Windows 8 won't wake up

I just bought an HP m6 Notebook PC with Windows 8 from Best Buy. It won't wake up after going into sleep mode. I tried changing power options, verified the modem is authorized to wake it up etc. All I can do is turn it off manually and restart manually. Right now I have it on "never" sleep mode.
Any ideas? Is it an HP propblem or a Windows 8 problem? Any help will be appreciated.

Is it set to hibernate not sleep?
Crystal
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I posted a message in another discussion earlier but I guess it is best to open a new discussion.
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I have had the same issue...
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Message was edited by: Martin Mcgowan

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23/03/13 6:15:20.916 PM WindowServer[136]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
23/03/13 6:15:20.924 PM loginwindow[106]: find_shared_window: WID -1
23/03/13 6:15:20.924 PM loginwindow[106]: CGSGetWindowTags: Invalid window 0xffffffff
23/03/13 6:15:20.924 PM loginwindow[106]: find_shared_window: WID -1
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23/03/13 6:15:21.162 PM WindowServer[136]: Created shield window 0x52c for display 0x0b41a282
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23/03/13 6:15:21.207 PM WindowServer[136]: device_generate_lock_screen_screenshot: authw 0x7feba615d750(2000), shield 0x7febaca218a0(2001)
23/03/13 6:15:21.226 PM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7feba615d750(2000), shield 0x7febaca218a0(2001)
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23/03/13 6:45:12.000 PM bootlog[0]: BOOT_TIME 1364075112 0
I've also looked at the pmset log, here are the last records before the forced reboot:
23/03/13 6:26:15 PM GMT- Assertions
PID 1754(helpd) Released BackgroundTask "com.apple.helpd.sdmbuilding" 00:33:06 id:0xc000011ec Aggregate:0x100240
23/03/13 6:26:45 PM GMT- Sleep
Idle Sleep Sleep: Using AC
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Timedout
Kernel: Response from Chromium Helper timed out
30000 ms
23/03/13 6:26:45 PM GMT- Assertions
PID 397(apsd) Released ApplePushServiceTask "com.apple.apsd-waitingformessages-push.apple.com" 03:30:05 id:0xc00000b0d Aggregate:0x101240
23/03/13 6:26:45 PM GMT- WakeRequests
Clients requested wake events: [proc=mDNSResponder request=Maintenance inDelta=7200]
23/03/13 6:26:45 PM GMT- WakeRequests
PM scheduled RTC wake event: MaintenanceImmediate inDelta=7199.99
In previous situations the logs look different, I haven't been able to find a pattern yet.
Any ideas? Does anybody have similar problems?
Any help is much appreciated.

I tried quitting Chromium before going to sleep. Didn't help, same thing happened.
Here are the last entries in the log:
27/03/13 3:41:54.460 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.462 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:41:54.466 AM WindowServer[136]: Created shield window 0x56a for display 0x003f003d
27/03/13 3:41:54.466 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.466 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:41:54.497 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: releasing authw 0x7fc44503c910(2000), shield 0x7fc43cc7a190(2001), lock state 2
27/03/13 3:41:54.498 AM WindowServer[136]: handle_will_sleep_auth_and_shield_windows: errs 0x0, 0x0, 0x0
27/03/13 3:42:15.175 AM coreservicesd[29]: SendFlattenedData, got error #268435460 (ipc/send) timed out from ::mach_msg(), sending notification kLSNotifyChildDeath to notificationID=180
27/03/13 3:42:24.165 AM WindowServer[136]: CGXSetWindowBackgroundBlurRadius: Invalid window 0xffffffff
27/03/13 3:42:24.166 AM loginwindow[102]: find_shared_window: WID -1
27/03/13 3:42:24.166 AM loginwindow[102]: CGSGetWindowTags: Invalid window 0xffffffff
27/03/13 3:42:24.166 AM loginwindow[102]: find_shared_window: WID -1
27/03/13 3:42:24.166 AM loginwindow[102]: CGSSetWindowTags: Invalid window 0xffffffff
27/03/13 3:42:24.167 AM loginwindow[102]: find_shared_window: WID 71
27/03/13 3:42:24.347 AM WindowServer[136]: Created shield window 0x570 for display 0x0b41d8b4
27/03/13 3:42:24.352 AM WindowServer[136]: Created shield window 0x571 for display 0x0b41a282
27/03/13 3:42:24.352 AM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:24.383 AM WindowServer[136]: device_generate_lock_screen_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:24.400 AM WindowServer[136]: device_generate_desktop_screenshot: authw 0x7fc43b4454a0(2000), shield 0x7fc43b48a2c0(2001)
27/03/13 3:42:48.000 AM kernel[0]: (default pager): [KERNEL]: default_pager_backing_store_monitor - send LO_WAT_ALERT
27/03/13 3:43:10.000 AM kernel[0]: macx_swapoff SUCCESS
27/03/13 10:52:25.000 AM bootlog[0]: BOOT_TIME 1364392345 0

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Hello @jim3392 and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello DeMAps,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your having issues with your HP Pavilion 500-203a Desktop PC not waking up from sleep properly. I am providing you with an HP Support document: HP PCs - Resolving Problems with Sleep and Hibernate Modes (Windows 8), which has been designed to address issues that affect Sleep and Hibernation modes in Windows 8 and the computer not waking properly being one of them. I suggest that you review the document and make what changes are recommended that you have not already made and see if it makes a difference.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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This doesn't happen all of the time - so that is the mystery, but it does seem to happen when it had been asleep overnight or for a longer amount of time.
I am wondering if maybe it is something running in the background that is hanging it when it sleeps on its own, but this new issue of it not waking even when I had put it to sleep manually is a bigger concern. I usually make a point to put it to sleep - but if I walk away and leave it and it sleeps on its own - that had been when I can't wake it - now there are two scenarios, and in each case, I need to restart it.
I have also noticed that sometimes, it will have the sleep icon glowing on the lid, but after I open the lid and it doesn't wake, the battery charge light is also lit - even if it is not on charge, and wasn't lit before. Today the battery was at 93% when it happened - plugging it in didn't affect the sleep issue either. In both cases, the power button blinks and won't wake it either.
I have 4GB RAM, an i5 processor.
I have it set NOT to wake with the mouse. It is set to sleep 10 minutes after no activity when on battery, 20 minutes on power.
This computer is about 2 months old.
One other thought - could there be a conflict between the Lenovo software managing sleep and the Windows settings?
Anyone have any ideas or a solution?
Thanks!
HL

Yes - that's it. My screen light doesn't flash, but my power button does and there is no way to wake it up.
I have checked power settings - have changed it not to sleep at all when plugged in, and I have been waking it every few hours when on battery. It seems to have the wake problem when it has slept a long while - doesn't happen all the time and I can't reproduce it - never know when it will happen.
I am looking into a USB Controller issue that I read about:
http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/what-does-usb-selective-susp...
Vista, but the same issue and the advice was "Somewhere in my researching this, I found a suggestion that worked for everyone who tried it, which was to go into Device Manager>USB Controllers> and then select the first item (in my case it's "Generic USB Hub") open its Properties>Power Management and then DESELECT "Allow the computer to turn off this device..." and then the suggestion was to do this for EVERY USB device in the list.(!!!)"
Not sure if that is the issue - also looking into generating a power usage report to see if a USB hub is hanging it in the same discussion above: "After finding out how to generate a "Power Efficiency Diagnostics Report" I see multiple errors of "USB Suspend:USB Device not Entering Suspend".
http://www.techrepublic.com/blog/window-on-windows/quick-tip-create-an-energy-use-report-in-windows-...
I wish Lenovo had an actual fix as it seems this is an ongoing issue.
Thanks!

Windows 8 won't wake up

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