Windows backup wont start on windows 7 home premium

I have been trying to start my windows backup utility on windows 7. It starts to the loading screen that says Starting windows backup, wait while windows backup starts. It stays on this screen indefinitely as i have left the machine run for days on end
waiting for it to start or error out. Any clues as to what this may be caused by, or how to fix it?

follow this document for Windows 7 backup
http://windows.microsoft.com/en-us/windows/back-up-programs-system-settings-files#1TC=windows-7
how much space at target volume? external HDD? USB pen drive?
i suggest using external HDD, USB pen drive will takes forever
or you can also try using 3rd party application, but its our own risk and fully support comes from manufactured

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    i would recommend that you call Service to request a factory recovery dvd set.
    phone #s here: http://support.lenovo.com/en_US/detail.page?DocID=​PD008370
    for Slovokia, specifically: +421 2 4974 8888 for Think-branded machines and 0800-197-462 for Idea-branded machines.
    hope this helps a bit.
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