Windows and iTunes do not recognize iPod

Question

Help! I have read everything in this forum and have not found the solution yet. I have the 30gb ipod video and I've had it for almost a month now and it doesnt work. I've tried the 5r's.. didnt do anything.. when i connect it to my laptop, it says its charging.. it also tells me that it would work better with a 2.0 usb, but according to the specs, it should still work with the 1.1 usb. Also, when i look at it in the device manager, it says "Location: Location 0 (iPod)" and "The drivers for this device are not installed. (Code 28) To reinstall the drivers for this device, click Reinstall Driver." but when i try to reinstall them from the cd, it says they're not there.. i'm not the only one having this problem.. from all the posts.. is it possible its the cable? I dont have another computer to try it on.. HELP!

Answer 1

Frustrated Mom,
I am having the exact same issue. It all worked fine
yesterday (the first day I used it) and now today
there is no recognition on either
computers...anywhere. I called the Apple S.O.S. line
and they took me through all of the possible fixes.
Nothing worked. In the end, they suggested that the
iPod is faulty and I should send it in to have it
repaired. I just got it yesterday so I will be
calling MacMall back for an exchange, otherwise I
just paid full price for a refurbished item. Not
cool.
Good Luck,
Doug
I had similar problems with my office Dell (Windows XP). My 60GB Video iPod works fine at home with my ibook, but when I first used with iTunes on this Dell I could only get it to intermitently recognize the ipod the first day. The next day the PC would recognize it was in the USB in that it showed up in the lower bar of devices to remove, and it would run the ipod service program and then start itunes (still does this) but it would not show up in itunes any longer or as a drive any longer in Mycomputer. On the other hand in an identical Dell in office nex to mine I was able to use it fine the last 3 days when it no longer worked on my office Dell.
After some experimentation the fact that the iPod service runs when I put my iPod into the USB port and then runs iTunes shows the PC sees it. And I can eject it via the device eject icon on bar at screen bottom. I determined the reason the Dell in other office sees it while the one in my office no longer sees it in iTunes is likely due to the fact that I do not have administrative access to my PC and iTunes is not installed as my default application. The Dell next door has iTunes installed as default application for music and thus I have no problems.
It shows my iPod is ok but the PCs (not my ibook) vary in response due to minor differences (such as not being default application for music in my case --at least that appears to be cause which I will test later when I get my itunes set as default application). You may want to look at issues with iTunes rather than the iPod being faulty?
Russ Jacobson