"Windows Backup cannot read the backup destination" when trying to backup to Backup Once to Samba share on NAS

Environment:
Windows Server 2012 R2 Essentials running in VirtualBox in a Windows 7 host. Networking is configured and works fine.
Background:
My only backup needs are to copy the contents of two folders to a NAS folder every day at 2 AM.
I configured a backup schedule in Windows Server Backup (wbadmin) to a network location which is hosted as a Samba share on a Synology NAS.
For authentication, I created a backup user which has the same username and password as a user on the Samba share, with permission to read and write the backup folder. I added this user to the Backup Operators group.
Problem:
When I try to run the Backup Once operation to test my backup, I get the following error message:
"Windows Backup cannot read the backup destination."
What I've tried:
I verified that the location is directly accessible in Windows by copying and pasting the address from the Windows Server Backup destination into explorer. Providing the backup user credentials opened the location and creating/reading files worked fine.
Adding the backup user to the Administrators group did not have an effect.
Update 2014-02-18
I checked the backup destination and was surprised to find that the scheduled backup actually completes successfully.
However, Backup Once always results in the above error message.
So the problem is confined to the "Backup Once" operation.

Vssadmin list providers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Provider name: 'Microsoft File Share Shadow Copy provider'
   Provider type: Fileshare
   Provider Id: {89300202-3cec-4981-9171-19f59559e0f2}
   Version: 1.0.0.1
Provider name: 'Microsoft Software Shadow Copy provider 1.0'
   Provider type: System
   Provider Id: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Version: 1.0.0.7
Vssadmin list shadows
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Contents of shadow copy set ID: {5636adcf-668c-4761-9f10-93475904c341}
   Contained 1 shadow copies at creation time: 2/19/2014 7:00:00 AM
      Shadow Copy ID: {4ca86ed5-9da5-49ca-8591-bf56ebd43486}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {aa265dab-feaa-49ed-9b0e-7ed39ab7f9d6}
   Contained 1 shadow copies at creation time: 2/19/2014 2:00:00 PM
      Shadow Copy ID: {653a4fa5-4d37-4ea4-9d2a-5710b48cde09}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy2
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {9180a420-a6bd-490d-85da-8b81231502b9}
   Contained 1 shadow copies at creation time: 2/20/2014 7:00:00 AM
      Shadow Copy ID: {871d10ee-9034-4269-b841-4aeee9570464}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy3
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {d83afc4e-317f-488c-89d5-a0e65844b93e}
   Contained 1 shadow copies at creation time: 2/20/2014 2:00:00 PM
      Shadow Copy ID: {f6fbb4ff-bac8-4a82-88e8-dffba8656424}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {3774a3f2-cd36-4f36-9667-4f96c0dbe0b3}
   Contained 1 shadow copies at creation time: 2/21/2014 7:00:00 AM
      Shadow Copy ID: {91d6c61a-8b39-48dd-811d-e0dcf593c967}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {99be106c-a96d-4488-a9ae-6e92452393ee}
   Contained 1 shadow copies at creation time: 2/21/2014 2:00:00 PM
      Shadow Copy ID: {5bd57dff-0591-4b0f-9ee8-1b8857f59e54}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy6
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {299f4ca8-bffa-47b7-9bb2-12358e0282ce}
   Contained 1 shadow copies at creation time: 2/22/2014 7:00:00 AM
      Shadow Copy ID: {90b732ae-7ea8-4457-8a6d-84983e27b120}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy7
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {97225977-6687-4538-b627-1b33985c9ac1}
   Contained 1 shadow copies at creation time: 2/22/2014 2:00:00 PM
      Shadow Copy ID: {128d7818-ce91-4d35-ad9e-577856d17374}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy8
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {b196f043-a073-46e4-baa4-2eb99969cc7e}
   Contained 1 shadow copies at creation time: 2/23/2014 7:00:00 AM
      Shadow Copy ID: {931780f6-be5e-4ad9-9f4d-151ffd6b1942}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy9
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {f24e1101-8505-450c-a802-8ba65e46d8d5}
   Contained 1 shadow copies at creation time: 2/23/2014 2:00:00 PM
      Shadow Copy ID: {815dff7e-92df-449e-a1ed-eb8e5fa3baeb}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy10
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {d4213f80-6b73-418c-af73-b704007511ed}
   Contained 1 shadow copies at creation time: 2/24/2014 7:00:00 AM
      Shadow Copy ID: {e3bd9313-e7a3-4972-a138-e298e6c12eff}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy11
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {1587431c-1ca9-4276-8d33-dd13ae58a122}
   Contained 1 shadow copies at creation time: 2/24/2014 2:00:00 PM
      Shadow Copy ID: {e4c3e5b4-0314-4496-9215-369b3c973b25}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy12
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {b79771fa-666c-40ff-98c2-80580c1fdf85}
   Contained 1 shadow copies at creation time: 2/25/2014 2:00:01 PM
      Shadow Copy ID: {9d23803a-5d4e-4222-a389-ddd1e17b0472}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy13
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {5b472176-33e7-447f-aebf-da630cebe01d}
   Contained 1 shadow copies at creation time: 2/26/2014 7:00:01 AM
      Shadow Copy ID: {0d5a5d90-c9e7-42c0-ab0b-accf0d7d7304}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy14
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {879a32b4-48f3-434f-8d92-7202a9a25076}
   Contained 1 shadow copies at creation time: 2/26/2014 2:00:00 PM
      Shadow Copy ID: {887d8ff9-db0d-4eaa-9a75-df60015c2bb7}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy15
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {fc8d7e9e-c4d4-4010-b603-d88b99435338}
   Contained 1 shadow copies at creation time: 2/27/2014 7:00:00 AM
      Shadow Copy ID: {69ca835d-0130-4435-8621-83a716f1b621}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy16
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {7cebbd3b-c599-4800-91f5-da94ca038a42}
   Contained 1 shadow copies at creation time: 2/27/2014 2:00:00 PM
      Shadow Copy ID: {57320a15-e046-4128-8305-661984910fff}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy17
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Contents of shadow copy set ID: {702d2ca4-3f60-4d64-8578-50d9dd587ba6}
   Contained 1 shadow copies at creation time: 3/12/2014 6:00:01 AM
      Shadow Copy ID: {41c62c15-ad88-4191-8cc8-c2814da9a2f4}
         Original Volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
         Shadow Copy Volume: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy18
         Originating Machine: seattle-vm-win.GENE.local
         Service Machine: seattle-vm-win.GENE.local
         Provider: 'Microsoft Software Shadow Copy provider 1.0'
         Type: ClientAccessible
         Attributes: Persistent, Client-accessible, No auto release, No writers, Differential
Vssadmin list shadowstorage
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Shadow Copy Storage association
   For volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
   Shadow Copy Storage volume: (C:)\\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
   Used Shadow Copy Storage space: 3.47 GB (8%)
   Allocated Shadow Copy Storage space: 3.73 GB (9%)
   Maximum Shadow Copy Storage space: 3.96 GB (10%)
Vssadmin list volumes
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Volume path: \\?\Volume{ca9edd16-98f7-11e3-80b0-806e6f6e6963}\
    Volume name: \\?\Volume{ca9edd16-98f7-11e3-80b0-806e6f6e6963}\
Volume path: C:\
    Volume name: \\?\Volume{ca9edd17-98f7-11e3-80b0-806e6f6e6963}\
Vssadmin list writers
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2013 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
   Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
   Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
   State: [1] Stable
   Last error: No error
Writer name: 'VSS Metadata Store Writer'
   Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
   Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
   State: [1] Stable
   Last error: No error
Writer name: 'Performance Counters Writer'
   Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
   Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
   State: [1] Stable
   Last error: No error
Writer name: 'SqlServerWriter'
   Writer Id: {a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}
   Writer Instance Id: {004b7983-7f00-4abe-81de-36729db8355f}
   State: [1] Stable
   Last error: No error
Writer name: 'ASR Writer'
   Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
   Writer Instance Id: {73682cd4-c469-4d00-b9b9-4b64f08af879}
   State: [1] Stable
   Last error: No error
Writer name: 'COM+ REGDB Writer'
   Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
   Writer Instance Id: {652f9dce-637f-447f-bbde-a16dc119e409}
   State: [1] Stable
   Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
   Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Instance Id: {cd1dab9c-a9cb-4783-aff3-32fa2f9e625f}
   State: [1] Stable
   Last error: No error
Writer name: 'Registry Writer'
   Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
   Writer Instance Id: {ba4c4bc6-9081-422a-9ed1-647c0eacfe8d}
   State: [1] Stable
   Last error: No error
Writer name: 'DFS Replication service writer'
   Writer Id: {2707761b-2324-473d-88eb-eb007a359533}
   Writer Instance Id: {4e4ca3e1-c62a-474f-a925-fadc1a534188}
   State: [1] Stable
   Last error: No error
Writer name: 'Windows Server Storage VSS Writer'
   Writer Id: {e376ebb9-f0fe-4e1a-adaa-bfbdaf3ab488}
   Writer Instance Id: {044b493b-829f-4bcd-9a8f-6d96a9d38daa}
   State: [1] Stable
   Last error: No error
Writer name: 'WMI Writer'
   Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   Writer Instance Id: {72c13a8c-4950-4abb-961a-2e0f612ea9b6}
   State: [1] Stable
   Last error: No error
Writer name: 'System Writer'
   Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Instance Id: {da138ec1-764b-4179-b2f4-70e94ac22276}
   State: [1] Stable
   Last error: No error
Writer name: 'MSSearch Service Writer'
   Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   Writer Instance Id: {dd729383-00a9-484c-9abc-3de903f5347c}
   State: [1] Stable
   Last error: No error
Writer name: 'IIS Config Writer'
   Writer Id: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   Writer Instance Id: {a7c0287b-0e85-4d37-9649-d79928def55e}
   State: [1] Stable
   Last error: No error
Writer name: 'NTDS'
   Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757}
   Writer Instance Id: {aca73317-e7ce-40a0-aac2-548fd6a987c3}
   State: [1] Stable
   Last error: No error
Writer name: 'IIS Metabase Writer'
   Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
   Writer Instance Id: {d7753d0e-6b3b-4af0-95ea-9aa6733071f4}
   State: [1] Stable
   Last error: No error
Writer name: 'Certificate Authority'
   Writer Id: {6f5b15b5-da24-4d88-b737-63063e3a1f86}
   Writer Instance Id: {5971db7f-8508-438c-8f62-736f1b07750f}
   State: [1] Stable
   Last error: No error

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    How to Find the Windows Edition and Version on Your Computer.
    Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
    What were the results when you ran the Print and Scan Doctor? (did it print or scan, any error messages)
    If you need further assistance, just let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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    Hello ardninam,
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    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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