Windows 8 Won't Accept Password

Bought new Windows 8 computer. I didn't like it, so gave it to my husband who reset with his user account and password. After working perfectly fine, all of the sudden wouldn't accept password. Although KNEW the password, went through process to reset Microsoft
password. Nothing. More reading. Started in Safe Mode (after LOTS more reading). Nothing. After lots and lots and lots of more reading, finally was able to use the command prompt feature and create a new password. It worked! Turned machine on and off several
times to make sure password was fine.
All okay until let daughter use the computer. After successfully using the computer and password several times, she turned it on, typed in the password when requested and it wouldn't accept it. She called us to verify password she was using was correct.
It was. Finally, after about the 4th-5th attempt, it accepted the password.
What is happening and why? What can we do to keep this from happening again?
We don't have a back-up disc, and obviously, many "fixes" cannot be used because we can't log-in to the machine to use them. This is really frustrating and certainly makes us wish we had spent more money and purchased a machine with "a different
operating system."
Thank you.

Hi,
For this problem, it's hard to verify why this thing happen. Gererally speaking, it can be caused by User Profile crash. The workaround method is belows:
Use SFC /scannow command to fix system file.
Create a new account for test.
Yolanda
TechNet Community Support

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