2WIRE from 1 to 6 in case that was an issue. The WET54G is in Infrastructure mode, as the guide you linked to indicated.
Any thoughts with this new info?
Thanks again for your help with this,
Sean

I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do?

I have installed Adobe Creative Suite 5 Master Collection on a 2nd computer but now it will not accept the seriall. What can I do? I'm using a fresh install of windows 8.1

What exactly means "will not accept"?

Remote device will not accept the connection

Oh Windows 8...
I've been having computer issues for a while now, but I always figured it was the application I was using to access the internet. I first noticed an issue when trying to log into World of Warcraft. There was an obvious connection issue, but I could still
connect to my account. I contacted Blizzard about it, and nothing they told me to do helped me. This has been going on for nearly a month. Today, after not playing for a couple days, I realized I couldn't access the game at all. I blamed Blizzard again, and
became frustrated with them because none of their solutions ever helped me.
Today, instead of playing WoW, I tried to play Sims 4, which requires you to launch Origin, an application that uses the internet. Origin wouldn't let me connect either. A similar error to the one I experienced with World of Warcraft and its starter program
(BattleNet) appeared. Again, I blamed the provider of the application.
Still bored, I tried launching Steam, yet another gaming application that requires internet use. No, yet again I received a similar error to the other two. By now I figured it was an issue with the computer itself. I launched a connection test and it told
me that the "Remote device or resource will not accept the connection".
I tried launching Internet Explorer. I got the message that the "proxy server is not responding". I'm beyond frustrated. Thank god I also have Firefox installed, so here I am.
I looked up possible solutions to my issue. All the possible solutions I've found are only about Internet Explorer, and none of those solutions have helped anyone else with my issue.
So I guess it's on your end here. I have no use for this computer at all at this point. Help me out, please. I just recently bought this computer and I don't want to have to purchase another one to get away from Windows/Microsoft.

Hi,
This issue can be caused by proxy settings or malware.
I suggest you to disable proxy settings. Follow these steps:
Under "Tools" in the browser tool bar select "Internet Options".
In the "Internet Options" window that pops up, click the "Connections" tab at the top.
Click "LAN Settings" near the bottom of the "Connections" section.
If the "Proxy server" checkbox is marked with a check, click it to deselect/uncheck it.
Click "Ok" to close the "Local Area Network (LAN) Settings" window.
Click "Ok" to close the "Internet Options" window.
Now check if you are able to connect to Internet Explorer.
You can download and run the Windows Malicious Removal Tool from the below mentioned link and run it on your computer:
http://www.microsoft.com/security/pc-security/malware-removal.aspx
Hope these could be helpful.
Kate Li
TechNet Community Support

HT204088 When trying to update my credit account information, it will not accept the month of experation even though it has been entered. I shut the phone down and tried again, I sync it to the computer. Will not work. What do I do?

I was trying to add and app to my iphone and was not able to do so. It wanted updated credit information. So, I entered it and it will not accept the month of experation. I have shut the phone down, sync it to the computer to update. Will not work. What can I do to continue?

Off the top I dont thing its good practice to post an email address here
I dont see how a google password change would impact on ur Apple ID/iTunes account
Have u access to the old email address? If not and you fail the apple security process then you need to call them
Have u tried to manage ur apple id from : appleid.apple.com

We have 2 itouchs, we a separate itunes account for each one. We have one home computer to use them both on for syc and icloud, the icloud will not accept the 2 accounts?

we have 2 itouchs, we a separate itunes account for each one. We have one home computer to use them both on for sync and icloud, the icloud will not accept the 2 accounts?

Do you know what happens if you delete the icloud account from an iphone 4s? Will it delete the pictures, documents, etc. from the phone, or just unlink the icloud from the phone? I want to associate a different icloud account to the phone.

My IPhone is set up with an internet downloaded firmware of ios7 because my phone would not restore, the system has failed and I had to do a manual erase fro within the phone. My computer will not accept the phone because they say it's a "Developer?"

My IPhone is set up with an internet downloaded firmware of ios7 because my phone would not restore, the system has failed and I had to do a manual erase fro within the phone. My computer will not accept the phone because they say it's a "Developer?" Help. I cannot not even get passed the activation step on the computer or phone because it will not activate the device.

Hello buddyacw
You would have to restore the iPhone. Download the latest version of iTunes and then follow the steps in the article below to get it working again.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G.

I am trying to change the color of a background layer and it will not accept the color I want

I am trying to change the color of a background layer and it will not accept the color I want

If you want to get help you may have to provide a lot more details about what you are doing (which tools or commands do you use, what exactly happens when it fails, …)?

I'm having problems uploading video taken with my iPhone 4 to Photobucket. FB will not accept the file extension which is ex. IMG_423. They will play on my computer and will upload to Facebook. Why is the phone taking video with this file instead of so

I'm having problems uploading video taken with my iPhone 4 to Photobucket. FB will not accept the file extension which is ex. IMG_423. They will play on my computer and will upload to Facebook. Why is the phone taking video with this file instead of something like .mov or mp4. How can I change the extension after the fact and avoid it in the future?

You said, "the 4 also has signal and wifi whereas the 5 has only wifi". By "signal", I'm assuing that you mean cellular signal. If so, that means your iPhone 4 is still active on your cellular number and your iPhone 5 is not. Contact your carrier to sort out which phone is active on your account.

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

I purchased a new computer and also Adobe acrobat XI Pro. It has not worked properly. I uninstalled it and tried to reinstall it, but the computer will not accept the Serial number. What can I do?

Hi,
Have you tried the help documents below:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
In case of any other error message, please specify.
Regards,
Sheena

I just updated to XI, but it will not accept the serial number [Was: Penny - secretary]

I just updated to XI, but it will not accept the serial number

Hi there
If you have purchased an Acrobat XI upgrade you will be prompted to enter the Acrobat XI serial number first then the serial number for the prior version.
Which serial number isn't being accepted? Please provide more details and send me a private message with both serial numbers so I can check further.
Thanks
Bev

Since updating my iphone with Ios, I am being asked for a 'passcode', it will not accept the one I have?

Since updating my iphone with iOS this morning, I am being asked for a 'passcode', it will not accept the no I have entered, I do not know who to contact?

Will it not open without a passcode?
Trr using your Apple ID password.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
 Cheers, Tom

I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

I have the right serial number to install arabic onto Ai, but the installer will not accept the serial number

I'm also getting the "invalid serial number", but I'm wanting to upgrade my 5.1 to 5.1.4 to take advantage of HDV 720p/24 support. Is the 5.1.4 update even an option still? I really don't want to be forced to upgrade to FCS2 and shell out $500, just to get this one feature that was included in a patch.
I went to the Registration page and it actually allowed me to register the serial number... (which I'm pretty sure I already had), but it still won't let me in to download any updates. Also, the email confirmation that was supposed to be sent has not arrived 20+ minutes later.
Very strange. I called Apple support and they estimated a wait time of 15 mins... ugh.
Anyone have other suggestions?

I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products. The purchase was in 2012.

I am trying to reinstall Master Collection after a computer crash and after download it will not accept the serial number that it lists on my purchased products. The purchase was in 2012.The message says the serial number is invalid. What do I do nest?

Hi there,
Please see help here - https://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
If still you are facing problem, I would recommend to reach out to support through the link which is available at the bottom of the support page.
^Ani

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

My old iMac and OS 10.4 will not accept the New iTunes Version 10 application and I can't get past the screen offering to download iTunes 10. This is wrong and I need help getting past this situation. Help!

Sure, you can get around it if you don't need the newest version of iTunes. I still use version 7.5 because the newer versions didn't strike me as offering anything I needed.
If you do need a version 10-something then you will have to upgrade your operating system to Leopard (fi your computer will support it) at least. If you need 10.5 for some reason then there's no getting around it, you will have to buy a new computer.

Windows 8 will not accept the win8.1 upgrade button offer

Similar Messages

Maybe you are looking for